Straight Talk Wireless
Straight Talk Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Straight Talk Wireless has 1.9 star rating based on 1252 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Straight Talk Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Good until you need help, No contract.
Cons: Customer service, Customer service staff, Misleading terms of service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Straight Talk Wireless has 1.9 star rating based on 1252 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Straight Talk Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Good until you need help, No contract.
Cons: Customer service, Customer service staff, Misleading terms of service.89% of users think that Straight Talk Wireless should improve its Customer Service.
50% of users say that they won't use Straight Talk Wireless in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't get straight talk.", "Go somewhere else!", "Use caution", "Straight yalk is up to something shady", "Straight talk is a waste of money".
Most users ask Straight Talk Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Straight Talk Wireless Reviews
"Customer service"
Excellent customer support ,the person I spoke to was very friendly and very helpful Its is nice to be able to speak with a human and not some bot I have been...
"Sometimes I get bad get bad service"
Here sometimes I get bad phone calls in sometimes I can't get call my sister something goes bad I can't call my sister my dad brother called and no one bar...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sold lemon phones then cut my service for no reason and change my plan and lie about it
I have been with Straight Talk since March. I have had nothing but issues since day one. At first, they sold me a defective phone and refused to replace it. After arguing with them for several days, they finally got my phone to a point where it worked enough for me to get by.
After about six weeks of stress and aggravation with a phone that barely worked, I ended up having to use the speaker for all my calls — it was the only way for the other party to hear me. I bought another phone. However, I had to threaten a lawsuit and get my attorney involved to persuade them to send me the phone I bought because they kept lying and saying I never ordered it, even when I provided proof that I had. When I got the phone, I had the exact same problems as the first one, plus, I did not have the hotspot which I had paid for.
To cut a long story short, I eventually got everything in working order plus two months of free service for my troubles. But two weeks into my plan, they cancelled my Walmart+ membership, which came with my plan. They then lied about it. They also lied, stating they had no plans with Walmart+ and no department for it. When I proved them wrong and again threatened to get my attorney involved, they transferred me to the correct department. This department told me to text Walmart+ to 611611 and my membership would be reactivated automatically.
After doing as instructed, my service was shut off. I immediately called and asked why my service was turned off, and I was told it wasn't. After arguing for 30 minutes, I was then told that my services would be turned back on following a restart of my phone. When I restarted, my service was back on, but I no longer had the same plan; my two months of free service were gone. My plan had been replaced with their $45 plan. I immediately called again, and they lied, saying that I had requested my plan be changed. When I asked why I was not charged then (as they charge for every plan change) and to prove that I changed my plan, they became extremely rude and hostile. The supervisor was unhelpful and both of them hung up on me.
Now, they refuse to put my plan back or reinstate the two months of free service that the executive office had given me. They told me that if I wanted a plan, I would have to buy another one. This happened after my phone was stolen, and they refused to let me report it as stolen and suspend my service. Because of this, everything connected to my Google account was compromised. This caused my college grades to drop, cost me two major lawsuits, several clients and jobs, and prevented me from communicating with my loved ones. The FCC, CFPB, BBB, Consumer Affairs, and Walmart have all been no help. Walmart did request their appropriate department to stop doing business with Straight Talk. I would share all my chat records, but they contain sensitive information.
I see numerous past and current lawsuits against Straight Talk, and now I understand why.
- Cheap and no contract
- Too many to list
Preferred solution: Return of original service plus the 3 months free service
User's recommendation: Avoid like the plague!!!!!
Saratoga Springs, New York
Can't get new phone to hook up
Can't get to talk to human,Can't get phone to work.want to cancel phone and go to att.waste of money for phone card.need better system.
User's recommendation: Don't get straight talk.
Hi, Aahana Sgp. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily.
We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us.
Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. Please try to file a dispute to your bank as well. Thank you for doing business with us!
Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Philadelphia, Pennsylvania
Straight Talk is HORRIBLE!!!!!! Corporate contact info
Straight Talk is Beyond Horrible!
After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.
I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.
So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.
So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!
Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.
So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!
He could not give me a tracking number .. b/c there was none!
BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.
She is in the Corporate Office in Miami, Florida.
I also asked that I get a month FREE for all the aggravation and she agreed to do that.
This is her contact info
Main phone 800 876 **** x 6175
or 305-715-**** x 6175
fax 305-715-****
Her name is Karen Calderon
email is kcalderon@***.com
She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.
