1.0
Details
On Wednesday June 24 2015 I started the process of activating a phone with Straight Talk and porting my existing number onto the Straight Talk network. I have already purchased a Straight Talk prepaid phone card. 5 days later and my number has not been ported and my...
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1 comment
MariaST
#1001055

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#657726 Review #657726 is a subjective opinion of poster.
Reason of review
Damaged or defective

Worst customer service ever. They cheat the consumer. Buyer beware. | Straight Talk Wireless review from Columbus, Ohio

I bought a galaxy sii from walmart for over $300.00 and within 30 days it got stuck in a loop and wouldn't even do a factory reset. I lost everything in my phone. They sent me a replacement phone which was a USED REFURBISHED phone. The time spend with customer service was ridiculous. A few days ago my data was suspended without notice or warning. I have used my phone the same the entire time I've had it (10 months). Nothing new. After getting nowhere talking to the broken-English speaking Indian CSRs, I emailed customer service at least 4 times and they will not restore my data nor will they give me a specific reason why they suspended it. They give you a telephone number with a recorded message that says among much other bs that if I didn't like their terms and conditions that they would transfer my number to the service provider of my choice. I feel that this is a bad way to do business. They are HORRIBLE. I have NEVER had a customer service experience this bad in my 44 years of life.
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Review
#437118 Review #437118 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$400

Wow just horrible | Straight Talk Wireless review from Columbus, Ohio

I was comparing all the options of changing to a prepaid to get out of my "big carrier". All the ones I checked had some sort of BS on there "unlimited" data. But at lest they all had them listed on there site. I went to straight talk after hearing my nephew was on them to compare. I could not find any info on there cap. So I pretended to be a new customer and still no info. OK so I went into terms and conditions and actually read it all. Still nothing. So I called. They really don't know anything about the product at all. I asked the customer service rep. "So do you stay at 4g speeds if I use over 2 gigs or like the other providers or do I go to 3g or 2g" her answer was first "You stay at what ever your phone is. If it is a 4g phone then is always a 4g phone" then after I told her she miss understood and asked "If I go over a certain gig will you slow my speeds down and to what 3g or 2g" her answer was then simply "yes" I was like thats not even answer. Finally she told me that it would be but its all automated but she could not tell me when or how fast! I was said if its automated then tell me what the computer is set for. Really? Finally got a supervisor and they told me that its 1.5 you get slowed and you get a warning. If you go over again you must be miss using it and they can shut you off. The supervisor even told me no joke that "using youtube is against the terms of service" not any amount just USING it was!
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Review
#429293 Review #429293 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

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Attention: Executive Resolution Department 9700 NW 112th Avenue
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