Straight Talk Wireless
Straight Talk Wireless Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Straight Talk Wireless has a 1.8 star rating from 729 reviews, with 22% likely to recommend. Consumers are mostly dissatisfied; 68% say improve customer service and 50% say they will not use the service again.
Key Takeaways for Future Customers
- Low price and no contract appeal to budget shoppers.
- Service works until you need help; expect customer support challenges.
- Many customers request refunds or replacements.
Negative Feedback / Risk Areas
- Pervasive customer complaints about customer service, long holds, and automation.
- Billing errors, missing refunds, and delivery or activation failures.
- Problems with exchanges, cancellation policy, and protection plan claims.
Positive Feedback
Reviewers cite affordable pricing, medium price level, and occasional helpful live agents who resolve activations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Straight Talk Wireless has a 1.8 star rating from 729 reviews, with 22% likely to recommend. Consumers are mostly dissatisfied; 68% say improve customer service and 50% say they will not use the service again.
Key Takeaways for Future Customers
- Low price and no contract appeal to budget shoppers.
- Service works until you need help; expect customer support challenges.
- Many customers request refunds or replacements.
Negative Feedback / Risk Areas
- Pervasive customer complaints about customer service, long holds, and automation.
- Billing errors, missing refunds, and delivery or activation failures.
- Problems with exchanges, cancellation policy, and protection plan claims.
Positive Feedback
Reviewers cite affordable pricing, medium price level, and occasional helpful live agents who resolve activations.
Media from reviews
Washington, District Of Columbia
Service
Never had a issue, however haven't had the service for over 10 or more years. Since every cell company have pre paid, switch over once straight.
Dallas, Texas
Straight Talk is HORRIBLE!!!!!! Corporate contact info
- Phone stopped working after 1 month; minutes weren't recognized.
- BBB complaint led to a replacement phone and a month free.
Straight Talk is Beyond Horrible!
After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.
I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.
So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.
So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!
Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.
So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!
He could not give me a tracking number .. b/c there was none!
BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.
She is in the Corporate Office in Miami, Florida.
I also asked that I get a month FREE for all the aggravation and she agreed to do that.
This is her contact info
Main phone 800 876 **** x 6175
or 305-715-**** x 6175
fax 305-715-****
Her name is Karen Calderon
email is kcalderon@***.com
She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.
I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.
I hope this helps someone.
Arlington, Virginia
Make a payment
Use live people, not automated, please. I am using a new debit card. I need to renew my account, please give you my new account number.
User's recommendation: Use live people
Muscat, Muscat
مرحبا عندي مشكله في التلفون مقفول...الشريحة
مرحبا، عندي مشكله في التلفون مقفول من StraightTalk ممكن المساعدة من فضلكم ولكم جزيل الشكروفائق الاحترام
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received replacement phone
- The replacement under my policy never arrived after a year.
- Replacement was promised after the old phone was received, but it never arrived.
I sent my phone in for a full replacement, which was covered under my policy. It's almost been a year, and I never received a replacement.
I spent at least 15 hours trying to resolve the issue. They acknowledged they received my old phone and that I would receive it soon, and it never made it. Horrible customer service.
Still haven't received my replacement phone, and there's apparently nothing I can do about it. Do not upgrade to their protection plans or contracts; they do not honor the agreement.
- I used to like them until this happened
- Customer service sucks
Preferred solution: My phone replacement %hat *m entitled too according to our agreement
User's recommendation: Don't rely on them to honor your protection plan . They care if you received it or not and customer service is terrible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Terrible customer service....
- Poor customer service, frequent hangups, and language barriers.
- Cannot change the due date, risking phone downtime and a difficult port out.
im tired of dealing with this POS service... they will not change the due date so im without a phone till the 3rd...
now its *** getting to get the port out number to get another service. got hung up on 3 times. none of them speak good english. the phone i got is a POS as well...
do not use straight talk...i hate dealing with automated people anyways..
thats the only way to get anyone there... big no no on this service...i could go on and on but i dont have enough time...