I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.
I hope this helps someone.
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Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scottsdale, Arizona
Refusal to refund
And account in straight talks system charges my debit card $50.23 on about the 22nd of the last 3 months. And today the 20th of september (today) they charged me 50.23 and $81.58 .
Refund department and trac fone corp. Office say they cant see any transactions from my bank card.
Any onth after an hour she found my payment on the 8th to turn my phone back on. For $49.94 this is the fourth and fifth.
User's recommendation: Straight yalk is up to something shady
Hi, Carman Fkz. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily.
We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us.
Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. Please try to file a dispute to your bank as well. Thank you for doing business with us!
Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Birmingham, Alabama
Straighttalk won't refund
I've been on the phone all day trying to get them to help me with my account I accidentally paid money on the wrong number so I called them I went through 2 very rude and snobby people for them to tell me they can't do anything about my money I asked for a refund for the 2nd person to repeat there's nothing they can do about my money..I've just went on the site and tried to purchase a card soon as I put my phone number in it said call customer service..I gave up I couldn't get nobody to help I emailed them instead of emailing me back they blocked my emails..I wouldn't call them 800 number and go through that crazy situation again..I knew you would get through to them hopefully before my minutes are gone I didn't want to have all this on my mind tomorrow is my birthday I've had nothing but bad luck seems like my whole life I had hoped it would get better but seems to have gotten worse plz plz help me
User's recommendation: Use caution
Hi, Guest-614****. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily.
We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us.
Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. Please try to file a dispute to your bank as well. Thank you for doing business with us!
Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ironton, Ohio
Horrible! I used straight talk years ago and really liked it. No more!
I was told the Moxee Home Phone wireless system to replace my landline phone would work in my area. I live in the country and only have ATT network here.
The sales rep assured me the system would work on the ATT network. It does not. It only works with Verizon network. I have tried to return the Moxee box for 3 weeks.
Included with the shipping box were directions on how to return but no prepaid shipping label. I have called 4 times over last 3 weeks and chatted on website twice. Last time I was on phone for 1 hour 12 minutes. The agent then asked if I could call her back in 30 minutes once her computer updated.
I asked multiple times to be transferred to a supervisor outside of the call center.
She said she was not allowed. The call center is outsourced and agents are difficult to understand.
- Unable to speak to anyone outside call center
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do not EVER USE Straight Talk. Used to be a good company, now horrible.
Hi, Kay S Jfv. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. Moreover, there are a lots of ways to accumulate rewards points aside from refilling the account. You can check our website play some games to earn points, refer a friend, or participate a survey in our website. For more information about this you can visit our website.
Nevertheless, we don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Company That Scams You Out of SIM Card
I have a tragic tale to tell you folks about the company known as Straight Talk. For those of you that are not in the know, Straight Talk wants you to get a separate phone line so that way, it is "guaranteed" for them.
It matters not for this company, as this company wants to CHARGE YOU for the SIM CARD! Yes, you read this right, CHARGE YOU FOR THE SIM CARD!
I have chatted with two individuals (Customer Support) on resolving this, and the process ended up the same: "escalating this to their 'technical department'". I have ended up reviving my phone line for the dead for a chance to get my service up and running. That turned out to be a complete failure.
What I ended up doing is getting under my mother's plan (I know, not the best of options).
At least I am walking away from this a brand new iPhone 13 user. I already had enough experience from Google devices (Android phones/tablets) as it is.
Here is my PSA to you boys and girls:
* Make sure you have a new debit card planned at least two-three months BEFORE it expires.
* Make sure you already get billed with the ACTIVE CURRENT DEBIT CARD BEFORE you switch/activate your new debit card.
* Most importantly, make sure you get billed with the new debit card when you decide to switch over.
Unfortunately for me, my debit card already arrived MUCH LATER than I anticipated. Therefore, I couldn't get the account updated, and I had to suffer with a deactivated SIM CARD.
Please do yourself a favor, and never go with a company that decides to CHARGE you for a BRAND NEW SIM CARD.
These are professional thieves, and they are willing to steal money from your wallet!
My condolensces to those that are affected by this horrible company that is (now) part of Verizon's network. Make of it what you will.
- Excellent rewards
- Good website
- Terrible customer support
- Attempting to charge me for sim card
Preferred solution: Full refund
User's recommendation: Stay the *** away from this company!
