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I have tried over and over again to set up and account through both mine and my husband just to get a new phone through straight talk and I've been "denied" each time for whatever reason and I know for a fact that both of our credit is good and according to their...
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1 comment
MariaST
#1630393

Hi GraciousArcticHare878. I'm Maria from Straight Talk Wireless.

We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1434979 Review #1434979 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Application
Reason of review
Switching to a new phone company
1.6
Details
I purchased the $55.00 internet card and the internet device.They put on the card service last yp days.This service last 2days these people are ripp-off.I'm out of service and out of my money
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1 comment
MariaST
#1630397

Hi UnsightlyTortoise506. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1429236 Review #1429236 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Not as described/ advertised

Straight Talk Wireless review in Sanford, North Carolina: Not happy about not having hotspot option on my phone anymor

I use the ultimate unlimited plan and now my new phone dont have the hotspot option well it does its just blocked by them i know this to be fact but if im paying for it why do they care how i use it
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Review
#1391991 Review #1391991 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Not as described/ advertised
1.0
Details
Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS...
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3 comments
MariaST
#1584923

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless.

We are very sorry if you have encountered some issues with the device you've purchased from us. We also regret that we provided you with bad service and a poor customer experience. It is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

We'd like to take a closer look into what's going on and ensure there is a resolution for you.Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1385101 Review #1385101 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
I called for help on why my phone is acting up. I called on numerous times i always do what they ask me to do. Turn off the phone, turn it back on etc. They have even updated the phone. I have taken the sim card out and read them the last 4 nunbers. Nothing seems to be...
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3 comments
MariaST
#1578447

Hi Valued Customer. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for the inconvenience we have caused you. For us to further assist you, please send us a message through this chat link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1369044 Review #1369044 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
3.1
Details
Ordered a SIM card received a empty box over two weeks later. Spent hours on the phone to try and get a new one. They sent me a return label for the empty box and I had to call again to order a new SIM card. All of this should have been handled by the company not me...
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2 comments
MariaST
#1578446

Hi MysteriousCassowary417. This is Maria from Straight Talk Wireless.

We apologize to hear about it. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1368984 Review #1368984 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
1.0
Details
Bought this phone un sept this year. Internet works for just abiuta week lat monthand week this month. Straight talk says ive usef all my data .while on on the phone hearing all this *** u git a text from Them sayingi have 5gs if the data high speed left . Customer...
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1 comment
MariaST
#1230895

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#941466 Review #941466 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Update by user Sep 18, 2016

I'm stuck with 2 cards and contacted straight talk. I'm beyond upset, nothing was resolved, I don't understand why they even commented on my post. Waste of my time, now my children are without phones this month

Original review posted by user Sep 11, 2016

I purchased 2 $30 and tried to load my kids phones. I was...
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1 comment
MariaST
#1211467

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#916903 Review #916903 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Problems with payment

Straight Talk Wireless Home Phone Service Review

3.5
Details
All I needed was to edit my shipping address. Unable to do this online. It took an hour of transferring me about &" I'm sorry my computer is broken & I need a supervisor" (yea, so do I) TO TELL ME THERE WAS NOTHING THEY COULD DO. NOTHING. The item had not shipped. This is not customer service. I'm scared now for the future. Are there any decent phone companies left?
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Review
#910926 Review #910926 is a subjective opinion of poster.
Service
Straight Talk Wireless Home Phone Service
Reason of review
Bad quality

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Straight Talk Wireless - Shipping Service Review from Hendersonville, North Carolina

1.0
Details
Terrible company. Waiting over 2 months for a replacement phone. Each rep lies and transfers the call to someone else. Just spent another 1hour and 50 minutes on the line with 4 different reps. Told to wait an additional 3-5 days to possibly hear back from warehouse. Still no closer to getti g this resolved. Criminal so called business.
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1 comment
Anonymous
#1204456

Same here,, they sent me a phone.. Twice actually..But was not my phone,.

Way cheaper,, and said open the box and just activate it.(. Yea..

No..!!)

3rd time I am sending a piece of *** back trying to get the one I sent them..

They are nothing more than a bunch of thieves and liars!

Review
#906309 Review #906309 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Warehouse process incompetent
  • Customer service unable or unwilling to help
Reason of review
Order processing issue