Straight Talk Wireless Reviews and Complaints
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5
ISSUES RESOLVED
1.5K
COMPANY RESPONSES
1.8K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$775
AVG LOSS
360K
PAGE VIEWS
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Cons
- Horrible customer service
- Customer service staff
- Misleading terms of service
Pros
- Price
- Unlimited plan has served me well
- Cell phone
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0 comments
Straight Talk Wireless - Terrible Company
My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line. Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then go ahead start monthly service for them. When my husband tried to connect the phones, he was told that the phones were “too old.” Walmart STILL SELLS iPhone 5’s! They just lost four customers.
Author
PainstakingDormouse141
Product
Cons
- Will not honor promotion
Reason of review
Poor customer service
Preferred solution
Nothing. Changing companies.
Tags
1 comment
Straight talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with...
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Author
ShortChihuahua389
Reason of review
Theft by Straight Talk
Loss
$60
Preferred solution
Full refund
1 comment
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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Straight Talk Wireless Verified Representative
#1713921
Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we ho...
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Author
CurlyAyeAye711
Pros
- Good until you need help
Cons
- Support services
- Service
- Keep hanging up on me
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
2 comments
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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Straight Talk Wireless Verified Representative
#1712124
Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless. I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a con...
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Author
ThirstySeaUrchin601
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
2 comments
I went on StraightTalk 4/29/2019, attempted to purchase a phone card for my home-based system. The computer froze, did not give me a receipt, and I was doubled charge. I called my bank on May 1, 2019, called StraightTalk and went through several transfers. The last...
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Straight Talk Wireless Verified Representative
#1708426
Hi IllustriousDuck902. We sincerely apologize for the inconvenient experience that you had with our dealership. We understand your frustration. This is definitely not the expe...
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Author
IllustriousDuck902
Cons
- Unwilling to help
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund
Tags
2 comments
I will never use Straight Talk again. I am taking a class and I wanted to use the hotspot to upload my homework to my teacher and get off the mobile hotspot. I am not using it to download large files or stream videos or movies. When I tried to connect via hotspot it...
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Straight Talk Wireless Verified Representative
#1702457
Hi queenofmean. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused. It is stated under the terms and conditions I. Straight Talk Wireless Serv...
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Author
queenofmean
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund
2 comments
On 5/22 I exceeded the 25gb data cap and was throttled. I purchased a new $55 unlimited card and activated it and chose the option to forfeit the final two days of my old plan. I am 11 days later, several hours on the phone and chat with foreign customer service with...
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Straight Talk Wireless Verified Representative
#1697357
Hi dgroves. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the ac...
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Author
dgroves
2 comments
On 5/29/2019 I loaded 1G of data on this hotspot. I was using it with a Republic Wireless Moto X phone for 15 minutes of navigation on 5/30/2019. When I got to my destination the data was gone. I called customer service and they said I had used up the data. Lucky for...
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Straight Talk Wireless Verified Representative
#1695210
Hi debcaswell99. I'm Maria from Straight Talk Wireless. I'm sorry that you are having issues with your data. We would like to discuss the details of the issue, so that we can ...
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Author
debcaswell99
Cons
- Customer service in third world countries is stealing data
Reason of review
international theft of data
Loss
$15
2 comments
First they take my hotspot from my f ***ing phone,no more hotspot and I use it for my Xbox one to download games, they didn't inform me of their dumb change, so I bought the unlimited data plan AGAIN, then they make this shi*** *** hotspot gadget that you have to buy,...
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Straight Talk Wireless Verified Representative
#1694888
Hi. I'm Maria from Straight Talk Wireless. I am sorry to hear that you are caught in this situation. I will be more than happy to help you in resolving your concern. Please cl...
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Author
PissedConsumer1546818
5 comments
I had issues with my phone yesterday, I could not send or receive phone calls or text messages (of course, my monthly payment plan had just been taken out the day before) and they did the same thing to try to resolve it 5 or 6 times even though they had it on record...
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Straight Talk Wireless Verified Representative
#1695211
Hi AnnoyingElk115. I'm Maria from Straight Talk Wireless. I noticed your post, and I'm sorry that you are having some problems. We would like to discuss the details of the iss...
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Author
AnnoyingElk115
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
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Hi ShortChihuahua389. This is Maria from Straight Talk Wireless. We apologize for the inconvenience you have encountered with our service specially with Wi-Fi calling. We valu...