I've been a relatively satisfied customer for 5 about years now but ever since may 2019 the internet wont load on friday afternoon through sunday. Everytime i call the horrible customer service they act like there is a problem with my phone, asking me all sorts of...
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1 comment
MariaST
#1734869

Hi RepentantPanda365. I'm Maria from Straight Talk Wireless.

Thank you for being a loyal customer over the years, and I'm sorry to hear that you're having issues with your data service. review your account and further investigate what happened with your phone service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1626272 Review #1626272 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service

Customer service and replacement phone | Straight Talk Wireless in Cleveland, Ohio

i had to send in my phone because it stopped working so they sent me a box to send it back in..My damaged phone was mailed out on thursday April 25,2013 and they recieved it back on Monday April 29th..I have still not received my replacement phone which is a samsung galaxy..it has been four days since they received mine..when i call to get a tracking number they say they dont have one and will have it n up to five days..you can barely understand them on the phone..very disappointed and dont think it should take this long and believe i should have a tracking number my number is 7247183978..
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Review
#405477 Review #405477 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$150

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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