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I will never use Straight Talk again. I am taking a class and I wanted to use the hotspot to upload my homework to my teacher and get off the mobile hotspot. I am not using it to download large files or stream videos or movies. When I tried to connect via hotspot it...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi queenofmean. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused. It is stated under the terms and conditions I. Straight Talk Wireless Serv...

1.0
#1560000
Straight Talk Wireless - 2g Throttling
On 5/22 I exceeded the 25gb data cap and was throttled. I purchased a new $55 unlimited card and activated it and chose the option to forfeit the final two days of my old plan. I am 11 days later, several hours on the phone and chat with foreign customer service with...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi dgroves. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the ac...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi dgroves. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the ac...

#1550620
On 5/29/2019 I loaded 1G of data on this hotspot. I was using it with a Republic Wireless Moto X phone for 15 minutes of navigation on 5/30/2019. When I got to my destination the data was gone. I called customer service and they said I had used up the data. Lucky for...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi debcaswell99. I'm Maria from Straight Talk Wireless. I'm sorry that you are having issues with your data. We would like to discuss the details of the issue, so that we can ...

1.0
I didn't like
  • Customer service in third world countries is stealing data
#1548034
First they take my hotspot from my f ***ing phone,no more hotspot and I use it for my Xbox one to download games, they didn't inform me of their dumb change, so I bought the unlimited data plan AGAIN, then they make this shi*** *** hotspot gadget that you have to buy,...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I'm Maria from Straight Talk Wireless. I am sorry to hear that you are caught in this situation. I will be more than happy to help you in resolving your concern. Please cl...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi PissedConsumer1546818. This is Maria from Straight Talk Wireless and I have read your post here. I'm really sorry for the inconvenience you have gone through with your Mobi...

#1546818
I had issues with my phone yesterday, I could not send or receive phone calls or text messages (of course, my monthly payment plan had just been taken out the day before) and they did the same thing to try to resolve it 5 or 6 times even though they had it on record...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi AnnoyingElk115. I'm Maria from Straight Talk Wireless. I noticed your post, and I'm sorry that you are having some problems. We would like to discuss the details of the iss...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi AnnoyingElk115. This is Sara from Straight Talk Wireless. We do apologize for the inconvenience that you have experienced with our service. We are determined to hlep you re...

1.4
#1546319
Can't send or download text messages. Sent email to the address mentioned in the other reviews and it came back as not being found. Am going to call customer service one more time and if not resolved will be dumping this garbage and going back to ATT. Angry
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I'm Maria from Straight Talk Wireless. We apologize for the trouble you've encountered with the Text Messaging service. Let us take a closer look into what's going on and ...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi PissedConsumer1544237. This is MariaST from Straight Talk Wireless. We sincerely apologize to hear about it. Allow to check on it so we can work with it and get this resolv...

#1544237
We noticed you are using a phone that is impacted by network changes that are happening at the end of the year. You are eligible for a discount on a new phone that takes advantage of the improved network immediately. Please visit yourphoneupgrade.com/straighttalk to...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi PissedConsumer1543920. This is MariaST from Straight Talk Wireless. The major carriers are continually improving their networks, and we need to migrate all customers curren...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi, PissedConsumer1543920. I'm Maria from Straight Talk Wireless. We would like to express our most sincere apologies for the inconvenience that you've experienced with our pr...

#1543920
worked great for 2 months dropped signal I tether so wtf. I buy from them and use there service but now no one knows anything. sucks bye bye
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I'm Maria from Straight Talk Wireless. We apologize for the trouble you've encountered with the data service. Let us take a closer look into what's going on and ensure to ...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I'm Maria from Straight Talk Wireless. I'm sorry to hear that you are having some problems. We would like to discuss the details of the issue, so that we can address it im...

#1540548
There a bunch of ripoff artists that took my money and then said I used up my data when I didn’t even have it on.
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi PissedConsumer1527420. This is MariaST from Straight Talk Wireless. We apologize for the inconvenience. Please chat with us at http://bit.ly/2CuBvXO so we can further assis...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I'm Maria from Straight Talk Wireless. We are sorry for the trouble this has caused you. Let us help you with your concern. Please click on this link http://bit.ly/2CuBvXO...

#1527420

Contact Straight Talk Wireless Customer Service

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Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
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Straight Talk Wireless Questions
Using the Verizon SIM- 2nd time I can't send messages- just hangs up with "Sending". First time I got a human that pushed the software fix. 2nd we played stupid human games with turn the phone off, pull the SIM, turn on, turn off, reinstall everything and go outside to...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi FreeFinWhale717. This is MariaST from Straight Talk Wireless. We apologize for all the inconvenience we have caused you. Let us check on this matter and get this resolved. ...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi FreeFinWhale717. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link http://b...

3.0
#1519931