Straight Talk Wireless Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
COMPANY RESPONSES
1.8K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$775
AVG LOSS
360K
PAGE VIEWS
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Cons
- Horrible customer service
- Customer service staff
- Misleading terms of service
Pros
- Price
- Unlimited plan has served me well
- Cell phone
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0 comments
Straight Talk Wireless - Was alright at one time.
The same day that my monthly service was to end I called to put another month of service on my phone. Got a message my phone could not be authenticated. Come to find out my number was reaasigned to someone else that same day!! And now i cant even get my number back or a new number. I will be contacting the FCC
Author
PhonyCaiman
Reason of review
Access/ activation issues
Preferred solution
I want my number back!!
0 comments
Straight Talk Wireless - Customer service
An agent tried to tell me i needed to give her a physical address to get my phone to be able to call from there so i had to switch carriers and no need for an address anymore
Author
PissedConsumer1592900
Reason of review
Poor customer service
0 comments
Straight Talk Wireless - Worst service
I live in upstate New York on a hill near numerous towers but yet straight talk works very poorly most times at 2G but other times signal disappears completely without even phone service.All the Data in the world is useless if you have no signal.Straight Talk needs to up their game and stop making untrue claims that their service is the same as other carriers.
Author
CraftySeaDragon222
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
0 comments
Straight Talk Wireless - Terrible Company
My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line. Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then go ahead start monthly service for them. When my husband tried to connect the phones, he was told that the phones were “too old.” Walmart STILL SELLS iPhone 5’s! They just lost four customers.
Author
PainstakingDormouse141
Product
Cons
- Will not honor promotion
Reason of review
Poor customer service
Preferred solution
Nothing. Changing companies.
Tags
2 comments
Straight talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with...
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Author
ShortChihuahua389
Cons
- Worst customer service ever
Reason of review
Theft by Straight Talk
Loss
$60
Preferred solution
Full refund
1 comment
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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Straight Talk Wireless Verified Representative
#1713921
Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we ho...
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Author
CurlyAyeAye711
Pros
- Good until you need help
Cons
- Service
- Support services
- Keep hanging up on me
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
2 comments
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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Straight Talk Wireless Verified Representative
#1712124
Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless. I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a con...
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Author
ThirstySeaUrchin601
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
2 comments
I went on StraightTalk 4/29/2019, attempted to purchase a phone card for my home-based system. The computer froze, did not give me a receipt, and I was doubled charge. I called my bank on May 1, 2019, called StraightTalk and went through several transfers. The last...
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Straight Talk Wireless Verified Representative
#1708426
Hi IllustriousDuck902. We sincerely apologize for the inconvenient experience that you had with our dealership. We understand your frustration. This is definitely not the expe...
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Author
IllustriousDuck902
Cons
- Unwilling to help
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund
Tags
2 comments
I will never use Straight Talk again. I am taking a class and I wanted to use the hotspot to upload my homework to my teacher and get off the mobile hotspot. I am not using it to download large files or stream videos or movies. When I tried to connect via hotspot it...
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Straight Talk Wireless Verified Representative
#1702457
Hi queenofmean. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused. It is stated under the terms and conditions I. Straight Talk Wireless Serv...
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Author
queenofmean
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund
2 comments
On 5/22 I exceeded the 25gb data cap and was throttled. I purchased a new $55 unlimited card and activated it and chose the option to forfeit the final two days of my old plan. I am 11 days later, several hours on the phone and chat with foreign customer service with...
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Straight Talk Wireless Verified Representative
#1697357
Hi dgroves. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the ac...
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Author
dgroves
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Hi ShortChihuahua389. This is Maria from Straight Talk Wireless. We apologize for the inconvenience you have encountered with our service specially with Wi-Fi calling. We valu...