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On Monday, February 21, 2022, My wife brought a Straighttalk SIM card kit for Wal-Mart in Natchez, MS. She was on the phone with Straighttalk trying to get the cellphone SIM activated for 5 hours.

They refused to activate the SIM card and refused to refund her money. She could not take it back to Wal-Mart. Tech Support of Straighttalk kept on hanging up on her several times.

She calls back on Tuesday, February 22, 2022, and had the same outcome as Monday but they did send out a new SIM card.

On Wednesday, February 23, 2022, I chatted with Straighttalk tech support to try to get the SIM and the phone working. Both Techs that I talked to did not know how to do anything.

They put me on the line with someone else. I called with at least 3 techs on the phone and none of them knew anything about cellphones or SIM calls. I guess when they couldn't fix my problem they hung up on me twice.

They refused to fix my problem and refused to give me a refund. I have attached a copy of the chats.

User's recommendation: Will not.

Product or Service Mentioned: Consumer Cellular Mobile Phone Service.

Monetary Loss: $48.

Preferred solution: Full refund.

Straight Talk Wireless Cons: Being hung up on, Felt deceived, Tech support, Customer support.

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Hi Tommie B Cpg. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us using this link

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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