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Straight Talk is HORRIBLE!!!!!! Corporate contact info

Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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#2096718

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

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#204724 Review #204724 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

*** service

Again the throttle Nazi's at straight talk are screwing the very people they take money from its Verizon all over again take your money and throttle your service I have a full signal and I'm at one of the highest points in the city but I still can't send a simple text good thing nobody is trying to break in and kill me because I couldn't even call the police

User's recommendation: Just go to t-mobile stay far away from straight talk verizon.

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#2231320

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-**** at your most convenient time.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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#3835694 Review #3835694 is a subjective opinion of poster.
Location
Houston, Ohio
New Reviewer

No service

1.0
Customer service couldn't understand me. No help at all. Get somebody who speaks english!!! No network available.
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#2230700

Hi this is Maria from straight Talk Wireless. We apologize for the inconvenience you've experienced with our customer service.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-**** at your most convenient time.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#3833622 Review #3833622 is a subjective opinion of poster.
Location
Waynesville, North Carolina
Service
Straight Talk Wireless Phone Service
Preferred solution
I want my phone connected to a network.
New Reviewer

Phone says no mobile network available

Can't send or receive calls. Phone says not registered on a network so can only make emergency calls.
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#2230666

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

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ID
#3833546 Review #3833546 is a subjective opinion of poster.
Location
Waynesville, North Carolina
Preferred solution
I want this phone to work.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

They have the rudest customer service reps I've ever spoken ti

1.5
I've been trying to add mins to my phone for a month now. First the mins i purchased could not be added BC my service didn't work for too long. So I asked for another sim BC mine didn't work. CSR sent me to Walmart. Drove 30 mins to walmart just to find that they do...
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#3818251 Review #3818251 is a subjective opinion of poster.
Location
Overland Park, Kansas
Pros
  • Available at walmart
Cons
  • On the phone more then once over 30 minutes
  • Not satisfied
  • Immoral business practices
Loss
$45
Preferred solution
Unlock my phone please
New Reviewer

Because they took my payments out before the third and overdrew my account

I have auto payments set up and they were not to take my payments out until the third of the month and since they did they overdrew my bank account costing me 60 dollars in overdraft charges

User's recommendation: Don’t do auto pay.

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#3817854 Review #3817854 is a subjective opinion of poster.
Location
Warsaw, Indiana
Loss
$60
Preferred solution
Full refund

Real bad service in New Mexico nw corner

Seems during peak hours it runs very slow on the internet. 700 to 900 hours and again 1700 hours till about 2000 hours
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#3815756 Review #3815756 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

LOCKED IPHONE 11 ISSUE

Dear All, I bought 2 iphone 11 Black, 64GB on 04/07/2022 from Wallmart Tuscon Speedway. Although I wanted a non-contract and unlocked phone, we realized that while activating our phones, both of them are locked. We are living in Germany, and I can not back to Tuscon because we were just a visitor in there. How can I make it unlocked? ***You can find the bill at the attachment and you can see the serial numbers. Best regards.
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#2224249

Hi this Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has caused you.

We know this is really not the experience we want our customers to feel. Don't you worry we will do our best to exceed your expectations and continuously working on improving our products and over all services all throughout the years.

For further assistance, please chat us on this link https://www.straighttalk.com/support/contact or call us at 1-877-430-****.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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#3811568 Review #3811568 is a subjective opinion of poster.
Location
Pulheim, North Rhine-Westphalia
Loss
$630
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I returned a phone for warranty replacement. It was delivered to returns dept on APRIL 19.

1.0
Returned phone for warranty replacement. Was received at your returns center on APRIL 19. It is now JULY 29 and I still have no replacement. I get a different story every time I call. I was told twice that it was ready to ship. Another time I was told they had 69 in...
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2 comments
#2223288

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

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#3806965 Review #3806965 is a subjective opinion of poster.
Location
Floyd, Virginia
Cons
  • Poorr service false promises
Preferred solution
Deliver product or service ordered

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New Reviewer

You turned my phone off and I was paid til the 11th and then u don't let people talk too anyone its automated

1.0
IJust poor service I was not even 2 weeks into the service plan card and you guys turned it off not happy with you User's recommendation: I wouldn't recommend ur service
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#2220484

Hi Deanna B Gam. This is Maria from Straight Talk Wireless.

We read your post. We are really sorry for the inconvenience with our service. This is not the kind of service we want our customers to experience. To further assist you with this issue, please copy this link https://www.straighttalk.com/support/contact for chat support.

We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.

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#3796187 Review #3796187 is a subjective opinion of poster.
Location
Cottage Grove, Oregon
Loss
$35
Preferred solution
Full refund
New Reviewer

Their trash and the cut my service off prematurely

1.0
They cut my service off prematurely and now I cant use my phone to make important calls or receive important calls
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#2219493

Hi Ardath Uik. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please give us another opportunity to make things right for you. Please copy this link https://www.straighttalk.com/support/contact for chat support. We're open Monday-Sunday from 8:00AM to 11:45PM EST.

You may also text HELP to 611611. We're here to help.

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0 0
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#3795392 Review #3795392 is a subjective opinion of poster.
Location
Jackson, Mississippi
New Reviewer

Cancel request for service

1.0
Lousy service since March 2022. Contact with service reps 35+ times. Sporatic service. No phone call service if l left my home. Couldn't call certain numbers. It would say they were not working numbers when they actually were. Had to call through 800 numbers to be...
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#2219092

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-2355 at your most convenient time.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#3792736 Review #3792736 is a subjective opinion of poster.
Location
Mesquite, Nevada
Cons
  • Customer service or lack of
Loss
$35
Preferred solution
Full refund
New Reviewer

The service is not working

Our service isn't working Paid for ti e thru September and we have no home service. Have tried to call customer service several times. Still no service.
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#2216353

Hi this is Maria from straight Talk Wireless. We really do apologize for the inconvenience that this has caused you.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-**** at your most convenient time.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#3782855 Review #3782855 is a subjective opinion of poster.
Location
Springfield, Illinois
Preferred solution
Deliver product or service ordered
New Reviewer

Service issue

1.0
Monday I lost complete service on my phone. I have tried calling straight talk customer service, yet you cannot get through, saying that the phone number is invalid. But yet could call from t-mobile phone number no issues! When I called customer service from t-mobile, they told me that it was my fault that my phone is not in service, and refusing to give a refund on my plan, even though they will not provide service. I have had this phone number for 13 years. I want a full refund since I cannot use this phone at all unless I have wifi access.
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#2216359

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-**** at your most convenient time.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#3782706 Review #3782706 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
Cons
  • Customer service ineffective
  • Horrible customer service
  • Terrible service
Loss
$56
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Im trying to refill from another phone

I need to switch this phone to Straight Talk because I already have an account with Straight Talk but using this phone I would like to keep the same telephone number I already have many on my Straight Talk phone this phone was given to me by a friend as as a birthday gift how may I proceed changing this phone over to Straight Talk
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#2216368

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-**** at your most convenient time.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#3780853 Review #3780853 is a subjective opinion of poster.
Location
Saint Cloud, Florida

Called customer service

Problem was not getting to app store. Was told to call someone else was not there problem. Kate who i could not understand was not AMERICAN and did not speak good english Spectrum wireless is going to be my new cell provider.Spectrum is cheeper and better serviceGo elsewere
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#2216369

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.

Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-**** at your most convenient time.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#3777712 Review #3777712 is a subjective opinion of poster.
Location
Ashburn, Virginia

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