Bad phone, bad customer service | Straight Talk Wireless in Akron, Ohio

Been on phone 4 times with them in 4 days about 3 different phones! First they had to clear my phone out and I lost all my data...(that was my phone) then they tell me a sim card isn't able to transfer to another phone I bought (my daughters) and now my daughter can't send messages (phone I just bought) now they are telling me they don't know whats wrong, can't trouble shoot and I should buy another phone. My response....yea with another *** company. THEY SUCK! And no offense when I press 1 for English I would like to know that the person answering my call might actually speak English!
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#429878 Review #429878 is a subjective opinion of poster.
Straight Talk Wireless Sim Card

Straight Talk customer service is a joke. Also their 411 is worthless | Straight Talk Wireless in Cleveland, Ohio

This is my second complaint. After returning two cell phones by mail that I ordered on their web site because neither worked and both batteries were sent dead and would not hold a charge. They were refurbished Nokia phones. I was mad and decided to use my daughter's old phone from Wal Mart. It took over an hour and the their customer service tried to argue with me that this was not a Straight Talk phone. I insisted she look and of course, it was one of their phones. They swithed my minutes to this phone and then I was told I had to get a new SIM card and this would take 7-10 days. meanwhile all the minutes I paid for are wasted because between the phones that would not work and waiting on the SIM card, I paid almost 2 weeks for no cellphone. This was one month ago. My daughter bought a new expensive Straight Talk phone several days ago and when she turned hers on, it shut my phone off. For an entire day, my number somehow was switched to her phone. She then had no service on her phone for several days and it talked repeated calls to fix her phone. I had to go to Walmart and buy another phone because I use it for work. Their customer service is HORRIBLE and so is their 411. It barely ever correctly registers the city and state you need. and it won't let you dail the other information number. They might as well get rid of the 411 because it rarely ever gives you the number you need. The only reason I have put up with all of this is because I can get what I need for $45 a month without a service plan.
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#332072 Review #332072 is a subjective opinion of poster.
Straight Talk Wireless Sim Card

Contact Straight Talk Wireless Customer Service

Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
(877) 430-2355
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