i bought a samsung phone at walmart and decided to buy a straight talk unlimited card. Today my phone crashed so i called straight talk helpline.I first talked to a man who did not help me.And when I called and asked to speak to a manager She was not able to speak clearly enough that we could communicate well.
She became frustrated with me and hung up on me.She gave me a number to call with no code so I called the number and talked to Michelle she helped me but in order to make this right I have to be without a phone for two weeks.
My job requires me to have a phone. This has been a very disrupting thing.
Product or Service Mentioned: Straight Talk Wireless Phone Plan.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service.