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1.0
Details
Straight Talk Wireless review - Make it stop
Last month I paid online and enrolled for automatic refill, at least that's what was supposed to happen. The next day my phone wasn't working. I had to use someone else's phone to call the customer service center. The first person I talked to said they didn't receive...
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1 comment
MariaST
#1765313

Hi FastToucan780. This is Maria from Straight Talk Wireless.

We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.

Review
#1686683 Review #1686683 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Very difficult to get a refund
  • Unreliable customer care
  • Dishonest company
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Just Dont Go To Them
Straight Talk Wireless review - 2g Throttling

Update by user Jun 04

FINALLY the problem was resolved. After 3 escalations the representative was finally able to determine that the problem was a result of a billing address miss match issue that caused the data not to be provisioned in the network. I thanked him and appreciated him for...

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2 comments
MariaST
#1697357

Hi dgroves. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1550620 Review #1550620 is a subjective opinion of poster.
3.3
Details
Straight Talk Wireless review - Lying promos
I only had enough money to buy a 35 dollar card this time and when I got more money I checked into buying an extra data card which happened the same day as I was looking at what they offered which the highest one is only 2GB I got this text message so I got excited and...
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1 comment
MariaST
#1695631

Hi FailingStarfish802. I'm Maria from Straight Talk Wireless.

I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1491503 Review #1491503 is a subjective opinion of poster.
Service
Straight Talk Wireless Deal
5.0
Details
Straight Talk Wireless review - No Christmas present for me
My name is Dana ##. I have been a straight talk customer for a little over 6 months. I was a metro PCS customers for over three years until I moved to an area I couldn't get connection so by the advice of a few of my friends and customers I switched to you. I recently...
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1 comment
MariaST
#1620352

Hi UnluckyJaguar. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1433201 Review #1433201 is a subjective opinion of poster.
Product
Cell Phone
Reason of review
Damaged or defective
3.9
Details
Straight Talk Wireless review - Charged 3 times in one month
Straight Talk Wireless review - Charged 3 times in one month

Update by user Nov 23, 2018

Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.

Original review posted by user Oct 24, 2018

October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to...
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Featured
Review
#1388113 Review #1388113 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Non-english speaking
  • Language issues
  • Lack of tech support
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
  • Wireless carriers
  • cell phone providers
  • Very Bad Customer Service
  • Language Comprehension
2.6
Details
Straight Talk Wireless review - Thanks for nothing.
Straight Talk Wireless review - Thanks for nothing.

Update by user Oct 27, 2018

Thank you AT&T for taking care of people.

Update by user Oct 27, 2018

Problem resolved because AT&T gave me a FREE phone plus 200.00 credit.

Original review posted by user Oct 23, 2018

During Hurricane Michael I had no bars because rowers were down. When I finally got a signal a week later nothing went through because it said all my data was...
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Review
#1387084 Review #1387084 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Reliability
  • Good until you need help
Cons
  • Incompetence of customer service
  • Given the runaround
Reason of review
Bad quality
Straight Talk Wireless review - *** & disappointing
Iwireless recently was taken over by T-mobile. I then switched to Straight Talk because the coverage map was impressive. I used the ST AT&T gsm because of the coverage map. I drove 20 miles away from my house & there was no service. Yes it was a small town but...
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1 comment
MariaST
#1556516

Hi. This is Maria from Straight Talk Wireless.

I definitely understand your frustration and I apologize for all the inconvenience you have experienced. We are determined to help you in resolving this issue. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1345423 Review #1345423 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless review: Throttled service after being a customer for three years.

1.3
Details
Straight Talk Wireless review - Throttled service after being a customer for three years.
They have throttled my data down to .25 Mbps during the day. After midnight my speed goes back to 14-8 Mbps. I've tried everything with customer service and their final answer was "we have tried everything, sorry".
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Review
#1254968 Review #1254968 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Straight Talk Wireless review: Customer service sucks

1.0
Details
Straight Talk Wireless review - Customer service sucks
Tried to switch my phone over to T-Mobile from straight talk they refuse to do it all I ever get when I call there are a bunch of *** Filipinos that can't speak americanish they can all go *** themselves T-Mobile rules
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Review
#1250883 Review #1250883 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Return, Exchange or Cancellation Policy

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

Straight Talk Wireless Questions
2.4
Details
Straight Talk Wireless review - Straight Talk The worst phone service or the best.
Straight Talk Wireless review - Straight Talk The worst phone service or the best.
I have Straight Talk and the worst data speed ever. Fast for me is 2Mbps. Almost every time I check I am at less than 1.0Mbps (see photo). I've contacted their tech support and they promised it would be fixed in 24hrs. We'll see about that tomorrow. If they don't fix...
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1 comment
MariaST
#1359530

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Review
#1086635 Review #1086635 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality