Straight Talk Wireless - Piece of crap company that doesn't care about their customers and refuses to do ANYTHING
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues.
I have spent several hours total with your customer service and was told that my issue is not valid for a refund. Please pull my transcripted calls and you will see how frustrating it was to deal with them. First of all you outsource to a different country that I can barely understand what they are saying. When I can finally get to someone I can understand, they are not helpful.
They transferred me more than 6 times total between the 2 times I have called. I purchased a sim card and a service plan. I got the sim card in the mail but no service plan card. When I called to activate the sim card they didn't believe me that I didn't receive a service card in the mail.
When they finally did, I made sure to tell them I wanted to keep my own phone number. At the end of the 2 hour call they told me I had a new phone number. I was extremely upset and advised them I told them I did not want a new number I wanted to keep my own. So I was transferred around spoke to a supervisor who said they will send me a new sim card and to call them when I get it and they will just add the service plan they seen I purchased and will activate a new account for me.
I did not use the first sim card. I threw it away. I recently found out I have herniated discs in my neck and have been to doctors every week for the last 2 months, if you don't believe me, I will gladly provide records. Not only that but I dreaded calling your customer service back because of the torture I went through with my first phone call.
I called today to finally activate the new/replacement sim card and they once again had a hard time finding any information about my first phone call and argued with me about how they couldn't help me because I didn't have the original sim card number(I threw it out because I was getting the new one). I was transferred around to this rep and that rep and this supervisor. I finally said you know what forget it, I don't want an active account with straight talk I want my money back. I was told several times you don't owe me a refund because it's beyond 30 days the account is inactive and also because I didn't call within 30 days to activate the second sim card that was sent to me I'm not entitled to a refund.
I did not use any of straight talks data or services on the first sim card and I never could get the second sim card activated. It's not my fault your service reps didn't listen to my request the first time when I said I wanted to keep my phone number and not get a new one. Nor did I know I had 30 days to activate the second one that was sent me.
I asked your rep how they would feel if they spent $50 dollars on a product they NEVER used if they would expect their money back and I was told that they would have followed the rules and would have called within 30 days. I spent $51.90 for a service plan and a sim card that I never used and I expect my money back.
Product or Service Mentioned: Straight Talk Wireless Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $51.
Preferred solution: Full refund.
Straight Talk Wireless Pros: Prices of their plans.
Straight Talk Wireless Cons: Customer serive and refund issues, Language issues, Transferred numerous times, Refused a refund for data unused.