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My old phone had an apparently unsolvable restart loop so I bought a new phone from their website and got free one day shipping.Instead when I got my package I open it up and instead find a huge air cushion and a tiny SIMPLE MOBILE sim card kit.

I call them up to see if I can at least get a phone sent to me. I get rushed through by the first service chick who I could barely understand and get put on hold for 40 minutes. I then have to deal with one of the most impatient and rude *** I have ever had to deal with in customer support.

If that wasn't insulting enough I HAD TO PAY TO RETURN THEIR SCREW UP.I now have to wait a month or so for a refund instead of them just sending me the phone.

Review about: Straight Talk Wireless Shipping Service.

Reason of review: Order processing issue.

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MariaST
#1393176

Hi.I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

We can help you in resolving that issue.To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly help you.

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