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I have had Straight Talk for several years and have had to deal with their poor customer service several times. My auto was setup with auto refill. I had auto refill hit my credit card on the 24th of Dec. I ported my number to new service on Dec 26th. I contacted them...
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MariaST
MariaST

Hi. This is Maria from Straight Talk Wireless. I see you need help. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are av...

2.4
I liked
  • Unlimited plan has served me well
I didn't like
  • Incompetant customer service
#1169442
Tucson AZ Paid for monthly service "No Service" appears on phone, not even allowing to check messages. Cannot receive calls. Will discontinue this service after cancelling credit card and charges, and will not recommend anyone use this service again online. End of...
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MariaST
MariaST

Hi. This is Maria from Straight Talk Wireless. Please accept our deepest apology for this experience. I see you need help with your phone. Please chat with us using this link ...

#1166684
My phone will not read my Sim card. I called 7days ago for a replacement Sim care. I still haven't received my Sim card and have went without my phone for a full week. I have the ticket number and tracking number and I have called everyday and they told me I should...
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MariaST
MariaST

Hi. This is Maria from Straight Talk Wireless. Please accept our deepest apology for this experience. I see you need help with your concern. Please chat with us using this lin...

#1164688

Straight Talk Wireless - It worked just long enough for me to input service pin.

Straight Talk Wireless
#1169079
1.6
Details
I purchased this ZTE and a $40 data plan a few weeks ago. So far I haven’t even been able to open an email with this hotspot. Signal strength is -105 dBm. I was excited about having data on the go. Oh well, I really like books anyway.
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Coverage Area
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - I tried to activate straight talk with no luck.

Straight Talk Wireless
#1159883
1.6
Details
The next day i wennt to walmart and called customer service again and gave them all the numbers they requested.i was put on hold for 10 to15 minutes an then theyhung up on me.ive since gone back to att to *** with straight talk.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Reliability
Style and Design
Value for money
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Straight Talk Wireless - Can’t activate new iPhone

Straight Talk Wireless
#1155461
We bought my daughter a new iPhone specifically from straight talk. They say they can’t activate it because there isn’t a Verizon tower near us but my husband who has Verizon service is sitting right beside me with full service. Their solution is to take the phone back and get another one. That’s a 60 mile round trip and they’re selling the phones on the Verizon network. It’s pointless.
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Straight Talk Wireless - The torementing evil night mare

Straight Talk Wireless
#1149585
5.0
Details
This happened to me and lasted 3 months.. long story short my marriage was almost ruined.. pretending to be someone is pure evil and I’m looking to sue straight talk.. my email address is dennyheather43@gmail.com
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December 24. Crossed the border to the US. Expected to have an active straight talk plan since I purchased a 60 day plan late october. Called straight talk. They claimed my plan expired and that it was only a 30 day plan. They sold me a new plan for 4 GB. For days...
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MariaST
MariaST

Hi. This is Maria from Straight Talk Wireless. Please accept our deepest apology for this experience. I see you need help with your phone. Please chat with us using this link ...

I liked
  • Internet while it lasted
I didn't like
  • Incompetant customer service
  • Entitlements lost when changing zip codes
  • Data entitlements are spontaneously erased
#1162421
This is the worse service ever!!! This company can never seem to do the simple things that they are asked to do. I brought a iPhone for my son for Christmas who lives in another states, yes my son is under another plan but straight talk is connected to his plan. The...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straightta...

1.0
I didn't like
  • Nothing about the company
  • Horrible customer service
#1160393
Despite being fined for this same issue, straight talk continues to shut off data or slow it down. File a complaint with FTC and Consumer Protection Agency. This is the only way to stop this practice.
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Anonymous
John Davison

I totally agree, you pile up the hours on Facebook over the holidays, few evenings of ***. Come Monday when you need it to play a training video. Dam thing loads slow, or kick...

2.5
#1160288
My husband had purchased a phone card and within a week the 10gb was used.. There is NO *** way he used it all the first month was good second month wasnt bad every month after that he has less and less days with his data at high speed he shuts data off and uses wifi...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Let us further check your account....

1.0
#1158890
The Tracfone/Straighttalk unlocking policy states.. ( Customers must request phone unlocking. Straight Talk will unlock phones of current and former Straight Talk customers without charge. Non-former customers may request unlocking, but Straight Talk may charge a...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Let us further check your account....

#1157994
I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue. Let us further check your ...

1.1
I liked
  • Phone and service plan
#1155732

Contact Straight Talk Wireless

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, FL 33178
Phone:
(877) 430-2355
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Prepaid on my account with Straight Talk on 12/18/17 and changed providers on 12/20/17 after finding another provider. They would not give a penny of a refund. Said b/c it was not a working phone. Well it is working on my end. Also, the people who man their phones are...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue. Let us further check your ...