Most helpful review

Straight Talk is HORRIBLE!!!!!! Corporate contact info

Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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234 comments
#2096718

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

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ID
#204724 Review #204724 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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Verified Reviewer

Rude CSR/POOR CUSTOMER SERVICE

I would like to escalate a CSR who was so unprofessional over the phone. I was requesting for her to send me the free simcard for me to migrate to Verizon simcard. Hence, she impolitely approach me, and used unnecessary behavior over the phone. I would like to raise...
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ID
#4181772 Review #4181772 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Because straight has been abusing me emotionally,and mentally as a customer since 2007

Straight has not once tried to contact me to resolve the issues I experienced from them I called them about the first of November about my service and told them that I would be doing a live video about their poor service and they shut my cellphone service off.i contacted them through live chat and the guy turned my service back on but all my features for $65 plus tax a month wasn't all useful.

User's recommendation: I want all my money back from 2007 until now.

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ID
#4180914 Review #4180914 is a subjective opinion of poster.
Pros
  • Worthless
Cons
  • Worthless
Loss
$1
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My *** phone number didnt show up un text new number

Straight Talk Wireless - My *** phone number didnt show up un text new number
Straight Talk Wireless - My *** phone number didnt show up un text new number
Straight Talk Wireless - My *** phone number didnt show up un text new number
*** you 1 check *** u 3rd engine compute *** *** business is lost, done bye *** your system sucks

User's recommendation: Verizon.

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ID
#4180625 Review #4180625 is a subjective opinion of poster.
Location
Mandan, North Dakota

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Verified Reviewer

Bad accessibilty and customer service

I'm currently new in the country and purchased a bronze sim activation toolkit about a week ago, I have been struggling to simply activate it in order to receive a phone number. I have tried using the website which is barely helpful and constantly freezes and also takes forever to load. I attempted speaking to an agent using a friend's phone but all to no avail. it is really frustrating at this point and I am utterly disappointed.

User's recommendation: Use a different network provider.

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ID
#4179423 Review #4179423 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

People need to know that straight talk does not have a good customer service. They don’t have any customer service that I could find.

There was no customer service. There was nobody at either Walmart location to answer questions. I got a different answer from every person that I talked with. Daughter and I both returned iPhone 14s to Walmart

User's recommendation: The service may be OK, but I didn’t get that far. I read on the Better Business Bureau that this is an ongoing problem with straight talk.

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ID
#4178981 Review #4178981 is a subjective opinion of poster.
Location
Lexington, Kentucky

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Verified Reviewer

Was going to see if I can get a free month of service

Was going to see if I qualify for a free month of service going tho a hard time no money right now my son told me about it been with straight talk a while now please let me no thank you Karen
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1 comment
#2282484

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience you have encountered with our service.

This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution.

Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://www.straighttalk.com/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#4177915 Review #4177915 is a subjective opinion of poster.

No service