Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive pamphlet, tiny gobbledygook and all, and nothing says this should be the case.
I paid a lot of money for this phone -retail value- I think I should get retail benefits. I am SOO pissed. I didn't buy some junk $80 phone or an off brand like ZTE.
I bought a freaking Samsung Galaxy S6! I paid over $400 for this thing and I *** sure expect to get the updates!
Product or Service Mentioned: Straight Talk Wireless Mobile Phone Service.
Reason of review: Inability to recieve phone software updates.
Monetary Loss: $433.
Preferred solution: Deliver product or service ordered.
I liked: Unlimited talk, Unlimited text.
I didn't like: No updates on phone software, Lies on terms of service, Bad customer service.