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1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number.

Obviously, FedEx, through no fault of their own, could not deliver the phone without the address containing the apartment number. So, the phone is getting shipped back . . .

if 0 is a rating for Company policies, Straight Talk is deserving of a 0 rating. Customer service, all the way up to the Corporate office says that it is no longer changing the shipping address, simply because they do not want to incur a reroute fee

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $126.

Preferred solution: Deliver product or service ordered.

Straight Talk Wireless Pros: Good until you need help.

Straight Talk Wireless Cons: Support services, Service, Keep hanging up on me.

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MariaST
#1713921
Straight Talk Wireless Verified Representative

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we hope to speak with you again to straighten things out.

Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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