1.3
Details
Being lied to, about unlimited data and having my service throttled.
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1 comment
MariaST
#1156069

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#844152 Review #844152 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Not as described/ advertised
I run a business and my phone won't make or receive calls. I've rebooted. Updated, tried to get online chat and their service is not available. I need help fixing this fast. Phone worked great last night. Woke up to do business and Phone calls can't be made. Won't...
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2 comments
MariaST
#1154830

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#841257 Review #841257 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Phone Service Review from Yonkers, New York

1.5
Details

Update by user Mar 29, 2016

Finally got thru to customer service.....added my useless card so it wasn't wasted completely ...still not much worth doing much on here seeing how all my data. Packets are being. Routed through China and being inspected for personal info and passwords etc.

Original review posted by user Mar 29, 2016

My phone network is hacked running through a proxy server going through China. And straight talk isn't taking calls I've got a $55 card that's useless to me now did a hard factory reset not clearing it up...so it is their network that is hacked...and they won't take calls ...burying their head in the sand and hiding from customers. You shouldn't have your cards on the shelves when y'all know they are worthless right now we can't get refunds for them when we buy them...if I can't even load thru the app because the network is not secure I'm not going to add it online there's no point in using a hacked data network ....they need to compensate us for this BIG HUGE INCONVIENCE!!!!!!!!! I will be going to walmart tomorrow...and make sure they know they are selling useless junk ....a lot of blackout on the web about this issue .. So I'm gonna make as much noise as possible...since they can't do the right thing and let people know what's happening ...let people buy your junk when it doesn't work is bad business.
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2 comments
Anonymous
#1138906

Straight Talk is responsible for their horrible customer service, but not they really have no control over how calls and data gets routed. They just buy service from Sprint, Verizon, AT&T, T-Mobile, and possibly others and those carriers provide the service.

I'd like to know what makes you think your calls have been hacked and are routed through China.

MariaST
#1135674

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#818978 Review #818978 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
straight talk thrrottl.@.ing data when i just got my account debited again. come on guys,.. really ?
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1 comment
MariaST
#1118242

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#798008 Review #798008 is a subjective opinion of poster.
1.6
Details
My wife, son, and I have been loyal customers of straight talk for a little over 4 years. Each of us have our own straight talk phones and each purchase the $45 card monthly. We each started having problems with internet being slow, buffering constantly, and unable to...
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1 comment
MariaST
#1115790

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#794727 Review #794727 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Not as described/ advertised

Be carefull | Straight Talk Wireless review from Belfast, New York

1.6
Details
I got a new phone and when you get ready to call tracfone take a picture of your mins as they will take min away. I lost just under 1800 and called them and they would not give them back. So I will contract NYS for help. I would be very care full to use tracfone as they are very have to deal with and there online system dose not work, so you have to call them and this way you do not anything on a hard copy.
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1 comment
MariaST
#1109578

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#787281 Review #787281 is a subjective opinion of poster.
Cons
  • Adding new phone
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
Yeah this company really sucks big time no wonder they were sued over this slow internet ***!!
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1 comment
MariaST
#1108843

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#786536 Review #786536 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
Ive been with straight talk for over 3 yrs never had an issue now my playstore wont download an when i call to have them fix it they say its my fault plzz explain how im stopping a download really an their only way tobfix it is to reset my phone so i lose everything...
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2 comments
Anonymous
#1109203

The only thing they can tell you do over the phone is to reset the phone to factory settings. They can barely handle basic things like activating your phone, which is their primary job, so don't expect them to be able to do things like figure out why some feature stops working over phone.

You could send the phone back to them, but anytime you send a device for repair you should backup all your data first. They would likely just reset the phone themselves or replace the phone, so you'd lose your data anyway. Your best bet is to just save all your data to your SD card (if you have one), computer, or the cloud and reset the phone yourself.

Make sure you remove your SD card before resetting. I think they give you the option of clearing the SD card when resetting, but I'd feel safer just removing it first.

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Review
#784467 Review #784467 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
My ex-wife has cell service with Straight Talk. She broke her phone and picked up a new one at Walmart. That was yesterday after the associate at Walmart set the new phone up for her. She was told she'd have service in 24 hours. Twenty-four hours later no...
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1 comment
MariaST
#1103471

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#780652 Review #780652 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
I bought a plan and phone just after Christmas 2015....it is now January 29, 2016 and I am STILL trying to get straight talk to port my old number over! I have been lied to SO many times, I cannot possibly even count. Just today alone, I have spoken to a rep on the...
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1 comment
MariaST
#1103295

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#780419 Review #780419 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service