1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
2 comments

Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone.I'm reading every word of the exhaustive pamphlet, tiny gobbledygook and all, and nothing says this should be the case.

I paid a lot of money for this phone -retail value- I think I should get retail benefits. I am SOO pissed. I didn't buy some junk $80 phone or an off brand like ZTE.

I bought a freaking Samsung Galaxy S6!I paid over $400 for this thing and I *** sure expect to get the updates!

Reason of review: Inability to recieve phone software updates.

Monetary Loss: $433.

Preferred solution: Deliver product or service ordered.

I liked: Unlimited talk, Unlimited text.

I didn't like: No updates on phone software, Lies on terms of service, Bad customer service.

Had an Experience with Straight Talk Wireless?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1325731

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

MariaST
#1295863

Hi.I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You May Also Like

Straight Talk Wireless - No number change Straight Talk Wireless "I got my step mom's old phone which had the same number as her new phone, I bought minutes for the phone not knowing it was linked with my step..." Read more Straight Talk Wireless - Worst company i have ever delt with. Straight Talk Wireless "I ordered a phone on 6-11-13 online and paid $4.99 s.h. for 3 day delivery because overnight delivery was$14.99. After i completed my $129.94 order and i printed my receipt..." Read more Smart Circle International - *** Smart Circle International "Are you a psychopath? Are you a ***? Do you have no moral compass? If so, Smart Circle International is the place for you. Everybody hears..." Read more Ooredoo Kuwait - 4G Internet Service Ooredoo "Issues: - Bad service - Slow 4G internet connection speed even when the signal is really strong - Internet connection often gets disconnected - Talking to a CS representative doesn't..." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more Delaware Fine Art Auction - Not living up to their promises Delaware Fine Art Auction " On June 1st, 2017 I purchased 2 Warhol artworks at auction from Delaware Fine Art Auction. I purchased lot #112: Warhols t-shirt and lot#113: Warhols Coca-Cola Bottle. Delaware Fine..." Read more Gekks - Nonexistent Customer Service Gekks "I ordered from this company in May. 10 days later, my liners were shipped. I installed them in my shoes and wore them for a few weeks. After about 3..." Read more Matrix home health agency shorts paychecks routinely Matrix Home Health "I am a RN with over 40 years experience and 25 in upper management including 12 years as founder and entrepreneurship. I was recruited by a fellow nurse, I worked..." Read more