Hi Steven. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They screwed me over
If I could, I wouldn't even give them one star. My iPhone 11 stopped working on Thursday the fifth, and I called them.
They said I had to buy a new SIM card because the system flagged it. It's a BYOP that has worked since 2020 until now. So, I bought a new SIM card and called them back like they told me to, so they could set it up. It still did not and does not work.
I spent 4 days on the phone with them just for them to activate my LG that is Straight Talk and not worth a darn. (I bought it before I knew I could BYOP) and my iPhone 8 that was never with Straight Talk to begin with. You can't understand any of the representatives because they don't speak proper English. They all kept doing things on the computer and then saying it's fixed and to call back in an hour if it's not still activated over and over until I just gave up.
I am using the iPhone 8 until I can swap over to a different phone service. At one point, they told me I'd have to buy another new SIM card to keep my phone number when that wasn't the case.
- Customer service agents difficult to understand
Preferred solution: To fix what they broke
User's recommendation: Straight talk is a waste of money
Hi, Lydia O Icz. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily.
We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us.
Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue.
Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SIM Cards not delivered & now lost???
I ordered 2 SIM cards from Straight Talks website on Feb 6th with a 2 day air delivery shipping. It was promised by email that it would be delivered 1 to 3 business days after shipping date which was on Feb 7th.
It was first showing my package to be delivered on Feb 9th by 7 pm. The first time I tracked the package was on Feb 9th but it was after 7 pm before I did so. Confused I decided to check it again the next morning & only message for delivery status was "On the way" "processing at local facility". I continued to check everyday but it wasnt until Feb 14th the message for delivery status changed to "information not available"!
I tried contacting Straight Talk through the online chat & after explaining everything was told I would need to callin which is crazy considering I dont have an active phone due to not having been delivered the 2 SIM cards. I was able to call on Feb 16th & once I finally reached a live rep, she kept asking me for a phone number or IMEI number to locate account. I tried explaining several "6" times that I had no number nor did I have a device saved to my account & if she could locate by email or Order # it would be more helpful. She then begin arguing & proceeded to ask me how was she suppose to locate my account with no phone number or IMEI number!
I explained to her that I did not know that I wasn't the one who worked for Straight Talk that she was so that something an employee should know how to do. I asked for her to let me speak with a supervisor or anyone that might know how to locate my account without that info. She then wanted to argue about why did I need a supervisor & she needs a phone number to locate my account! I asked at minimum 6 times i believe to be transferred to a supervisor & when she proceeded to keep arguing I stated I was going to hang up & call back to see if I could get a different rep with more experience than her.
I was calling Straight Talk back when my phone rang & it was her again still asking me for my phone number or IMEI number to locate my account! While I received a discounted rate for the SIM cards totaling to $2.12, the amount of money doesn't matter so much as the principle of the issue! I was argued with, given no information on what to do about my package, not 1 rep volunteered to help me in the process other than my brother! My next step is to file a claim so it will be investigated & hopefully bring resolution to this matter.
All I really want are my SIM cards & better training for the reps that work at Straight Talk!
I will accept a refund but for me to be a completely satisfied customer then the $$ alone will not be enough! They are going to have to offer cash $$ or discounted rates for items specifically made for my brand cell phone at the time of purchase!
- Good price
- Quality cell phones
- Great coverage
- Not acceptable to 1st time user
- Not satisfied
- Good until you need help
Preferred solution: I want my 2 SIM cards so I can have an active phone & I really feel that more training plus courses be made available for free in different areas!
User's recommendation: Make sure to just go to a physical store over online ordering!
Broken Arrow, Oklahoma
Impossible to activate a compatible BYOP
I called 4 times and what I have now found out is Straight Talk is simply taking your money and making up an excuse that has been stated to me as "A SIM CARD MISMATCH" TOLD I NEED A "B" SIM CARD! I ASKED TO EXPLAIN THIS IN DETAIL SINCE I NEVER HEARD ANY OTHER COMPANY USE THAT LIE BEFORE!
THEY SAID THERE ARE 2 TYPES OF SIM CARDS (THEN WHY DO THEY CHECK COMPATIBILITY AND LEAD ME TO THE BYOD SIM KIT WITH ONLY 1 OPTION AND NO EXPLANATION), SO I ASKED WHEN CAN I EXPECT TO GET THE CORRECT CARD SENT TO ME? YUP, AINT GONNA HAPPEN! THEY SEEM TO THINK THAT ITS OK TO TAKE YOUR MONEY AND THEN DENY YOU SERVICE THAT THEY PROMISE IN THEIR AGREEMENT! I ASKED WHY THE B SIM WAS NOT AVAILABLE AND WHY THEY SENT ME THE WRONG SIM AFTER THEY KNEW EXACTLY WHAT MY PHONE NEEDED AFTER I CHECKED COMPATIBILITY?
