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2 comments
Straight Talk Wireless - 2g Throttling
On 5/22 I exceeded the 25gb data cap and was throttled. I purchased a new $55 unlimited card and activated it and chose the option to forfeit the final two days of my old plan. I am 11 days later, several hours on the phone and chat with foreign customer service with...
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MariaST
Straight Talk Wireless Verified Representative
#1697357

Hi dgroves. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the ac...

Author
Review #1550620 is a subjective opinion of poster.
1 comment
3.3
Details
Straight Talk Wireless - Lying promos
I only had enough money to buy a 35 dollar card this time and when I got more money I checked into buying an extra data card which happened the same day as I was looking at what they offered which the highest one is only 2GB I got this text message so I got excited and...
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MariaST
Straight Talk Wireless Verified Representative
#1695631

Hi FailingStarfish802. I'm Maria from Straight Talk Wireless. I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so ...

Author
Review #1491503 is a subjective opinion of poster.
1 comment
5.0
Details
Straight Talk Wireless - No Christmas present for me
My name is Dana ##. I have been a straight talk customer for a little over 6 months. I was a metro PCS customers for over three years until I moved to an area I couldn't get connection so by the advice of a few of my friends and customers I switched to you. I recently...
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MariaST
Straight Talk Wireless Verified Representative
#1620352

Hi UnluckyJaguar. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenien...

Author
Product
Reason of review
Damaged or defective
Review #1433201 is a subjective opinion of poster.
Featured
0 comments
3.9
Details
Straight Talk Wireless - Charged 3 times in one month
Straight Talk Wireless - Charged 3 times in one month
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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Author
Pros
  • Cell phone
Cons
  • Non-english speaking
  • Employee knowledge
  • Language issues
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
Review #1388113 is a subjective opinion of poster.
0 comments
2.6
Details
Straight Talk Wireless - Thanks for nothing.
Straight Talk Wireless - Thanks for nothing.
During Hurricane Michael I had no bars because rowers were down. When I finally got a signal a week later nothing went through because it said all my data was used up. My sister bought me another 35.00 worth in data only to get nothing. It said no data. That is 70.00...
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Author
Pros
  • Good until you need help
  • Reliability
Cons
  • Given the runaround
  • Incompetence of customer service
Reason of review
Bad quality
Review #1387084 is a subjective opinion of poster.
1 comment
Straight Talk Wireless - *** & disappointing
Iwireless recently was taken over by T-mobile. I then switched to Straight Talk because the coverage map was impressive. I used the ST AT&T gsm because of the coverage map. I drove 20 miles away from my house & there was no service. Yes it was a small town but...
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MariaST
Straight Talk Wireless Verified Representative
#1556516

Hi. This is Maria from Straight Talk Wireless. I definitely understand your frustration and I apologize for all the inconvenience you have experienced. We are determined to he...

Author
Reason of review
Bad quality
Review #1345423 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Throttled service after being a customer for three years.

1.3
Details
Straight Talk Wireless - Throttled service after being a customer for three years.
They have throttled my data down to .25 Mbps during the day. After midnight my speed goes back to 14-8 Mbps. I've tried everything with customer service and their final answer was "we have tried everything, sorry".
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Author
Reason of review
Bad quality
Review #1254968 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Customer service sucks

1.0
Details
Straight Talk Wireless - Customer service sucks
Tried to switch my phone over to T-Mobile from straight talk they refuse to do it all I ever get when I call there are a bunch of *** Filipinos that can't speak americanish they can all go *** themselves T-Mobile rules
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Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1250883 is a subjective opinion of poster.
1 comment
2.4
Details
Straight Talk Wireless - Straight Talk The worst phone service or the best.
Straight Talk Wireless - Straight Talk The worst phone service or the best.
I have Straight Talk and the worst data speed ever. Fast for me is 2Mbps. Almost every time I check I am at less than 1.0Mbps (see photo). I've contacted their tech support and they promised it would be fixed in 24hrs. We'll see about that tomorrow. If they don't fix...
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MariaST
Straight Talk Wireless Verified Representative
#1359530

Hi. I'm Maria from Straight Talk Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfon...

Author
Location
Prescott, Arizona
Reason of review
Bad quality
Review #1086635 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Latest Question

Straight Talk Wireless Questions
1 comment
2.2
Details
Straight Talk Wireless - Best at Being the Worst Customer Service
I would like to start off by saying that I originally was satisfied with their service. However, the phone options were less than desirable, down right worthless in regards to the phone I purchased. After a couple months when my phone with 32 GB card purchase was...
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MariaST
Straight Talk Wireless Verified Representative
#1314917

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve this issue, please contact us via chat at http://bit.ly/2gQCmUz?caseId= and we will be glad ...

Author
Pros
  • Monthly cost was good
Cons
  • I was overcharged given the run around and lied to by employee
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund
Review #1033154 is a subjective opinion of poster.