Straight Talk Wireless
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Straight Talk Wireless Overview
Straight Talk Wireless has 2.0 star rating based on 1203 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Straight Talk Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Good until you need help, Service until i needed help.
Cons: Customer service, Customer service staff, Misleading terms of service.
Straight Talk Wireless has 2.0 star rating based on 1203 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Straight Talk Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Good until you need help, Service until i needed help.
Cons: Customer service, Customer service staff, Misleading terms of service.100% of users think that Straight Talk Wireless should improve its Customer Service.
50% of users say that they won't use Straight Talk Wireless in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't do it", "Please stay away!", "NEVER GO WITH THIS COMPANY.", "Stay the *** away from this company!", "Not at all".
Most users ask Straight Talk Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Straight Talk Wireless Reviews
"Missing credit"
I informed straight talk that I was a member of pissed customer.com and that the previous representative did not want to give me my rightful credit to my...
"Warrentry phone not recieved. Sentback 02/2023"
Waiting to receive Samsung a53 that was under warrentty. They have had it since 2/27/23. 53 calls to cs 6 calls to corporate still no phone.
Smyrna, Georgia
Warrentry phone not recieved. Sentback 02/2023
Philadelphia, Pennsylvania
Straight Talk is HORRIBLE!!!!!! Corporate contact info
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Blacklist Unauthorized
Preferred solution: My imemi number remove from blacklist
User's recommendation: Please be careful the customer service rep lie
Hi Gerard. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Spring, Texas
Mad as ***
User's recommendation: Wait till they can tell the truth and fix the problem
Hi. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with the customer service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.
They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime
- There are no pros
- After they got breached they told me i would have lifetime talk texting data lifetime
Preferred solution: Full refund
User's recommendation: This is the first problem I've had with straight talk but it's a big one I have straight talk not TracFone and I would never purchase TracFone I want my straight talk back for life that's what I was promised when they got hacked now I've said I don't have straight talk and can't get through to them don't use their company.
Hi Patricia. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.
Straight talk I haven’t had any service work a call or anyone to call Ian on my number
Preferred solution: Just try not to let it happen no more if they can help it. And then meet maybe Monday back
Hi jessica j. This is Maria from Straight Talk Wireless.
Our sincere apologies for any inconvenience you've experienced. We are continuously making improvements to better assist our customers. Let us check what is going on in your account. Kindly chat with us at https://***/support/contact, so we can provide a thorough explanation and concrete resolution for this issue.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service
They want help me
Preferred solution: Activation
Hi Choise B. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with the customer service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Morristown, Tennessee
They don't do what the customer is told they do. They lie to us
User's recommendation: Always tell the truth
Hi Grissel. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the inconvenience we have caused you with these issues. Please know that this is not the kind of service we want our customers to experience. Allow us to have the opportunity to straighten things out for you. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the word HELP to 611611 to use our self-service menu.
Moreover, we'd like to inform you that we are now part of the Verizon family. Thank you.
I paid the bill and I have never been without a phone. With no service. This morning I woke up to my phone
- Very good service
- Chart provides fast service
User's recommendation: Very good
Hi Lynda. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You requested it from my recollection
Preferred solution: I wish to submit my review.
Hi Margo. This is Maria from Straight Talk Wireless.
We read your post and we'd like to thank you for your heartfelt review and feedback. We appreciated it. For future assistance, aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.
Leaving customer
- All cons no pros
- Every simple thing
Preferred solution: My second pins to our service plan for our second device plus our acp discount given and the 2 line $90 plan set up for autorefill to make life simple and easy.
User's recommendation: Never use straight talk, it’s a headache
Hi Heather T. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for our failure to send you a text that your plan is already expiring. Please know that this is not the kind of service we want our customers to experience. Allow us to fully evaluate your issues so we can provide a concrete resolution. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the word HELP to 611611.
Thank you. We look forward to keep doing business with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service is terrible
- Great coverage
- Will pick up the phone
- Are not allowed to switch you to a manager
- Only certain employees can deal with extreme cases
- Customer service is terrible
User's recommendation: Their service is good when it works
I've been with straight talk for over 10 years. After the Verizon update, no NEW employee can cut my service back on.
It usually takes about 10 days before I can get someone. If you want to investigate further, I can record the next call and you can see what I'm talking about
Hampton, Arkansas
Terrible experience with Straight Talk
User's recommendation: find somewhere else to get cell service
Hi. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with the customer service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Couldn’t get decent service
User's recommendation: Will not recommend
Hi, Sheryle D Swc. This is Maria from Straight Talk Wireless.
Our sincere apologies for any inconvenience you've experienced. We are sad to hear that you left us, but please know that if you ever consider coming back, we would always welcome the opportunity to help. Please know that we are continuously working on improving our procedures, products, and overall services to better serve our customers. Should you need assistance in the future, please do not hesitate to contact us via this chat link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We're always here to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad customer service and steals money
- They worse
Preferred solution: Full refund
User's recommendation: Go to another company NEVER WILL DESL WORH THEM AGAIN
Hi Jessica H Xon. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the charges that were made from your account. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Data mysteriously throttled every month for 3 to 5 days.
- Customer service and tech support are worthless
Preferred solution: Problem fixed and a full month free to cover the entire month worth of throttling I've experienced.
User's recommendation: Pay a little more and go with Verizon.
Hi Andrew D Moc. This is Maria from Straight Talk Wireless.
Our sincere apologies for any inconvenience you've experienced. We are continuously making improvements to better assist our customers. The $45 plan has unlimited data. However, Our high speed data is up to 60 GB.
Once high speed data is used up, speed will be throttled to 2G for the remainder of the month. Kindly chat with us at https://***/support/contact, so we can provide a thorough explanation and concrete resolution for this issue. You may also contact our Customer Care Center at 1-87*-***-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.
I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.
Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.
Hi Johnhenry Osj. This is Maria from Straight Talk Wireless.
We sincerely apologize for the inconvenience you have experienced with our service.
If your issue is still unresolved, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Straight talk is in fact, a very horrible company. People need to stay clear of them. Mark A.
Hi PissedConsumer2088201. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience we have caused you. As your service provider, this is definitely not how we want you to feel. Give us another chance to make things right for you. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611. Thank you.
Same has happened
I just went through 8 out of the country customer no service reps no resolve. I got a number with some guys name that they were unable to change.
Never left Walmart returned the phone would not give me the money back for the service card attached to the phone. Not too much money it’s the principle. Nor Walmart wouldn’t even help. EF STRAIGHT TALK.
EF WALMART. NEVER GOING BACK
I would never bend over backwards to help you out either. Maybe you should just use a different phone service.