Straight Talk Wireless Reviews

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Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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234 comments
#2096718

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

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ID
#204724 Review #204724 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer

They stole 3 months of payments I had in reserve

You shouldn't be in business, your rep Jessica at customer service didn't like my attitude I guess and subsequently erased all my straight talk web site access credentials
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ID
#3282971 Review #3282971 is a subjective opinion of poster.
Loss
$111
Preferred solution
I want my access to your site returned so I can pay my bill and keep my phone

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New Reviewer

Unlocking device

i dont have a phone to call you guys off and i need you guys to unlock this samsumg galaxya01 that was given to me to use my text now sim card in it
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ID
#3279222 Review #3279222 is a subjective opinion of poster.
Location
Mount Pleasant, Iowa
Preferred solution
this phone to be gsm unlocked
New Reviewer

Can't get my phone number switched to straight talk

I've tried for 3 days to get my phone changed to straight talk. I have been disconnected 5 times, no one can tell me what the problem is that they can't complete the transfer. I've asked for a supervisor 4 times and put on hold and the call dropped. If I can find out what the problem is, I don't know if I'm going to go with straight talk. If you would get Americans as techs it might help. I will put "NOT TO USE STRAIGHT TALK" every where I can. This is the worse company I have ever used and I had straight talk 6 months ago. Sue Albert 256473**** I purchased a BYOP kit and the air time would not work

User's recommendation: Don't use straight talk.

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ID
#3277070 Review #3277070 is a subjective opinion of poster.
Cons
  • Service is very poor very verry poor
Loss
$42
Preferred solution
Full refund

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New Reviewer

Very upset with the Philippines customer service

One of your agents deactivated my service without my consent. He obviously got mad at me and did this on purpose. I've been a straight talk customer for a very long 4 years.
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ID
#3272288 Review #3272288 is a subjective opinion of poster.
Location
Valencia, California
Preferred solution
Price reduction
New Reviewer

I have been waiting 40 days to get my replacement phone and have to call in every other day, spend 1/2 hour on the phone and they keep telling me wait 3-5 days for it to show up.

Getting my replacement phone after receiving my old phone 40 days ago. I think they really do not care that much of customer service.

User's recommendation: Get a better phone company, not Straight Talk.

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ID
#3271945 Review #3271945 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • Cheap and no contract
  • Cheap
Cons
  • Customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Never get a straight answer

I had a phone stolen and the police got it back I bought a new phone and transferred all data to it when I called to get block token off phone was told it would cost $42 when I called back the price went to $67 asked to talk to a supervisor and the cost went up to$125 and this was all in less than an hour all l would like is the block off the one of the phone to use it for a emergency phone if I have to pay to have this happen I will stop using straight talk and I will make sure everyone I know on line and in person will know how you people run your company

User's recommendation: Don't bye a high price phone and use it on straight talk wireless they will put a block if you decide to stop using them under one year.

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ID
#3270245 Review #3270245 is a subjective opinion of poster.
Location
Grand Rapids, Minnesota
Preferred solution
Let the company propose a solution

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New Reviewer

Bad review

Go somewhere else for your cell phone service Cannot get help from them re: the new plans that include "Hotspot " in them. It's really disturbing that you pay for a service and it gets turned off for no reason except that they have not been updated on their on monthly plans and what are included in each one. This has been happening for the last two months Cry . They shut you off for being late on a payment-what is a consumers way of letting them know that they are in the wrong?

User's recommendation: Go somewhere else for the service.

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ID
#3268671 Review #3268671 is a subjective opinion of poster.
Cons
  • Nobdy was willing to try anything different to help
  • Every agent gives differing info
Preferred solution
Compensation

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New Reviewer

They also canceled my order.

Straight Talk Wireless - They also canceled my order.
They advertise how we need to get new phones, offer new phones, and convince us to buy the new phones. Sure, I was happy to get a 5g, but I never got it through straight talk because they canceled the order. They took the money, but I never received a phone. I decided to just go through Spectrum, getting a nice 5g tomorrow, no problem. I was on the phone with straight talk for an hour and half with their customer service reps, I could hardly understand a word they were saying. It was an exhausting ordeal that I don't want to revisit. I'm happy with Spectrum now.

User's recommendation: Don't use straight talk to buy a new phone.

