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Steven Krieger

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Terrible Company That Scams You Out of SIM Card

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Straight Talk Wireless - Terrible Company That Scams You Out of SIM Card
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I have a tragic tale to tell you folks about the company known as Straight Talk. For those of you that are not in the know, Straight Talk wants you to get a separate phone line so that way, it is "guaranteed" for them.

It matters not for this company, as this company wants to CHARGE YOU for the SIM CARD! Yes, you read this right, CHARGE YOU FOR THE SIM CARD!

I have chatted with two individuals (Customer Support) on resolving this, and the process ended up the same: "escalating this to their 'technical department'". I have ended up reviving my phone line for the dead for a chance to get my service up and running. That turned out to be a complete failure.

What I ended up doing is getting under my mother's plan (I know, not the best of options).

At least I am walking away from this a brand new iPhone 13 user. I already had enough experience from Google devices (Android phones/tablets) as it is.

Here is my PSA to you boys and girls:

* Make sure you have a new debit card planned at least two-three months BEFORE it expires.

* Make sure you already get billed with the ACTIVE CURRENT DEBIT CARD BEFORE you switch/activate your new debit card.

* Most importantly, make sure you get billed with the new debit card when you decide to switch over.

Unfortunately for me, my debit card already arrived MUCH LATER than I anticipated. Therefore, I couldn't get the account updated, and I had to suffer with a deactivated SIM CARD.

Please do yourself a favor, and never go with a company that decides to CHARGE you for a BRAND NEW SIM CARD.

These are professional thieves, and they are willing to steal money from your wallet!

My condolensces to those that are affected by this horrible company that is (now) part of Verizon's network. Make of it what you will.

View full review
Loss:
$55
Pros:
  • Excellent rewards
  • Good website
Cons:
  • Attempting to charge me for sim card
  • Terrible customer support

Preferred solution: Full refund

User's recommendation: Stay the *** away from this company!

2 comments
MariaST

Hi Steven. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

Steven Krieger
reply icon Replying to comment of MariaST

Hello Maria! This is Steven Krieger, and I would like to say that I am canceling my Straight Talk account this month.

If this is the kind of service I am getting, what is the point of it? I had no problems receiving SIM Cards for no additional charge.

On top of that, I cannot find my account number without chatting to someone. This is not what I want from a phone company.

View more comments (1)
Vietta Fzg
map-marker Decatur, Illinois

They only offer one ringtone for their flip phones and you can't change it!

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Help me change my ringtone! This one is VERY annoying.

I want a phone that sounds like a phone! Also, they put me on hold so they could "help" me, then disconnected me and blocked my number,.

despite the fact that I was being very polite and patient with them. I'm sure the call was recorded for training purposes, so it will be easy for them to check this.I

View full review

User's recommendation: If you want a selection of ringtones instead of the annoying one they provide, go with another provider. I will certainly get another carrier!

1 comment
MariaST

Hi, Vietta Fzg. This is Maria from Straight Talk Wireless.

We are very sorry to hear that. As your service provider, it is never our desire to cause such distress. We want to sort this out together with you now. To change your ringtone, you can go to your settings, try to locate sounds and vibration option, and select ringtone.

You will see another options right there to setup another ringtone. You can also download a ringtone music to your phone, go to your file and locate the music you downloaded, press it for more than 5 seconds and it will prompt you to another option which it will ask you to set up that music to a ringtone. If you are having hard time doing all of these, don't hesitate to reach out to us again. If you could give us another chance to rectify this issue with you.

Please chat with us via this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Philadelphia, Pennsylvania

Straight Talk is HORRIBLE!!!!!! Corporate contact info

Straight Talk is Beyond Horrible!

After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.

I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.

So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.

So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!

Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.

So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!

He could not give me a tracking number .. b/c there was none!

BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.

She is in the Corporate Office in Miami, Florida.

I also asked that I get a month FREE for all the aggravation and she agreed to do that.

This is her contact info

Main phone 800 876 **** x 6175

or 305-715-**** x 6175

fax 305-715-****

Her name is Karen Calderon

email is kcalderon@***.com

She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.

I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.

I hope this helps someone.