Preferred solution: nothing
User's recommendation: anyone but straight talk with cricket and verizon..they all suck...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Refill service
I ordered the 45 dollar plan like always and was charged the 55 dollar plan. I called, and the lady that I talked to said that it is in service.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chico, California
You said my bill was due in June but you shut off my phone in may
I received a notification. It said the next payment is due on 6/21/2026, but my phone was turned off on 5/21/2021.
- Good cell tower service
- Turn your service off with no warning and you can reach a human
Preferred solution: Price reduction
User's recommendation: Check your dates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wichita, Kansas
Resolved: Phone delivery was supposed to be lats friday i pai exyra now no one can find irt
Nothing just a quiet line iPaid 409. For this phone and it never arrived... .
- There finance team smart pay dont use liez
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFile claim
I need to file a claim, and the automated service keeps repeating, 'Sorry, I did not get that.' Please say in a few words.
Preferred solution: Need a replacement iphone 13
User's recommendation: Probably not
Mena, Arkansas
Can't get minutes on my phone it added 2 dollars and something
My phone minutes was due the 27 th well we tried to add minutes and I'm on here with my nephew [PERSON_NAME] [PHONE_NUMBER] my number is [PHONE_NUMBER] it added 2 dollars and something and I got a text saying I got 45.00 but it won't do any thing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
Reactivate my cell number. Unless ud prefer I go to T-Mobile or something else
I just let my service expire and then tried switching over to a different company for one month, and it didn't turn out to be as good as Straight Talk. That company was T-Mobile, if you're wondering.
So I called back Straight Talk, and they reactivated my old phone with my old phone number without a problem. I must say, the employee at Straight Talk who I spoke with, her name was Denise, and she was absolutely amazing to work with. She had everything handled for me in about 7 minutes; I had my other phone back up and running with my same phone number and everything. She had to reprogram a new SIM card and some other stuff in the phone itself as well.
So if there's a way for you to get a message to Denise and tell her this customer certainly appreciates her, she should be in a higher level position in that company if there is one, because she knows what she's doing and she knows it well.
Thank you for your time! Outstanding!
Preferred solution: Price reduction
User's recommendation: If you're looking for a better carrier then whoever you're using now if it's not straight talk straight talk is absolutely the one and an amazing young lady over there named Denise is absolutely wonderful thank you guys for everything!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Vergne, Tennessee
Take payment out of bank account now
Take out my home internet today it would be more dependable if they took out my payment on 30th of every month when my check goes on monthly.
- Great service
- Hard to get in touch with customer service
Preferred solution: My home internet took out of my bank account on 30th of every month when I get my SSI check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Appleton, Wisconsin
My ex-boyfriend took my debit card and...
- Debit card used without permission for his phone bill.
- I want my money back and his phone turned off.
- Reported to the bank's fraud department.
My ex-boyfriend took my debit card and paid his phone bill without my permission. I want my money back and his phone turned off.
His telephone number is 920-642-****. I have reported this action to the fraud department at my bank.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bossier City, Louisiana
My phpne activation is not working
- Great perks and 10/10 service; activation lets you use another carrier if you chose wrong; the $30 activation card is no longer used.
The holy spirit brought to my memory I switched to at&t and that's why I couldn't activate the phone with a straight talk card. I recommend this company to everyone they have great perks and promotions their customer service is 10/10 they'll even allow you to use another company when activating a phone for the first time if you mistakenly picked the wrong company the only downside I can think of is they don't use the $30 card activation anymore still recommended ten out ten. Oh and that one time the automation system buffered horribly literally for like 20 mins other than those great phone companies!
User's recommendation: As long you don't try to switch over and forget you did there shouldn't be any issues.
New Albany, Ohio
Your customer service sucks
- Spent nine hours on a Wi-Fi issue over the phone.
- Support couldn't resolve issues; only payments.
I need a phone call from you. My number is 407-493-****.
I was on the phone nine hours yesterday with my Wi-Fi.
No one at your customer service number can do anything but make a payment if I could find something cheaper than you I would not do business with you. You are impersonal to your customers refuse to talk to them and give them Technical Support worst business experience Ive ever had in my life
About
, , , ,
Straight Talk Wireless is a Mobile Virtual Network Operator that was founded in 1992. It is a major American no-contract cell phone provider in the U.S. It is operated by TracFone Wireless Inc. The company provides handsets from such manufacturers as Samsung, Motorola, LG and Nokia. Straight Talk offers a free mobile phone and limited quantity of vocal minutes every month for low level income families. The company provides two no-contract plans: an unlimited one at 45 per month and the second is ALL YOU NEED for 30 monthly fees. Straight Talk offers a broad choice of cell phones that feature such characteristics as camera, sliding bars, QWERTY keyboards, etc.
