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Straight Talk Wireless - Terrible Company

1.0
Details
My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line. Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then go ahead start monthly service for them. When my husband tried to connect the phones, he was told that the phones were “too old.” Walmart STILL SELLS iPhone 5’s! They just lost four customers.
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Author
Cons
  • Will not honor promotion
Reason of review
Poor customer service
Preferred solution
Nothing. Changing companies.
Review #1589198 is a subjective opinion of poster.
1 comment
Straight talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with...
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MariaST
Straight Talk Wireless Verified Representative
#1717068

Hi ShortChihuahua389. This is Maria from Straight Talk Wireless. We apologize for the inconvenience you have encountered with our service specially with Wi-Fi calling. We valu...

Author
Reason of review
Theft by Straight Talk
Loss
$60
Preferred solution
Full refund
Review #1583924 is a subjective opinion of poster.
1 comment
1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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MariaST
Straight Talk Wireless Verified Representative
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we ho...

Author
Pros
  • Good until you need help
Cons
  • Support services
  • Service
  • Keep hanging up on me
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Review #1582048 is a subjective opinion of poster.
2 comments
1.8
Details
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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MariaST
Straight Talk Wireless Verified Representative
#1712124

Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless. I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a con...

Author
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Review #1576571 is a subjective opinion of poster.
2 comments
1.0
Details
I went on StraightTalk 4/29/2019, attempted to purchase a phone card for my home-based system. The computer froze, did not give me a receipt, and I was doubled charge. I called my bank on May 1, 2019, called StraightTalk and went through several transfers. The last...
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MariaST
Straight Talk Wireless Verified Representative
#1708426

Hi IllustriousDuck902. We sincerely apologize for the inconvenient experience that you had with our dealership. We understand your frustration. This is definitely not the expe...

Author
Cons
  • Unwilling to help
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund
Review #1569490 is a subjective opinion of poster.
2 comments
1.0
Details
I will never use Straight Talk again. I am taking a class and I wanted to use the hotspot to upload my homework to my teacher and get off the mobile hotspot. I am not using it to download large files or stream videos or movies. When I tried to connect via hotspot it...
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MariaST
Straight Talk Wireless Verified Representative
#1702457

Hi queenofmean. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused. It is stated under the terms and conditions I. Straight Talk Wireless Serv...

Author
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund
Review #1560000 is a subjective opinion of poster.
2 comments
Straight Talk Wireless - 2g Throttling
On 5/22 I exceeded the 25gb data cap and was throttled. I purchased a new $55 unlimited card and activated it and chose the option to forfeit the final two days of my old plan. I am 11 days later, several hours on the phone and chat with foreign customer service with...
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MariaST
Straight Talk Wireless Verified Representative
#1697357

Hi dgroves. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the ac...

Author
Review #1550620 is a subjective opinion of poster.
2 comments
1.0
Details
On 5/29/2019 I loaded 1G of data on this hotspot. I was using it with a Republic Wireless Moto X phone for 15 minutes of navigation on 5/30/2019. When I got to my destination the data was gone. I called customer service and they said I had used up the data. Lucky for...
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MariaST
Straight Talk Wireless Verified Representative
#1695210

Hi debcaswell99. I'm Maria from Straight Talk Wireless. I'm sorry that you are having issues with your data. We would like to discuss the details of the issue, so that we can ...

Author
Cons
  • Customer service in third world countries is stealing data
Reason of review
international theft of data
Loss
$15
Review #1548034 is a subjective opinion of poster.
2 comments
First they take my hotspot from my f ***ing phone,no more hotspot and I use it for my Xbox one to download games, they didn't inform me of their dumb change, so I bought the unlimited data plan AGAIN, then they make this shi*** *** hotspot gadget that you have to buy,...
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MariaST
Straight Talk Wireless Verified Representative
#1694888

Hi. I'm Maria from Straight Talk Wireless. I am sorry to hear that you are caught in this situation. I will be more than happy to help you in resolving your concern. Please cl...

Author
Review #1546818 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Latest Question

Straight Talk Wireless Questions
5 comments
1.4
Details
I had issues with my phone yesterday, I could not send or receive phone calls or text messages (of course, my monthly payment plan had just been taken out the day before) and they did the same thing to try to resolve it 5 or 6 times even though they had it on record...
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MariaST
Straight Talk Wireless Verified Representative
#1695211

Hi AnnoyingElk115. I'm Maria from Straight Talk Wireless. I noticed your post, and I'm sorry that you are having some problems. We would like to discuss the details of the iss...

Author
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Review #1546319 is a subjective opinion of poster.