3.1
Details
Ordered a SIM card received a empty box over two weeks later. Spent hours on the phone to try and get a new one. They sent me a return label for the empty box and I had to call again to order a new SIM card. All of this should have been handled by the company not me...
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2 comments
MariaST
#1578446

Hi MysteriousCassowary417. This is Maria from Straight Talk Wireless.

We apologize to hear about it. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1368984 Review #1368984 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue

Straight Talk Wireless - Shipping Service Review from Hendersonville, North Carolina

1.0
Details
Terrible company. Waiting over 2 months for a replacement phone. Each rep lies and transfers the call to someone else. Just spent another 1hour and 50 minutes on the line with 4 different reps. Told to wait an additional 3-5 days to possibly hear back from warehouse. Still no closer to getti g this resolved. Criminal so called business.
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1 comment
Anonymous
#1204456

Same here,, they sent me a phone.. Twice actually..But was not my phone,.

Way cheaper,, and said open the box and just activate it.(. Yea..

No..!!)

3rd time I am sending a piece of *** back trying to get the one I sent them..

They are nothing more than a bunch of thieves and liars!

Review
#906309 Review #906309 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Warehouse process incompetent
  • Customer service unable or unwilling to help
Reason of review
Order processing issue

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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