Most helpful review

Straight Talk is HORRIBLE!!!!!! Corporate contact info

Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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234 comments
#2096718

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

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ID
#204724 Review #204724 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Question why all of a sudden a number that I call is now long distance

called spoke to a computer for about ten minutes,when i was supposed to be transfered to a human i was cut off,looking for new server.
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ID
#4003785 Review #4003785 is a subjective opinion of poster.
Location
Bay Saint Louis, Mississippi

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Verified Reviewer
New Reviewer

Long time user no voicemail

After having service w straight talk for yrs all the sudden lost my voicemail. Called apple first..they concluded it was straight talk. After calling over four days and numerous times thier computer always said wait for callback.. never happened. Today got thru 4 times...
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ID
#3987714 Review #3987714 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Always dependable
Cons
  • Not so sure now
Preferred solution
My service fixed and apology!! Maybe free 30 days for all my time lost. I’ve been a customer for yrs!!!!

Payment function on website alerted me it was unable to process payment but it still took funds from my account three times

Payment function on site alerted me it could not accept payment but it charged my account three times. And I had to end up buying a Walmart plan

User's recommendation: Be careful.

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1 comment
#2252731

Hi. This is Maria from Straight Talk Wireless.

Our sincere apologies for the inconvenience you have encountered with our website. This is not how we want you to feel and experience. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of customer service is our priority.

To further assist you with your issue, please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3977873 Review #3977873 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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Verified Reviewer
New Reviewer

Customer service is the worst!

My niece has been on the phone with customer service for over 2 hrs to get a SIM card activated and can't seem to get done. I don't understand. What is there problem? Why is it so hard to get a SIM card activated? I just don't understand! I'm sorry! We are so...
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1 comment
#2252727

Hi Marie B lfr. This is Maria from Straight Talk Wireless.

Our sincere apologies for the inconvenience you have encountered with our customer service. Please know that it is never our goal to let you experience such troubles. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3977618 Review #3977618 is a subjective opinion of poster.
Loss
$40
Preferred solution
SIM card activated simply

To get a new phone

Straight Talk Wireless - To get a new phone
Straight Talk Wireless - To get a new phone
Straight Talk Wireless - To get a new phone
Cellphone is broken and tune off then tune on and stay like that all the time. please send me a new one please. please call me at 970-762-**** please call my sister cellphone so we can talk. User's recommendation: i need new cellphone.
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1 comment
#2251289

Hi this is Maria from Straight Talk Wireless. Our sincere apologies for the inconvenience you have encountered with our Customer Service.

Please know that it is never our goal to let you experience such troubles. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution.

Please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3974319 Review #3974319 is a subjective opinion of poster.
Location
Cupertino, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

HORRIBLE CUSTOMER SERVICE

I paid my bill and the next day my phone died and when I put it on the charger I noticed it getting really hot, the phone and the original charging cord that came with my phone. I had only had it a few months. It never turned on again. I figured since it was a device...
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1 comment
#2250039

Hi this is Maria from Straight Talk Wireless. Our sincere apologies for the inconvenience you have encountered with our Customer Service.

Please know that it is never our goal to let you experience such troubles. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution.

Please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3956514 Review #3956514 is a subjective opinion of poster.
Location
Bellevue, Washington
Loss
$50
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Top up

I still couldn't get my brother the 10.00 top up so I pretty much think you guys stink. I'm not sure what else to say except stay away from any product that comes out of a Walmart store if you have any good sense. User's recommendation: Go to Metro or T Mobile. Run...
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2 comments
#2248004

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

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ID
#3944551 Review #3944551 is a subjective opinion of poster.
Pros
  • Stink
Cons
  • Stink
Loss
$10
Preferred solution
10.00 top up for my brothers phone.

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Verified Reviewer
New Reviewer

Can not get hold of customer service

Tried to get customer service and was on hold for 45 minutes with no answer automatic answer was no help at all
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2 comments
#2247707

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

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ID
#3938139 Review #3938139 is a subjective opinion of poster.
Location
Heflin, Alabama
Pros
  • Get reception out here in the country
Cons
  • Customer service
Preferred solution
Better customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Change phone

Straight Talk Wireless - Change phone
My account was overdrawn because I had two charges for my straight talk auto pay on the first of the month instead of the 4th. I do have a new phone I'm trying to set up as soon as I canceled boost which is a piece of crap I'd be calling back to set up my new phone under straight talk

User's recommendation: I would recommend your company.

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1 comment
#2246444

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#3932129 Review #3932129 is a subjective opinion of poster.
Location
Bullhead City, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Change phone

Update by user Sep 07, 2022

I can't use the new phone.I have to use the Motorola gWhich has a cracked screen and will need to be replaced

Original review updated by user Sep 07, 2022
The phone that I bought to put straight talk on is not compatible. My phone that was with boost Mobile I'm canceling because their coverage sucks and I still...
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1 comment
#2246443

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#3932055 Review #3932055 is a subjective opinion of poster.
Location
Bullhead City, Arizona
Pros
  • Great coverage

No data connection, can't receive or send photos via text, calls to other state not going through

I had been with straight talk for years. Now i spent countless hours on the phone talking to people that speak English very well, or understand what you are talking or asking about. Got transfered 3 times on a few calls, got dropped calls. Had to keep calling back,and...
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4 comments
#2244157

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

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ID
#3914706 Review #3914706 is a subjective opinion of poster.
Location
Kalamazoo, Michigan

Phone still not working after 2 days and talking to 10 people

My phone as Activated has been2 weeks nos the sims that is. My phone is a iphone xr it says the sim is not supported to the carrierr of the iphone which is a atat phone i brought it from a atat store i have never had this much problem with the people or the iphone into recuit i have had the phone for a year or so so when i put the version sim it it like they told me it says the sim card isnt supported
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1 comment
#2241173

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#3895267 Review #3895267 is a subjective opinion of poster.
Location
New York, New York

My hotspot doesn't work and I paid for it

I pay every month for Hotspot for the last 3 months it has worked totally of about 3 hours well when I call customer service they are no help so I am looking for a prepaid phone that handles hotspot without any problems unless y'all can put hotspot back on my phone like it's supposed to be or I will move to a different company been with y'all for a long time but I'm about fed up with it have a good day Straight Talk is fine except customer service and hotspot sucks

User's recommendation: Not much at the moment.

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1 comment
#2238198

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#3874877 Review #3874877 is a subjective opinion of poster.
Location
Heflin, Alabama
New Reviewer

Deactivate lost phone

I need to get someone on the line to deactivate my lost phone! No answer when I called. Got a message that my call didn't go through. I need help!

User's recommendation: Keep trying to get through.

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1 comment
#2237760

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3860018 Review #3860018 is a subjective opinion of poster.
Location
North Myrtle Beach, South Carolina
Loss
$200
Preferred solution
My lost phone deactivated.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Asked for help to activate my new phone

I tried to activate my new phone I just bought, and they couldn't find me a phone number, and they already redeemed my service plan, so they try to transfer me to a higher up person and while that's happening My phone would hang up, im just tired of going through the same process over and over. I called six different times and got no where.
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1 comment
#2235155

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#3852750 Review #3852750 is a subjective opinion of poster.
Location
Cleveland, Ohio
Pros
  • Lower pricer
Cons
  • Misleading information
  • Bad service
Loss
$35
Preferred solution
Let the company propose a solution

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