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I have used straight talk for some time now and never have they had such poor customer service. Back a few months ago I cracked the screen on my stylo 5 had insurance through ST and I was supposed to be shipped a box to send it in to be fixed.

Which I never got and my phone never got fixed. So I bought one for my husband to use he no longer needed and after 4 or 5 phones calls and SEVERAL managers I was told it was out of stock next day I would get a refund, no refund and item shipped, then told warehouse never received cancel order it would return to warehouse next day and send refund, next day again no refund and now i have the phone only its defective and won't stay on longer than 10mins.

Now I have to wait no phone for a box to send it back and when warehouse receives it were looking at a whole month of service I haven't been able to use and they still want me to pay .99!!!!! For a sim card to use my own phone refused to wave it.

User's recommendation: Please go with a different service if u can.

Product or Service Mentioned: Straight Talk Wireless Phone Service.

Monetary Loss: $82.

Preferred solution: Full refund.

Straight Talk Wireless Pros: Coverage.

Straight Talk Wireless Cons: Poor service quality, Poor customer service, Poor resolutions to problems.

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Hi Jean H Kdp. This is Maria from Straight Talk Wireless.

We read your review and are reaching out to you. We're sorry for the trouble you have encountered with our customer service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us using this link

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

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