Straight Talk Wireless Reviews
Straight Talk Wireless Reviews
I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.
I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.
Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.
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Verified Reviewer New ReviewerWaiting on new Sim card
- Affordable
- Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Michael E Nua. This is Maria from Straight Talk Wireless.
We're sorry to know that you are having some issues with your reward points. We understand your frustrations, and we are determined to help you get your problem resolved. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.
Hi. This is Maria from Straight Talk Wireless.
We're sorry to know that you've encountered some issues porting out your phone number. Allow us to check your account to verify some information. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you!
Hi. This is Maria from Straight Talk Wireless.
We are very sorry for the trouble you have encountered with our service. We understand your frustration. Give us the opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible. Please chat with us using this link http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Cynthia R Mnx. This is Maria from Straight Talk Wireless.
We apologize for the trouble you have encountered with your bill. We value your business with us. It's important that you have a satisfying experience with the services you are being provided. We're more than happy to investigate this matter with you.
Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.
- Coverage area
- I thought rates
- Fact i had to lose money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNothing at all was offered by Straight Talk other than to continue adding data or to move to the unlimited data plan that would constitute a new plan as they do not allow a current plan to be upgraded!
Hi, Kenneth S Gda. This is Maria from Straight Talk Wireless.
We understand your frustration, and we apologize for all the trouble you have gone through with our service. Please know that this is not the kind of service we want our customers to experience. We value your business, and would like to address your concerns as quickly as possible. It’s important to us that our customers are more than satisfied, and we would like another opportunity to resolve this issue immediately.
Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We will be glad to hear from you. Thank you!
- Claimed services at inception
- Exaugurated data usage claims
- Throttled down data speeds closer to nothing than 2g
- Refusal in upgrade of services
I still have the phone oawaiting for the to go dead so you can factory reset it….the representative said it had to be off I can’t turn it off cause it won’t take the last password password.
Hi Faheem Ocu. This is Maria from Straight Talk Wireless.
We're sorry for the trouble this has caused you. We understand your frustration and we will be more than glad to help you. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We will be glad to hear from you. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Sent me a 69.99 dollar phone after weeks of complaining for a resolution to my buying a 328.00 phone which lasted 24days...die not authorize that as a r
Last call to Straight Talk/ tracfone was told to call back in a couple of days to see if they had an A32 to send to m
- Coustmer service sucks
- Umprofessional liars
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Hi Billy D Nzp. This is Maria from Straight Talk Wireless.
We're sorry for the trouble. Your account number is the IMEI/MEID number of your phone or the last 15-digit of your BYOP SIM card number. Your account PIN is the 4-digit PIN that you set up on your account. We can provide this information to you.
Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you!
- No direct answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Denise M Lqr. This is Sara from Straight Talk Wireless.
We're sorry for the trouble you have encountered with our customer service and with your reward points.We understand how you feel. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Let us help you with your reward points. Please chat with us using this link http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for your understanding in this unfortunate matter.
Hi Urbano T. This is Sara from Straight Talk Wireless.
We understand your concern. In order to unlock your device, you may click this link https://www.tfwunlockpolicy.com/wps/portal/home/. Enter your phone number or serial number and click "Verify Eligibility". You also have the option to unlock your phone for a fee if you have not met the 12 months of service requirement.
The fee will be $150 minus $12 for every paid active month per device (cards on reserve are not calculated as paid active). For iPhones, the fee is $300 minus $25 for every paid active month per device (cards on reserve are not calculated as paid active). For us to further discuss this with you, please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We will be glad to hear from you. Thank you!
Deception
User's recommendation: Stay away....RUN !
Won’t let me Change my number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAdd time to my hotspot
Hi. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience this may have caused you. We understand that your previous experience was unpleasant. Give us another chance to make things right for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it to a new window to chat with us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you.Thank you.
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Your comment is successfully posted.
Hi. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience that you may have experienced with our data service. Give us a chance to fully evaluate your situation and help you out. We are determined to make things right. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.
We look forward to work with you. Thank you.