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My phone line is inactive and did not auto renew today why? My auto renew has not been put threw and I have no service today

Preferred solution: Deliver product or service ordered.

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#2072319

Hi, Erabella Vra. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered with our service. This is not the kind of service we want you to have. Before we can answer your question, allow us to review your account so we can provide a thorough explanation and concrete resolution for your issue. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

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