Rye, New Hampshire
Not resolved
1.3
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2 comments

This company overcharged me twice (once on 8/28, and once on 10/29) both times I was supposed to be charged $45 and they charged me $47.70. I did not notice it on my August bank statement, but I noticed it right away on my October statement because I did not have any money left after they overcharged me.

I did an on line chat immediately and the rep told me they overcharged me before, and that I had to call 866-806-1840 for a refund. I called and was on the phone for a really long time. I was told that someone would call me back within 24 hours. Nobody did, so I called again on 11/12 and was told that I had to e-mail a tax exempt certificate to taxexempt@tracfone.com.

I live in NH and we don't have sales tax so my state does not issue tax exempt certificates per my government's web site (http://revenue.nh.gov/assistance/resale-exempt-certs.htm) but I e-mailed that page to them because the supervisor I spoke with told me they do not have access to the internet. (Really??) The rep I spoke with on 11/12 told me I would have a refund in 3-5 business days. I sent the e-mail with the link showing I cannot get a tax exempt certificate because everyone in NH is exempt from sales tax on 11/13. I called again tonight and spoke with someone named Graceland claiming to be a manager.

She could not confirm if my refund has been processed. She refused to transfer me to her supervisor because they do not get on the phone. According to my bank I have not received a refund at all. She told me I have to wait 30 days to see if it has been.

They only owe me $5.40 total, but I am not the only person in NH with a straightalk phone, and NH is not the only state in the US that does not have a sales tax. If I buy the phone cards in the store they are $45 not $47.70.

They should not be allowed to skim $2.70 from people who pay on line just because we pay on line.

Product or Service Mentioned: Straight Talk Wireless Internet Service.

Reason of review: Ripped off and lied to about refund after hours on the phone with inept customer service reps..

Monetary Loss: $5.

Preferred solution: Full refund.

I didn't like: Lied to by employees, Multiple long phone calls and promises issue would be resloved.

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Anonymous
#1082918

I have sent multiple e-mails, but I just sent one to you at the address below. Please refund what you have overcharged me.

I should not have to keep calling and e-mailing like I have been since the end of October.

Thank you

MariaST
#1068305
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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