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Due to the covid-19 i was unable to pay for a prepaid card this month to keep my cellular phone going. And amazingly i got a text from straighttalk saying i could text COVID and on monday on april 5th stating that if I could not afford my prepaid phone bill that if I text COVID to 611 611 that they would extend my cell phone surfaces, I did that and I received a message stating that they increased my data to May 29th 2020.
However , due to my inability to pay they shut my cell phone off on April 11th 2020.
I called them and they refused to extend my service so therefore without service what could is extra data. Absolutely no good.
User's recommendation: Change your cellular phone service to another company that actually cares about its customers.
Product or Service Mentioned: Straight Talk Wireless Customer Care.
Preferred solution: Let the company propose a solution.
Straight Talk Wireless Pros: Affordable, No contract, Service until i needed help.
Straight Talk Wireless Cons: Language issues, Support services, Unreasonableness.