Straight Talk Wireless Home Phone Service Review

3.5
Details
All I needed was to edit my shipping address. Unable to do this online. It took an hour of transferring me about &" I'm sorry my computer is broken & I need a supervisor" (yea, so do I) TO TELL ME THERE WAS NOTHING THEY COULD DO. NOTHING. The item had not shipped. This is not customer service. I'm scared now for the future. Are there any decent phone companies left?
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Review
#910926 Review #910926 is a subjective opinion of poster.
Service
Straight Talk Wireless Home Phone Service
Reason of review
Bad quality
I bought a phone from walmart they didnt scan it properly. Straight talk even told them that. They rescaned it and it still doesnt work.
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1 comment
MariaST
#1151124

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#836744 Review #836744 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective

Rude Customer Service Representative | Straight Talk Wireless review from Charlotte, North Carolina

I had to speak with exactly 9 people before getting a resolution to my problem. They were all nice. The 9th representative gave me a direct number, pin code, and 2 months free. However, the 10th representative was horrible, stating that there was no information on the computer, and "we will not be honoring the 2 free months," with much accented arrogance. I called back and the 11th representative listen patiently while she "read my information on the computer" and confirmed everything I said. She then granted the 2 months. Customer Service needs to monitor conversations and conduct regular training if they would like offshoring to continue successfully.
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Review
#475289 Review #475289 is a subjective opinion of poster.

Unlimited data is limited | Straight Talk Wireless review from Charlotte, North Carolina

My data was shut off and after talking to customer no service was advised that because of my service plan (which is a whole other story) that my data would be restored at my next renewal date and get this December 22, 2013. I asked for a supervisor and was given the double speak and never allowed to speak to a supervisor. I called back again I started out by asking to speak to a supervisor, they read from a script and when I asked to answer if she was going to let me speak to a supervisor she read the script again. Again I asked to speak to a supervisor again she read the script, I advised her that this was a yes or no question that I needed her to answer either yes or no again she read me the script. Then she transferred me to the "high data usage department", which is a transfer to an automated message telling you that you use too much data. then it shuts off................. and every call back to them is the same just over and over again. Oh yes and if you are rude to there customer service reps they reserve the right to cancel your service... I asked them to cancel my service and refund me my money but got no response they just read the script again.
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Review
#422437 Review #422437 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
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