Straight Talk Wireless Reviews

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Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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227 comments
#1886512

I would never bend over backwards to help you out either. Maybe you should just use a different phone service.

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ID
#204724 Review #204724 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Phone off

I had my refills set up on auto refills, to find when I needed my phone service the most it was off for no reason or explanation of why it was off. Very disappointed!

User's recommendation: May wake up an not have service for no reason.

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ID
#2707177 Review #2707177 is a subjective opinion of poster.
Location
Jackson, Mississippi
New Reviewer

To get my phone unlocked

Trying to switch service to q linlk and want to take my phone with me so I need to get my phone unlocked
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ID
#2676209 Review #2676209 is a subjective opinion of poster.
Location
Lindale, Texas
Preferred solution
Have my phone unlocked so I can switch carriers
New Reviewer

No contact with human only automatic

Phone crushed by fire truck at a fire . Need new phone but need to charge it to account . Only contact with 82 ye old mother with medical issues
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ID
#2659894 Review #2659894 is a subjective opinion of poster.
Pros
  • Unlimited data
  • Coverage
  • Wireless service comparable to big names
Cons
  • Two hours for customer service calls
  • Unresponsive customer service was not willing to assist customer
Preferred solution
New phone or remanufactured phone of same or new
New Reviewer

Phone messed up

Can't receive calls or call out but I can call on Facebook messenger.. it just quit working once i left.. I can send text messages
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ID
#2656402 Review #2656402 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Jul 02, 2021

After reaching out to Straighttalk, thanks to the info on a website, I was contacted the following day by another non English speaking representative. I specifically stated in my email I wanted someone who spoke English. Basically I bought this $300 phone from them...

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ID
#2652387 Review #2652387 is a subjective opinion of poster.
Pros
  • Cheap plan
  • Cheap phones
Cons
  • Total lack of caring
  • Disrespectful
  • Quaility of language
Loss
$300
Preferred solution
Full refund

Service is the worse

I purchase unlimited international and now all of a sudden I can't get a call through or even better I have limited minutes but I purchased UNLIMITED :( I spend more time on the phone WAITING for someone in customer service telling me to turn off the phone turn it back on and try again. I am so so done with this crap service

User's recommendation: DO NOT waste time and money on this service.

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ID
#2651610 Review #2651610 is a subjective opinion of poster.
Location
Dover, New Jersey
New Reviewer

Big Disappointment

I had problems w/phone. Straight talk troubleshot for over 3 day period. Finally promised me a new phone. I sent my phone back with their shipping label and they promised to send me a new phone. Never got a phone. Now they can't find the ticket number er number or tracking # n

User's recommendation: Do not get a phone from them, just because its cheap their service is cheap too. So disappointmented.

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1 comment
#2029842

I am currently having a very similar problem

ID
#2651230 Review #2651230 is a subjective opinion of poster.
Pros
  • Cheap
  • Cost
  • Affordability
Cons
  • Dishonest company
  • Terrible service
Loss
$55
Preferred solution
Full refund

CUSTOMER SERVICE

IT IS IMPOSSIBLE TO GET A LIVE PERSON ON THE PHONE. ALL PHONE NUMBERS ARE AUTOMATED AND DO NOT ALLOW YOU TO TALK TO ANYONE.

User's recommendation: DON'T EVER USE STRAIGHT TALK !!!!!!!!

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1 comment
#2029844

Email their corporate office. I did and had a call the very next day. Not that I got anywhere with their no English speaking selves....

ID
#2651003 Review #2651003 is a subjective opinion of poster.
Location
Taylors, South Carolina

Upset with the tricky page when purchasing a plan

Tricky page that asks if you want to add the plan at your service end date or add it now. Just bad business. If you mistakenly don't manually select that you want to add it at the service end date it will add it instantly and you will loose the days of service that you have left.

User's recommendation: buy card to add plan or pay close attention to this if using website to purchase next plan, Customer service will not help if you mess up.

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ID
#2649746 Review #2649746 is a subjective opinion of poster.
Location
Byesville, Ohio
New Reviewer

Not impressed

I have been a straight talk customer for years with little issue until the last year. Sketchy service. Calls get dropped even in town. Paying $60+ a month for nothing.

User's recommendation: Find another company.

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ID
#2649726 Review #2649726 is a subjective opinion of poster.
Location
Bismarck, North Dakota
Loss
$800
Preferred solution
Deliver product or service ordered
New Reviewer

Not impressed

I have had straight talk for years and had little issue. Recently I can't get anything to load and my phone never has service even though it says it does.

User's recommendation: Find another company.

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ID
#2649720 Review #2649720 is a subjective opinion of poster.
Location
Bismarck, North Dakota

Had a month free service and mow they are say i dont

Call was on the call for almost 1 jours the women/man i spoke with were very much not understanding rude and didnt want to help to solve the problem ive been with straight talk for almost 10 years ive never had problems till now fyi dont load a back up if you have straight talk they'll ripe you off

User's recommendation: Go with a different provider save yourself the head ake.

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ID
#2648680 Review #2648680 is a subjective opinion of poster.
Location
Franklin, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need phone unlocked to use another carrier

Need them to unlock my galaxy j7 Crown phone so I can use my qlink wireless on it. Please other wise I'm going to loose my service
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ID
#2642051 Review #2642051 is a subjective opinion of poster.
Location
Sandstone, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unlock phone

MY DAUGHTER PASSED AWAY IN A CAR ACCIDENT I HAVE HAD ALOT OF EXPENCES AND HAD TO GET A GOVERNMENT PHONE DUE TO LOSING JOB.ETC. I ASKED STRAIGHT TALK IF THEY WOJLD UNLOCK THERE NETWORK ON MY PHONE AND GHEY SAID WOULD COST 126 DOLLARS TO UNLOCK IT AND I DONT HAVE THE 126 DOLLARS SO NOW I HAVE NO PHONE RAISING 2 GRANDCHILDREN.WITH L WAY FOR JOBS TO CALL MR OR ANYTHING

User's recommendation: read fine print on all paperwork.

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1 comment
#2027050

They don’t unlock phones. What is your specific issue?

ID
#2633596 Review #2633596 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need phone unlocked to use another carrier

I needed my phone unlocked I have lost my 29 year old daughter to a car accident recently and had alot of expenses which were worth every penny I bought this Samsung galaxy A 21 a few months I had to start getting help from the government in this time of need I need to switch carriers where I can recieve free minutes til I can get back to work And I don't have 126 dollars to have my service with yal unlocked on my phone I have my 2 grandchildren living with me with no phone if there a as emergency and no way for jobs to call me to hire me S

User's recommendation: Don't buy a phone unless you read there fine print and that's why its called fine print where you can't or don't read it where they can rip off in a nice way.

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ID
#2632366 Review #2632366 is a subjective opinion of poster.
Preferred solution
phone unlocked for 0 dollars

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