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ID
#3248838 Review #3248838 is a subjective opinion of poster.
Location
Bangor, Maine
Pros
  • Service until i needed help
Cons
  • Have alot of problems
Preferred solution
Apology

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New Reviewer
Straight Talk Wireless - Poor customer service
Straight Talk Wireless - Poor customer service
I have used straight talk for some time now and never have they had such poor customer service. Back a few months ago I cracked the screen on my stylo 5 had insurance through ST and I was supposed to be shipped a box to send it in to be fixed. Which I never got and my...
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ID
#3244422 Review #3244422 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Coverage
Cons
  • Poor customer service
  • Poor service quality
  • Poor resolutions to problems
Loss
$82
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
I need to return this phone for a refund and i need a return label or box sent to Glenda Hall 4091 Meadow Circle Blackshear,Georgia 31516 Thank you!! User's recommendation: Be nice!
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2 comments
#2113412

Hi Glenda H Wsr. This is Maria from Straight Talk Wireless.

To further assist you with your refund request, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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ID
#3222714 Review #3222714 is a subjective opinion of poster.
Location
Blackshear, Georgia
Loss
$59
Preferred solution
Full refund
New Reviewer
Straight Talk Wireless - Bill paid but phone off /rude customer service
I am a longtime customer and today have been one of my worse day. I paid one of my accounts as I travel to work this morning while my child has been at home all day while I have been at work with out a phone service due to straight talk. Let me clear this up yes she is...
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1 comment
#2110787

Hi Victoria T Oul. This is Maria from Straight Talk Wireless.

Our sincere apology for the inconvenience that you have encountered with our service. We understand that your previous experience was unpleasant. Give us another chance to make things right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3214445 Review #3214445 is a subjective opinion of poster.
Cons
  • Refusal to help
  • Coustmer service sucks
Loss
$41
Preferred solution
Apologies/ phone cut on . Customer service was very rude talking about I have servals decline which is a lie. I don’t know what technical issues that’s been going on with straight talk but it needs to be resolve quickly.

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Verified Reviewer
New Reviewer
Straight Talk Wireless - Bill paid but phone off rude customer service
I am a longtime customer and today have been one of my worse day. I paid one of my accounts as I travel to work this morning while my child has been at home all day while I have been at work with out a phone service due to straight talk. Let me clear this up yes she is...
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1 comment
#2110788

Hi Victoria T Usp. This is Maria from Straight Talk Wireless.

Our sincere apology for the inconvenience that you have encountered with our service. We understand that your previous experience was unpleasant. Give us another chance to make things right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#3214371 Review #3214371 is a subjective opinion of poster.
Location
Atlanta, Georgia
I outright bought this phone and you sorry S is you wanna charge me a $150 so that I can unlock it I don't think so you're the worst *** company I've ever seen in my life and I will tell everybody how slimy you are No *** way
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1 comment
#2109957

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience this may have caused you. This is not the kind of service we want our customers to experience. Let us further review your account so we can help you with this issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

ID
#3207163 Review #3207163 is a subjective opinion of poster.
Location
Portsmouth, Virginia
New Reviewer
My phone has been stolen Someone took it while I was busy I was washing clothes and putting everything up and a so-called friend was here and when he left so did my phone I have looked everywhere and then when I went to find my phone it was gone and I was trying to...
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1 comment
#2109369

Hi Debbie A Khi. This is Maria from Straight Talk Wireless.

We're sorry for what happened to your phone. We can deactivate your phone and tagged it as lost/stolen or we can transfer your phone number and service to another phone if you have one. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

ID
#3204613 Review #3204613 is a subjective opinion of poster.
Location
New Albany, Mississippi
Pros
  • Prices of their plans
Cons
  • How long customer service takes
Preferred solution
To block my phone because it was stolen
New Reviewer

To activate a phone

Can't activate new phone or long into my old google account, lost old phone have bout brand new one have new phone card too
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1 comment
#2109035

Hi, Rodney A Edv. This is Maria from Straight Talk Wireless.

We apologize if you are having a hard time activating your new phone. We are here for you, and we would love to help out. Kindly chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word ACTIVATE to 611611.

ID
#3203856 Review #3203856 is a subjective opinion of poster.
Location
Cleveland, Tennessee
Pros
  • Havent even been able to make a call yet
Cons
  • Customer service ineffective
Preferred solution
Phone activated

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