Straight Talk Wireless - Phone Service Review from Yonkers, New York

1.5
Details

Update by user Mar 29, 2016

Finally got thru to customer service.....added my useless card so it wasn't wasted completely ...still not much worth doing much on here seeing how all my data. Packets are being. Routed through China and being inspected for personal info and passwords etc.

Original review posted by user Mar 29, 2016

My phone network is hacked running through a proxy server going through China. And straight talk isn't taking calls I've got a $55 card that's useless to me now did a hard factory reset not clearing it up...so it is their network that is hacked...and they won't take calls ...burying their head in the sand and hiding from customers. You shouldn't have your cards on the shelves when y'all know they are worthless right now we can't get refunds for them when we buy them...if I can't even load thru the app because the network is not secure I'm not going to add it online there's no point in using a hacked data network ....they need to compensate us for this BIG HUGE INCONVIENCE!!!!!!!!! I will be going to walmart tomorrow...and make sure they know they are selling useless junk ....a lot of blackout on the web about this issue .. So I'm gonna make as much noise as possible...since they can't do the right thing and let people know what's happening ...let people buy your junk when it doesn't work is bad business.
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2 comments
Anonymous
#1138906

Straight Talk is responsible for their horrible customer service, but not they really have no control over how calls and data gets routed. They just buy service from Sprint, Verizon, AT&T, T-Mobile, and possibly others and those carriers provide the service.

I'd like to know what makes you think your calls have been hacked and are routed through China.

MariaST
#1135674

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#818978 Review #818978 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Ive been with straight talk for over 3 yrs never had an issue now my playstore wont download an when i call to have them fix it they say its my fault plzz explain how im stopping a download really an their only way tobfix it is to reset my phone so i lose everything...
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2 comments
Anonymous
#1109203

The only thing they can tell you do over the phone is to reset the phone to factory settings. They can barely handle basic things like activating your phone, which is their primary job, so don't expect them to be able to do things like figure out why some feature stops working over phone.

You could send the phone back to them, but anytime you send a device for repair you should backup all your data first. They would likely just reset the phone themselves or replace the phone, so you'd lose your data anyway. Your best bet is to just save all your data to your SD card (if you have one), computer, or the cloud and reset the phone yourself.

Make sure you remove your SD card before resetting. I think they give you the option of clearing the SD card when resetting, but I'd feel safer just removing it first.

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Review
#784467 Review #784467 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
My ex-wife has cell service with Straight Talk. She broke her phone and picked up a new one at Walmart. That was yesterday after the associate at Walmart set the new phone up for her. She was told she'd have service in 24 hours. Twenty-four hours later no...
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1 comment
MariaST
#1103471

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#780652 Review #780652 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless - Phone Service Review from Yonkers, New York

3.8
Details
My name is jonie hammonds and I had a phone. Throw ya and it got stolen from my homei
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1 comment
MariaST
#1169423

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#754994 Review #754994 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Straight Talk Wireless - Phone Service Review

I am a straight talk consumer and just refilled my service a day or two early JUST to get my data back. My data had been reduced and was processing so slow. But now even after adding new min. No difference. I'm confused and no comment back from straight talk via my email concerns yet.
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1 comment
MariaST
#1169425

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#741617 Review #741617 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Order processing issue

Phone Service Great- Customer service sluggish | Straight Talk Wireless in Newburgh, New York

2.0
Details
I ordered a phone on line, didn't ship when promised. I canceled order, now 60 days later still trying to get credit back. The actual service is great, the customer service is very sluggish. After several emails and a couple of phone calls, will try to write a letter to the exec. resolution dept. I will have to see if this helps. The process is very cumbersome and they are not easy to talk with. Order fulfillment overseas, actual ship point was Indiana. This makes them tough to work with, days go bye and you cant connect the dots with them.
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1 comment
MariaST
#1033385

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#699314 Review #699314 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$281
Preferred solution
Full refund
3.8
Details
so i bought a $45 card and i entered the pin through the 'my straighttalk' app and got a confirmation that it went through. the confirmation message said that my new service end date is sometime in october and i was thanked. then i got a text informing me that my...
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1 comment
MariaST
#1019981

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#683385 Review #683385 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.0
Details
I woke up Christmas morning and my phone was deactivated on AUTO REFILL. I received a text on Dec. 23 saying that the auto refill would refill on the 24th and apparently it never did, idk. I know that I use my phone for business and my daughter is in the Cayman...
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1 comment
MariaST
#921002

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

Review
#574473 Review #574473 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Customer service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
This morning I went to use my phone and it told me it was deactivated... I put my refill on on June 8th... Here it is July 7th.. shorting me a day on my phone use... And this is not the first time this has happened.. every month it seems like they shut it off a day and...
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2 comments
Anonymous
#1769150

The same thing has been happening to me for the 3 months

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Review
#507388 Review #507388 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless - Phone Service Review

I have never been more unhappy with any other phone company or really any kind of company. The phones are slow and poor quality and the customer service is non existant I try to add airtime and my phone deactivates ? Wtf then I try to reactivate it with the service card I just try to add and the machine person tells me the airtime card is no good I am pissed. I want my money back at the very least !!!!
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1 comment
MariaST
#829742

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, a contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .

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#496534 Review #496534 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service