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Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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223 comments
GloriousRedAdmiral145
#1708573

Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.

I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.

I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.

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Review
#204724 Review #204724 is a subjective opinion of poster.
2.4
Details
on the 11th. of this month. I. tried to charge my credit card. $55 for the $55 plan. but they said the card was declined.my points were redeemed on my rewards points. so I figured that it went through. well it didn't so. my phone got deactivated and. for 2 days I...
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Review
#1707127 Review #1707127 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service

Straight Talk Wireless - I thought i had unlimeted plan now i had to add 10 dollars to acc

1.8
Details
Nothing i cant get anything done
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Review
#1707105 Review #1707105 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Fact i was able to purchase 10 gigs of data for 55 dollars
Cons
  • No direct answer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Tags
  • Service And Attitude

Straight Talk Wireless - Stick with a major carrier

4.0
Details
I've had straight talk for several years and it used to be great. I use a aT&T SIM because when I had Verizon the service sucked. But in the past year I have been struggling to get 1-2 bars of LTE. Only time I can use the internet is with WiFi. Seriously considering going back to Verizon
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Review
#1703941 Review #1703941 is a subjective opinion of poster.
Pros
  • Cheaper
Cons
  • Bad service and bad customer service
Reason of review
Bad quality
1.0
Details
I was talked like i was nothing and when i asked her to stop with the B.S. she reved it up by telling me to get out of face while she connect my service. When i complain to walmart i told they could not do anything because she did'nt work for them,so she was left there...
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1 comment
MariaST
#1773932

Hi ImaginativeGazelle750. This is Maria from Straight Talk Wireless.

We read your post and we sincerely apologize for the inconvenient experience that you had with one of our branded store representatives. Your concern has been noted and escalated to provide better service in the future. Rest assured that the incident will be dealt with accordingly. Should you have other concerns, feel free to chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.

Review
#1700850 Review #1700850 is a subjective opinion of poster.
Pros
  • Nonthing
Cons
  • Unreliable customer care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Nasty Attitude Of Manager
1.0
Details
I have been with yall since the beginning & got many people on straight talk. Now im standing outside to write this. Straight talk what the *** happened? I have around 20 days left & I will be leaving straight talk for good. People get tired of the same ole *** over &...
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1 comment
MariaST
#1773930

Hi GainfulStaffordshireBullTerrier. This is Maria from Straight Talk Wireless.

We sincerely apologize for the hassle that you've been through with our service. It is never our intention to let you feel such frustration. We value you as one of our long-term subscribers. We'd like to speak with you to fully investigate your concern and straighten things out.

Rest assured that we'll do our best to reconnect your phone to our network and reinstate your good service reception. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1700285 Review #1700285 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
I have been a straight talk user for years. Last month I got a text saying I needed a new phone b/c the network will no longer support my phone. That was fine since my phone was 6 years old. I purchased a new phone from straight talk after speaking with someone over...
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Review
#1698293 Review #1698293 is a subjective opinion of poster.
Cons
  • Awful customer service
  • Given the runaround
  • Network connectivity issues
Reason of review
Poor customer service
Preferred solution
exchange phone for one that actually works, reimbursement for service plan I couldn't use
1.0
Details

Update by user Nov 04

After another hour with tech support, I was finally transferred to a manager who is sending another SIM card

Original review posted by user Nov 03

I have been a straight talk user for years. Last month I go a text saying I needed a new phone b/c the network will no longer support my phone. That was fine...
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Review
#1698286 Review #1698286 is a subjective opinion of poster.
Cons
  • Awful customer service
  • Did not get coverage in the area they said
  • Network connectivity issues
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
When I switched to straight talk it was great for the first year , I could call out from any where and look up anything on google with no problems but now I have to drive 3 miles to make a phone call and had to get an internet provider at my house so I can use my phone...
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1 comment
MariaST
#1773880

Hi ForgetfulBlackbird787. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We'd like to speak with you to fully investigate the network status we have in your area. Rest assured that we will do our best to reconnect your phone to our network and reinstate the good service reception you had. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1697060 Review #1697060 is a subjective opinion of poster.
Pros
  • Unlimited data
  • Monthly cost was good
Cons
  • Poor service quality
Reason of review
Bad cell service
4.8
Details
I put a credit card up for a payment to come
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2 comments
MariaST
#1773874

Hi IncompatiblePheasant636. This is Maria from Straight Talk Wireless.

We read your post and we would like to take the opportunity to thank you for using our service and for enrolling to the Auto-Refill program. It is such a pleasure to service your cellular needs. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1696706 Review #1696706 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Unlimited plan has served me well
Reason of review
Good customer service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless in Heidelberg, Mississippi - Because I can’t make any calls

1.6
Details
When I’m out like shopping with friends or something I can’t even make calls I literally have to be around WiFi even though I have minutes it just want let me do no calling even when I’m at home it can be raining and my WiFi would be messing up but I can try and call still and it will not do it at all.
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1 comment
MariaST
#1769355

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience you have experienced with your phone service. Let us further check your account so we can help you fix this issue. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1691041 Review #1691041 is a subjective opinion of poster.