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237 comments
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Johnhenry Osj

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

MariaST
reply icon Replying to comment of Johnhenry Osj

Hi Johnhenry Osj. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have experienced with our service.

If your issue is still unresolved, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Guest

Straight talk is in fact, a very horrible company. People need to stay clear of them. Mark A.

MariaST
reply icon Replying to comment of Guest-2088201

Hi PissedConsumer2088201. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. As your service provider, this is definitely not how we want you to feel. Give us another chance to make things right for you. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611. Thank you.

An B Ksc

Same has happened

Guest

I just went through 8 out of the country customer no service reps no resolve. I got a number with some guys name that they were unable to change.

Never left Walmart returned the phone would not give me the money back for the service card attached to the phone. Not too much money it’s the principle. Nor Walmart wouldn’t even help. EF STRAIGHT TALK.

EF WALMART. NEVER GOING BACK

Guest

I would never bend over backwards to help you out either. Maybe you should just use a different phone service.

View more comments (236)
Angela B Tmu

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SIM Cards not delivered & now lost???

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Straight Talk Wireless - SIM Cards not delivered & now lost???
Straight Talk Wireless - SIM Cards not delivered & now lost??? - Image 2

I ordered 2 SIM cards from Straight Talks website on Feb 6th with a 2 day air delivery shipping. It was promised by email that it would be delivered 1 to 3 business days after shipping date which was on Feb 7th.

It was first showing my package to be delivered on Feb 9th by 7 pm. The first time I tracked the package was on Feb 9th but it was after 7 pm before I did so. Confused I decided to check it again the next morning & only message for delivery status was "On the way" "processing at local facility". I continued to check everyday but it wasnt until Feb 14th the message for delivery status changed to "information not available"!

I tried contacting Straight Talk through the online chat & after explaining everything was told I would need to callin which is crazy considering I dont have an active phone due to not having been delivered the 2 SIM cards. I was able to call on Feb 16th & once I finally reached a live rep, she kept asking me for a phone number or IMEI number to locate account. I tried explaining several "6" times that I had no number nor did I have a device saved to my account & if she could locate by email or Order # it would be more helpful. She then begin arguing & proceeded to ask me how was she suppose to locate my account with no phone number or IMEI number!

I explained to her that I did not know that I wasn't the one who worked for Straight Talk that she was so that something an employee should know how to do. I asked for her to let me speak with a supervisor or anyone that might know how to locate my account without that info. She then wanted to argue about why did I need a supervisor & she needs a phone number to locate my account! I asked at minimum 6 times i believe to be transferred to a supervisor & when she proceeded to keep arguing I stated I was going to hang up & call back to see if I could get a different rep with more experience than her.

I was calling Straight Talk back when my phone rang & it was her again still asking me for my phone number or IMEI number to locate my account! While I received a discounted rate for the SIM cards totaling to $2.12, the amount of money doesn't matter so much as the principle of the issue! I was argued with, given no information on what to do about my package, not 1 rep volunteered to help me in the process other than my brother! My next step is to file a claim so it will be investigated & hopefully bring resolution to this matter.

All I really want are my SIM cards & better training for the reps that work at Straight Talk!

I will accept a refund but for me to be a completely satisfied customer then the $$ alone will not be enough! They are going to have to offer cash $$ or discounted rates for items specifically made for my brand cell phone at the time of purchase!

View full review
Loss:
$2
Pros:
  • Quality cell phones
  • Great coverage
  • Good price
Cons:
  • Not acceptable to 1st time user
  • Good until you need help
  • Not satisfied

Preferred solution: I want my 2 SIM cards so I can have an active phone & I really feel that more training plus courses be made available for free in different areas!

User's recommendation: Make sure to just go to a physical store over online ordering!

Anonymous
map-marker Fargo, North Dakota

701373****

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Straight Talk Wireless - 701373****
Straight Talk Wireless - 701373**** - Image 2

538801****67230 can you please let me know is next refill my phone number is 701 373 **** is $45,00 please guys I want to my phone number still same and please guys just give me the next refill

View full review

User's recommendation: My name is Timothy Johnson

1 comment
AlexTrac

Hi, Guest-583**** This is Maria from Straight Talk Wireless. We are very sorry to hear that.

As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you.

