I've tried for 4 or 5 days and more than 4 hours of being on the phone with customer service and my phone is still not activated. I bought the $60 kit to get going along with you waiting 3 days for them to mail a Sims card that wasn't in my kit and still it doesn't...
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1 comment
MariaST
#959139

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Please copy and paste your issue from this blog and include it in your email to us. Thank you.

Review
#608222 Review #608222 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
I have been trying for 6 days to get my Droid activated. I've been on the phone with customer service all together for 4 and a half hours. They sent me a new Sims card and 3 more days and 1 more hour with customer service it still doesn't work. Use caution when...
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1 comment
MariaST
#959141

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thank you.

Review
#608214 Review #608214 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless Phone Service Review

1.6
Details
If you have to transfer your number to a new phone, trust me not an easy task=foreign costumer service, very rude, won't help you. Could take days. Ghetto, phone service.
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Review
#599117 Review #599117 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless - Phone Service Review from Raeford, North Carolina

2.7
Details
frist phone call straight talk employe agreed to send me a sim card but it would take 2weeks to receive it so i brought a new sim card when i callef on for a sim card for a new cell i was told use the same card which is the problem i had the first time and the reason i brought a new kit so when i asked to speak to a supervisor 4 diffrent phone calls in a day to be disconected there no such thing as customer service with this company
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1 comment
MariaST
#946449

Hi I am Maria and I work with Straight Talk. Sorry for the trouble.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#594970 Review #594970 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Website Compatibility Phone Check | Straight Talk Wireless review from North Carolina

3.8
Details
Today I follow the on screen instruction. I checked to see if my phone I like is compatibility. Then next screen said..Congratulation your phone is compatible. I follow next screen with phone serial number (imei), follow by purchase kit. I purchase what they called Network access code. It was $6.99 to use your own phone. Boy next screen was even worst. Some where in middle it asked for my sim card number, I didn't have one and then asked if I had a activation kit or purchase one with credit card. I clicked on credit card and was suppose to let me do one later in the process. It just stood there and didn't do a darn thing. I lost $7.46 (this happen today 2.13.15 about 4:30pm this afternoon). I called the number, they only gave three options not relating to my problem. Well, I chat with straight talk rep via suppost section via Straight talk. I asked about five questions and they said to call the number on screen and boom, section close and logged out just like that. Well, two *** things happen. But, the chat was pretty good till cut off. The lady told me I didn't even need to purchase the network access code. I should have purchase the activation kit which has everything you need to get started. So, I order one via straight talk, special 99 cent activation special. Total was about $54 dollars, 99 cent+$45 unlimited talk, text and 3GB data+$4.95 shipping. I'll see how it goes from there. If I can will report back next week. Wal-Mart price is I believe $59.99 plus tax. I didn't want to wasted any more gas. This is my first smartphone and would like to save money on smartphone plans. I will tell you after few years when I get some bills pay off, hopefully, I'll will be returning back to Verizon (Verizon) has the best customer of all time, online or store. When I get the activation kit hopefully I won't have to mess with customer services. Base on the straight talk video on youtube, it looks so simple to do your own thing. We'll see how it goes from there. Have a great evening. Todd
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2 comments
MariaST
#946444

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Anonymous
#946443

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

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Review
#594783 Review #594783 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$7
Preferred solution
Just make website a little better understanding when purchasing kit. I follow and was told via website to purchase a uniquely indentify Network access code which I didn't even need after checking my phone compatiblity. Everything ok towards end.
Tags
  • Check Out Process

Straight Talk Wireless Phone Plan Review

2.0
Details
False advertisement, I've ran out of data for a whole year with the 'unlimited plan' cause my phone to go so slow
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Review
#588715 Review #588715 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
I had 5 days left on my prepaid phone, purchased new card 1-12-15. Added new card, said I had 35 days now, to me that was correct, within a few minutes it changed back to 30 days. When I called to ask why,guess who I got to talk to. I don't know, she could not speak...
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6 comments
Anonymous
#1140836

I have spent two weeks,bought a new phone and over 7 hours of time on phone with tech support and two trips to the straight talk store....all because my voice mail somehow is switched to spanish. I do not speak it.

Do not understand it. So I can retrieve none of my voice mails. Everyone in tech is clueless. Even got talked into buying a new phone...of course the voice mail is still in spanish when you call it.

I am beyond livid. Switched from Verizon to straight talk about 6 years ago. I will be going to return my phone to straight talk today and hop back over to Verizon who is in thew same shopping center.

This is ridiculous that noone at all has a clue how to fix this!!!!!! Will be telling everyone on straight talk to jump ship ......thanks for nothing tech support!!!!!!!!!!!!!!!!!!

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Review
#581903 Review #581903 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
Loss
$30
Preferred solution
Deliver product or service ordered

Straight Talk Wireless Phone Service Review

3.6
Details
biggest piece of *** ever. roommate about one too and his is just as much trash as mine. mine has taken several flights across the room sense typically refuses to work properly so frequently
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Review
#577649 Review #577649 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Damaged or defective

Hopelessly bad customer service | Straight Talk Wireless review from Asheville, North Carolina

1.0
Details
I tried to port my existing service to a new phone. They canceled my current phone service and could not seem to activate my new phone. I spent hours and hours on the phone with probably close to a dozen different reps and managers. I emailed. I checked the web page. I engaged with the online help chat. This company is no longer the cheapest provider and with horrendous service like this, there is no reason not to switch back to a provider who actually has real employees in a store. Don't waste your valuable time, get service somewhere else.
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2 comments
MariaST
#914832

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

Anonymous
#921195
@MariaST

Your reps sick only exceeded by how much the service s Icks. Funk non English speakers in "customer service" actually non service. Again *** all you pigs at straight talk.

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Review
#568699 Review #568699 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Being lied to
  • Customer service
  • Inability to fix the problem
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
This company has the worst customer service ever when it comes to refunds!!!!! I have been dealing with this past November the 14th and it is becoming ridiculous I have called the company several times since this time. And still have gotten to where I feel the company...
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4 comments
Anonymous
#1253258

I paid about $70 at a local Wal-Mart for an activation kit that NEVER worked. It was purchased today and i called tachnical support today and they pretended they were transferring me to get a refund and just hung up.

Now the representatives just transfer me in a loop hoping I will stop calling. They are not local to the United States and give false names when asked. This is highly suspicious and borderline illegal activity. I purchased a service i was never able to use and the moral thing to do, but i dont really think morality has anything to do with their business practices.

There is no technical support, only people reading the exact same script telling them that the solution is to turn the phone off and back on again.

Even on these forums there are NEVER any solutions offered. A representative, or bot, shows up asking you to send them a private message hoping that all these recurring issues can be moved outside the realm of public visibility so they hide everything for potential future victims.

This is day one and already the anguish caused by dealing with this company is at lawsuit level.

I just want my hard-earned money back. I never made a call, sent a text, or used any of the internet data i paid for.

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Review
#565891 Review #565891 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Being lied to
  • Customer service
  • Customer service staff
Reason of review
no refund
Loss
$75
Preferred solution
Full refund