Straight Talk Wireless Reviews with Media
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5
ISSUES RESOLVED
1.5K
COMPANY RESPONSES
1.8K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$779
AVG LOSS
360K
PAGE VIEWS
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Customers don't like
- Horrible customer service
- Customer service staff
- Misleading terms of service
Customers like
- Price
- Unlimited plan has served me well
- Cell phone
Latest review first
- Latest review first
- Most helpful reviews first
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2 comments
On 5/22 I exceeded the 25gb data cap and was throttled. I purchased a new $55 unlimited card and activated it and chose the option to forfeit the final two days of my old plan. I am 11 days later, several hours on the phone and chat with foreign customer service with...
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Author
dgroves
1 comment
I only had enough money to buy a 35 dollar card this time and when I got more money I checked into buying an extra data card which happened the same day as I was looking at what they offered which the highest one is only 2GB I got this text message so I got excited and...
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Straight Talk Wireless Verified Representative
#1695631
Hi FailingStarfish802. I'm Maria from Straight Talk Wireless. I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so ...
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Author
FailingStarfish802
Service
1 comment
My name is Dana ##. I have been a straight talk customer for a little over 6 months. I was a metro PCS customers for over three years until I moved to an area I couldn't get connection so by the advice of a few of my friends and customers I switched to you. I recently...
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Straight Talk Wireless Verified Representative
#1620352
Hi UnluckyJaguar. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenien...
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Author
UnluckyJaguar
Product
Reason of review
Damaged or defective
Featured
0 comments
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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Author
PlasticKestrel755
Pros
- Cell phone
Cons
- Non-english speaking
- Employee knowledge
- Language issues
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
0 comments
During Hurricane Michael I had no bars because rowers were down. When I finally got a signal a week later nothing went through because it said all my data was used up. My sister bought me another 35.00 worth in data only to get nothing. It said no data. That is 70.00...
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Author
Lisa Marie Sharp
Pros
- Good until you need help
- Reliability
Cons
- Given the runaround
- Incompetence of customer service
Reason of review
Bad quality
1 comment
Iwireless recently was taken over by T-mobile. I then switched to Straight Talk because the coverage map was impressive. I used the ST AT&T gsm because of the coverage map. I drove 20 miles away from my house & there was no service. Yes it was a small town but...
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Straight Talk Wireless Verified Representative
#1556516
Hi. This is Maria from Straight Talk Wireless. I definitely understand your frustration and I apologize for all the inconvenience you have experienced. We are determined to he...
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Author
PissedConsumer1345423
Reason of review
Bad quality
0 comments
Straight Talk Wireless - Throttled service after being a customer for three years.
They have throttled my data down to .25 Mbps during the day. After midnight my speed goes back to 14-8 Mbps. I've tried everything with customer service and their final answer was "we have tried everything, sorry".
Author
PissedConsumer1254968
Reason of review
Bad quality
0 comments
Straight Talk Wireless - Customer service sucks
Tried to switch my phone over to T-Mobile from straight talk they refuse to do it all I ever get when I call there are a bunch of *** Filipinos that can't speak americanish they can all go *** themselves T-Mobile rules
Author
ScintillatingLemming
Reason of review
Return, Exchange or Cancellation Policy
1 comment
I have Straight Talk and the worst data speed ever. Fast for me is 2Mbps. Almost every time I check I am at less than 1.0Mbps (see photo). I've contacted their tech support and they promised it would be fixed in 24hrs. We'll see about that tomorrow. If they don't fix...
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Straight Talk Wireless Verified Representative
#1359530
Hi. I'm Maria from Straight Talk Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfon...
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Author
PissedConsumer1086635
Location
Prescott, Arizona
Reason of review
Bad quality
1 comment
I would like to start off by saying that I originally was satisfied with their service. However, the phone options were less than desirable, down right worthless in regards to the phone I purchased. After a couple months when my phone with 32 GB card purchase was...
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Straight Talk Wireless Verified Representative
#1314917
Hi. I'm Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve this issue, please contact us via chat at http://bit.ly/2gQCmUz?caseId= and we will be glad ...
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Author
KeepTheChange
Pros
- Monthly cost was good
Cons
- I was overcharged given the run around and lied to by employee
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund
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Hi dgroves. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the ac...