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Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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223 comments
Javion
#1708573

Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.

I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.

I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.

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Most Helpful
Review
#204724 Review #204724 is a subjective opinion of poster.
2.4
Details
My activity rewards screen on Straight Talk website/my acct shows 7000 rewards points earned for an extra line, at and around the same time I bought a new iphone 6 s through Straight Talk's partner, Smartpay, with monthly pmts being made by me for the iphone. The...
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Review
#1728106 Review #1728106 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered

Straight Talk Wireless review: Nothing yet my phone is still not working

1.0
Details
I'm locked out of my account and phone on my Samsung Galaxy J7 pro it's asking for a PUK code it's been like this for 2 days I'm not happy
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Review
#1726612 Review #1726612 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Have used straight talk for 10 years
  • Affordability
Cons
  • Tech support
  • Bad service and bad customer service
  • Umprofessional liars
Reason of review
Locked out of my account and I need a PUK code to unlock it the phone is not working properly and I need a PUK code to unlock it
Loss
$500
Preferred solution
Full refund

Straight Talk Wireless review in Carlsbad, California: Not worth the few dollar monthly savings

1.3
Details
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
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Review
#1726345 Review #1726345 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

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Verified Reviewer

Straight Talk Wireless review: I would not go through them

1.0
Details
Got a phone from a friend and they had straight talk too. Bought a $55 plan unlimited data talk n text put in on didn't have data called them and they said i needed a new Sims card. I order on called back and there tech messed the new card up and there wanting me to buy another one and I just got that one. And they wouldn't replace it even after they said it was there fault there tech support messed it up. Bull *****.
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Review
#1725447 Review #1725447 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution

Straight Talk Wireless review: Never

1.0
Details
I had been with straight talk for five years, up until my last experience with them! THEY HAVE THE WORST CUSTOMER SERVICE! Half the time I cant even understand what they are saying, because they barely speak English well enough ! Not being rude or racist, just pointing out the low quality level of their so called customer service I HAVE NOW BEEN CHARGED TWICE FOR A SERVICE I NO LONGER HAVE , WANT OR USE ! I HAVE CONTACTED THE BBB , THEY ARE CROOKS AND GET THIS THEY PROMOTE AND ADVERTISE HAVING hotspot yet when you pay for it and So called unlimited data theyre not even set up for a hotspot, although youre being charged for it!
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Review
#1724986 Review #1724986 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Cons
  • Huge and complex language barrier
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
  • Rude And Incompetent Personnel

Straight Talk Wireless review in Crossville, Tennessee: Don't get!!!

1.0
Details
Where the *** is this DAMN office at in chattanooga !!! Those damn *** liars!!! They had my service and my sons and wifes where we ciuldnt even send a text all GOD DAMN day with out hitting airplane mode ovet and over! Then gave each one of us a differant lie!! This compqny will do any DAMN thing to save a DAMN dollar and there DAMN custumer service are a bunch of idiots that you cant even DAMN understand. LEARN GOD DAMN RNGLISH MOTHER ***
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Review
#1721599 Review #1721599 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$50

Straight Talk Wireless review: Because I can’t make any calls

SIM card lock The phone is lock
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Review
#1718958 Review #1718958 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card

Straight Talk Wireless review: I would like to get my rewards after 3 yrs

Update by user Nov 26

Not resolved

Original review posted by user Nov 26

Tired of talk. You are insulting me. If you want to keep me as a customer I want to speak with someone in the corporate office
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Review
#1717099 Review #1717099 is a subjective opinion of poster.
Cons
  • Rude know it all reps
  • Everything is false adervtisment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Straight Talk Wireless review: To change my number

My number is being changed
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Review
#1716562 Review #1716562 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Straight Talk Wireless Questions

Straight Talk Wireless review in Pensacola, Florida: To add data to my existing plan

1.0
Details
I would like to only add 5 dollars in data to my existing plan
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Review
#1713528 Review #1713528 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Internet Service