State: North Carolina Product: Straight Talk Wireless Phone Plan Clear all filters (5 of 167 reviews match)
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I have tried over and over again to set up and account through both mine and my husband just to get a new phone through straight talk and I've been "denied" each time for whatever reason and I know for a fact that both of our credit is good and according to their...
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1 comment
MariaST
#1630393

Hi GraciousArcticHare878. I'm Maria from Straight Talk Wireless.

We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1434979 Review #1434979 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Application
Reason of review
Switching to a new phone company

Straight Talk Wireless - Phone Plan Review from Arden, North Carolina

1.4
Details
i switched over to new phone and been with ST for going on 5 years now. i do auto payment and for 3 months they charged me $30, which is what i orginally had prior to switching. they ended up charging me the $45. said because my phone was not combatable for the $30. kinda fun it was for those 3 months. so they can hook you up on the $30 the plan for smart phones. they just don't want to. smart phones are the wave of the future but it is going to cost us because of the high demand of need.
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1 comment
MariaST
#1113818

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#791873 Review #791873 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Pricing issue

Straight Talk Wireless Phone Plan Review

2.0
Details
False advertisement, I've ran out of data for a whole year with the 'unlimited plan' cause my phone to go so slow
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Review
#588715 Review #588715 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
I had 5 days left on my prepaid phone, purchased new card 1-12-15. Added new card, said I had 35 days now, to me that was correct, within a few minutes it changed back to 30 days. When I called to ask why,guess who I got to talk to. I don't know, she could not speak...
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6 comments
Anonymous
#1140836

I have spent two weeks,bought a new phone and over 7 hours of time on phone with tech support and two trips to the straight talk store....all because my voice mail somehow is switched to spanish. I do not speak it.

Do not understand it. So I can retrieve none of my voice mails. Everyone in tech is clueless. Even got talked into buying a new phone...of course the voice mail is still in spanish when you call it.

I am beyond livid. Switched from Verizon to straight talk about 6 years ago. I will be going to return my phone to straight talk today and hop back over to Verizon who is in thew same shopping center.

This is ridiculous that noone at all has a clue how to fix this!!!!!! Will be telling everyone on straight talk to jump ship ......thanks for nothing tech support!!!!!!!!!!!!!!!!!!

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Review
#581903 Review #581903 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
Loss
$30
Preferred solution
Deliver product or service ordered
Well I have finally had enough with Straight Talk service and Customer service!!! I have had the service since December…everything was great up until last month. About a week into my new month, my data services were turned off! No notice, no nothing. There is no where...
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Review
#418404 Review #418404 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$90

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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