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Spent $300 on new 5g phone. Lasted less than 3 months before it died.

Sent it in for replacement. Phone now missing from UPS, neither they or StraightTalk could care less.

User's recommendation: Stay away from StraightTalk unless you like poor customer service, wasting your time and money and having a bad experience.

Monetary Loss: $300.

Preferred solution: Full refund.

Location: Charlotte, North Carolina

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MariaST

Hi Alan L Jjc. This is Maria from Straight Talk Wireless.

We understand how you feel, and weโ€™re truly sorry about what happened to your phone. As your service provider, this is not how we want you or any of our customerโ€™s to experience. Let us check your account so that we can further investigate this incident. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word TICKET to 611611. Thank you for your patience.

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