I have been using StraightTalk for over 4 years.I'm 59 years old I do not play me games or record videos or stream videos ,music, or movies. I have been doing the same thing with my phone each and every time. I went and purchased a 45$ 5G card when my phone is shut off...
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1 comment
MariaST
#1233267

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#944043 Review #944043 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
Ok I'll try to tell you the best way I can without getting pissed off here.ok I pay 45.$ a month and I have been a faithful customer to straight talk for many many years, and now I'm at my wits end.I m suppose to get unlimited talk/text/and data.my phone keeps telling...
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2 comments
MariaST
#875914

I was about to give up on my phone until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try.

Send them your name, cell number and serial number. The email address is ST.CorpResolutionTeam@straighttalk.com or you can chat with them live @ http://bit.ly/16DrgbW.

They will help you.

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Review
#517385 Review #517385 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$45

Straight talks horrible...read this.. | Straight Talk Wireless in Salem, Oregon

So I called straight talk about a week ago wanting to change my plan from there $45 unlimited plan to there $30 1000 minute plan. I'm set up on there auto refill system and have been a straight talk customer for about 8 months. Up until now I can say I used to be pretty happy with there service, all the way up until I actually have to deal with them. When I talked to the lady on the phone, she spoke horrible English... It was so hard to understand her. She asked me to repeat things multiple times and kept saying one more minute while my system is figuring it out at least 7 or 8 times. I proceeded to ask her again, I just want to make sure that the $30 plan will not start until the end of the 30 days of service I had already paid for this month. She said it wouldn't, that the $30 would come out on September 9. Well last night I checked my account...they charged me the same day I talked to them for another months worth of service even though I still 2 weeks left on my contract. Last night to get this all straightened out....I called the customer service center to talk to them about refunded my account for the $30 because like I said I called to change my service future plan not to be charged that day...I honestly don't even think they know what there doing or how to do there job. So last night was awful. I got disconnected 3 times, I was on the phone with 3 different reps. I asked multiple times to speak to a supervisor. I repeated this story over and over again with each rep too. Finally the last lady I talked to said she was going to transfer me to the refund department supervisor (even though at the beginning of the conversation she said there was no way of refunding me). I was on hold for an hour, nooooo one ever picked up. Today I called my bank and processed a claim against them. I am getting a refund through my bank and my bank will investigate straight talk. I did however have to re contact them today in order to stop the auto refill from coming out of my account. Once again I got disconnected twice. So I had to wait on hold about 30 minutes. I finally talk to someone, got them to process "the cancellation of my auto refill". At the end of the conversation I asked her...where are you guys located out of? She said the Philippine's. So for all of the complaints I read that said they don't speak good English and you cant understand them(including mine)....that's why. And the last question I asked was how late is your refund department open? she said 11:45 central....so remember how I said I was on hold for an hour to speak to a supervisor in the refund department...THEY TRASFERRED ME THERE after hours...that's why no one picked up. How incredibly rude, and a huge waste of m time... By far there the most awful company I have ever had to deal with. Don't start service with them. You will regret it.
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4 comments
Anonymous
#479191

I have exactly the same experience as hers.When i changed my plan from unlimited to 30$, i i didnt get a service for days..the same horroble experience that i put on hold for hours and transfered from one person to another, asking the same story everytime you are transfered to another person. I also requested if I can talk to the manager because I aont have extra line to use, am just using a friends cel..but the lady just kept me on hold andd tried to fix it..a hit and miss type of fixing!!!...up to this day, i dont have yet a service! straighttalk sucks..yes they say you pay less for the service..but they forgot to say..you pay for stress fone!!

Anonymous
#396389

I also encourage you to visit the following site, where I was directed by the US Better Business Bureau as the appropriate venue to file a complaint against the company:

www.800helpfla.com

Anonymous
#371332

I have nothing but good things to say about straight talk. :grin

Anonymous
#371330

:cry

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Review
#259472 Review #259472 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Straight Talk internet and picture msging not working? I have an LG290CM straight talk phone with the unlimited plan and have been with them for over a year now and I haven't had any issues until now except occasionally unable to access the internet but that rarely...
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8 comments
Anonymous
#564246

I have a samsung Infuse 4g. Put straight talk on it with no problem.

Texting works great, but cannot send a picture.I hit the send and it says sending but goes nowhere,. Any idea's why?

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Review
#210570 Review #210570 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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