State: New York Clear all filters (61 of 1879 reviews match)
filters
State:
City:
Show
Product:
Show
2.0
Details
I switched to Straight Talk Home because they advertise that you can call any number in the U.S. Every week we discover more numbers that won't accept our calls. The first 5 or 6 that wouldn't accept our calls, we said "oh well, we can just use our tracfone." When we...
View full review
Review
#1390670 Review #1390670 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Price would be good if st provided the advertised service
Cons
  • Customer service
  • Poor service quality
Reason of review
Not as described/ advertised
Preferred solution
I want to be able to call any number in U.S. as advertised by Straight Talk
Tags
  • Poor Product Quality

Straight Talk Wireless in Amsterdam, New York - Some is on my phone investage anf lock downfinger apps and

please lock down my phone all third parties and finger app and medical and report to google.
View full review
Review
#1387668 Review #1387668 is a subjective opinion of poster.
We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer...
View full review
4 comments
MariaST
#1584925

Hi CarefulSwallowtail. This is Maria from Straight Talk Wirelesss.

I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

View more comments
Review
#1384376 Review #1384376 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.3
Details
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
View full review
1 comment
MariaST
#1580149

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless.

We are very sorry for the inconvenience you are going through. We understand where you are coming from and why you have come up with such decision. However, we respect your decision very much, but we hope you would still reconsider and allow us to fix the problem. Allow us to re-investigate and know more about your concern so that we can best provide a resolution.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1380407 Review #1380407 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Prices of their plans
Cons
  • Transferred numerous times
  • Refused a refund for data unused
  • Customer serive and refund issues
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Preferred solution
Full refund
my mother inlaw and myself have straight talk nservice her phone is about a year old, she does the 6 month refill card . two weeks ago she refilled her plan over the phone and used her credit card. ever since then he phone works but desplays restricted on all incoming...
View full review
3 comments
MariaST
#1576940

Hi HeartfeltChowChow. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

View more comments
Review
#1374209 Review #1374209 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Service until i needed help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$260
Preferred solution
Full refund
Unlimited plan untill they get your money and then it back to grandmoms dial up 80's stile internet.been a customer for a long time but my four lines wont be hooked back up.
View full review
2 comments
MariaST
#1578373

Hi Valued Customer. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

View more comments
Review
#1368578 Review #1368578 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised

Straight Talk Wireless in Rockville Centre, New York - Straight talk hotspot plans

1.0
Details
Straight talk claims that with certain plans you get so many hours of web serfing. I bought one of the higher priced plans and only got about four hours of internet time. I don't watch movies. This is a rip off
View full review
Review
#1177116 Review #1177116 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Not as described/ advertised
I recently upgraded from my iphone 4s to a iphone 5c and needed a new straight talk sim card on my pay as you go plan ($45/mo). The only way to get it was by fedex at whatever time they decided to deliver it and of course, I HAD to sign for it. Of course I had to work...
View full review
1 comment
MariaST
#1237663

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#950511 Review #950511 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Order processing issue

Straight Talk Wireless Phone Plan Review

1.2
Details
Worst ever. One year i put up with the throttled data 5gigs and i never do music of movies, ocationaly utube. I called them A *** customer care person disabled my phone. Liars liars liars. I then paid for the 10 gigs and it was worse. I droped and went to Metro pcs is great. 25 gigs now in first month. Go to hail straight talk.
View full review
Review
#929067 Review #929067 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Compare Straight Talk Wireless to

Total Wireless
Total Wireless
684 reviews
2.1
Compare
1.1
Details
I have a android phone from straight talk I can't get any videos to load and everything I try to do takes so long I end up giving up I pay money every month to not have access to what I want to do online??
View full review
1 comment
MariaST
#1215524

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#921762 Review #921762 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality