Straight Talk Wireless

Straight Talk is Beyond Horrible!

After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.

I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.

So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.

So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!

Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.

So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!

He could not give me a tracking number .. b/c there was none!

BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.

She is in the Corporate Office in Miami, Florida.

I also asked that I get a month FREE for all the aggravation and she agreed to do that.

This is her contact info

Main phone 800 876 **** x 6175

or 305-715-**** x 6175

fax 305-715-****

Her name is Karen Calderon

email is kcalderon@***.com

She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.

I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.

I hope this helps someone.

I ordered 2 SIM cards from Straight Talks website on Feb 6th with a 2 day air delivery shipping. It was promised by email that it would be delivered 1 to 3 business days after shipping date which was on Feb 7th.

It was first showing my package to be delivered on Feb 9th by 7 pm. The first time I tracked the package was on Feb 9th but it was after 7 pm before I did so. Confused I decided to check it again the next morning & only message for delivery status was "On the way" "processing at local facility". I continued to check everyday but it wasnt until Feb 14th the message for delivery status changed to "information not available"!

I tried contacting Straight Talk through the online chat & after explaining everything was told I would need to callin which is crazy considering I dont have an active phone due to not having been delivered the 2 SIM cards. I was able to call on Feb 16th & once I finally reached a live rep, she kept asking me for a phone number or IMEI number to locate account. I tried explaining several "6" times that I had no number nor did I have a device saved to my account & if she could locate by email or Order # it would be more helpful. She then begin arguing & proceeded to ask me how was she suppose to locate my account with no phone number or IMEI number!

I explained to her that I did not know that I wasn't the one who worked for Straight Talk that she was so that something an employee should know how to do. I asked for her to let me speak with a supervisor or anyone that might know how to locate my account without that info. She then wanted to argue about why did I need a supervisor & she needs a phone number to locate my account! I asked at minimum 6 times i believe to be transferred to a supervisor & when she proceeded to keep arguing I stated I was going to hang up & call back to see if I could get a different rep with more experience than her.

I was calling Straight Talk back when my phone rang & it was her again still asking me for my phone number or IMEI number to locate my account! While I received a discounted rate for the SIM cards totaling to $2.12, the amount of money doesn't matter so much as the principle of the issue! I was argued with, given no information on what to do about my package, not 1 rep volunteered to help me in the process other than my brother! My next step is to file a claim so it will be investigated & hopefully bring resolution to this matter.

All I really want are my SIM cards & better training for the reps that work at Straight Talk!

I will accept a refund but for me to be a completely satisfied customer then the $$ alone will not be enough! They are going to have to offer cash $$ or discounted rates for items specifically made for my brand cell phone at the time of purchase!

On Tue, Sep 26, 2023, 11:46 PM Gerard Baptiste wrote:

Gerard Baptiste

Account number 912-278-****

Imemi#357852****24951

Device type #moto g pure (XT2163DL)

Sim# 891480****781816****

Latest Ticket number#128-417-****

On July 27,2023 I called in to unlock my phone and go to another carrier and after unlocking the device with the codes I received; this device I learned was Blacklisted by someone in your company. I called back in and was told that I would have to purchase a new sim and pay for service!

I followed those instructions and found myself still without service! So my account was escalated to the port department and I was given a ticket number and was told that the issue would b resolved in 72hrs! Never happened, so I called back in was told I needed to contact Verizon wireless to have the blacklist removed so I called got both carriers on the phone and Verizon stated this was on TracFone end! So I called in 10 more times and each time a different story until today!

I called in and was told to remove my sim you guys asked me pay 11.00 again and the phone worked for 12min minutes and service went back out! I called in again and was told on the billing side my account was clean far as the blacklist but the FCC has not responded or removed the blacklist requested by your company! I have filed a formal complaint against your company and want my device removed from the blacklist! I am currently traveling as a United States Marine and I need my device to contact my family!

I am over seas working and can't purchase another device and you can't ship me one while deployed!

This is the only means I can connect with family while on tour! I beg you to please address this issue!

You can find my account under the email provided!

Called to get phones lines straight customer service representative Nicole would not transfer me to a supervisor because she could not help me with my issue kept telling me i need to call back to speak to someone else which i told her there was no need for me to call back to speak to another customer service representative that only gonna say the same things that she said and could not help me either she completely refused to connect me to a supervisor and just kept repeatedly saying you have to call back to speak to another customer service representative i have had this service over some years now and never had any issues with my services or any customer service representative til like the middle of last year 2023 until now in 2024 the service and data and the customer service representative have all became worse they cant help dont knkw anything barely can give you instructions on how to do things and if they do give you instructions to troubleshoot you do about 3-4 different things and it still does not work and they will refuse to connect you to someone higher up the chain that can giveyou better insight on the issue or that can help them to help you throughthe process im just so dissatisfied at this point with the whole service ive had nine lines with this company and im ready to remove all of them to another service

My phone is not working. I had bought a new phone and I had it switched over and neither phone is working.

They have foreigners who answer your phone calls and mess up all your phone bill service you never can speak to somebody who speaks English since I had my service I've been having problem after problem after problem because I never can speak with a representative that speak English and they mess up the phone service and phone bill and laugh about it when you're mad and don't think that they can get touch they hang up on me about five times before they help me if I did not have to move I would have switched to cricket long time ago soon as I move I am switching to cricket I am no longer dealing with this phone service and I'm telling everybody that I know not to deal with this whack phone service straight Talk is whack

Sometimes when I make payment from my App it does not register on the main platform or whatever it's called. So it would as through my payment was not made even though I have auto-pay. A slight hiccup that was quickly corrected.

I have had to call straight talk multiple times during my 2 months of service. They hung up on me between 3 and 9 times each time I called!

And that was EVERY time I called. I wasnt being rude or anything either. I had one customer service person walk me through filling out a satisfaction survey while I was on the phone with him. He even told me the review I should write out for him!

None of the people talked understandable English, and didnt seem to understand me when I was talking! I have never experienced such horrible service. I refilled my service on October 5th from a refill card and on the 7th my service was interrupted because I needed to refill my service! I had to find another phone each time to call!

I dont have a landline or another phone to use for that kind of situation. So I called, got hung up on 2 times, and then someone finally got my refill completed. Their data runs out horribly fast and I got sick of buying extra data as well. The extra data ran out in less than 5 days and I wasnt even streaming or anything!

I tried to use their 611611 number to buy another data plan and refill plan, I also tried to buy the autopsy option. Their service wouldnt even take me to their website when it said to complete my request online. When I did it online it said to use the 611621 text number. Just kept sending me around in circles, like their customer service people.

I asked to speak to supervisor during most of my calls and was told they dont have supervisors! This company is the worst ever!!