Straight Talk Wireless Reviews and Complaints
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5
Issues
resolved
1,667
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reviews
$190K
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losses
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What was your experience with Straight Talk Wireless?
Customers don't like
- Horrible customer service
- Customer service staff
- Misleading terms of service
Customers like
- Price
- Unlimited plan has served me well
- Service plan
Straight Talk Wireless - 55 dollar unlimited is limited
Ive contacted straight talk to no avail. Im slowed down at 10 G Not 60 as unlimited which is not unlimited says. I had trouble just loading this site. They always say sorry call this number but then you get somebody in Asia who does nothing. Dont believe that you get unlimited on 55 dollar Walmart card because you get slowed down really quick. Customer service is *** poor.
Straight Talk Wireless - Horrible customer service
Finally got a new phone because the one i bought from them was broke. Being i didnt have a phone to call them they wouldnt give me my 7 days back after being on hold for 30 minutes. Not how you keep customers.
Straight Talk Wireless - Unlimited International
I paid $60 for a 30 day plan. I went out the country thinking i would be able to stay in touch with family only to find out that i had to be on US soil to make calls. Now i am not able to refund the card. Signed Shopping for new service.
Straight Talk Wireless - Straight talk is terrible
i used to love straight talk but now i hate them the service is aweful i never have 3g and sometimes my service dissappear all together this is unacceptable. if i didnt have wi fi i couldnt even write this review as my service has shut down completely. this is not a signal issue i am at my house and it has worked here for three years. i just bought minutes last week so my service is active
Straight Talk Wireless - Never received my refund
I ordered a phone on the straight talk website in December 2017. I never received the phone. It was sent back before it got to my house. I paid by credit card. I have called over and over. Getting runaround. Still no refund.
My company is closing its doors and my phone will be turned off as of the 20th or April 2018 I placed an order on the 16th they took the money from the card. I go back and check to see when it was coming. I see in the upper corner it says cancelled. So I go online to...
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I called because my SIM card had not been working properly since I brought the phone. Well I brought an att SIM card and it started to work perfect after they said it wasn’t compatible. They tried to block the SIM card from working. Well by the next day it did. I got...
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MariaST
Hi! My name is Wendy and I'm working with Straight Talk Wireless. Please accept our deepest apologies for the inconvenience that you have encountered with one of our customer ...
i called the cell phone company called straight talk to get some information that i needed because i had plan to change cell phone use later on after my 30 days services was over with them. I explained to the non English speaking women my situation and to why i was...
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MariaST
Hi. This is Ramel from Straight Talk Wireless. We do apologize for the inconvenience that you have experienced with our customer service. We are determined to help you in reso...
I didn't like
- Very rude and non english speaking
My automatic payment was processed today. It went through properly. I checked my account. I can see that I have 1500 minutes and 30 days left. I updated the phone with the *22890 number to no avail. But my service was disabled for no apparent reason. Adding 65 "word"s...
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David
I followed the link Maria posted. I went to CHAT and was able to get my phone working again. Thanks Lesly and Maria.
MariaST
Hi. This is Maria from Straight Talk Wireless. We are sincerely sorry for the inconvenience this may have caused. We'd like to take a closer look into what's going on and ensu...
Similar to Straight Talk Wireless
Straight Talk Wireless - Send phone back they said they don't have it
Have talked to them over 30 times ,send Samsung galaxy 7 back they can't find it say I can't get a replacement phone until they received it, no tracking number no nothing don't have phone or money back, stupid services
Hi. This is Maria from Straight Talk Wireless. We sincerely apologize for the trouble that you have experienced with your order and our customer service. This is definitely no...