I've been a relatively satisfied customer for 5 about years now but ever since may 2019 the internet wont load on friday afternoon through sunday. Everytime i call the horrible customer service they act like there is a problem with my phone, asking me all sorts of...
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1 comment
MariaST
#1734869

Hi RepentantPanda365. I'm Maria from Straight Talk Wireless.

Thank you for being a loyal customer over the years, and I'm sorry to hear that you're having issues with your data service. review your account and further investigate what happened with your phone service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1626272 Review #1626272 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service
worked great for 2 months dropped signal I tether so wtf. I buy from them and use there service but now no one knows anything. sucks bye bye
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2 comments
MariaST
#1690547

Hi. I'm Maria from Straight Talk Wireless.

We apologize for the trouble you've encountered with the data service. Let us take a closer look into what's going on and ensure to provide you with a resolution. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We will look forward to working with you. Thank you.

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Review
#1540548 Review #1540548 is a subjective opinion of poster.
Your Internet is junk I am going to switch soon as possible
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1 comment
MariaST
#1580144

Hi OrganicKingPenguin. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. With your internet connection. Allow us to fix this matter. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1380887 Review #1380887 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
2.4
Details
My phone quit sending or receiving text measages a couple days ago and customer service had me on hold three different times for over an hour. When she told me to hold, it wasnt muted on my end and i could hear them laughing and carrying on when she was supposed to be...
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1 comment
MariaST
#1402646

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

Review
#1145452 Review #1145452 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
1.1
Details
I have been wit straight talk for about two years now and I'm having terrible customer service and phone service I call they hang up and never call back I have my phone records and recordings from every time I called them and they never help I asked to speak with the...
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1 comment
MariaST
#1360132

Hi. Im Maria from Straight Talk Wireless.

Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolution with that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

Well be looking forward to work with you. Thank you.

Review
#1087130 Review #1087130 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.4
Details
The worst.....should change name to Straightbullshit!!# Had same experience ..permantly deactivated my phone ai bought from Walmart.
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1 comment
MariaST
#1217756

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#924359 Review #924359 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
I had same problem. After trying to transfer service to new phone online customer service told me my phone would take a while to get service but my old phone service was terminated new phone never got service. After few days with no service and no help from straight...
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1 comment
MariaST
#1201073

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#902937 Review #902937 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue

Straight Talk Wireless - Customer Care Review from Alliance, Ohio

1.1
Details
Straight talk is a rip off their customer service is horrible and unhelpful and quite frankly dont give a rats behind. Save yourself the trouble buy a trac phone or get a home phone. I never recommend straight talk EVER
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1 comment
MariaST
#1195790

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#895850 Review #895850 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

2G TO 3G = LOSS OF SERVICE | Straight Talk Wireless review from Washington Court House, Ohio

3.3
Details
Spent three phone calls and two chats with Straight Talk to get my phone running. Phone calls are useless. The chats were the most productive. At first I couldn't make or receive a call. AND NO TEXTING. After two chats and two Code Entries I could finally send and receive texts. However, I cannot use MMS keep getting the "No Data Balance Available." Today, one guy (via phone call) had me input two Code Entries. This has not worked. He also told me that the phone may not be capable of doing MMS. Well then what the *** is the brower button for and why would I have a camera on it??? Lucky for me we have an AT&T store in town where I can get personal help if I switch over.
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1 comment
MariaST
#1163722

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#852996 Review #852996 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$33
Preferred solution
Deliver product or service ordered
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Contact Straight Talk Wireless Customer Service

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Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
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Samsung Electronics Cell Phone Review | Straight Talk Wireless review from New Philadelphia, Ohio

1.6
Details
I got a Samsung Galaxy Core Prime as Christmas gift it worked fine at first well this past super bowl sunday it wouldnt charge wit original chargers not a USB i bought nothing so i contacted straight talk they sent me a box to house to mail them my phone in was gonna fix it for me and sent it back to me well tha ship date on box was for march 4 i jus ran outta my first 30 day card but its back to same charging problems as before only now it will not even reconize my SD card same one i used in it before jus fine now wont work at all its slower shuts on n off well not on and off but restarts on is own.seems like for brand new phone that was $99.95 n then paid $50 for service card only to have to send it back 2x before my second month this is supposed to be a brand new phone!!! Im upset wit this cuz i also was looking around online and a reconditioned phone i guess thats what my NEW PHONE wasnt 2 months old started tearing up on me is now considered a reconditioned phone is worse than before and saw tha same phone i have jus advertised as reconditioned selling for tha same i paid for it new at walmart??? I love this phone and i have a daughter who is gonna be 1year old in few weeks so its important i have a phone plz email me wit info on how i can once again send in my phone to be fixed cuz it apparently wasnt fixed tha first time now has same n few more issues..been this way ha last 2 weeks so tha 29th well it was supp to run outta time tha 22nd but where it wasn't working right for at least 5 days i couldnt get any calls to show up on call log like id get tha notification then it was gone same when id try n txt would send txt but couldnt see it and couldn't get anyone on phone to help me when i called customer service tha lady said my phone was verizon i jus had a straight talk sim card....and hung up that upset me so i let it go well straight talk eventually talked to me said problem was i was outta data....impossible cuz internet wasnt issue anyway i need to knw who to contact now to send it back again all tha info on my box not helpin me!!
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1 comment
MariaST
#1152443

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#839392 Review #839392 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Core Prime Cell Phone
Reason of review
Bad quality