NO ANSWER, I ASKED WHEN WILL MY CREDIT CARD BE REIMBURSED? NOPE, NO WAY ARE THEY REFUNDING ANYTHING! THEIR FAULT, THEIR PRODUCT BOUGHT FROM THEIR SITE AND THEY WASH THEIR HANDS OF ANY ASSOCIATION AND RESPONSIBILITIES FOR PURPOSELY RIPPING OFF THEIR CUSTOMERS! WHEN I ASKED WHERE I CAN GET THIS UNICORN B SIM THAT NOBODY HAS EVER HEARD OF, HE TOLD ME, THEY DONT HAVE ANY!
SO THEY DONT EVEN EXIST? THAT WOULD BE A MORE REALISTIC WAY TO PUT IT? HE SAID THE DONT HAVE ANY ON LINE, I ASKED WHAT EXACTLY DOES THAT MEAN? TEMPORARY OUT?
OR THEY ARENT AVAILABLE EVER? SO WHERE CAN I GET ONE? MAYBE TRY SOME STORES. WTF?
WHICH STORES HAVE THEM? I E NEVER SEEN ANYTHING BUT THE 1 BYOP KIT AND HOW CAN I TELL WHICH ONE IM GETTING? NO ANSWER, I EXPLAIN AGAIN THAT I KNOW HES LYING SINCE I WAS ABLE TO USE MY ACTIVE SIM IN MY NEW PHONE LONG ENOUGH TO HAVE GOOGLE UPDATE IT AND START 3 APP DOWNLOADS BEFORE THEY CUT THE SERVICE. SO I KNOW IT USES THE SAME SIM AS MY CURRENT PHONE.
SILENCE. HELLO ARE YOU THERE? MUMBLING, THEN I REPEATED WHAT HE SAID AND I EXPLAINED THAT WHAT THEY ARE DOING IS CALLED FRAUD. I KNOW ITS NOT HIS FAULT BUT I WAS SPEAKING TO AN ELEVATED MANAGER AT THIS POINT AND FELT THAT THEY SHOULD CONVEY THE MESSAGE TO HIS BOSS TO SEE WHAT THEY ARE GOING TO DO BEFORE A CLASS ACTION SUITE IS FILLED AGAINST THEM.
THEY ARE MAKING MILLIONS OF THIS SCAM. KNOWINGLY SENDING OUT SIMS THAT THEY HAVE NO INTENTION OF EVER ACTIVATING AFTER THEY DIRECT YOU TO THAT PAGE TELLING YOU THAT THIS IS THE THING YOU NEED TO GET YOUR BYOP ACTIVATED! THATS FRAUD. ITS PROBABLY ONE OF THE MOST CLEAR CUT EXAMPLES OF WHAT FRAUD IS.
PROMISING ONE THING WHEN YOU KNOWINGLY HAVE NO INTENTIONS OF FULFILLING THAT PROMISE THEN OFFERING NO REFUND, NO EXCHANGE AND NO SERVICE.
I HAVE THE RECEIPT AND THE ENTIRE KIT SO I CANT SEE HOW THEY CAN POSSIBLY GET AWAY WITH THIS SCAM ON A WORLD WIDE SCALE! ILL BE GOING TO CLASS ACTIONS SITE NEXT TO STIR UP SOME INTEREST IN THIS CASE.
I swapped the card into my new phone (knowing it might not have service) and I adjusted my APN in a way that I was able to get it on line.
Google updated it and I was downloading some required apps. Then it stopped, I expected this since they've done it before with another phone and another SIM.
So I knew the new phone does work on their system, I went to their web site to make sure it was compatible (in their eyes) and it passed. They lead me to the next step to get it activated and that was to buy a new SIM card. Since I'm bringing my own device I had 1 choice.
I paid for the SIM and it arrived yesterday.
After trying every single possible way to get this simple task accomplished, I ran out of options after 2 hours on line, through text, using their app, chat and finally called them.