Please chat with us via this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.

JW1980

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Verified Reviewer

Horrible customer service and phone service

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My hotspot quit working all of a sudden and I have been using the same device for months, got a new phone 3 months ago and it still worked. All of a sudden 2 weeks ago my hotspot wouldnt work anymore.

I have been speaking to this company for 2 weeks trying to get it figured out. I have been told my imei number and phone dont match by 2 out of the first 6 people I spoke to yet the others said nothing. Again, new phone was 3 months ago and NO problems. Before I spoke to anyone I renewed my service early thinking it would start it overnope.

I went and bought a new SIM card like they suggested and spent another 45 mins on the phone for them to supposedly get it all going again.nope still doesnt work.

Paid for a month plan, didnt get what I paid for and finally went to another carrier, still had 20 days left on the plan and they refuse to give me a refund for any of it. The only thing they did do right was give my number to the new carrierDO NOT RECOMMEND!!!

View full review
Loss:
$97

Preferred solution: Full refund

User's recommendation: NO NO NO

1 comment
AlexTrac

Hi, JW1980. This is Maria from Straight Talk Wireless.

We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.

Tommy N Wvp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Techinal support. They have gave me the consist run around for 2 days now, my new phone still doesn't work

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I've been a really happy straight talk customer for 15+ years now. With that said, I have a Samsung note 9 that I need as my new phone.

I bought a new sim card as advised from talking to straight talk customer support. As soon as my new sim card came in the mail, I contacted techinal support to switch my straight talk number to my newer unlocked note 9. I've been on the phone for 2 evening in a row now and techinal support just gives up on getting my phone working(phone wont call out and i get "network not registered " message. They will have me go threw the common steps at first and then transfer me to a higher department to talk to another person in which I go threw the same steps with that person until it gets to the point where they tell me that they are gonna enter some information and I'll get a call back in 15 mins on my call back number.

So when I get the call back from them, it's someone different and we start the same steps over and over that I went threw when I first called to begin with, I explain this to them and let them continue to do their process and they act like they understand, and then after a few of the same steps I've already tried and tried and tried they will say the same thing about a call back or tell me turn m6 phone off for 15 mins and then it will work. This has happened 2 nights in a row now for 3 hours back and forth each night.

They close at 12pm. So tonight at 11:40 after talking with 3 different ppl they tell me turn off the phone for 15-20 mins and you will be able to call out(which i felt like was bs, and i even expressed that i keep getting told this over and over and that im borrowing the phone from my friend just to be able to talk to customer support to begin with.its been over an hiur and it doesnt work So I don't know what else to do now except try this review...and I've been polite with them and they lie to get me off the phone and never fix the issue

View full review
Loss:
$150
Pros:
  • Good cell tower service
Cons:
  • Good luck getting a difficult issue resolved
  • Customer support

Preferred solution: Someone to fix my issue from techinal support.

User's recommendation: Go with phone carriers with good customer support

8 comments
MariaST

Hi Guest-250****. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience that you encountered while trying transfer your phone number to your new SIM card. As your service provider, this is not what we want you to experience. We can schedule you a callback to the Corporate Department to escalate the issue. To do this, we will need to ask for your alternate contact number and the best time we can call you.

For security purposes, we do not advise our customers to post their contact information through this channel. Kindly send your contact details via the chat link https://***/support/contact, or by calling 1-877-430-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Guest

Update: I called and talk to a customer representative at the 1-877-430-**** #. I talked to someone with knowledge and got to the source of the problem right away.

Tech support told me from the first time I called them(I had to buy a new sim card) to transfer my # to my new phone.

I was advised tonight that I need to buy another new sim card bc techinal support "activated" my new sim instead of a transfer(if that makes sense) thank you all here at pissedconsumer and I will give another update when my new sim shows up and everything gets sorted out. But evidently instead of my phone # and sim settings transfered to my new phone....tech support activated it instead of "transfer" and that's the problem....

AlexTrac
reply icon Replying to comment of Guest-2502682

Hi, Guest-250****. Please be informed that this is Maria from Straight Talk Wireless.

Please be informed that this is not an automated message. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. By the time that you'll received the new SIM card, and you need help to sort things out or associate the SIM number to your account.

