I have tried over and over again to set up and account through both mine and my husband just to get a new phone through straight talk and I've been "denied" each time for whatever reason and I know for a fact that both of our credit is good and according to their...
View full review
1 comment
MariaST
#1630393

Hi GraciousArcticHare878. I'm Maria from Straight Talk Wireless.

We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1434979 Review #1434979 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Application
Reason of review
Switching to a new phone company
I purchased my activation kit on August 22nd for my i phones 4S 4G Lte. It is now September 5th and the phone works for three days and goes back off. Let me explain why. No one working at straight talk wireless keeps a record of any conversation. So you have to keep...
View full review
1 comment
MariaST
#1030071

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#694820 Review #694820 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Uneducated on phone topics
  • Non activation
  • Rudeness
Reason of review
poor customer service and no activation of my phone for two weeks now
Loss
$5300
Preferred solution
Price reduction
Tags
  • activation

Data Call Failure | Straight Talk Wireless review from Rocky Mount, North Carolina

A repeat of last months service....I have a Network error code 130 unable to establish wireless data connection....So I called Straight talk and they say I have used excessive data....The rep told me I was using my Huawei phone to tether. And because I have used data that was supposed to be "unlimited" they are suspending my data until I pay my bill next month. I just paid my bill and guess what...I have not used it except to check my email twice. A far as tethering, I didn't know the *** phones could tether and I also don't know how to. Since there is a class action suit, I am going to get in on it because this doesn't make sense to me.
View full review
1 comment
Anonymous
#694248

I've been having the same problem since this past time I payed my bill. I guess ill be dropping the company next month if this is going to continue next month rather than wasting my money. **** that!!!!

Review
#434711 Review #434711 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Loss
$48

Horrible Customer Service | Straight Talk Wireless review from Rocky Mount, North Carolina

I had to suffer with a defective phone for about 3 months. Then when they decided to replace it the issues got even worse. When I got my new phone instead of putting the service on my new phone they put it on the defective phone after I provided them with the new serial number for my new phone. I had to calls days in a row. Then when I asked for a supervisor I was told that my refill card was not scanned properly. So there I go taking it back to the store got a new card and guess what still no service. They still had it going to my old defective phone. They kept giving me excuses that the sprint towers were down and to wait for them to come back up. I was sitting in a room with 5 people with straight talk and the towers seemed to be working fine for them. They were all trying to call my phone that was not activated. I called back and asked them if they had the correct serial number they didnt of course. I adivsed them that they had the service going to the wrong phone. They had the nerve to ask me what was the serial number of my defective phone. How in the world was I suppose to know that if they have the phone. I had sent it back to them. After giving them the correct serial number they then advised me that I could not keep my same phone number. I had to get a new one for my phone to work. So this phone company could not transfer my phone number from one straight talk phone to another one. Bad bussiness in my book. I had tried to port a number from another cell phone company and they couldnt do that either. When I asked why all the rep kept saying was I am not able to transfer you phone number. What grade level is required to work with this company. They seem to babble on and start using words in their own language. Bad bad customer services. If there is ever a protest I will be in the midst.
View full review
Review
#420430 Review #420430 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Compare Straight Talk Wireless to

Straight Talk Wireless
Straight Talk Wireless
701 reviews
2.8
VS
Total Wireless
Total Wireless
701 reviews
2.1
Compare Straight Talk Wireless vs Total Wireless

Latest Question

Straight Talk Wireless Questions