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Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS...
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3 comments
MariaST
#1584923

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless.

We are very sorry if you have encountered some issues with the device you've purchased from us. We also regret that we provided you with bad service and a poor customer experience. It is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

We'd like to take a closer look into what's going on and ensure there is a resolution for you.Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1385101 Review #1385101 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
I called for help on why my phone is acting up. I called on numerous times i always do what they ask me to do. Turn off the phone, turn it back on etc. They have even updated the phone. I have taken the sim card out and read them the last 4 nunbers. Nothing seems to be...
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3 comments
MariaST
#1578447

Hi Valued Customer. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for the inconvenience we have caused you. For us to further assist you, please send us a message through this chat link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1369044 Review #1369044 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
This company has the worst customer service ever when it comes to refunds!!!!! I have been dealing with this past November the 14th and it is becoming ridiculous I have called the company several times since this time. And still have gotten to where I feel the company...
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4 comments
Anonymous
#1253258

I paid about $70 at a local Wal-Mart for an activation kit that NEVER worked. It was purchased today and i called tachnical support today and they pretended they were transferring me to get a refund and just hung up.

Now the representatives just transfer me in a loop hoping I will stop calling. They are not local to the United States and give false names when asked. This is highly suspicious and borderline illegal activity. I purchased a service i was never able to use and the moral thing to do, but i dont really think morality has anything to do with their business practices.

There is no technical support, only people reading the exact same script telling them that the solution is to turn the phone off and back on again.

Even on these forums there are NEVER any solutions offered. A representative, or bot, shows up asking you to send them a private message hoping that all these recurring issues can be moved outside the realm of public visibility so they hide everything for potential future victims.

This is day one and already the anguish caused by dealing with this company is at lawsuit level.

I just want my hard-earned money back. I never made a call, sent a text, or used any of the internet data i paid for.

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Review
#565891 Review #565891 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Being lied to
  • Customer service
  • Customer service staff
Reason of review
no refund
Loss
$75
Preferred solution
Full refund

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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