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I have been with Straight Talk for over 15 years and just updated to a newer phone, now they will not unlock my old phone so I can give it to my grandson to use with another carrier, the phone was paid for out of my own money plus the new phone I have is paid for, just under a year and they will not unlock or give me my refund on the old phone as their own contract states , at this point I am PISSED and will be looking into another carrier , MY suggestion is for everyone to look else where when looking for a phone carrier, THERESA,

Product or Service Mentioned: Straight Talk Wireless Apple Cell Phone Unlock.

Reason of review: Poor customer service.

Monetary Loss: $199.

Preferred solution: Full refund.

Straight Talk Wireless Pros: How easy to pay bill, No contract.

Straight Talk Wireless Cons: Coustmer service sucks, Keep hanging up on me, Felt deceived, Being hung up on.

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MariaST
#1363100

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Well be looking forward to work with you. Thank you.

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