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I purchased an iPhone directly from Apple so I wouldn’t be under contract with any cell carrier. I had straight talk service for 3 months and decided to switch carriers.

Straight talk has a lock on MY phone. They won’t unlock a phone unless you have service with them for 12 months. It is MY phone. I did not buy a straight talk phone as to not be tied to any particular carrier.

I tried to speak to a “supervisor” who told me he had nothing else to say to me when I asked for information and he hung up on me. The customer service is horrible. This is dishonest company. Beware!

. Do not use straight talk wireless.

Product or Service Mentioned: Straight Talk Wireless Apple Cell Phone Unlock.

Reason of review: Poor customer service.

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Anonymous
#1586830

This has JUST happened to me! With my daughter's phones (2 kiddos one phone each)....SAME thing!

WHAT A SCAM!

What I want to know is , can they really get away with this?!?! I intend to pursue.

MariaST
#1429332

This is Christian from Straight Talk Wireless. I see you need help with your phone.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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