Most helpful review

Straight Talk is HORRIBLE!!!!!! Corporate contact info

Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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234 comments
#2096718

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

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ID
#204724 Review #204724 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

WiFionlyt

I could not talk to a real human. The Gentleman we spoke with two weeks ago told us if we waited two weeks we would have a Tower working by then. We are very disappointed. We have not had Internet or WiFi since we moved here after our home burned in 2018. No one...
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2 comments
#2320336

Hi. This is Maria from Straight Talk Wireless.

We're sorry to know that your internet is not properly working and for being disappointed. We know how frustrating this has been on your end. Please be informed that we are determined to make things right for you. Kindly chat with us again at https://www.straighttalk.com/support/contact or call 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#4460535 Review #4460535 is a subjective opinion of poster.
Location
Stockton, California

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Verified Reviewer
New Reviewer

Issue never checked on , talked about , or resolved

Straight Talk Wireless - Issue never checked on , talked about , or resolved
Straight Talk Wireless - Issue never checked on , talked about , or resolved
Straight Talk Wireless - Issue never checked on , talked about , or resolved
I wrote a previous review about my service being disrupted four months in a row and I was told I had to go online and renew my service when it wasnt time every time I called support. To avoid confrontation I went ahead and did so feeling like there was a communication...
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3 comments
#2319460

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

We are saddened to read your issue has not been resolved. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://www.straighttalk.com/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

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ID
#4453029 Review #4453029 is a subjective opinion of poster.
Location
Cedartown, Georgia

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New Reviewer

They will not fix my data on my phone

Been four months with no data on my phone I've spent countless hours on the phone with technicians that say they will call back but never do...I would not recommend this carrier service to anyone Id use pigeons to send a message before I'd use themfind a different...
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3 comments
#2316628

Hi Jeffrey. This is Maria from Straight Talk Wireless.

We're sorry to know that your mobile data is not properly working for four months now. We know how frustrating this has been on your end. Please be informed that we are determined to make things right for you. Kindly chat with us again at https://www.straighttalk.com/support/contact or call 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#4435708 Review #4435708 is a subjective opinion of poster.
Cons
  • To many to mention
Loss
$150
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No data

You guys have the lousiest customer service I've been on your mobile network for 4 months and haven't had data I've called several times and talked to technicians and they can't seem to fix it they say they will call back and never do..they want let me talk to a supervisor...so tell me if u can or cannot fix the problem because I'm mad enough to go seek legal counsel for reimbursement plus mental anguish of sitting and wasting my time for hours on end ..someone needs to tell me something!!!

User's recommendation: Straight talk sucks.

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1 comment
#2316355

Hi, Jeffrey w Ors. This is Maria from Straight Talk Wireless.

We do not mean to make you feel this frustrated over our service. We really want to help you get your data issue fixed. Let us reset your phone's network settings and see if this will get your data connection back. Otherwise, we will try all other options we have for you to get the benefits that you paid for.

Kindly chat with us again at https://www.straighttalk.com/support/contact or call 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#4433681 Review #4433681 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To enroll in their phone service2

I have galaxy AG 13 5G that my sister paid for which is a Straight Talk phone bought at Walmart but I was told by an agent at Straight Talk Wireless that my phone is not compatible to be switched over to Straight Talk. Please explain to me why I can't switch from AT&T...
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1 comment
#2316112

Hi stephanie p Bqf. This is Maria from Straight Talk Wireless.

We truly apologize for any trouble this has given you. This is not what we want our customers to experience. Don't be concerned. We will make every effort to resolve this issue as quickly as possible.

We will go out of our way to exceed your expectations. Regarding your concern, the main reason why you can't use your AT&T phone switch over to Straight Talk is Verizon owned this company. It seems that our system will detect either your phone is compatible or not. Once it is not compatible, you have to purchase a different device.

Unlocked or branded will do. For further assistance, please chat with us via this link http://str8.ly/6184eXcjw, or call us at 1-877-430-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#4431167 Review #4431167 is a subjective opinion of poster.
Loss
$4800
Preferred solution
I need to know why I can't switch over to Straight Talk Services

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Verified Reviewer
New Reviewer

Straight talk support won’t do nothing

Straight Talk Wireless - Straight talk support won’t do nothing
Straight Talk Wireless - Straight talk support won’t do nothing
My service was disrupted October, November, December, and January. Each time I Asked how , but wasnt able to get the issue resolved so it wouldnt happen again the next month. Each month my service end date was the 28th and I had the last straw when I woke up on January...
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6 comments
#2315499

The link you sent just sends me to the same number I already talked too

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ID
#4423779 Review #4423779 is a subjective opinion of poster.
Cons
  • Turn phone off when not supposed to and not resolve it
Preferred solution
My number transferred

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Verified Reviewer
New Reviewer

Unsatisfied

I purchased your roughter box with warranty and 45$service card somewhere in distribution the serial numbers is wrong , different than Walmart registry and I can't get a refund I really need someone to get to the bottom of this , Walmart has treated me as a theif and I...
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2 comments
#2314536

Hi, Sheila B Jyh. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#4418738 Review #4418738 is a subjective opinion of poster.
Cons
  • Need to back their product and follow through on complaints
Loss
$180
Preferred solution
Full refund
New Reviewer

Phone