
Straight Talk Wireless
Straight Talk Wireless Overview
Straight Talk Wireless has 2.0 star rating based on 1203 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Straight Talk Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Good until you need help, Service until i needed help.
Cons: Customer service, Customer service staff, Misleading terms of service.
Straight Talk Wireless has 2.0 star rating based on 1203 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Straight Talk Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Good until you need help, Service until i needed help.
Cons: Customer service, Customer service staff, Misleading terms of service.100% of users think that Straight Talk Wireless should improve its Customer Service.
50% of users say that they won't use Straight Talk Wireless in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't do it", "Please stay away!", "NEVER GO WITH THIS COMPANY.", "Stay the *** away from this company!", "Not at all".
Most users ask Straight Talk Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews











































Warrentry phone not recieved. Sentback 02/2023
Straight Talk is HORRIBLE!!!!!! Corporate contact info
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlacklist Unauthorized
Preferred solution: My imemi number remove from blacklist
User's recommendation: Please be careful the customer service rep lie
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Mad as ***
User's recommendation: Wait till they can tell the truth and fix the problem
They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime
- There are no pros
- After they got breached they told me i would have lifetime talk texting data lifetime
Preferred solution: Full refund
User's recommendation: This is the first problem I've had with straight talk but it's a big one I have straight talk not TracFone and I would never purchase TracFone I want my straight talk back for life that's what I was promised when they got hacked now I've said I don't have straight talk and can't get through to them don't use their company.
Straight talk I haven’t had any service work a call or anyone to call Ian on my number
Preferred solution: Just try not to let it happen no more if they can help it. And then meet maybe Monday back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
They want help me
Preferred solution: Activation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |They don't do what the customer is told they do. They lie to us
User's recommendation: Always tell the truth
I paid the bill and I have never been without a phone. With no service. This morning I woke up to my phone
- Very good service
- Chart provides fast service
User's recommendation: Very good

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou requested it from my recollection
Preferred solution: I wish to submit my review.
Leaving customer
- All cons no pros
- Every simple thing
Preferred solution: My second pins to our service plan for our second device plus our acp discount given and the 2 line $90 plan set up for autorefill to make life simple and easy.
User's recommendation: Never use straight talk, it’s a headache
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is terrible
- Great coverage
- Will pick up the phone
- Are not allowed to switch you to a manager
- Only certain employees can deal with extreme cases
- Customer service is terrible
User's recommendation: Their service is good when it works
Terrible experience with Straight Talk
User's recommendation: find somewhere else to get cell service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldn’t get decent service
User's recommendation: Will not recommend

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service and steals money
- They worse
Preferred solution: Full refund
User's recommendation: Go to another company NEVER WILL DESL WORH THEM AGAIN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerData mysteriously throttled every month for 3 to 5 days.
- Customer service and tech support are worthless
Preferred solution: Problem fixed and a full month free to cover the entire month worth of throttling I've experienced.
User's recommendation: Pay a little more and go with Verizon.
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I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.
I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.
Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.
Hi Johnhenry Osj. This is Maria from Straight Talk Wireless.
We sincerely apologize for the inconvenience you have experienced with our service.
If your issue is still unresolved, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Straight talk is in fact, a very horrible company. People need to stay clear of them. Mark A.
Hi PissedConsumer2088201. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience we have caused you. As your service provider, this is definitely not how we want you to feel. Give us another chance to make things right for you. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611. Thank you.
Same has happened
I just went through 8 out of the country customer no service reps no resolve. I got a number with some guys name that they were unable to change.
Never left Walmart returned the phone would not give me the money back for the service card attached to the phone. Not too much money it’s the principle. Nor Walmart wouldn’t even help. EF STRAIGHT TALK.
EF WALMART. NEVER GOING BACK
I would never bend over backwards to help you out either. Maybe you should just use a different phone service.