Straight Talk Wireless Reviews with Media
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- Horrible customer service
- Customer service staff
- Misleading terms of service
- Price
- Unlimited plan has served me well
- Cost
- Very difficult to get a refund
- Dishonest company
- Incompetent employees
Update by user Jun 04, 2019
FINALLY the problem was resolved. After 3 escalations the representative was finally able to determine that the problem was a result of a billing address miss match issue that caused the data not to be provisioned in the network. I thanked him and appreciated him for...
Hi dgroves. This is Maria from Straight Talk Wireless.
We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Hi FailingStarfish802. I'm Maria from Straight Talk Wireless.
I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Hi UnluckyJaguar. This is Maria from Straight Talk Wireless.
I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Update by user Nov 23, 2018
Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.
Original review posted by user Oct 24, 2018
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to...- Cell phone
- Employee knowledge
- Lack of tech support
- Language issues
Update by user Oct 27, 2018
Thank you AT&T for taking care of people.
Update by user Oct 27, 2018
Problem resolved because AT&T gave me a FREE phone plus 200.00 credit.
Original review posted by user Oct 23, 2018
During Hurricane Michael I had no bars because rowers were down. When I finally got a signal a week later nothing went through because it said all my data was...- Reliability
- Good until you need help
- Given the runaround
- Incompetence of customer service
Hi. This is Maria from Straight Talk Wireless.
I definitely understand your frustration and I apologize for all the inconvenience you have experienced. We are determined to help you in resolving this issue. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Throttled service after being a customer for three years. | Straight Talk Wireless review
Customer service sucks | Straight Talk Wireless review
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Hi. I'm Maria from Straight Talk Wireless.
We're sorry for the trouble. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.
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Hi FastToucan780. This is Maria from Straight Talk Wireless.
We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.