Anonymous
map-marker Smyrna, Georgia

Warrentry phone not recieved. Sentback 02/2023

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Waiting to receive Samsung a53 that was under warrentty. They have had it since 2/27/23. 53 calls to cs 6 calls to corporate still no phone.
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Anonymous
map-marker Philadelphia, Pennsylvania

Straight Talk is HORRIBLE!!!!!! Corporate contact info

Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not. So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that. So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for! Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day. So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!! He could not give me a tracking number .. b/c there was none! BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT. She is in the Corporate Office in Miami, Florida. I also asked that I get a month FREE for all the aggravation and she agreed to do that. This is her contact info Main phone 800 876 **** x 6175 or 305-715-**** x 6175 fax 305-715-**** Her name is Karen Calderon email is kcalderon@***.com She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk. I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them. I hope this helps someone.
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237 comments
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Johnhenry Osj

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

MariaST
reply icon Replying to comment of Johnhenry Osj

Hi Johnhenry Osj. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have experienced with our service.

If your issue is still unresolved, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Guest

Straight talk is in fact, a very horrible company. People need to stay clear of them. Mark A.

MariaST
reply icon Replying to comment of Guest-2088201

Hi PissedConsumer2088201. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. As your service provider, this is definitely not how we want you to feel. Give us another chance to make things right for you. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611. Thank you.

An B Ksc

Same has happened

Guest

I just went through 8 out of the country customer no service reps no resolve. I got a number with some guys name that they were unable to change.

Never left Walmart returned the phone would not give me the money back for the service card attached to the phone. Not too much money it’s the principle. Nor Walmart wouldn’t even help. EF STRAIGHT TALK.

EF WALMART. NEVER GOING BACK

Guest

I would never bend over backwards to help you out either. Maybe you should just use a different phone service.

View more comments (236)
Gerard B Vru

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Blacklist Unauthorized

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Straight Talk Wireless - Blacklist Unauthorized
Straight Talk Wireless - Blacklist Unauthorized
Straight Talk Wireless - Blacklist Unauthorized
On Tue, Sep 26, 2023, 11:46 PM Gerard Baptiste wrote: Gerard Baptiste Account number 912-278-**** Imemi#357852****24951 Device type #moto g pure (XT2163DL) Sim# 891480****781816**** Latest Ticket number#128-417-**** On July 27,2023 I called in to unlock my phone and go to another carrier and after unlocking the device with the codes I received; this device I learned was Blacklisted by someone in your company. I called back in and was told that I would have to purchase a new sim and pay for service! I followed those instructions and found myself still without service! So my account was escalated to the port department and I was given a ticket number and was told that the issue would b resolved in 72hrs! Never happened, so I called back in was told I needed to contact Verizon wireless to have the blacklist removed so I called got both carriers on the phone and Verizon stated this was on TracFone end! So I called in 10 more times and each time a different story until today! I called in and was told to remove my sim you guys asked me pay 11.00 again and the phone worked for 12min minutes and service went back out! I called in again and was told on the billing side my account was clean far as the blacklist but the FCC has not responded or removed the blacklist requested by your company! I have filed a formal complaint against your company and want my device removed from the blacklist! I am currently traveling as a United States Marine and I need my device to contact my family! I am over seas working and can't purchase another device and you can't ship me one while deployed! This is the only means I can connect with family while on tour! I beg you to please address this issue! You can find my account under the email provided!
View full review
Loss:
$450

Preferred solution: My imemi number remove from blacklist

User's recommendation: Please be careful the customer service rep lie

1 comment
MariaST

Hi Gerard. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Spring, Texas

Mad as ***

Straight Talk Wireless - Mad as ***
Straight Talk Wireless - Mad as ***
Tired of the lies not telling me you sold out to Verizon, their attitudes not doing anything to help me don't keep their word as what they say they will do And doing it. I miss the real straight talk the nice people and if you need a manager you had one vs now I can't let you talk to one we don't have one and more.
View full review

User's recommendation: Wait till they can tell the truth and fix the problem

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with the customer service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Patricia V Cgj

They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime

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Straight Talk Wireless - They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime
Straight Talk Wireless - They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime
I was just checking on my straight talk account because I'm supposed to have lifetime straight talk and when I went to put 611611 in it hooked me up to TracFone I do not have TracFone I have straight talk for life because of the breach in straight talk by hacking . Now I can't even get through to straight talk it cuts me off and I even tried once and it sent me to TracFone I will not use TracFone and I am pissed and I want my money back for this straight talk no joke I'm pissed!!!
View full review
Loss:
$260
Pros:
  • There are no pros
Cons:
  • After they got breached they told me i would have lifetime talk texting data lifetime

Preferred solution: Full refund

User's recommendation: This is the first problem I've had with straight talk but it's a big one I have straight talk not TracFone and I would never purchase TracFone I want my straight talk back for life that's what I was promised when they got hacked now I've said I don't have straight talk and can't get through to them don't use their company.