Rest assured that we'll be more than willing to help you with that. If there are any occurring issues or if you have additional concerns you'd like to discuss, please do not hesitate to reach out to us through the information provided below. Your feedback is of utmost importance to us, as we continuously strive to enhance your experience with Straight Talk Wireless. Thank you for your continued support, and we remain dedicated to assisting you promptly and effectively.

Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you soon.

MariaST

Hi Tommy N. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service and customer support. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you soon.

Guest
reply icon Replying to comment of MariaST

Not yet, I'm still waiting on my new sim card to come in the mail. Supposed to be here April 1st.

This has been a big hassle for such a simple phone transfer but I do appreciate you Maria. Thank you.

AlexTrac
reply icon Replying to comment of Guest-2507660

Hi Guest-250****. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service and customer support. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you soon.

Guest
reply icon Replying to comment of AlexTrac

Maria I received my new sim card in the mail and called yesterday evening to get number transferred to the new phone. And they still didn't get it working correctly.

The lady told me to turn my phone off for 30 minutes and someone in a higher department would call me back. When I received the call back it said they were closed. Can you please give me a direct number to call to have this fixed please.

My phone won't call out and says network not registered. I'm having to use someone else's phone in the evening to call customer support so this is a real hassle.

AlexTrac
reply icon Replying to comment of AlexTrac

Hi Guest-251****. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service and customer support. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you soon.

View more comments (7)
Resolved
Linda H Dau

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Verified Reviewer

Resolved: Unable to cancel auto renewal

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Updated by user Apr 13, 2024

Company fixed the issue and I have been provided with apology. Straight Talk refused to stop the auto renewal so l contacted my bank, told them the situation and had them put a stop payment on Straight Talk when they tried to debit my account. This worked.

Original review Mar 29, 2024
Been paying for auto renewal on a phone for my son who lives in another state; however have been unable to reach him for more than a month. Believe phone is lost or stolen and tried to cancel auto renewal but customer service refuses since l dont know his pin # and dont have access to his email to receive a security code.

Had to go to bank to place a stop payment on the debit card used for renewal.

Since Im the one paying, l should be able to cancel the renewal. This is ridiculous!
View full review
Cons:
  • Have to jump through hoops to cancel auto renewal

Preferred solution: To make it easier for auto renewal to be canceled.

User's recommendation: Don’t believe Straight Talk when they say you can cancel auto renewal

1 comment
MariaST

Hi Linda H Dau. This is Maria from Straight Talk Wireless.

We totally understand how frustrating this might have been on your end. Please accept our most sincere apologies for the trouble you have gone through with our customer service. We know you have spoken with our customer service representatives, and felt that your issue is not being handled quickly enough. Please know that we are continuously working on improving our procedures, products, and overall services to better serve our valued customers.

Feedbacks from our valued clients are extremely important to us. We will surely take note of your concern, and we'll develop a way to effectively improve our customers' overall experience. If there are lingering questions or suggestions, please don't hesitate to contact us through the information provided below. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word BUY to 611611. In this way, you can refill the account using your credit card by yourself without talking to a live representative. Moreover, you can also access your ST my account app to pay your plan.

Have a good day!

Thank you for still staying with us, we do appreciate it. We'll be looking forward to working with you.

Daniel S Amj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walnut Creek, California

Charge to much money

Straight Talk Wireless - Charge to much money
Straight Talk Wireless - Charge to much money - Image 2
I got charged yesterday for two $35 refill cards and I want one my cashapp says it one 2:01 pm yesterday and one a little later after! I dont have money to give I would like to keep using Straight Talk but would like my funds put back on my cashapp please Thank yo
View full review

User's recommendation: Refund money put back on cashapp

1 comment
MariaST

Hi Daniel. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

Shaunacee c
map-marker Portland, Oregon

Have a family plan with Straight talk

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I have 4 phones on my account and the last 4 months they tell me one thing and do another one phone end date is always different from the other 3 phone for service end date and they take out more money then they should or they turn off my service and when I call they tell me to pay this one amount and then promise that I don't own no more money till the next month and then 3 of my phones end up with no service and the number that is the main line end up with no service and one of my other numbers have the service on.and I ask they to see the last person I talk to and they can't even do that. I always get different information and I been with straight talk for years and if you promise a customer that you don't own nothing till the next month and all your phone service will be working and have service on them and they don't then they should put the service on the Lines they turn off back on.

And stop saying one thing and end up not keeping there word to there customers . Cause the customer is always right

View full review
1 comment
MariaST

Hi, Shaunacee c. This is Maria from Straight Talk Wireless.

We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.

Tangela D Rkj

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Verified Reviewer

Worst phone experience and customer service experience I ever experienced

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Ever since my last review I called in to pay my bill and the customer service representative ask for my credit card information five times then he proceeded to ask for the PIN then he proceeded to ask for my credit card information a third time which I did not give it to him and I asked for his supervisor he kept me on the phone hostage for about an hour and a half I could not talk to anybody when I called back after I got off the phone with him it seemed like everyone was on his side that's the reason why I said I do not like straight talk because it is run by a bunch of foreigners so around 10:00 p.m. that night I got a charge to my credit card for $120 basically one of straight Talk representative try to take my card information and charge it when I try to report this information they gave me a run around till this morning and then they try to force me into a phone plan that I did not have the money for I was calling to get the $25 plan they told me no I had to get the $35 plan they was real nasty to me the worst customer service experience and the worst phone service ever I do not recommend I do not care what they say or what they do I do not recommend this phone service to nobody they literally had me crying on the phone and they did not care this is the most heartless phone service company ever

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Cons:
  • Very rude and non english speaking

User's recommendation: Run and never look back because if you want to be treated like crap go with this company

1 comment
MariaST

Hi, Tangela D Rkj. This is Maria from Straight Talk Wireless.

We totally understand how frustrating this might have been on your end. Please accept our most sincere apologies for the trouble you have gone through with our customer service. We know you have spoken with our customer service representatives, and felt that your issue is not being handled quickly enough. Please know that we are continuously working on improving our procedures, products, and overall services to better serve our valued customers.

Feedbacks from our valued clients are extremely important to us. We will surely take note of your concern, and we'll develop a way to effectively improve our customers' overall experience. If there are lingering questions or suggestions, please don't hesitate to contact us through the information provided below. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word BUY to 611611. In this way, you can refill the account using your credit card by yourself without talking to a live representative. Moreover, you can also access your ST my account app to pay your plan.

Have a good day!

Thank you for still staying with us, we do appreciate it. We'll be looking forward to working with you.

Elizabeth H Ker

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

I have had problems with straight talk. Their service towers are awful and now I have bought a new phone and I can’t get it To work now my old phone and my new phone both ain’t working so I can’t cont

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Straight Talk Wireless - I have had problems with straight talk. Their service towers are awful...
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Straight Talk Wireless - I have had problems with straight talk. Their service towers are... - Image 3
Straight Talk Wireless - I have had problems with straight talk. Their service towers are... - Image 4
Straight Talk Wireless - I have had problems with straight talk. Their service towers are... - Image 5
Straight Talk Wireless - I have had problems with straight talk. Their service towers are... - Image 6

My phone is not working. I had bought a new phone and I had it switched over and neither phone is working.

View full review
Loss:
$1078

Preferred solution: I want my new phone fixed I just wanted it to work

User's recommendation: Go with somebody else

2 comments
MariaST

Hi, Elizabeth H Ker. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

AlexTrac

Hi,Elizabeth H Ker. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

View more comments (1)
Allan R Zfy

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Verified Reviewer

No reasonable help

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My phone stopped making calls and receiving them. Upon trying to get them to fix it.

I'm met with people who have no clue what they are doing. The phone center is there to make you feel as though they will help but don't. Then try to get kicked up to the next level of help. They REFUSE.

When I know for sure that level will help me. So 50 bucks for 8 days of service well done!

View full review
Loss:
$50

Preferred solution: I want my phone to work. Easy just kick me up to next level they will help me

User's recommendation: Avoid this company

1 comment
MariaST

Hi Allan R Zfy.This is Maria from Straight Talk Wireless. We read your post and we'd like to apologize for the issues you encountered with our service.

