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On May 11th I paid my phone bill because on May 10th they turned my services off May 11th my phone bill was paid $113.26 as of today May 21st I still have no service Straight Talk has informed me that SmartPay has me on a block SmartPay insist that they don't have me...
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MariaST
MariaST

Hi. My name is Maria and I work with Straight Talk Wireless.We sincerely apologize for the inconvenience and trouble you have been through with your account and phone service....

1.3
#1260856
I talked to several people and there was only one that said they could help n of course transferred me to someone else. I bought one of the 3 EXTREMELY similar service cards at the store. I had gotten the $60 service plan by mistake thinking it was the unlimited data...
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Anonymous
Red

That comment is too long to read in its entirety. Why not engage a reputable service if you must have wireless ? Cost ? Ironic that you must call a phone company ...

MariaST
MariaST

Hi freeduck339. My name is Maria and I work with Straight Talk Wireless. Please accept our sincere apologies for the inconvenience and trouble you have been through. We can fu...

2.1
#1258180
Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
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MariaST
MariaST

Hi. My name is Maria and I work with Straight Talk Wireless. Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a...

#1258078
I bought a $45 10 g plan that will end on the 19th of may in a few days and i ran out of high speed data but i should be able to use slow data even if it takes forever but when i try it says im offline. I tried to get help but they said to be able to help i needed to...
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MariaST
MariaST

Hi yearlysalamander. This is Janet from Straight Talk Wireless. We have read your post and we sincerely apologize for the inconvenient experience you had in using our data ser...

1.9
#1255937
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Straight Talk Wireless - Throttled service after being a customer for three years.

Straight Talk Wireless - Throttled service after being a customer for three years.
They have throttled my data down to .25 Mbps during the day. After midnight my speed goes back to 14-8 Mbps. I've tried everything with customer service and their final answer was "we have tried everything, sorry".
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1254968
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Straight Talk Wireless - Fraudulent charges from strait Talk

For the last ten months there has been a extra charge for 49.13 on my card from this company. When I contacted the company they refused a refund and told me they would continue to charge the card since I didn’t know who the charge was for!!! So I canceled the card and reported them for fraud but I’m out $492.49. Some one should start a class action lawsuit...
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1253333
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Straight Talk Wireless - Customer service sucks

Straight Talk Wireless - Customer service sucks
Tried to switch my phone over to T-Mobile from straight talk they refuse to do it all I ever get when I call there are a bunch of *** Filipinos that can't speak americanish they can all go *** themselves T-Mobile rules
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1250883
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Straight Talk Wireless - This company is a scam

It took me 15 minutes for this to load on straight talk. You are just wasting your money to upgrade to more Gs. The 35 bucks is not bad for the phone and text however. You can get your email if you are willing to wait a half hour or so. Forget sending any photos
#1249510
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Straight Talk Wireless - Data not working at all

i just re paid my phone card yesterday and received 10 gigs and now my data will not work at all. i tired sending an email to the help portion of the company and no response yet.
2.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1246249

Contact Straight Talk Wireless

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, FL 33178
Phone:
(877) 430-2355
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First it's difficult to talk to an actual person. Once you do pass the machine you get someone who is clearly unfamiliar with the service plans, is trained to question everything you say, and speaks very poor English. I'll explain: I called because I was originally on...
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1.9
I liked
  • Cheap and no contract
I didn't like
  • You get what you pay for i guess
#1245422