Straight Talk Wireless Reviews and Complaints
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6
ISSUES RESOLVED
1.5K
COMPANY RESPONSES
1.9K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$759
AVG LOSS
370K
PAGE VIEWS
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Cons
- Horrible customer service
- Customer service staff
- Misleading terms of service
Pros
- Price
- Unlimited plan has served me well
- Cell phone
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- Latest review first
- Most helpful reviews first
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Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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Most Helpful
Review
My activity rewards screen on Straight Talk website/my acct shows 7000 rewards points earned for an extra line, at and around the same time I bought a new iphone 6 s through Straight Talk's partner, Smartpay, with monthly pmts being made by me for the iphone. The...
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Review
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered
Straight Talk Wireless review: Nothing yet my phone is still not working
I'm locked out of my account and phone on my Samsung Galaxy J7 pro it's asking for a PUK code it's been like this for 2 days I'm not happy
Review
Service
Straight Talk Wireless Customer Care
Pros
- Have used straight talk for 10 years
- Affordability
Cons
- Tech support
- Bad service and bad customer service
- Umprofessional liars
Reason of review
Locked out of my account and I need a PUK code to unlock it the phone is not working properly and I need a PUK code to unlock it
Loss
$500
Preferred solution
Full refund
Straight Talk Wireless review in Carlsbad, California: Not worth the few dollar monthly savings
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
Review
Service
Straight Talk Wireless Customer Care
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Verified ReviewerStraight Talk Wireless review: I would not go through them
Got a phone from a friend and they had straight talk too. Bought a $55 plan unlimited data talk n text put in on didn't have data called them and they said i needed a new Sims card. I order on called back and there tech messed the new card up and there wanting me to buy another one and I just got that one. And they wouldn't replace it even after they said it was there fault there tech support messed it up. Bull *****.
Review
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution
Straight Talk Wireless review: Never
I had been with straight talk for five years, up until my last experience with them! THEY HAVE THE WORST CUSTOMER SERVICE! Half the time I cant even understand what they are saying, because they barely speak English well enough ! Not being rude or racist, just pointing out the low quality level of their so called customer service I HAVE NOW BEEN CHARGED TWICE FOR A SERVICE I NO LONGER HAVE , WANT OR USE ! I HAVE CONTACTED THE BBB , THEY ARE CROOKS AND GET THIS THEY PROMOTE AND ADVERTISE HAVING hotspot yet when you pay for it and So called unlimited data theyre not even set up for a hotspot, although youre being charged for it!
Review
Product
Straight Talk Wireless Account
Cons
- Huge and complex language barrier
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
Straight Talk Wireless review in Crossville, Tennessee: Don't get!!!
Where the *** is this DAMN office at in chattanooga !!! Those damn *** liars!!! They had my service and my sons and wifes where we ciuldnt even send a text all GOD DAMN day with out hitting airplane mode ovet and over! Then gave each one of us a differant lie!! This compqny will do any DAMN thing to save a DAMN dollar and there DAMN custumer service are a bunch of idiots that you cant even DAMN understand. LEARN GOD DAMN RNGLISH MOTHER ***
Review
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$50
Straight Talk Wireless review: Because I can’t make any calls
SIM card lock The phone is lock
Review
Product
Straight Talk Wireless Sim Card
Straight Talk Wireless review: I would like to get my rewards after 3 yrs
Update by user Nov 26
Not resolved
Original review posted by user Nov 26
Tired of talk. You are insulting me. If you want to keep me as a customer I want to speak with someone in the corporate officeReview
Cons
- Rude know it all reps
- Everything is false adervtisment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Straight Talk Wireless review: To change my number
My number is being changed
Review
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Straight Talk Wireless review in Pensacola, Florida: To add data to my existing plan
I would like to only add 5 dollars in data to my existing plan
Review
Service
Straight Talk Wireless Mobile Internet Service
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Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.
I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.
I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.