Unclaimed
Straight Talk Wireless
2.1M
CLAIMED LOSSES
2.6K
TOTAL REVIEWS
460K
PAGE VIEWS
20
ISSUES RESOLVED
Straight Talk Wireless Net Promoter Score (NPS)
-29
low
NPS
-100
100
- 25% Promoters
- 21% Passives
- 54% Detractors
Straight Talk Wireless's estimated NPS of -29 considered to be low. 25% of users would likely recommend Straight Talk Wireless to a friend or colleague.
Customer Satisfaction
Straight Talk Wireless Reviews
Straight Talk is HORRIBLE!!!!!! Corporate contact info
Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not. So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that. So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for! Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day. So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!! He could not give me a tracking number .. b/c there was none! BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT. She is in the Corporate Office in Miami, Florida. I also asked that I get a month FREE for all the aggravation and she agreed to do that. This is her contact info Main phone 800 876 **** x 6175 or 305-715-**** x 6175 fax 305-715-**** Her name is Karen Calderon email is kcalderon@***.com She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk. I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them. I hope this helps someone.
237 comments
ID
Location
Philadelphia, Pennsylvania
New Reviewer
To get my phone seevice working
I bought the bring your own phone SIM activation kit & have been trying for days & days trying to get my phone working & haven't been able to get it done as of yet. I get people that DO NOT speak english very well, go through step after step, after step to get nowhere fast, to start doing it all over again...I just want the service on my phone on without any more issues! To actually speak to someone who knows what they are doing & to do it already!!! WTF!!! User's recommendation: DO NOT PICK THIS SERVICE/PLAN OR ANYTHING THAT HAS TO DO WITH STRAIGHT TALK cuz it's nothing but BULLSHIT!!!!
2 comments
ID
Cons
- Hours of my time being wasted still no service
- No resolve in sight more time wasted over days & days
Loss
$100
Preferred solution
The situation resolved my phone working and a bunch of free service cuz of their bad customer service and so on from this company
New Reviewer
Customer service reps hang up on you!
After purchase of new phone and not being able to talk to family after adding Long distance International card. I tried several unsuccessful attempts to resolve issue with customer service. They waste your time and hang up on you. I am disgusted of the poor customer service. This company wont be in business for long if this continues.
User's recommendation: Dont purchase STRAIT TALK cells...GARBAGE....
1 comment
ID
Cons
- Customer service is unreliable
Loss
$100
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMoney took
They didnt even give me my money back I have to wait a whole month which is crazy I need my money for my bill
1 comment
ID
Loss
$49
Preferred solution
Full refund
Tring to reach back to Maria.
Maria reached back wants more info.716499****.I can give ya more info then.I want my addressdeleted from her account she is on ss now she can afford to purchase a card like everyone else now.
1 comment
ID
Location
Jamestown, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy phone doesn't work!
DonIm so sick of trying to contact straite talk home phone (landline)service. I only get recordings! Trying to get ahold of some one real to talk to is impossible! They take money out of my account every month but my phone service hasnt been working for four months!
User's recommendation: Don’t get straight talk home phone service! The service sucks!
1 comment
ID
Pros
- Cheap
Cons
- Suck
Loss
$60
Preferred solution
A real person to resolve my broken phone line issue and a refund for the months it hasn’t been working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWant my address taken off someones $5 ph plan.They are evicted.
Was boarding a war vets widow n she used my address to obtain a $5.00 a month ph Plan .I want my address off that ph plan .Her ph plan is on 716 720****.Under Barbara (Bobbi )Patterson She used my 8 Curtis st Apt 1 .Jamestown NY 14701. ANY QUESTIONS CALL ME 716-499-****
2 comments
ID
Preferred solution
Me address off her ph plan.immediatly she's been evicted.Im not helping her anymore.Shes out .She's a living narcissist.
New Reviewer
Reacta phone
My billfold got stolen an my bank cards are gone but need phone to call bank.need activate with numbers of last used card. Dont have it memorized
1 comment
ID
Location
Wichita, Kansas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo incoming or outgoing calls for last 3 days and my service is not due until June 9.2023. Customer service will not help!!!!.
Not receiving or calling out for the past 3 days. Worst customer service I have ever experienced. They claim they fixed my problem for 3 days and have not done anything to help. Only took my money!! User's recommendation: I would advise everyone to stay as far from Straighttalk as possible. It's OK until you have an issue. Then you have to switch service and lose the balance of your money left on your card.
3 comments
ID
Location
Corona, California
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New Reviewer
My phone won't let me make callsit says
It says not connected to cellular service I paid my bill and I have a bad heart and I have to have a service I can depend on
User's recommendation: 1.
1 comment
ID
Loss
$35
Preferred solution
Connected
New Reviewer
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I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.
I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.
Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.
Hi Johnhenry Osj. This is Maria from Straight Talk Wireless.
We sincerely apologize for the inconvenience you have experienced with our service.
If your issue is still unresolved, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Straight talk is in fact, a very horrible company. People need to stay clear of them. Mark A.
Hi PissedConsumer2088201. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience we have caused you. As your service provider, this is definitely not how we want you to feel. Give us another chance to make things right for you. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611. Thank you.
Same has happened
I just went through 8 out of the country customer no service reps no resolve. I got a number with some guys name that they were unable to change.
Never left Walmart returned the phone would not give me the money back for the service card attached to the phone. Not too much money it’s the principle. Nor Walmart wouldn’t even help. EF STRAIGHT TALK.
EF WALMART. NEVER GOING BACK
I would never bend over backwards to help you out either. Maybe you should just use a different phone service.