Most helpful review
Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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234 comments
#2096718

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

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ID
#204724 Review #204724 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Always need someone else's phone and waste countless hours repeatedly calling customer service before a problem is ever fixed. They sure do get your money though.

Problems w phone are to difficult to solve. Pay for hotspot but suddenly gone...2 weeks. Tired of calling just want to get rid of them.

User's recommendation: Pick another carrier.

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ID
#3576842 Review #3576842 is a subjective opinion of poster.
Location
Fayetteville, Georgia

They yake your money but when you have a problem and need help nobody want to help you,you get the runaround and charged more

Tired of spending my money and can't get service because the customer service is trained to give you the runaround till you give up and go somewhere else

User's recommendation: Don't do it.

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ID
#3575668 Review #3575668 is a subjective opinion of poster.
Location
Edenton, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bought a refill card and it won't load on phone

Card wont load on my husband phone doesnt work at all please help me the card bought yesterday at Walmart dont know why
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ID
#3575105 Review #3575105 is a subjective opinion of poster.

I'm minutes away from pulling out of switching to straight talk. I've been waiting 35 hours now

I purchased a straight talk phone from Walmart 3 days ago. I've been trying to switch from Verizon to straight talk because Verizon service has dropped at my house suddenly and for weeks now. I gave straight talk all the info needed and have checked on the status and their still in the process for over 35 hours now
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ID
#3565786 Review #3565786 is a subjective opinion of poster.
Location
Rolla, Missouri
Loss
$150
Preferred solution
Full refund
New Reviewer

No customer service!

I have been trying to get my Moxee Wireless HOme Phone Service activated sense May 8 and have been disconnected by the automated customer service during transfer about 15 times. I just need to get in touch with the number porting service to get an error fixed in the account number and the unit would activate. Just need a little HUMAN help.

User's recommendation: Be very carefull when you enter information or you will go to automated Attendant ***.

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ID
#3561994 Review #3561994 is a subjective opinion of poster.
Location
York, South Carolina
Pros
  • Good service
Cons
  • Terrible customer service automated attendant
Loss
$64
Preferred solution
Deliver product or service ordered

NO CUSTOMER SERVICE / 30 + WAIT TIME

TRYING FOR 4 DAYS TO ADD A PLAN ~!@#$%^&*()_+qwertyuiop{}asdfghjkl:" zxc vbnm<>#gsedgkjovftm USELESS AS TITS ON A BOAR HOG !!!!!!!!!!!!!!!!!!!!!!

User's recommendation: DON`T DO IT !!!!!!!!!!!!!

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ID
#3559690 Review #3559690 is a subjective opinion of poster.
Location
Cypress, Texas

Lock ot. Been stolen.

It was like they wasn't even reading my messages ignoring me to have people relations College training yeah watch Straight Talk Bill screw you Straight Talk don't want to listen to you
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ID
#3552889 Review #3552889 is a subjective opinion of poster.
Location
Westville, Illinois

Activate sim and puk code

i bought a sim card online, went to wal mart, bought a service plan, have them install but they did not activate the sim card....you cant call because my phones not working
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ID
#3549776 Review #3549776 is a subjective opinion of poster.
Location
Fredonia, Kansas

Bad phone service and internet service

Got a new 5G cell and moved to Crenshaw County, Luverne, AL from Elmore County, Titus, AL. Been a customer for a while. Worked with customer service because cell service and internet is trouble. I can hear anyone that calls clearly, but no one can seem to hear me without me breaking up badly. Worked with customer service several times and nothing has changed. I'm on auto payment and had to pre-pay a month just to get a new sim card for the new phone. I have one free month coming, but planning on moving to Verizon to get better service! Not happy with Straight Talk!
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ID
#3527321 Review #3527321 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

My phone isn't working because my Sim card magically "expired"

Sim card expired with no notice....stopped receiving calls and texts....was then told I had to buy a .99 CENT SIM CARD TO UPGRADE MY PHONE. But that would take several days, all the while without a phone, OR, I could go to Walmart and buy a card....at Walmart I was informed I had to buy a "package" that cost $45.....after doing that, I spent the next 1.5 hours in the parking lot talking to IT and finally had a working phone again.....only to lose ability to text and call again a few days later
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ID
#3524517 Review #3524517 is a subjective opinion of poster.
Location
Webster, Wisconsin
I am a long time customer and I have had decent luck with straight talks phone service but there customer service is the worst out there. It takes forever, dropped calls and start all over, everyone tells you something different. I had this one guy tell my wife to take...
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ID
#3524195 Review #3524195 is a subjective opinion of poster.
Location
Puxico, Missouri
New Reviewer

Keeps taking me to Verizon

I activated the wrong phone and through prepaid card went to the old phone that no longer have and I wanted to reactivate my new one with the old number of the old phone
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ID
#3515950 Review #3515950 is a subjective opinion of poster.
Location
Antioch, California
Preferred solution
Let the company propose a solution
New Reviewer

Cancel service

Chat and phone calls are always too busy so I can NEVER talk to anyone in customer service!!! No help!

User's recommendation: Customer service is lousy.

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ID
#3514664 Review #3514664 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Pros
  • Service plan
Cons
  • Unresponsive customer service was not willing to assist customer
Loss
$130
Preferred solution
I need to cancel my service.

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Verified Reviewer
New Reviewer

Network is not working

I've had my phone about 2 weeks and was able to use it one day not even 24 hour and I have called 3 times and have gotten nowhere

User's recommendation: Find a different phone service.

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ID
#3514228 Review #3514228 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$148
Preferred solution
I want the problem fixed or a full refund including the insurance I paid on it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unlawfully charged credit card

They Charged me after account had been closed and I owed them nothing. Had to dispute with credit card company no help at all from Straighttalk!

User's recommendation: Steer Clear of these ***.

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ID
#3509801 Review #3509801 is a subjective opinion of poster.
Cons
  • Service is very poor very verry poor
  • Hot spot is conditional
  • Not unlimited
Loss
$136
Preferred solution
Full refund

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