I have been with Straight Talk for over 15 years and just updated to a newer phone, now they will not unlock my old phone so I can give it to my grandson to use with another carrier, the phone was paid for out of my own money plus the new phone I have is paid for, just under a year and they will not unlock or give me my refund on the old phone as their own contract states , at this point I am PISSED and will be looking into another carrier , MY suggestion is for everyone to look else where when looking for a phone carrier, THERESA,
Product or Service Mentioned: Straight Talk Wireless Apple Cell Phone Unlock.
Reason of review: Poor customer service.
Monetary Loss: $199.
Preferred solution: Full refund.
Straight Talk Wireless Pros: How easy to pay bill, No contract.
Straight Talk Wireless Cons: Coustmer service sucks, Keep hanging up on me, Felt deceived, Being hung up on.