Please know that this is not the kind of experience we want you to have. Our team are continuously working on improving our procedures, products, and overall services to better serve our valued customers. We would like to speak with you to make things right. In addition, aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

Moreover, you can also access your ST my account app to change and update your plan. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

Chelsea M Csf

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Verified Reviewer

Terrible Customer Service

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Changed my phone plan to a different provider/number and was charged again. Called to cancel for the second time.

Was told they needed to verify my account by sending an SMS message to my old number. I explained I no longer have access to the old number they offered to send a code to my email, gave them the code and they said it was incorrect and could not verify my account to cancel.

Asked to speak with a manger or someone else who could help and was told "They're just going to tell you the same thing." Problem was not resolved and probably never will be. Working on filing a dispute with the bank.

View full review
Loss:
$49

Preferred solution: My phone line cancelled.

User's recommendation: Would not recommend.

1 comment
MariaST

Hi, Chelsea M Csf. Please be informed that this is Maria from Straight Talk Wireless.

Please be informed that this is not an automated message. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We want to sort this out with you.

Rest assured that we'll be more than willing to help you with that. If there are any occurring issues or if you have additional concerns you'd like to discuss, please do not hesitate to reach out to us through the information provided below. Your feedback is of utmost importance to us, as we continuously strive to enhance your experience with Straight Talk Wireless. Thank you for your continued support, and we remain dedicated to assisting you promptly and effectively.

Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you soon.

Gerard B Vru

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Blacklist Unauthorized

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Straight Talk Wireless - Blacklist Unauthorized
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Straight Talk Wireless - Blacklist Unauthorized - Image 3

On Tue, Sep 26, 2023, 11:46 PM Gerard Baptiste wrote:

Gerard Baptiste

Account number 912-278-****

Imemi#357852****24951

Device type #moto g pure (XT2163DL)

Sim# 891480****781816****

Latest Ticket number#128-417-****

On July 27,2023 I called in to unlock my phone and go to another carrier and after unlocking the device with the codes I received; this device I learned was Blacklisted by someone in your company. I called back in and was told that I would have to purchase a new sim and pay for service!

I followed those instructions and found myself still without service! So my account was escalated to the port department and I was given a ticket number and was told that the issue would b resolved in 72hrs! Never happened, so I called back in was told I needed to contact Verizon wireless to have the blacklist removed so I called got both carriers on the phone and Verizon stated this was on TracFone end! So I called in 10 more times and each time a different story until today!

I called in and was told to remove my sim you guys asked me pay 11.00 again and the phone worked for 12min minutes and service went back out! I called in again and was told on the billing side my account was clean far as the blacklist but the FCC has not responded or removed the blacklist requested by your company! I have filed a formal complaint against your company and want my device removed from the blacklist! I am currently traveling as a United States Marine and I need my device to contact my family!

I am over seas working and can't purchase another device and you can't ship me one while deployed!

This is the only means I can connect with family while on tour! I beg you to please address this issue!

You can find my account under the email provided!

View full review
Loss:
$450

Preferred solution: My imemi number remove from blacklist

User's recommendation: Please be careful the customer service rep lie

1 comment
MariaST

Hi Gerard. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

Ann H Vqm

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Verified Reviewer

Customer service

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Called to get phones lines straight customer service representative Nicole would not transfer me to a supervisor because she could not help me with my issue kept telling me i need to call back to speak to someone else which i told her there was no need for me to call back to speak to another customer service representative that only gonna say the same things that she said and could not help me either she completely refused to connect me to a supervisor and just kept repeatedly saying you have to call back to speak to another customer service representative i have had this service over some years now and never had any issues with my services or any customer service representative til like the middle of last year 2023 until now in 2024 the service and data and the customer service representative have all became worse they cant help dont knkw anything barely can give you instructions on how to do things and if they do give you instructions to troubleshoot you do about 3-4 different things and it still does not work and they will refuse to connect you to someone higher up the chain that can giveyou better insight on the issue or that can help them to help you throughthe process im just so dissatisfied at this point with the whole service ive had nine lines with this company and im ready to remove all of them to another service

View full review

Preferred solution: Nothing just going to find another service

1 comment
MariaST

Hi, Ann H Vqm. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

Jessie B Dfd

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Verified Reviewer

Stopped receiving free Walmart+

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