Straight Talk Wireless
2.1M
CLAIMED LOSSES
2.7K
TOTAL REVIEWS
470K
PAGE VIEWS
20
ISSUES RESOLVED
Straight Talk Wireless Net Promoter Score (NPS)
-43
low
NPS
-100
100
- 20% Promoters
- 18% Passives
- 63% Detractors
Straight Talk Wireless's estimated NPS of -43 considered to be low. 20% of users would likely recommend Straight Talk Wireless to a friend or colleague.
Customer Satisfaction
Straight Talk Wireless Reviews
Anonymous
Hampton, Arkansas
Terrible experience with Straight Talk
tried to switch and bring my number, did everything i needed to do, but they couldn't VALIDATE my account. so now i've been without a phone for a week after trying EVERYDAY to solve this problem. keep doing the same things over and over to get told "we'll call you back in 15 minutes, and never do. on top of that, tried to switch back to my old carrier, but straight talk won't release my number back. terrible!
User's recommendation: find somewhere else to get cell service
1 comment
Anonymous
Philadelphia, Pennsylvania
Straight Talk is HORRIBLE!!!!!! Corporate contact info
Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not. So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that. So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for! Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day. So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!! He could not give me a tracking number .. b/c there was none! BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT. She is in the Corporate Office in Miami, Florida. I also asked that I get a month FREE for all the aggravation and she agreed to do that. This is her contact info Main phone 800 876 **** x 6175 or 305-715-**** x 6175 fax 305-715-**** Her name is Karen Calderon email is kcalderon@***.com She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk. I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them. I hope this helps someone.
237 comments
Anonymous
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Verified Buyer |
Spring, Texas
Mad as ***
Tired of the lies not telling me you sold out to Verizon, their attitudes not doing anything to help me don't keep their word as what they say they will do And doing it. I miss the real straight talk the nice people and if you need a manager you had one vs now I can't let you talk to one we don't have one and more.
User's recommendation: Wait till they can tell the truth and fix the problem
1 comment
Patricia V Cgj
They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime
I was just checking on my straight talk account because I'm supposed to have lifetime straight talk and when I went to put 611611 in it hooked me up to TracFone I do not have TracFone I have straight talk for life because of the breach in straight talk by hacking . Now I can't even get through to straight talk it cuts me off and I even tried once and it sent me to TracFone I will not use TracFone and I am pissed and I want my money back for this straight talk no joke I'm pissed!!!
Loss:
$260
Pros:
- There are no pros
Cons:
- After they got breached they told me i would have lifetime talk texting data lifetime
Preferred solution: Full refund
User's recommendation: This is the first problem I've had with straight talk but it's a big one I have straight talk not TracFone and I would never purchase TracFone I want my straight talk back for life that's what I was promised when they got hacked now I've said I don't have straight talk and can't get through to them don't use their company.
1 comment
jessica j Zlx
Hi. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with the customer service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.