Straight Talk Wireless Reviews and Complaints
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- Horrible customer service
- Customer service staff
- Misleading terms of service
- Price
- Unlimited plan has served me well
- Cost
Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.
I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.
I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.
Terrible time getting ahold of someone | Straight Talk Wireless review from Christiansburg, Virginia
- Better contact with customers
- Cost
- Price would be good if st provided the advertised service
- Bills are wrong
- No customer service
- No discount when you sign up
Dont ever have to return a higher price phone to them under warranty | Straight Talk Wireless review
Hi Michael W. This is Maria from Straight Talk Wireless.
We're sorry that you're having a problem with your phone. We'll look into this issue for you. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
- Decent service for the money
Hi Lelia. This is Maria from Straight Talk Wireless.
We're sorry for the negative experience you have encountered with our customer service and specially for not being able to receive text messages. Let's look further into this matter, and work to get this resolved. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi Kelli Z. This is Maria from Straight Talk Wireless.
We truly understand how you feel. Our carrier partners are making network changes in order to improve the overall service. These network changes will prevent your current non-VoLTE phone from working. In order to avoid a loss of service, you will need to upgrade to a VoLTE capable phone.
We sincerely apologize for the inconvenience this network change may cause you. With an upgraded phone, you can now begin using the enhanced features of the new network, such as: Faster call connection Clearer, more natural sounding calls Improved battery life The ability to browse the internet, use data and GPS while on a call For further assistance, please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Cant access my internet | Straight Talk Wireless review from Pearl, Mississippi
Actvaite the my phone | Straight Talk Wireless review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi Gonsalo. This is Sara from Straight Talk Wireless.
We understand how important it is to have excellent service. I'm sorry you're experiencing problems with your network. I assure you I will do all the research necessary to get this resolved for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
You may also text HELP to 611611.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
- 4g service
- Data and my network doesents work
- Cheap and no contract
- Data sucks most data is used up trying to get a connection
Smart pay and rewards | Straight Talk Wireless review from Grand Rapids, Michigan
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Hi Samella. This is Maria from Straight Talk Wireless.We are sorry to hear that you are having this situation.
Please accept our deepest apology for this experience. Allow us to check your account and provide you with the best possible resolution. To further assist you, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
- Cheap
- Doesnt work frequently
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Hi Elena S. This is Maria from Straight Talk Wireless.
We're sorry for the negative experience you have encountered with our service. Allow us to make this right for you. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.