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I've been a relatively satisfied customer for 5 about years now but ever since may 2019 the internet wont load on friday afternoon through sunday. Everytime i call the horrible customer service they act like there is a problem with my phone, asking me all sorts of...
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MariaST
#1734869

Hi RepentantPanda365. I'm Maria from Straight Talk Wireless.

Thank you for being a loyal customer over the years, and I'm sorry to hear that you're having issues with your data service. review your account and further investigate what happened with your phone service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1626272 Review #1626272 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service

worked great for 2 months dropped signal I tether so wtf. I buy from them and use there service but now no one knows anything. sucks bye bye
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2 comments
MariaST
#1690547

Hi. I'm Maria from Straight Talk Wireless.

We apologize for the trouble you've encountered with the data service. Let us take a closer look into what's going on and ensure to provide you with a resolution. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We will look forward to working with you. Thank you.

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#1540548 Review #1540548 is a subjective opinion of poster.

Your Internet is junk I am going to switch soon as possible
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1 comment
MariaST
#1580144

Hi OrganicKingPenguin. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. With your internet connection. Allow us to fix this matter. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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0 0
Review
#1380887 Review #1380887 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

2.4
Details
My phone quit sending or receiving text measages a couple days ago and customer service had me on hold three different times for over an hour. When she told me to hold, it wasnt muted on my end and i could hear them laughing and carrying on when she was supposed to be...
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1 comment
MariaST
#1402646

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

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1 2
Review
#1145452 Review #1145452 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

1.1
Details
I have been wit straight talk for about two years now and I'm having terrible customer service and phone service I call they hang up and never call back I have my phone records and recordings from every time I called them and they never help I asked to speak with the...
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MariaST
#1360132

Hi. Im Maria from Straight Talk Wireless.

Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolution with that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

Well be looking forward to work with you. Thank you.

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0 2
Review
#1087130 Review #1087130 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Straight Talk Wireless Home Phone Service Review

1.0
Details
Straight talk says they dont have a record of funds being taken from my account but my bank says the funds were taken out by Straight talk. They basically lied to me and told me they see nothing on their end. Will never do business with them again. Why steal from customers for $20 when you can get more by providing good service and being honest. Cant wait until this company goes out of business for being theives and liars.
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#951247 Review #951247 is a subjective opinion of poster.
Reason of review
Problems with payment

I have used straight talk for years now and the last two months after adding my 10gb $50 card my data is gone with in 4 to 7 days i dont watch videos I only use it for messenger facebook and games i have never had issues before with losing my data ever until September...
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Anonymous
#1223662

First off I'm not in Ohio I put Scottsbluff Ne. Second straight talk had my email address as zittmanjamie.jp@gmail.com I have asked them countless times to correct and they haven't . Forgot to add this to my first comment

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#932600 Review #932600 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan

1.4
Details
The worst.....should change name to Straightbullshit!!# Had same experience ..permantly deactivated my phone ai bought from Walmart.
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1 comment
MariaST
#1217756

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#924359 Review #924359 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Short Review on September 20, 2016

I think it isn't fair that straight talk refuses to unlock a iphone for a year, so you can't switch to a different company.
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#922157 Review #922157 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

  • How can I change my phone number

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Straight Talk Wireless Questions

I had same problem. After trying to transfer service to new phone online customer service told me my phone would take a while to get service but my old phone service was terminated new phone never got service. After few days with no service and no help from straight...
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MariaST
#1201073

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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0 0
Review
#902937 Review #902937 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue