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Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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223 comments
Javion
#1708573

Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.

I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.

I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.

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Review
#204724 Review #204724 is a subjective opinion of poster.

Terrible time getting ahold of someone | Straight Talk Wireless review from Christiansburg, Virginia

3.0
Details
I can reach anyone when you call the numbers they give. My bill went up $3.00. I was never contacted or told anything. Try to call and ask... good luck with that!!
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Review
#1764900 Review #1764900 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Better contact with customers
  • Price would be good if st provided the advertised service
  • Cost
Cons
  • Bills are wrong
  • No discount when you sign up
  • No customer service
Reason of review
Poor customer service
Preferred solution
have someone call and explain why my bill went up, thought when I signed up over a year ago, I got a discount for auto pay and never did
Tags
  • Poor Service
  • Pa Unsatisfactory Service
1.6
Details
I have been waiting for over a month to get my warranty repair phone back from this company. First they tried to tell me they never got it so I had to track it via FedEx and provide the details of when they got it. Then they acknowledged they had it and said that they...
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Review
#1763712 Review #1763712 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Pros
  • Decent service for the money
Reason of review
Warranty issue
Loss
$500
Preferred solution
Full refund
Tags
  • Warranty And Customer Service
  • Android phone
  • Poor Product Quality
  • Walmart And Straight Talk
  • Pa Unsatisfactory Service
I got hung up on and did not get to speak with anyone e, I use this phone for business and and not getting the responses from their texts
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1 comment
MariaST
#1808849

Hi Lelia. This is Maria from Straight Talk Wireless.

We're sorry for the negative experience you have encountered with our customer service and specially for not being able to receive text messages. Let's look further into this matter, and work to get this resolved. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1763576 Review #1763576 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Bought my straight talk phone almost 4 years ago NOW they are telling me I have to get new phone and this one usually works fine.Now they are messing with my service because I have not gotn new phone.Its Jan,2020 and they told me I needed new phone by Dec,2020.I cannot...
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1 comment
MariaST
#1808848

Hi Kelli Z. This is Maria from Straight Talk Wireless.

We truly understand how you feel. Our carrier partners are making network changes in order to improve the overall service. These network changes will prevent your current non-VoLTE phone from working. In order to avoid a loss of service, you will need to upgrade to a VoLTE capable phone.

We sincerely apologize for the inconvenience this network change may cause you. With an upgraded phone, you can now begin using the enhanced features of the new network, such as: Faster call connection Clearer, more natural sounding calls Improved battery life The ability to browse the internet, use data and GPS while on a call For further assistance, please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1762216 Review #1762216 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution

Cant access my internet | Straight Talk Wireless review from Pearl, Mississippi

4.5
Details
I love straight talk i have an account with y'all now my phone was stolen so what i need know is whether or not i can use this phone and Sims card and access my account
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1 comment
MariaST
#1808838

Hi Catfish. This is Maria from Straight Talk Wireless.

We're sorry to hear what happened to your phone. For us to address you properly, please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1761587 Review #1761587 is a subjective opinion of poster.

Actvaite the my phone | Straight Talk Wireless review

i bought a new phone. bought an activation card.and its still not working. i can't call because its not working.
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1 comment
MariaST
#1808837

Hi Bea. This is Maria from Straight Talk Wireless.

Thank you for purchasing a new phone and a service card. We sincerely apologize that your phone is still not working. We're here and eager to help you. Please contact us via chat at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1760734 Review #1760734 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
put my phone on!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I need my service back . Asap
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1 comment
MariaST
#1804420

Hi Gonsalo. This is Sara from Straight Talk Wireless.

We understand how important it is to have excellent service. I'm sorry you're experiencing problems with your network. I assure you I will do all the research necessary to get this resolved for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1758907 Review #1758907 is a subjective opinion of poster.
Pros
  • 4g service
Cons
  • Data and my network doesents work
Tags
  • cell phone providers
1.2
Details
I've been a ST customer for YEARS!!! at one point I was paying for my phone 4 kids AND my best friends service...THAT'S A CHUNK OF CHANGE!!! I've been through *** with this company...they messed up... CATASTROPHICALLY when my phone was stolen and I needed to change...
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Review
#1758795 Review #1758795 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Cheap and no contract
Cons
  • Data sucks most data is used up trying to get a connection
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • cell phone providers
  • StriaightTalk Wireless

Smart pay and rewards | Straight Talk Wireless review from Grand Rapids, Michigan

5.0
Details
Satisfied with knowledge and customer service
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Review
#1757536 Review #1757536 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

Straight Talk Wireless Questions
1.5
Details
You are lucky to get 25 to 28 good service days/ month, but pay for 30. Customer serv. Is in Philippines and connection is terrible and they don't care. They will not reimburse for days of lost serv. File complaint with FCC and state attorney general or they will...
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3 comments
MariaST
#1802255

Hi Samella. This is Maria from Straight Talk Wireless.We are sorry to hear that you are having this situation.

Please accept our deepest apology for this experience. Allow us to check your account and provide you with the best possible resolution. To further assist you, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1755558 Review #1755558 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Doesnt work frequently
Reason of review
Bad quality
Loss
$6
Preferred solution
Price reduction