New Reviewer
1 comment

Spent $300 on new 5g phone. Lasted less than 3 months before it died.

Sent it in for replacement. Phone now missing from UPS, neither they or StraightTalk could care less.

User's recommendation: Stay away from StraightTalk unless you like poor customer service, wasting your time and money and having a bad experience.

Monetary Loss: $300.

Preferred solution: Full refund.

Location: Charlotte, North Carolina

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Hi Alan L Jjc. This is Maria from Straight Talk Wireless.

We understand how you feel, and we’re truly sorry about what happened to your phone. As your service provider, this is not how we want you or any of our customer’s to experience. Let us check your account so that we can further investigate this incident. Please chat with us using this link

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word TICKET to 611611. Thank you for your patience.

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