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i bought a samsung phone at walmart and decided to buy a straight talk unlimited card. Today my phone crashed so i called straight talk helpline.I first talked to a man who did not help me.And when I called and asked to speak to a manager She was not able to speak clearly enough that we could communicate well.

She became frustrated with me and hung up on me.She gave me a number to call with no code so I called the number and talked to Michelle she helped me but in order to make this right I have to be without a phone for two weeks.

My job requires me to have a phone. This has been a very disrupting thing.

Product or Service Mentioned: Straight Talk Wireless Phone Plan.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

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MariaST
#1066320
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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