Straight Talk Wireless Reviews and Complaints
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- Horrible customer service
- Customer service staff
- Misleading terms of service
- Price
- Unlimited plan has served me well
- Cell phone
- Latest review first
- Most helpful reviews first
Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.
I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.
I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.
Straight Talk Wireless - I thought i had unlimeted plan now i had to add 10 dollars to acc
- Fact i was able to purchase 10 gigs of data for 55 dollars
- No direct answer
Straight Talk Wireless - Stick with a major carrier
- Cheaper
- Bad service and bad customer service
Hi ImaginativeGazelle750. This is Maria from Straight Talk Wireless.
We read your post and we sincerely apologize for the inconvenient experience that you had with one of our branded store representatives. Your concern has been noted and escalated to provide better service in the future. Rest assured that the incident will be dealt with accordingly. Should you have other concerns, feel free to chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
- Nonthing
- Unreliable customer care
Hi GainfulStaffordshireBullTerrier. This is Maria from Straight Talk Wireless.
We sincerely apologize for the hassle that you've been through with our service. It is never our intention to let you feel such frustration. We value you as one of our long-term subscribers. We'd like to speak with you to fully investigate your concern and straighten things out.
Rest assured that we'll do our best to reconnect your phone to our network and reinstate your good service reception. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Awful customer service
- Given the runaround
- Network connectivity issues
Update by user Nov 04
After another hour with tech support, I was finally transferred to a manager who is sending another SIM card
Original review posted by user Nov 03
I have been a straight talk user for years. Last month I go a text saying I needed a new phone b/c the network will no longer support my phone. That was fine...- Awful customer service
- Did not get coverage in the area they said
- Network connectivity issues
Hi ForgetfulBlackbird787. This is Maria from Straight Talk Wireless.
We sincerely apologize for the inconvenient experience that you had with our service. We'd like to speak with you to fully investigate the network status we have in your area. Rest assured that we will do our best to reconnect your phone to our network and reinstate the good service reception you had. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Unlimited data
- Monthly cost was good
- Poor service quality
Hi IncompatiblePheasant636. This is Maria from Straight Talk Wireless.
We read your post and we would like to take the opportunity to thank you for using our service and for enrolling to the Auto-Refill program. It is such a pleasure to service your cellular needs. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Unlimited plan has served me well
Straight Talk Wireless in Heidelberg, Mississippi - Because I can’t make any calls
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Hi. This is Maria from Straight Talk Wireless.
We're sorry for the inconvenience you have experienced with your phone service. Let us further check your account so we can help you fix this issue. Please chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.