1 comment
MariaST

Hi Patricia. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

jessica j Zlx

Straight talk I haven’t had any service work a call or anyone to call Ian on my number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Straight Talk Wireless - Straight talk I haven’t had any service work a call or anyone to call Ian on my number
Dude my service been out since last night. Even though I have had this number for 10 years and been with yall for 10 years I usually dont have problems. Last year so I have problems nearby every time. Who am I supposed to talk to when theres not really know where you can go when you order yours off-line? I hope this matter gets resolved really really soon thank you
View full review

Preferred solution: Just try not to let it happen no more if they can help it. And then meet maybe Monday back

1 comment
AlexTrac

Hi jessica j. This is Maria from Straight Talk Wireless.

Our sincere apologies for any inconvenience you've experienced. We are continuously making improvements to better assist our customers. Let us check what is going on in your account. Kindly chat with us at https://***/support/contact, so we can provide a thorough explanation and concrete resolution for this issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Choise B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 18, 2023

They want help me

Original review Oct 01, 2023
Terrible customer service I've been on the phone all day and I keep getting the same run around. And hung up on
View full review

Preferred solution: Activation

1 comment
MariaST

Hi Choise B. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with the customer service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Grissel Tpo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Morristown, Tennessee

They don't do what the customer is told they do. They lie to us

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Straight Talk Wireless - They don't do what the customer is told they do. They lie to us
I was having problems with the 2912 number.called midlast week girl said I could change back to my number.i have been sitting and waiting since last week.she said it would it would be changed by Fri now I'm getting attitudes questions everything but i number changed as promised. Did the company sell out to Verizon is so ok with me. But tell the truth. Also supposed to have a new phone a 12 sent to me where it at. I've been waiting on this to be delivered as well. 704218****. M
View full review

User's recommendation: Always tell the truth

1 comment
MariaST

Hi Grissel. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the inconvenience we have caused you with these issues. Please know that this is not the kind of service we want our customers to experience. Allow us to have the opportunity to straighten things out for you. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the word HELP to 611611 to use our self-service menu.

Moreover, we'd like to inform you that we are now part of the Verizon family. Thank you.

Lynda L Hmd

I paid the bill and I have never been without a phone. With no service. This morning I woke up to my phone

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I paid my bill last month and I always have old mother and I have to have service. !! paid before the date. I also had 2 weeks free from points. I have been on the phone for 12 hours !!! I am 72 years old and and and cant take any more stress..they couldnt locate my records or my new phone number they gave me !!! So furious I have a 90 year
View full review
Loss:
$40
Pros:
  • Very good service
Cons:
  • Chart provides fast service

User's recommendation: Very good

1 comment
MariaST

Hi Lynda. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Margo L Ibz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You requested it from my recollection

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Sep 06, 2023
I Just wish to thank you for your extremely speedy response to my email requesting assistance. You had sent a passcode to my old Phone which was impossible for me to retrieve as That Phone no longer works period. I went on Google and obtained your info and submitted an email and fortunately got an immediate response from you. Thanks again.
View full review

Preferred solution: I wish to submit my review.

1 comment
MariaST

Hi Margo. This is Maria from Straight Talk Wireless.

We read your post and we'd like to thank you for your heartfelt review and feedback. We appreciated it. For future assistance, aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Heather T Utq

Leaving customer

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We go through the same thing every month. We never get a text saying our plan is expiring. Straight talk does NOT a knowledge ACP discounts, even if they say they do. We buy the 2 line $90 plan month, and they never send the second pin for the second like its always an issue, and they dont allow that plan for auto refill. We are looking for new cell phone providers and will not be doing business with straight talk. We want to pay our bill and go, not waste half a day with straight talk.
View full review
Loss:
$35
Pros:
  • All cons no pros
Cons:
  • Every simple thing

Preferred solution: My second pins to our service plan for our second device plus our acp discount given and the 2 line $90 plan set up for autorefill to make life simple and easy.

User's recommendation: Never use straight talk, it’s a headache

1 comment
MariaST

Hi Heather T. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for our failure to send you a text that your plan is already expiring. Please know that this is not the kind of service we want our customers to experience. Allow us to fully evaluate your issues so we can provide a concrete resolution. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the word HELP to 611611.

Thank you. We look forward to keep doing business with you.

Mar el S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service is terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have never been hung up so many times. It's not because I'm rude. It's because I have a special case no one knows how to deal with it and so they keep me on hold and talk to me for about 34 minutes. After that they hang up on you. Then I will receive a call back and it rings one time and they hang up on you again. This is been going on for 2 months
View full review
Loss:
$75
Pros:
  • Great coverage
  • Will pick up the phone
Cons:
  • Are not allowed to switch you to a manager
  • Only certain employees can deal with extreme cases
  • Customer service is terrible

User's recommendation: Their service is good when it works

2 comments
Mar el S

I've been with straight talk for over 10 years. After the Verizon update, no NEW employee can cut my service back on.

