phone service customer service customer card number sim card money plan problem
2.4
Details
My phone quit sending or receiving text measages a couple days ago and customer service had me on hold three different times for over an hour. When she told me to hold, it wasnt muted on my end and i could hear them laughing and carrying on when she was supposed to be...
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1 comment
MariaST
#1402646

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

Review
#1145452 Review #1145452 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Billing my account without authrozation | Straight Talk Wireless review from Cleveland, Ohio

I've talked to the fraud unit at trancephone about this on 5/13 states the was going to refund my money and not bill me again but they billed me on 5/16/14,I'am a veteran with PTSD and trying to get this resolved in a clivilized matter.it seem like this company don't have ameerican's working for them,when I ask to speak to fraud dept every one and crazy,i don't have a straight talk phone,but will report this to AG office,and glad I'am not in area.This is a shame that we as americans can't talk to anyone who speak english I put my life on the line for your freedom and I get *** in the process
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1 comment
MariaST
#821988

This is Maria and I work with Straight Talk Wireless. I read your post and thought you could use some help.

We can fix this right away. We would need you to send us your account information to this email address ST.CorpResolutionTeam@straighttalk.com.

Include your name, contact number and your cell phone number or serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .

Review
#491482 Review #491482 is a subjective opinion of poster.
Loss
$720

Customer service and replacement phone | Straight Talk Wireless review from Cleveland, Ohio

i had to send in my phone because it stopped working so they sent me a box to send it back in..My damaged phone was mailed out on thursday April 25,2013 and they recieved it back on Monday April 29th..I have still not received my replacement phone which is a samsung galaxy..it has been four days since they received mine..when i call to get a tracking number they say they dont have one and will have it n up to five days..you can barely understand them on the phone..very disappointed and dont think it should take this long and believe i should have a tracking number my number is 7247183978..
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Review
#405477 Review #405477 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$150

Straight Talk customer service is a joke. Also their 411 is worthless | Straight Talk Wireless review from Cleveland, Ohio

This is my second complaint. After returning two cell phones by mail that I ordered on their web site because neither worked and both batteries were sent dead and would not hold a charge. They were refurbished Nokia phones. I was mad and decided to use my daughter's old phone from Wal Mart. It took over an hour and the their customer service tried to argue with me that this was not a Straight Talk phone. I insisted she look and of course, it was one of their phones. They swithed my minutes to this phone and then I was told I had to get a new SIM card and this would take 7-10 days. meanwhile all the minutes I paid for are wasted because between the phones that would not work and waiting on the SIM card, I paid almost 2 weeks for no cellphone. This was one month ago. My daughter bought a new expensive Straight Talk phone several days ago and when she turned hers on, it shut my phone off. For an entire day, my number somehow was switched to her phone. She then had no service on her phone for several days and it talked repeated calls to fix her phone. I had to go to Walmart and buy another phone because I use it for work. Their customer service is HORRIBLE and so is their 411. It barely ever correctly registers the city and state you need. and it won't let you dail the other information number. They might as well get rid of the 411 because it rarely ever gives you the number you need. The only reason I have put up with all of this is because I can get what I need for $45 a month without a service plan.
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Review
#332072 Review #332072 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card

Straight Talk | Straight Talk Wireless review from Cleveland, Ohio

My $100.00 Straight Talk phone broke in less than a year so I got on their Internet site to get new one. I decided to get a nicer refurbished Nokia and spoke twice to a live person because I was previously on auto refill and they could not sell me the new phone that came with a $45.00 minuted card until they cancelled my current autoreill that I already paid for the month. They were just going to make me pay it again to get the new phone until I suggested they cancel my auto refill. I ordered the phone and at the end of the transaction. I got a print out that said my order was not sucessfull. I waited a little while and tried to order again. this time it was successfull and I printed a copy. Sveral hours later I look at my email and I have two confirmation numbers. Despite the site telling me the first time the order nver went through, I was getting two phones. I called again and said no and explained what happened. they gave me some story that they couldn't do that and it would take two business cycles to refund and extra $100 to my account. This took several hours. Next day delivery took three days and neither phone worked and both batteries were dead. They said send them back and we'll send you a replacement phone. I sent both back. Several calls and days later, no phone more excuses. I cancelled my oreder.
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1 comment
Anonymous
#558351

if my phone is under warantee how can i let straight talk know my phone doesn't work so they can send me a new phone?

Review
#332068 Review #332068 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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