Straight Talk will Steal your Money | Straight Talk Wireless review from Winston Salem, North Carolina

1.0
Details
This company is fraudulent and will steal from you. My sim card was deactivated after my number was switched. I informed them I was switching my number but keeping my service with them. I was told I could order a new sim and I would still be able to use the remaining services I had paid for. They switched the number but expired my sim card and then after speaking to a new CS rep I was told that my services had been deactivated as well. So I paid my bill on the 16th and on the 26th they deactivated my account and told me that even with a new sims card I could not use the services that I had paid for. I will be reporting this company to the BBB, this is a very unrealistic practice and this is not the first time they cheated me and stole my money, this would be the second time.
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3 comments
MariaST
#1054383

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Anonymous
#1054073

I just spent time trying to fix an issue with them as well. I ordered my next years service.

This years will run out on October 31st. I kept getting text messages that my service will be running out on the 31st and to login and purchase my new plan. I did just that and lost the last 6 days of my plan for this year. I called them on it and they said that they could not fix it.

It's just an update in the database. I talked to 5 different representatives and the last one was for refunds. They said they could not refund me the $540.05 which is what it is for a year with all the taxes. I figured if they refunded the money I could just purchase again on the 31st when my year would have been over.

But they said they could not refund me either. So not only will they not fix the loss of 6 days but they won't refund either. I emailed them and told them I'll give them 24 hours to fix the issue, if it's not fix I will report them to the BBB and the FCC.

I hope they fix it. They should not punish me for following their instructions to purchase in their text messages.

MariaST
#1054384
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#723752 Review #723752 is a subjective opinion of poster.
Cons
  • Refusal to help
  • Incompetence of customer service
  • Customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Finally a cell service I like | Straight Talk Wireless review from Cameron, North Carolina

5.0
Details
I am not impressed with technical support but I am more than happy with the cell coverage and performance. I tried various services in the rural area I live in and have been disappointed. The Walmart family plan provided only reasonable service in built up areas. At my home and work I could barely use text service. Straight Talk has solved the performance problem. I get 3 bars or higher in all areas. I can finally make calls, enjoy Internet radio watch video uninterrupted. I live in the area north of Fayetteville, NC. I have tried Sprint and T-Mobile. Both failed in providing sufficient coverage here. Am very happy!!
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2 comments
MariaST
#1040684

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

AlexTrac
#1040658

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#707185 Review #707185 is a subjective opinion of poster.
Pros
  • Call quality
Reason of review
Best service I have used

Straight Talk Wireless Phone Service Review

2.0
Details
Already sent problem, yesterday evening, regarding my straight talk android pop star 4g LTE phone Iv'e only had for 4 months.
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Review
#694895 Review #694895 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
I purchased my activation kit on August 22nd for my i phones 4S 4G Lte. It is now September 5th and the phone works for three days and goes back off. Let me explain why. No one working at straight talk wireless keeps a record of any conversation. So you have to keep...
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1 comment
MariaST
#1030071

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#694820 Review #694820 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Wasting my time
  • Uneducated on phone topics
  • Non activation
Reason of review
poor customer service and no activation of my phone for two weeks now
Loss
$5300
Preferred solution
Price reduction
Tags
  • activation

Straight Talk Wireless Phone Service Review

2.3
Details
I dont want the "run around" regarding this horrid phone. Please dont be rude to me or lie to me. Straight Talk Wireless is suppose to be a very good service. I just wish my phone was. You already have a previoys message from me. My Review Number is: 693460. Thank You, Sharon Moore
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Review
#693467 Review #693467 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
1.7
Details
Please, someone help me. My Alcatel One Touch Star POP, Android 4 LTE, will not let me use anything on it. I down loaded a new ring tones app. The the screen turns blue all I have is a key pad that will only let me dial emergecy call only '911'. Iv'e tried everything I...
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7 comments
MariaST
#1029089

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#693460 Review #693460 is a subjective opinion of poster.
3.4
Details
Straight Talk somehow deactivated my phone and lost my phone number, and they are trying to tell me that my phone hasn't been active for 4 months now. I have had the same phone number for over 3 years now, and because of their screw up I am without a phone (that still...
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3 comments
Anonymous
#1014680

I had a similar experience with my prepaid service after my phone died. I swapped out the SIM card into an old phone and it worked for a few hours.

It then started dropping calls as soon as I answered. I logged onto my Straight Talk account and discovered that the phone was inactive and that the phone number was not being displayed with the SIM. I attempted to reactivate it on the web with no luck.

I then spent a couple of hours on the phone with customer support only to find out that the only way that I can keep my old phone number is to have them mail me a new SIM card. I'm waiting for the new card now but I have a feeling that my troubles have just begun.

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Review
#674408 Review #674408 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Price
Cons
  • Horrible customer service
Reason of review
Poor customer service
4.5
Details
My straight talk service keep switching back to 1G mood which keeps me from getting on the internet when I really need to. When I call customer service, it takes me for ever to get someone on the line. When I finally get someone, I can't understand what they are saying...
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3 comments
Anonymous
#1007505

You can actually demand a person who speaks clear English that's our right as a consumer. Also I have the same problem as you and I have my network tower for the carrier not even a mile from my home

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Review
#659557 Review #659557 is a subjective opinion of poster.
Pros
  • And the way i pay my bill
  • I could go almost anywhere in the us and use my phone
  • Service plan
Cons
  • Language issues with customer service
  • Rudeness of customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Ive had straight talk for a few years now and the service is getting horrible, I live in Granite Falls NC and I went to Wilksboro NC wich is not that far from me and I couldn't do anything on my phone, I couldn't call or text or anything which was upsetting to me...if...
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1 comment
MariaST
#993906

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#648736 Review #648736 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.1
Details
They sent a new sims for the old phone for 937-716-7986.next thing i know they changed this number 937-979-9879 they was not suppose to,Because the 937-716-7986 is a free ph for the eldery and Disabled. I baught this one 937-979-9879 From Cricket now i can't axcess...
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1 comment
MariaST
#985375

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#637136 Review #637136 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Damaged or defective