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2.4
Details
The same day that my monthly service was to end I called to put another month of service on my phone. Got a message my phone could not be authenticated. Come to find out my number was reaasigned to someone else that same day!! And now i cant even get my number back or...
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2 comments
MariaST
#1719727

Hi PhonyCaiman. I'm Maria from Straight Talk Wireless.

I’m very sorry that you’re having issues with our service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1593148 Review #1593148 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
I want my number back!!
This company is a joke. Less then poor customer service. I am trying to get a refund for months over being overcharged. Its a joke because I call the number and they say theres no one to assist me to call back. This was their "Refund" number. Why am I tracking them...
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1 comment
MariaST
#1671445

Hi. I'm Maria from Straight Talk Wireless.

We are sorry to hear that you are having some problems. Allow us to help you with your refund request. To better assist you with this matter, please contact our hotline number at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1506973 Review #1506973 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Straight Talk Wireless - Mobile Phone Service Review from Robesonia, Pennsylvania

1.0
Details
Straight talk is horrible. I wouldn't recommend it for your dog! The signal socks. Can't even make calls or receive calls unless you're in town right next to the tower. You cannot keep signal while on the phone lose signal every 2 or 3 minutes. It just isn't worth it and if you have a question and call straight talk it's nothing but a bunch of foreign people who you can barely understand. This month I renewed my service 4 days ago I Google 1 or 2 recipes and woke up this morning to data usage warning. Said I had used up 5 gb which is all my service allows. So I have no more Internet cannot send pictures or anything. I am so sick of straight talk. I deal with their *** signal and have for 3 years. But this is the last straw. It was obviously their data mistake yet when I called they refused to replace it. I've had enough they're not worth a ***. DO NOT GET STRAIGHT TALK!!!!!!!!!!!!!!
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1 comment
MariaST
#1233825

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#944647 Review #944647 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Iphone Review from Mckees Rocks, Pennsylvania

I need help. I bought an iphone. And i $30 card to go along with it. But i didnt notice that it was not for smart phones. Can someone help me fix this online?
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4 comments
MariaST
#1220642

Hi. I’m Maria from Straight Talk Wireless.

We are sorry for the trouble.

For further assistance, please contact one of our customer care representatives at 1-877-430-2355 or click on this link http://bit.ly/19Cre0y to chat with live agent. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

MariaST
#1220632

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. For further assistance, please chat with us at http://bit.ly/19Cre0y or you may contact one of our customer care representatives at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

MariaST
#1220625

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

MariaST
#1220624

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#928006 Review #928006 is a subjective opinion of poster.
Hi my name is ann and only had your phone and service one month. I hate the plan and phone. Never had internet or servive. Wasted 100.00 on phone and card. Wish could get my money back. Walmart was horrible and refused to help. Live monroe ga. Saving to get phone and...
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1 comment
MariaST
#1218442

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#925615 Review #925615 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Straight Talk Wireless Customer Care Review

1.1
Details
I recently had surgery and was out of work for 3 weeks so I brought a 30 dollar plan because I couldn't afford the 45 and I didn't know it wasn't compatible. I'm just getting back to work and get payed in a week and asked for a 7 day exstention they wouldn't do it.. I have to be without a phone for a week then I am going with another company
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Review
#924769 Review #924769 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless - Internet Service Review from Claysburg, Pennsylvania

2.5
Details
Would rather have a plan because im sooooooooooooooooooooo sick of my high speed data running out, its so *** slow its not just slow its like the type of slow that you cant even get on youtube or facebook. Its like i only have fast data for 2 weeks.
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1 comment
MariaST
#1154828

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#841511 Review #841511 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Straight Talk Wireless in Montrose, Pennsylvania - Worst service ever would never recommend

3.1
Details
Was a current customer. Bought a new phone 12/2015. Phone locked up 3/2016. Sent old phone back they reissued another phone reactivated been using for 3 weeks or so. Then on 4/23/16 we try and call out it says the number doesn't exist. It is not a working number. We are on autopay. Call them 3 times average time for each 45 min. To an hour. They have no record of the replacement phone no record of monthly payments and they say the number that I have had since my acct started couple of years ago does not exist. Then finally an employee after about 45 min. Gets all the information from my phone and he reactivated. Now something with the system wasn't working so he says I can go online and finish.i set up the information the card information I had prev. Is in the system I put in my card number everything should be ok. I go and try to dial the number so my phone will activate and guess what the number that shows on my account is not my number. So to make a long story short. I have been paying using the new phone 3 weeks or more but sat. It was deactivated and when they look on the account that they finally found there is no record of who changed it why it was changed. They could not even tell me at first anything about my phone that they had fed ex to me. So something is very wrong I can't get any solid answers but I will continue trying.
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3 comments
Anonymous
#1149964

finally my issue was resolved. The person that helped me solved my problem in a few minutes.

All of that time the time I spent on Saturday most of the day trying to get the matter straight. That just shows you when you have someone capable and qualified to handle there job it make customer satisfaction easy.

MariaST
#1149221

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

MariaST
#1149220

To further assist you, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com or you can click on this link http://bit.ly/19Cre0y to chat with live agent.

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Review
#835351 Review #835351 is a subjective opinion of poster.
Product
Cell Phone
Cons
  • Felt deceived
  • Sales of cheap knockoff products
  • Replacement phone transaction
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
It says unlimited data but it is only 5 GB because of the horribly slow speeds for everything after 5gb. You can't load anything up at all. I used 3gb on YouTube alone which is well over half. I really wish they made it slighlty faster so i can use what i payed for!!
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1 comment
MariaST
#1118241

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#796552 Review #796552 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Bad quality

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Compare Straight Talk Wireless to

Total Wireless
Total Wireless
684 reviews
2.1
Compare
1.0
Details
Throttle data anytime they feel like it. Can't verify data usage, they make you text to 611611 for ESTIMATED usage. You can't get any info from their useless website. Their customer service infuriates me. I demanded a written copy of my usage because I would like to...
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4 comments
Anonymous
#1159745

WTF is this iI am only half into my service they advertise 5GB and my phone only shows 2.5GB used since i activated my service. and when i text 611611 it says i used 5.01 GB of data and its not true. Its funny how they say "ESTIMATED DATA USAGE" *** thieves.

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Review
#794802 Review #794802 is a subjective opinion of poster.
Cons
  • No direct answer
  • Morons at foreign call centers
  • Quality of service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered