Straight Talk Wireless

Straight Talk is Beyond Horrible!

After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.

I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.

So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.

So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!

Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.

So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!

He could not give me a tracking number .. b/c there was none!

BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.

She is in the Corporate Office in Miami, Florida.

I also asked that I get a month FREE for all the aggravation and she agreed to do that.

This is her contact info

Main phone 800 876 **** x 6175

or 305-715-**** x 6175

fax 305-715-****

Her name is Karen Calderon

email is kcalderon@***.com

She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.

I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.

I hope this helps someone.

They have Bronze, Silver, Gold, Platinum plans. All are supposed to be unlimited, but the Bronze after 10GB is supposed to drop down into 3G or something where it works, but not very well.

My husband finally after many years crossed the threshold and instead of going to 3G, he got no internet at all. I call and they say: oh he needs the Silver plan. That one is unlimited. Ok.

Give him that. Whatever. Bait & switch me. She told me I needed to turn off my autopay and when his phone quit working to sign up for the silver plan.

And I should have listened to her. Because that would have worked. But thats the dumbest thing. I dont want his phone to randomly stop working.

I asked her to fix it for me. She said she did. Next month hes still at Bronze. I call again.

She fixed it. Next month hes still at Bronze. How hard is this just to upgrade? So then comes the infamous Tuesday where I spent 8 hours on the phone with Straight Talk.

I would get someone they would figure out what was wrong while I sat on hold for 30-45 minutes. The first guy told me there was no Silver plan anymore. Why is it still advertised on your website? Well, you can still get it but you have to pay for 12 months of service at one time in advance.

Is this Straight Talk? That kind of a plan is nowhere on the website. They would then transfer me to a manager or something and *accidentally* hang up on me. It happened no less than 7 times.

By the end of that 8 hours he still had a Bronze plan, my account had been deleted, and each phone number had their own account numbers but I didnt know what those were, and I was told they could not put the two numbers together on one account and to do it myself in 24 hours. When I finally got into one account, the zip code listed as mine was a Miami zip code where I have never lived. The account name was some random letters and numbers. I don't know what they've got going on over at the call center, but nobody is able to do their job effectively, including the managers.

I have an audio recording of the manager hanging up on me, too. So even though I had just paid for the month, I called their competitor and moved my lines over. I didnt want to possibly have to call them one more time. Well, in the group call with the competitor doing the phone setup, he had to call Straight Talk because something wouldn't release to him.

I said, Oh no! We will be here all night! We will never get the phones moved! The competitor thought I was being a drama queen I suppose, but 20 minutes into the call with Straight Talk when he realized they had hung up on him, too, he was speechless.

Thankfully, he had a number to someone at Tracfone who was able to port my number over. I had been with them for at least ten years, but they are only interested in month-to-month customers and burner phones apparently. My new company gave me a free month for switching, and Im saving $45 a month on top of that, customer service speaks English as a first language, and they call you back if the line gets disconnected.

That is really all I wanted- someone who wanted to help me instead of waste my time. I tried to give Straight Talk more money, but they didn't want it, and so now I keep more of it for me.

I have had straight talk for about 2 years now. I have upgraded my phone to an iPhone 15 from the iPhone 12.

I have been trying for 2 days to get this damn phone activated! Now I am completely without a phone for going on 32 hours! I have called your customer service line only to be on hold for well over 3 hours and 42 minutes with no answer. I attempted the live chat and succeeded in chatting with a live agent who actually called me to verify my account but then told me he wanted to finish activating my phone in the live chat.

I did so reluctantly, but only for him to stop replying to my messages in chat once he couldn't activate my eSIM. So once again, I'm left hanging. I tried to call customer service again and was on hold for over 2 hours this time with no success. And now the old phone has been shut off too!

There is a positive balance in my service account reserve of $86, so not only did he charge my card for service once but twice!

And still no phone! This is unacceptable.

I've spent 6+ hours on the phone just to transfer my number from another carrier... then another 3+ hours to fix my phone number, which has not gotten me anywhere...

I'm personally getting calls and texts meant for another person's phone number through your service! I guarantee they have gotten mine! (And you cannot tell me that's not true because I've already spoken to them)... (I personally called them back because of the 'service')...

I'm sick and tired of texts and calls not coming to my number, the last digits of 1703, and going to 4901... So my question is when or how you are going to reimburse that person along with me?

This is crazy! Talk about a class action lawsuit!?