Not resolved
2.5
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2 comments

ordered 2 sims and 2 plans , was supposed to be an overnight shipment and they didnt ship until the next day , so now i cant be available to sign and fed ex wont leave it and straight talk wont let them , so i ask for a refund and i am told i can not have a refund until i can get the items back to them , which i cant receive. I have been a customer for about 4 years fortunately until now i have never had to talk them.

I assured them i will never speak to them again and will be switching my service to something else. Oh and i was hold for more then 30 minutes total to not actually be helped

Product or Service Mentioned: Straight Talk Wireless Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $82.

Preferred solution: Full refund.

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MariaST
#1401555

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

Anonymous
#1400127

"overnight shipment" does not mean the same thing as "next day delivery"

The shipping company guarantees overnight delivery , but can't do anything if the parcel fails to arrive before the day's deadline.

It is difficult to believe that your schedule is identical to the shipping company delivery hours.

This complaint is a general failure because you failed to explain to those of us who are not familiar with the product its nature and purpose.

Sympathy Level = 0

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