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Phone crushed by fire truck at a fire . Need new phone but need to charge it to account . Only contact with 82 ye old mother with medical issues

Preferred solution: New phone or remanufactured phone of same or new .

Straight Talk Wireless Pros: Potential savings of monthly bill, Wireless service comparable to big names, Unlimited data, Coverage.

Straight Talk Wireless Cons: Two hours for customer service calls, Unresponsive customer service was not willing to assist customer.

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#2038537

Hi, Krystyn Ttp. This is Maria from Straight Talk Wireless.

We are sorry to hear that. You can purchase a new phone on our website at https://www.straighttalk.com/all-phones. You can also visit the nearest Walmart stores or contact our customer care at 1-877-430-2355 so we can better assist you in purchasing a new phone. If you need further assistance, please chat with us using this link http://bit.ly/2CuBvXO.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

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