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Straight Talk Wireless - SCAM! BUYER BEWARE!

Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1385101
We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer...
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#1384376
I have been going back and forth with Straight talk and smart pay trying to understand why I started a lease for a Note 9 with and unlimited plan yesterday 09/15/2018 and was told that I have to wait 3 days before my phone can be sent to me. Smart pay directs me to...
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#1383531
I got on live chat 10-15-2018 bout my phone not staying charged twice and last time a supervisor was supposedly on there i was cut off both times in the middle of typing. They made a replacement ticket but i was supposed to send this phone back and then i would get a...
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Anonymous
Wierdseaotter

Straight talk Trac Phone and LG wont replace phone unless i send this one in first its impossible ill never buy these products again. If i had a basic phone they would send me...

2.4
#1383027
Okay, so after saving my points for years and finally redeeming them for a FREE month of service, I lost my discounts. I even called and talk to a rep to make sure that would not happen before doing it. In order for me to redeem my points for a free month, I had to...
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MariaST
MariaST

Hi PetitePike. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. All...

#1381662
Reward program offered,Oct 14,2018, typed and all information call customer service she informed me that I had the wrong email address about 20 minutes on the phone have end up calling back after I hung up with them and try to enter it again and still wouldn't let me...
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MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bi...

#1381402
Your Internet is junk I am going to switch soon as possible
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MariaST
MariaST

Hi OrganicKingPenguin. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. With your internet connection. Allow us to fix thi...

#1380887
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
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MariaST
MariaST

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless. We are very sorry for the inconvenience you are going through. We understand where you are coming from and ...

1.3
I liked
  • Prices of their plans
I didn't like
  • Refused a refund for data unused
  • Language issues
  • Customer serive and refund issues
#1380407
First off, there isnt a csr that doesn't have such a thick accent that I can understand. I can only ask to repeat what they said so many times. Basically, they charged my bank account for services I never received. When I called them I got the run around after run...
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MariaST
MariaST

Hi SlushyMorayEel. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue....

1.0
#1380377

Contact Straight Talk Wireless

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
More
I bought a galaxy through straight talk and it didn't work right so they sent me a box to mail it to them for a replacement and I never got a phone back! So I'm out all the money paid for the phone plus had to buy two cards ( one of which came with new phone) and...
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MariaST
MariaST

Hi EmptyFinch. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in...

2.1
#1376438