phone service customer service customer card number sim card money plan problem
1.3
Details
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
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1 comment
MariaST
#1580149

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless.

We are very sorry for the inconvenience you are going through. We understand where you are coming from and why you have come up with such decision. However, we respect your decision very much, but we hope you would still reconsider and allow us to fix the problem. Allow us to re-investigate and know more about your concern so that we can best provide a resolution.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1380407 Review #1380407 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Prices of their plans
Cons
  • Language issues
  • Customer serive and refund issues
  • Transferred numerous times
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Preferred solution
Full refund
We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer...
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4 comments
MariaST
#1584925

Hi CarefulSwallowtail. This is Maria from Straight Talk Wirelesss.

I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1384376 Review #1384376 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
my mother inlaw and myself have straight talk nservice her phone is about a year old, she does the 6 month refill card . two weeks ago she refilled her plan over the phone and used her credit card. ever since then he phone works but desplays restricted on all incoming...
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3 comments
MariaST
#1576940

Hi HeartfeltChowChow. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1374209 Review #1374209 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Service until i needed help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$260
Preferred solution
Full refund
Unlimited plan untill they get your money and then it back to grandmoms dial up 80's stile internet.been a customer for a long time but my four lines wont be hooked back up.
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2 comments
MariaST
#1578373

Hi Valued Customer. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1368578 Review #1368578 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised
2.1
Details
I purchased a plan with 10GB of data. The minute I added the plan to my account they deducted 542MB. I asked them to give it back but they just could not understand what I was even talking about. Then a couple of days ago they sent me a text message stating that I had...
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1 comment
MariaST
#1209124

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#914291 Review #914291 is a subjective opinion of poster.
Service
Straight Talk Wireless 10gb Data Phone Plan
Reason of review
Not as described/ advertised
I recently upgraded from my iphone 4s to a iphone 5c and needed a new straight talk sim card on my pay as you go plan ($45/mo). The only way to get it was by fedex at whatever time they decided to deliver it and of course, I HAD to sign for it. Of course I had to work...
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1 comment
MariaST
#1237663

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#950511 Review #950511 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Order processing issue
1.1
Details
I have a android phone from straight talk I can't get any videos to load and everything I try to do takes so long I end up giving up I pay money every month to not have access to what I want to do online??
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1 comment
MariaST
#1215524

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#921762 Review #921762 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Customer Care Review

2.2
Details
Terrible customer service. Reps are nasty. Don't care about customers at all. The last rep today laughed at me. Stayed quiet and ignored me and then left me on on hold while supposedly transferring me for over 15 minutes until I finally hung up!!
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1 comment
MariaST
#1191821

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#889363 Review #889363 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless - Phone Service Review from Yonkers, New York

1.5
Details

Update by user Mar 29, 2016

Finally got thru to customer service.....added my useless card so it wasn't wasted completely ...still not much worth doing much on here seeing how all my data. Packets are being. Routed through China and being inspected for personal info and passwords etc.

Original review posted by user Mar 29, 2016

My phone network is hacked running through a proxy server going through China. And straight talk isn't taking calls I've got a $55 card that's useless to me now did a hard factory reset not clearing it up...so it is their network that is hacked...and they won't take calls ...burying their head in the sand and hiding from customers. You shouldn't have your cards on the shelves when y'all know they are worthless right now we can't get refunds for them when we buy them...if I can't even load thru the app because the network is not secure I'm not going to add it online there's no point in using a hacked data network ....they need to compensate us for this BIG HUGE INCONVIENCE!!!!!!!!! I will be going to walmart tomorrow...and make sure they know they are selling useless junk ....a lot of blackout on the web about this issue .. So I'm gonna make as much noise as possible...since they can't do the right thing and let people know what's happening ...let people buy your junk when it doesn't work is bad business.
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2 comments
Anonymous
#1138906

Straight Talk is responsible for their horrible customer service, but not they really have no control over how calls and data gets routed. They just buy service from Sprint, Verizon, AT&T, T-Mobile, and possibly others and those carriers provide the service.

I'd like to know what makes you think your calls have been hacked and are routed through China.

MariaST
#1135674

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#818978 Review #818978 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Latest Question

Straight Talk Wireless Questions
1.6
Details
My wife, son, and I have been loyal customers of straight talk for a little over 4 years. Each of us have our own straight talk phones and each purchase the $45 card monthly. We each started having problems with internet being slow, buffering constantly, and unable to...
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1 comment
MariaST
#1115790

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#794727 Review #794727 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Not as described/ advertised