Straight Talk Wireless is ranked 457 out of 2417 in Telecommunications category
USA
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I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.
I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.
Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.
Hi Johnhenry Osj. This is Maria from Straight Talk Wireless.
We sincerely apologize for the inconvenience you have experienced with our service.
If your issue is still unresolved, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Straight talk is in fact, a very horrible company. People need to stay clear of them. Mark A.
Hi PissedConsumer2088201. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience we have caused you. As your service provider, this is definitely not how we want you to feel. Give us another chance to make things right for you. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611. Thank you.
Same has happened
I just went through 8 out of the country customer no service reps no resolve. I got a number with some guys name that they were unable to change.
Never left Walmart returned the phone would not give me the money back for the service card attached to the phone. Not too much money it’s the principle. Nor Walmart wouldn’t even help. EF STRAIGHT TALK.
EF WALMART. NEVER GOING BACK
I would never bend over backwards to help you out either. Maybe you should just use a different phone service.
Your fault for waiting a month. You make your own life difficult.
I have been a straight talk customer for 4 years and hate it but can't find the time or money to switch. I was in dis belief when in the midst of the coronavirus pandemic on top of my father being gravely ill with Cancer, that my service was shut off because I couldn't get out to get a phonecard. Once this is over I will be cancelling my service and will encourage others to do so as well.
Hi. This is Maria from Straight Talk Wireless.
Thank you for contacting us. We recognize this is a difficult time for everyone, but please know we’re here to support you.
Our team is continually working on potential solutions to offer some support to as many of our customers as possible. Please click here https://www.straighttalk.com/covid/ for an important update.Thank you for your patience and for being a loyal customer.
Did you consider paying over the phone. I have quite a few issues with them as well. So no I do believe they vut you off.
Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.
I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.
I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.
Hi GloriousRedAdmiral145. I'm Maria from Straight Talk Wireless.
I'm sorry that you are having issues with your replacement phone. This is not the kind of experience we want you to have. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent.
For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
I had almost the same situation. CS seems robotic reading from a script.
Telling me the same thing over and over. Didn’t give me the correct package I paid for. And not only that, but they’ve shut my service off a cpl times by “accident”.
So I’ve gone with out service and have gone without internet. I will not stay with ST and I certainly would not suggest them
First call was over an hour long. When the first lady answered, she tried to help, but couldn't.
She then sent me to someone else who got very little info and then placed me on hold and kept picking up the phone without saying anything hoping I will eventually hang up, they eventually got tired of checking and just hung up on me. I called immediately back and told the guy what was done and he got someone back in that department on the phone. She got frustrated and must to have not been looking at the same phone. She was telling to go to certain areas that was not leading to the area that she wanted me in.
She stated that I wasn't following directions. I didn't know what I was doing. I informed her that I had a note 8 and pretty much know how to deal with any phone. She stated since I didn't know what I was doing, she was going to do it by turning it off.
I then once she repeated it did what she was asking, she got frustrated takes her phone down or hits it against the desk because what she stated to do didn't work which was turn the phone off and push the volume button down. At this time, I got tired of her telling me that I didn't know how to follow directions and asked to speak to someone else. Her manager got on the phone and basically held the phone without saying much. I asked if he was still there and he apparently had left without saying anything and just kept me on hold without letting me know I was on hold.
I held on for about 1 hour waiting on him to come back which is unacceptable. Calling the number above in the morning, I have never been so disrespected in my life.
If I knew I had to go through this, I would have got on a regular plan. The supervisors are worst than the customer service reps.
Please file complaints w the BBB. It's the only way to pressure this company to do what is right.
They will tell you that ur phone is compatible, but then u realize after a short time that it is not.
They'll then tell u 2 but a new phone from them. They r nothing but scammers
Hi. I'm Maria from Straight Talk Wireless.
We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we want to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.