Straight Talk Wireless - Shipping Service Review from Hendersonville, North Carolina

1.0
Details
Terrible company. Waiting over 2 months for a replacement phone. Each rep lies and transfers the call to someone else. Just spent another 1hour and 50 minutes on the line with 4 different reps. Told to wait an additional 3-5 days to possibly hear back from warehouse. Still no closer to getti g this resolved. Criminal so called business.
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1 comment
Anonymous
#1204456

Same here,, they sent me a phone.. Twice actually..But was not my phone,.

Way cheaper,, and said open the box and just activate it.(. Yea..

No..!!)

3rd time I am sending a piece of *** back trying to get the one I sent them..

They are nothing more than a bunch of thieves and liars!

Review
#906309 Review #906309 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Warehouse process incompetent
  • Customer service unable or unwilling to help
Reason of review
Order processing issue
3.4
Details
Straight Talk somehow deactivated my phone and lost my phone number, and they are trying to tell me that my phone hasn't been active for 4 months now. I have had the same phone number for over 3 years now, and because of their screw up I am without a phone (that still...
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3 comments
Anonymous
#1014680

I had a similar experience with my prepaid service after my phone died. I swapped out the SIM card into an old phone and it worked for a few hours.

It then started dropping calls as soon as I answered. I logged onto my Straight Talk account and discovered that the phone was inactive and that the phone number was not being displayed with the SIM. I attempted to reactivate it on the web with no luck.

I then spent a couple of hours on the phone with customer support only to find out that the only way that I can keep my old phone number is to have them mail me a new SIM card. I'm waiting for the new card now but I have a feeling that my troubles have just begun.

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Review
#674408 Review #674408 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Price
Cons
  • Horrible customer service
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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