Ardmore, Oklahoma
Not resolved
1 comment

My data quick working weeks ago although the phone and texting working fine. Tried customer service three times today, the 611611#, regular texting, and calling the toll free number.

I was all prepared with all pertinent operating numbers. All three attempts I was informed they'd call back in about 15 minutes.

Hours later not one phone call. I guess it's time to go to another carrier.

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Hi SmoggyCarp290. I'm Maria from Straight Talk Wireless.

We apologize for the inconvenience this has caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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