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The worst company I've ever dealt with in my life. First I was told they don't have a corporate number just only supervisors to talk to. All I wanted to do was activate my daughter's old phone in which time they transferred my daughter's info from her current phone...
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1.4
#1494446
I always buy the 45 dollar plan that just last month was given a data boost up to 25 GB. I didn't realize that my niece had gotten my phone one day and apparently watched 10 GB worth of videos and I subsequently I hit the 25 GB wall on the 29th day of service and my...
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MariaST
MariaST

Hi WiseJaguar977. I'm Maria from Straight Talk Wireless. We regret to hear that you are displeased with the product and service. We understand that your previous experience wa...

Anonymous
Anonymous

*Update* After I was finally able to speak to an actual live person this morning we went through all of the usual things (that I had already tried several times before and did...

2.5
#1489439
I have never had them as a service.....I know it's very likely that the thousands of Identity thieves have...and then cry foul when there are Security companies and Gov Entities like the FCC who work on large cases. They will find you.
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MariaST
MariaST

Hi PSIDVictims. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I want to help you. Please chat with us using this link http://bit.ly/2CuBvXO or ca...

I didn't like
  • Giving a line to anyone who asks for it
#1485242
Ive bought two new straight talk phones to replace my old straight talk phones. Ive been told i cant use them. Take them back. If i could i would but you cant take back once you open them ive talk to two people whove been rude once i ask if she was still on the phone....
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MariaST
MariaST

Hi LoyalGiantSchnauzer. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused you. What happened to you was unfortunate and we wish to make it ri...

#1483929
Ive had this same sim card and number for years. Ive had two different phones with this sim card. Ive never missed a phone payment. I had to switch my sim card to a different phone because my iphone broke. When i called to have the number switched she acted like she...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For you...

1.9
#1480422
No matter how strong my signal is, I still get knocked offline repeatedly while trying to use some of the 'unlimited' data I paid good money for- even after adding a fresh card, nowhere near the 10 g limit,so not a matter of over use- thinking of switching directly to...
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MariaST
MariaST

Hi UniformNightingale353. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://...

2.4
#1480303
I just purchased the hotspot and the 5gB card. I was able to use for about an hour or so. When my service didn’t work I chatted with “Millie” who told me I was out of service. What?! Then when I called to talk with someone he put me through to a recording that said to...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat...

1.2
#1477865
I purchased a phone card, and it wasn't rung up correctly. I called Customer service SEVEN different times, only to constantly get the run around. When they finally answered, I was told to take it back to the store, get it re scanned, then call them back. For two hours...
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MariaST
MariaST

Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you resolve you...

4.1
I liked
  • It was cheaper
I didn't like
  • Customer service or lack of
#1471069

Straight Talk Wireless - Refused a refund

I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no refunds! So now I'm out $48 for a service I'm not going to use. Free money for them I guess. Not happy with this customer service.
3.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1469938

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
More

Straight Talk Wireless Products and Services Reviews

My data quick working weeks ago although the phone and texting working fine. Tried customer service three times today, the 611611#, regular texting, and calling the toll free number. I was all prepared with all pertinent operating numbers. All three attempts I was...
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MariaST
MariaST

Hi SmoggyCarp290. I'm Maria from Straight Talk Wireless. We apologize for the inconvenience this has caused you. We understand that your previous experience was unpleasant, an...

3.6
#1465886