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I have never seen an American based company that only uses foreign customer service. I can not understand any damn thing the people are saying in the Philippines. I was on the phone 09/25/18 from 7pm est til 907pm est when I just decided to hang up. I was transferred...
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#1365962
STraight talk sucksssss! I have waisted atleast a week of my life on the phone with there customer service which is just a bunch of overly nice people pointing fingers at each other never fixing the problem just wasting my time and telling me to call back later. The...
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MariaST
MariaST

Hi DesertedMouse. This is Maria from Straight Talk Wireless. We are very sorry if you have encountered some issues. We also regret that we provided you with bad service and a ...

MariaST
MariaST

Hi DesertedMouse. I’m Maria from Straight Talk Wireless. We're sorry for the trouble you've encountered with our customer service. We'd like to take a closer look into what's ...

#1364516
I. Call and thay decide. Taking it but my bank said thay. Did it is going to be investigated
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MariaST
MariaST

Hi. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. Allow us to review your account so we can provide you with a concrete...

MariaST
MariaST

Hi, anonymous. This is Maria from Straight Talk Wireless. We apologize for the trouble that you have been through. Allow us to gather some information so that we can further i...

#1364146
Humbly seeking advice, I have been a loyal customer to ST for over 12 years. About 8 months ago, due to a clerical error on their part, my zip code was changed. After 3 weeks of phone calls, texts, Etc... The only response I get is that if they change my ZIP code back...
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MariaST
MariaST

Hi, RemarkableDolphin236. This is Maria from Straight Talk Wireless. Thank you for being a loyal customer despite your bad experience on the sudden change of your phone number...

MariaST
MariaST

Hi RemarkableDolphin236. This is Sara from Straight Talk Wireless. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with your...

1.6
#1362539
i have had the same straight talk number for 3 years 2 days ago my service was stopped i called first they told me i had never had service then after 3 hours of arguing they managed to find my number i never had and reattached it to my account today while i was on a...
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MariaST
MariaST

Hi, IntriguedRabbit. This is Maria from Straight Talk Wireless. We understand your frustration. We apologize for the trouble that you have been through. Allow us to gather som...

MariaST
MariaST

Hi IntriguedRabbit. This is Sara from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenie...

1.0
#1362426
Yesterday my phone was deactivated and I am up to date on payments until October 1st.I called customer service and encountered so really rude and obnoxious people who spoke very little English.After 8 calls to your experts my phone still is not working.Serveral so...
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MariaST
MariaST

Hi WigglyServal377. I am Maria from Straight Talk Wireless. We're sorry for the trouble you've encountered with your phone. If you give us another chance, we assure you we wil...

MariaST
MariaST

Hi WigglyServal377. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your conveni...

1.0
#1359770
Spent 8 hours on the phone getting transferred around, repeatedly hung up on and lied to by the worst customer service team ever assembled. They make you answer the same questions and after you answered them all they tell you to hold while they transfer you. Then hang...
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MariaST
MariaST

Hi BeneficialAngelfish. I am Maria from Straight Talk Wireless. We understand your frustrations about our service. Please accept our deepest apology for the inconvenience you ...

MariaST
MariaST

Hi BeneficialAngelfish. This is Maria from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http:...

1.0
I didn't like
  • Fact the customer is to be cheated as much as possible
  • Cheating people out of their money
  • Service is very poor very verry poor
#1359613
My high speed data was cut from 4g to 2g because I went over my data limit. After contacting customer service and informed them that the reason I've been using so much data is because I live in Eastern North Carolina and power, TV and phones are out due to hurricane...
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Anonymous
Kayla

So I guess straight talk is the only carrier NOT helping customers after hurricane Florence. Not surprising at all. I'm sure many customers like myself used all data during th...

Anonymous
Wanda

This company has done nothing for hurricane victims...my phone was not working....had very limited to no service....couldn't find out what was going on...had no power and no s...

4.0
#1359367
I bought the new 10g plan. The speed was .08-.12 mb/s. Used it up and they shut me off on data. The advertisement stated up to 2g speed after the 10g data usage limit. Called and called. Had Walmart call and then I got my data at a whopping .01-.03 mb/s download speed....
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MariaST
MariaST

Hi ReflectingBullock. My name is Maria from Straight Talk Wireless. We apologize for the trouble you've encountered with the data service. We'd like to take a closer look into...

MariaST
MariaST

Hi ReflectingBullock. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience you have encountered with your data. Allow us to further check on...

3.0
#1358784

Contact Straight Talk Wireless

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
More
I am outraged that Straight Talk advertises that they offer unlimited date and then puts limits on the data. My phone was purchased in a Straight Talk box and my phone has a WIFI option and I was told I can't use my data with that option. I like their phone service...
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MariaST
MariaST

Hi GlaringDeer846. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenie...

MariaST
MariaST

Hi GlaringDeer846. I’m Maria from Straight Talk Wireless. I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2CuBvXO to chat...

4.3
#1356794