After another hour I ran into the same exact problem, when they tell me to enter the new SIM number they tell me to enter a different one? I only got 1 SIM! No matter how I tried to get this done they stopped at their new SIM entry. Is the SIM bad?
Nope, according to them the SIM doesn't match the device? Well no sh1t, it hasn't been activated yet.
The they say my device isn't compatible, well your checker told me both EMEI slots were checked and said to be compatible so how can it not?. Plus I was already on line with it earlier so I know it works fine. If I have the wrong SIM that's their fault, I was directed to that page by them after I chose to bring my own unlocked device and had it checked.
So they take your $5 for a SIM after it's been checked for compatibility and then won't allow you to activate your device!
The immediately try to get you to either buy another SIM or they want you to buy a phone through them.
This is blatant fraud, they are charging for a SIM and then won't activate your device no matter what. They already have $5 for no reason and their full intent is to sell you a phone through them no matter what you do, they won't active your BYOP ever unless it's branded to straight talk. Being compatible is all part of their plan to get money from you and then leave you with no course of action. It's not like you can talk to someone who can give you a refund or send you another SIM at no cost since it's their fault that you are in this situation.
I only have so many days to do this or I'm unable to return the new phone!
I don't feel right returning it due to straight talks fraudulent ways. I think they ought to pay for this phone now that they have checked it and then changed their mind afterwards. Who does this kind of thing to their customers and expects no recourse? Every source I tried ended up with no acceptable reason for not activating my new device.
It's obvious that they are doing this on any devices that were not purchased through them or are not branded to them. I'll bet if I tried with an old Straight Talk phone they would have changed the service over instantly! It comes down to them making money off of every single thing they can.
Rather than say it's not compatible (even though it is) right away, they mislead people into buying a SIM first, then try to pull a fast one by saying it suddenly is not compatible with the SIM or their system, they also leave no way to get a refund for their error. Figure they get 1000 people a day ordering new SIMs that's a pile of cash each year that they'll get.
Even if they make $1 on each SIM. That's still $1000x30 a month ($30k) x 12 months is $360k/year for nothing, no service, no paperwork and you can't do anything about it.
Once you look at it in this way, it's not just a $5 order that we're getting screwed on there's over a quarter million (based on only $1 profit and I'm sure my 1000 sold per day is probably less than reality). There's enough money that this needs to be brought to a lawyers attention to start a class action suite! I can't say exactly what the profit on a SIM sale is but I know Verizon would never do anything without making a buck.
Since most people will just write it off as a lost $5 and never think twice, they've got themselves a good scam going.
This is the type of fraud that needs to be stopped, before Verizon took over SIM cards were $1! Suddenly they're 5x what they were 3 years ago?
I doubt they cost over 5 cents to make. Making fake SIMs maybe a penny each, since they already knew right when you checked compatibility, they have no reason to send you a real SIM, they know they'll never have to activate that SIM ever so why send a real SIM?
User's recommendation: Use another carrier now that Verizon has their greedy mits in Straight Talk
Hi, Robert S Zcz. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. For more information about this you can visit our website. Nevertheless, we don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue.
Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word KYOP to 611611 to check the compatibility.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
Sometimes I get bad get bad service
Here sometimes I get bad phone calls in sometimes I can't get call my sister something goes bad I can't call my sister my dad brother called and no one bar left need a cell phone more bar cell tower in Tennessee city
Hi, Aileene Nkz. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily.
We know how important it is to have a good reception and a properly working phone. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter.
If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. Please try to file a dispute to your bank as well.
Thank you for doing business with us! Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service. Management still hasn’t responded to email sent a month ago
No response Hello, I lost my phone. My niece set up my account and none of the answers for the verification through customer service are correct.
When I tried to login online using my email I was able to get a link sent to me and update my password I noticed my name isnt listed and the phone number isnt correct it starts with 143 811 **** I dont know whos number that maybe. If I try logging in using my phone number it tells me the password is wrong and use forgot password to have a link sent and I dont receive the link in my email. I do not know why. I cant update my information aa it states to call customer service but they cant help me as I do not have any of the verification answers.
I have been trying to activate a new phone for 2 months and continue to pay for usage as I dont want to lose my phone number I have had it for years. I am sure I am not the first this happened to and I pray I get assistance.
My temporary phone number is 603 507 ****. It is important for me to get some assistance.
