Update by user Jul 06, 2013
I was told my ticket was processed again and again. today I call and find out my phone isn't in stock anymore and they offered an INFERIOR phone.
So now I have a new ticket to dispute the replacement.
the phone they offered has less features, worth 90.00 less, smaller screen, less battery life, and bulkier. I have put in a request for a phone that is actually comparable to mine, at a 40 value loss i'm hoping because it is still 40 less than my phones value that I can get it approved but of course they waited until Saturday to tell me about it so it cant be addressed until Monday, further delaying my getting any phone at all.
Original review posted by user Jul 03, 2013
On June 14th my phone stopped working and I began the process to get a replacement phone, after 2 employees, 6 managers, and almost a week after the warehouse FINALLY received my defective phone, a replacement still has not been shipped out. yesterday a manager said the warehouse lost my old phone, she contacted corporate and said that corporate overrode whatever and said to send the phone. she swore it would go out by this morning. I called back, the warehouse is waiting on an email from corporate. I really cannot take this anymore, I paid over 190 dollars for this phone, plus insurance and have been a loyal customer for over 2 years. I am extremely dissatisfied and distressed.
I tried calling corporate numbers = answering machine
Every day I call the manager and they are still waiting for an email from corporate to release my replacement phone from the warehouse.
Countless misinformation the entire time. I still have no phone, and the company obviously doesn't want any more of my money.
Product or Service Mentioned: Straight Talk Wireless Replacement.
Monetary Loss: $250.