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phone wouldn't work in Kentucky

I went to Kentucky last weekend and as soon as i crossed the state line my Straight Talk phone wouldn't work. Why did that happpen I.was very aggravated

MariaST
#1561278

Hi HappyDesertTortoise. I'm Maria from Straight Talk Wireless.

I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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availability in the 50317

I would like to know the coverage in E. Des Moines, IA particularly the 50317 zip code.

MariaST
#1561279

Hi user77495156. I'm Maria from Straight Talk Wireless.

To further assist you, please click on this link http://bit.ly/2CuBvXO to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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