My phone number with straight talk is 603
Thank you
Michael Bodio
- No contract
- Customer service is not helpful
Preferred solution: My phone number on a new iPhone I purchased. Pay monthly not to lose my number
User's recommendation: Set up your own account do not check out minute’s purchases as guest
Hi, Gina C Qcb. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily.
We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us.
Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue.
Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Morehead City, North Carolina
Customer service
Excellent customer support ,the person I spoke to was very friendly and very helpful
Its is nice to be able to speak with a human and not some bot
I have been with straight talk for a long time
Keep up the good work
Hi, Marlea Pqy. This is Maria from Straight Talk Wireless.
We are glad to know that your experience with our customer support is positive. If you need assistance, please do not hesitate to contact us.
We'll surely continue delivering the best. Thank you for choosing Straight Talk Wireless!
Saratoga Springs, New York
Can't get new phone to hook up
Can't talk to a human. When you need help. I'm probably going to a different service where you can talk to a human.
User's recommendation: Go somewhere else!!
Hi, Aahana Sgp. This is Maria from Straight Talk Wireless.
Thank you for reaching out to us. We've read your post. We're sorry to hear that you are having hard time contacting us using our chat. Allow us to help you with your request.
Moreover, you may also reach out to us through Social Media Platforms. You can send us a private message through Meta (Facebook), Instagram, or X (Twitter). Please check this website to check our hotline number. Moreover, aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611, CHAT to 611611 to receive a link from our website where you can connect with an agent. Thank you for doing business with us!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
*** customer service
Customer service is terrible! They are rude.
A lady asked me if I was mad and laughed and hung up on me. I have called many times. They are holding my phone hostage even though it's fully paid for since that's the only way to get a phone with them anyway. The cell service is terrible!
Management is never available. They are not allowed to transfer you to management for help.
They are not allowed to give you the name of the person with whom you were just talking in customer service. They are not allowed to be of any help or service.
- Service is very poor very verry poor
- Customer service staff
Preferred solution: Full refund
User's recommendation: Sty away from them
Hi, Aneeta M Tmy. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily.
We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us.
Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue.
Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Smart Pay attempted to help me with Straight Talk because I didn’t know my PIN number. hey were rude and kept talking over me. I have phone I can’t
The customer service was rude, kept interrupting me, and refused to help me. I have been with Straight Talk for over 15 years, and this is the way you treat a senior citizen and customer?!
Now, I have a phone that I am still paying for with no service. The customer service and professionalism rate at zero.
- No assistance
- No assistance
Preferred solution: Apology with change in policy and price discount
User's recommendation: Beware
Hi, Mary D Wds. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily.
We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We are hoping that you will give us another chance to rectify this issue with you. We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us.
Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback. We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue.
Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Told me that my Straight talk branded hot spot "won't work with their service"
Bought a hotspot and a $50 card to sign up for mobile internet access. Registered and used the card, but the device says 'no service'.
I called Straight Talk, and all they could tell me was, 'Your device won't work with our service'. It's a Straight Talk-branded hotspot from Walmart. How can it not work with their service? They couldn't tell me.
They just told me to take it back and talk to my retailer's 'customer service'. It's Walmart.
There's no customer service, just a returns desk. I can get my money back on the hotspot, but my $50 for the card is just gone forever.
- Cheap and no contract
- Cant actually get the service to work
Preferred solution: Full refund
User's recommendation: Don't waste your time with this company.
Hi, Charles F Obz. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Hi, Douglas M Tke. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
You all will not allow me to do that. Your chat most of the time will not pop up and by some miracle I finally get it to pop up you all end chat or the chat refreshes itself and everything disappears and I have to start over.
When I try to call you all have every excuse under the sun as to why I cannot get help. You all send these messages for one reason only: To show you all respond. That is it. You all do not help, you all do not take my concerns seriously, and you all do not give two flips about me or my service.
You all make it impossible to speak to a manager and when I finally get a hold of someone at hq they always send me to customer service and the headaches and excuses start all over. How is that valuing my business?
From now on I will let my demand letter and letter of intent to sue do the talking. You all have a week left to respond.
Hi, Douglas M Tke. This is Maria from Straight Talk Wireless.
We're truly sorry for the inconvenience that this issue has brought you. We understand where you are coming from. Our sincere apologies for the unpleasant experience you've had with the service. We know you have spoken with our customer service representatives and feel that your issue is not being handled quickly enough.
Please give us another chance to look at what is going on with your account. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.