It usually takes about 10 days before I can get someone. If you want to investigate further, I can record the next call and you can see what I'm talking about

MariaST

Hi Mar el. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

View more comments (1)
Anonymous
map-marker Hampton, Arkansas

Terrible experience with Straight Talk

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tried to switch and bring my number, did everything i needed to do, but they couldn't VALIDATE my account. so now i've been without a phone for a week after trying EVERYDAY to solve this problem. keep doing the same things over and over to get told "we'll call you back in 15 minutes, and never do. on top of that, tried to switch back to my old carrier, but straight talk won't release my number back. terrible!
View full review

User's recommendation: find somewhere else to get cell service

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with the customer service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Sheryle D Swc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Couldn’t get decent service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I canceled service August 2, 2023. Nobody will verify my account was closed and my bank account Will Not be charged My account was paid July 19 and I believe I should get a refund for the half month I have left. I just want to make sure you do not charge me ever again. I am getting text or emails saying I can use my awards points. I no longer am a customer so why the emails and text?
View full review

User's recommendation: Will not recommend

1 comment
MariaST

Hi, Sheryle D Swc. This is Maria from Straight Talk Wireless.

Our sincere apologies for any inconvenience you've experienced. We are sad to hear that you left us, but please know that if you ever consider coming back, we would always welcome the opportunity to help. Please know that we are continuously working on improving our procedures, products, and overall services to better serve our customers. Should you need assistance in the future, please do not hesitate to contact us via this chat link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We're always here to help.

Jessica H Xon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad customer service and steals money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jul 15, 2023
Dont get a phone with them!!! They took $1800 out my bank account for a fone I didnt get. when I tried to get a hold of them they kept hanging up. I call straight talk to order a phone thru them. They took $935 off my bank card, but stated that the card didnt go thru so they asked for another card so I gave them my cash app card for another total of $935.. which they also stated didnt go thru.. but my bank and cash app card is showing pending charges on my accounts So I got ahold of straight talk and they kept giving me the run around. After a week of talking to different foreign agents my money still havent been return to me.. the agents will hang up on me or give me attitudes about MY MONEY.. My bank finally told me to get an email or fax number from straight talk to they can dispute my claim.. and after days of trying they tell me that they dont have an email or fax number. Im still to this day trying to get my money !!!
View full review
Loss:
$1800
Cons:
  • They worse

Preferred solution: Full refund

User's recommendation: Go to another company NEVER WILL DESL WORH THEM AGAIN

2 comments
MariaST

Hi Jessica H Xon. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the charges that were made from your account. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Jessica H Xon
reply icon Replying to comment of MariaST

Why?? When you guys keep giving the run around.

I’m taking this to small claim court. This is ridiculous. If you can’t get people that speak proper English then they don’t need to work for your company.

They rude and heartless. And have to tell them what’s going on like 5x and they still don’t understand what you saying.

View more comments (1)
Abraham D Moc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Data mysteriously throttled every month for 3 to 5 days.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
For the last 8 months in a row I get throttled to 2G speeds for 3 to 5 days in a row on the "unlimited" data plan. I've contacted them through the chat feature and it always ends with them telling me to expect a call in 15 minutes and every time they never call. I know my data hasn't been throttled due to over usage (which is hilarious since I buy their "unlimited" data plan) and I always ask if my account's been throttled. They can never tell me wtf is going on and when I ask how they're gonna make it right all I get is "we apologize for any inconvenience we may have caused, but I'm not authorized to refund or comp your account". I am so sick of Straight Talk.
View full review
Cons:
  • Customer service and tech support are worthless

Preferred solution: Problem fixed and a full month free to cover the entire month worth of throttling I've experienced.

User's recommendation: Pay a little more and go with Verizon.

2 comments
MariaST

Hi Andrew D Moc. This is Maria from Straight Talk Wireless.

Our sincere apologies for any inconvenience you've experienced. We are continuously making improvements to better assist our customers. The $45 plan has unlimited data. However, Our high speed data is up to 60 GB.

Once high speed data is used up, speed will be throttled to 2G for the remainder of the month. Kindly chat with us at https://***/support/contact, so we can provide a thorough explanation and concrete resolution for this issue. You may also contact our Customer Care Center at 1-87*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Abraham D Moc
reply icon Replying to comment of MariaST

The contract says that straight talk reserves the right to review your data usage at 60gb. Besides that, my account wasn't throttled.

Every time I've talked with customer service I've asked them if my account was throttled and every time I get the same response; "no sir, your account does not appear to be throttled".

As well as this issue happening at the end of my plan and only for 3 to 5 days and then back to high speed for the few days I have left on my plan. Now, explain that to me and then explain how I shouldn't be compensated for this issue?

View more comments (1)

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