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2.3

Called Straight Talk to get my ebb Benefits activated. and was told there is an active application from simple mobile so I need to cancel my ebb benefits with simple mobile .so I did so and was told by ebb benefits rep that I had to reply for benefits for straight talk and now have to wait 7 to 10 business days again to be approved.this is *** all they had to do was transfer my benefits from simple mobile to straight talk and activate my phone.no they can't do that!!!

and make the phone activation easy and simple.and I also have been told my simple mobile I needed to buy there simcard for Activation to be completed .then was told my straight talk phone was not compatible with the simple mobile simcard.then had to buy a straight talk simcard and still was not able to get my phone activated!!! I have to wait until the new application is approved for straight talk before they will turn my phone on.with all the *** I have want though the government benefits are not worth it!!!

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User's recommendation: Beware DO NOT APPLY FOR THE GOVERNMENT BENEFITS its not worth all the *** you will go thou.

Monetary Loss: $5.

Preferred solution: Let the company propose a solution.

Straight Talk Wireless Pros: Love unlimited data.

Straight Talk Wireless Cons: Uneducated on phone topics.

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#2050233

Hi, William Z Xqb. This is Maria from Straight Talk Wireless.

We apologize for all the trouble this has caused you. This is never the way we want you or any of our customers to experience. We'd like to speak with you to further investigate your case and straighten things out. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

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