Straight Talk Wireless Reviews
Straight Talk Wireless Net Promoter Score (NPS)
- 27% Promoters
- 18% Passives
- 55% Detractors
Straight Talk Wireless's estimated NPS of -28 considered to be low. 27% of users would likely recommend Straight Talk Wireless to a friend or colleague.
Straight Talk Wireless Reviews
Straight Talk is HORRIBLE!!!!!! Corporate contact info
I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.
I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.
Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.
WiFionlyt
Hi. This is Maria from Straight Talk Wireless.
We're sorry to know that your internet is not properly working and for being disappointed. We know how frustrating this has been on your end. Please be informed that we are determined to make things right for you. Kindly chat with us again at https://www.straighttalk.com/support/contact or call 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssue never checked on , talked about , or resolved
Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.
We are saddened to read your issue has not been resolved. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://www.straighttalk.com/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey will not fix my data on my phone
Hi Jeffrey. This is Maria from Straight Talk Wireless.
We're sorry to know that your mobile data is not properly working for four months now. We know how frustrating this has been on your end. Please be informed that we are determined to make things right for you. Kindly chat with us again at https://www.straighttalk.com/support/contact or call 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
- To many to mention
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo data
User's recommendation: Straight talk sucks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo enroll in their phone service2
Hi stephanie p Bqf. This is Maria from Straight Talk Wireless.
We truly apologize for any trouble this has given you. This is not what we want our customers to experience. Don't be concerned. We will make every effort to resolve this issue as quickly as possible.
We will go out of our way to exceed your expectations. Regarding your concern, the main reason why you can't use your AT&T phone switch over to Straight Talk is Verizon owned this company. It seems that our system will detect either your phone is compatible or not. Once it is not compatible, you have to purchase a different device.
Unlocked or branded will do. For further assistance, please chat with us via this link http://str8.ly/6184eXcjw, or call us at 1-877-430-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStraight talk support won’t do nothing
The link you sent just sends me to the same number I already talked too
- Turn phone off when not supposed to and not resolve it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnsatisfied
Hi, Sheila B Jyh. This is Maria from Straight Talk Wireless.
Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://www.straighttalk.com/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
- Need to back their product and follow through on complaints
Hi, Jeffrey w Ors. This is Maria from Straight Talk Wireless.
We do not mean to make you feel this frustrated over our service. We really want to help you get your data issue fixed. Let us reset your phone's network settings and see if this will get your data connection back. Otherwise, we will try all other options we have for you to get the benefits that you paid for.
Kindly chat with us again at https://www.straighttalk.com/support/contact or call 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.