State: New York Product: Straight Talk Wireless Phone Plan Clear all filters (3 of 167 reviews match)
filters
State:
Product:
I bought a plan and phone just after Christmas 2015....it is now January 29, 2016 and I am STILL trying to get straight talk to port my old number over! I have been lied to SO many times, I cannot possibly even count. Just today alone, I have spoken to a rep on the...
View full review
1 comment
MariaST
#1103295

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#780419 Review #780419 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Phone Plan Review from Yonkers, New York

I recently bough a galaxy s3 out of pocket along with the insurance as well as a 45 dollar plan. Costing me roughly 450 dollars. My phone broke so I decided to use my insurance, they said they would send me some packaging labels to take to UPs so they could receive and replace my phone, they said it would take 10 days. After a month went by I called the help desk. After being on the phone for 4 hours they told me there was nothing they could do that they had to records of me sending my phone in. So I track my package using ups tracking. They tell me the package was received at a Wal-Mart in tennessee at Smyrna county and signed off my a man named Russell. So I call the Wal-Mart and they say they have to records of a Russell working there. So here I am with no phone and 450 dollars in the whole. StrAight talk screwed me on this deal. FYI don't buy the insurance. Its a waste of time!
View full review
1 comment
MariaST
#1086873

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#761568 Review #761568 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless in East Amherst, New York - Worst customer service ever!

I called four times to have my phone number transferred over, but it wasn't possible. The first customer representative I talked to said she reconnected my line and that all I had to do was talk to my new provider (T-mobile) regarding the number transfer. T-mobile was fast and adept... the T-mobile customer represenative ended up contacting the straight talk representatives regarding the number transfer, but the straight talk representative was clueless and put us us on hold for almost an hour. The woman I was talking to couldn't understand english and kept repeating useless information. Straight talk wasted 4 hours of my day! Never ever sign up with plan with straight talk. You will regret it completely. Oh and looks like I will be using a different phone number thanks to straight talk - this is such an inconvenience.
View full review
2 comments
MariaST
#920493

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

MariaST
#920491

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

View more comments (1)
Review
#573924 Review #573924 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

  1. 329 reviews
  2. 214 reviews
  3. 127 reviews
  4. 65 reviews
  5. 25 reviews
Straight Talk Wireless reviews