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Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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223 comments
GloriousRedAdmiral145
#1708573

Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.

I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.

I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.

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Review
#204724 Review #204724 is a subjective opinion of poster.
I have been using straight talk for a little over two years now. I purchase a $45 unlimited card every month. I understand they have some sort of "data limit" which causes my internet to run extremely slow. This only happens the last three or four days of the month....
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122 comments
Anonymous
#1438783

Just got refill on 18 th and slow or no data at all i paid for unlimited??

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Review
#376406 Review #376406 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$45
I am not happy!!! I received my Samsung 451R phone from Straight Talk and I am still trying to active it. Their customer service people and technical support tried to help me on the phone for hours and still my phone is not working! My Verizon phone has been...
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116 comments
Anonymous
#1734461

I bought a 35$ Straight Talk phone card for my phone that has been previously activated with Straight Talk for years. I activated it last night and my phone is still out of service.

Did I throw my lhone away? What's the deal?

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Review
#218730 Review #218730 is a subjective opinion of poster.
A Straighttalk phone was purchased for me, and when I went to activate it, they said it was not scanned properly when it was purchased at Walmart. Since someone else purchased the phone for me, I do not have the receipt. No one will help me since I do not have proof of...
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69 comments
Anonymous
#1752701

Same here

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Review
#602496 Review #602496 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$180
Preferred solution
activate the phone
Been with Straight talk from August 2012 on, phone works great, no complaints with the phone itself but the so called customer service is ***. When our first month of pre paid service ( which we paid instore with the card for $45+ tax ) was a week from expiring, I was...
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58 comments
OrneryFly284
#1731201

It is very frustrating to speak with a Straight Talk customer service representative that can not speak fluent English. The first of the conversation I ask for their name and ask if for any reason the call is disconnected can they please call me back.

Going through the automated service is time consuming and reaching the correct department is time consuming as well. Finally, if your call isn’t disconnected and you reach a live person it is a constant repeat telling them “Can you repeat that”, then “I am having difficulty understanding you” time is marching on. They put you on hold and the annoying elevator music begins for oh, 2-7 minutes. I don’t know why because I didn’t understand a word they said.

Then they return to the call and begin again. I find myself saying, “Huh, what, Sir, Mam, I still can not understand you” At this point I have reached my limit and have gotten no where. They ring me to a different department. Oh, please I hope this person speaks fluent English.

No. They do not! I begin the same start over Q&A for a second time. I promise, I have been patient and kind but after 15 possibly 20 minutes I snap!

My Courtesy switch just flipped to OFF. I say, I have been on the phone with Straight talk now for a total of approximately 35 minutes or longer. “I no longer will speak with you. You are incapable of speaking fluent English.

Connect me to a Representative that Speaks Primary English as their first Language.” Their Response is I apologize, can you understand me now? Yes, I got that finally. Now...Can...You...Comprehend? I said, I Do Not Understand you.

You can NOT speak fluent English! I refuse to continue repeating myself. Why, the *** you have this job is beyond me! Connect...Me...To Someone who speaks English as their Primary Language immediately.

I am put on hold again to Elevator Music for ever how many minutes I have pissed the last representative off. Now, the Fluent English Representative answers and I get to repeat it all over again. A pain in the *** Waste of my time. He says, that is our overseas department.

How, the *** can I bypass them? Mam, you can’t. Frustrated but my problem is resolved. I receive a text message, If you wish to speak with an America Representative you can pay X amount of Dollars.

What a Joke! Straight Talk has to be the worst when it comes to Customer Service. Never again. To the curb!

Cheap overseas labor and I pay for this crap. Keep jobs in America.

Think twice before using Straight Talk. They can talk but good luck on understanding a damn word they say.

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Review
#360487 Review #360487 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$25
when I went with you several years ago I was very pleased with the service but now it sucks. I live in the Atlanta metro area (cell towers are not the issue) but I never get anything more than 2 g and some of my apps have totally ceased to work now stating I need 3 or...
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47 comments
Anonymous
#1774690

I live in Winona,MN and have been using straight talk for awhile now. But it is next level trash. Defs not getting what’s advertised

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Review
#1088443 Review #1088443 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.0
Details
Straight Talk Wireless - Make it stop
Last month I paid online and enrolled for automatic refill, at least that's what was supposed to happen. The next day my phone wasn't working. I had to use someone else's phone to call the customer service center. The first person I talked to said they didn't receive...
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1 comment
MariaST
#1765313

Hi FastToucan780. This is Maria from Straight Talk Wireless.

We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.

Review
#1686683 Review #1686683 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Very difficult to get a refund
  • Unreliable customer care
  • Dishonest company
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Just Dont Go To Them
Resolved

Update by user Mar 04, 2016

I cleaned the office and discarded the two $30 cards. I have done much better than straight talk with my current carrier.

Thank you Straight Talk for getting me to look for a better plan.

Savings $40 per month on two phones for 3 years. Thanks again.

Update by user Nov 22, 2015

I have decided that...

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53 comments
Anonymous
#1623828

Straigh Talk selling a $30 card to be used on straight talk phones which is any phone that a straight talk SIM card is inserted but the cards can't be used is FALSE ADVERTIVEMENT

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Review
#395188 Review #395188 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Loss
$60
1.0
Details
On 5/29/2019 I loaded 1G of data on this hotspot. I was using it with a Republic Wireless Moto X phone for 15 minutes of navigation on 5/30/2019. When I got to my destination the data was gone. I called customer service and they said I had used up the data. Lucky for...
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4 comments
debcaswell99
#1742022

The Walmart Straight talk hotspot is a completely fraudulent operation. The autoreplies are fake and if you call the number you will go to the third world country stealing your data.

I did write a letter to the Miami headquarters and they sent me a letter. It was as fraudulent as the autoreply system. They are a front for the fraud. Americans need to diligently research hotspots because if your hotspot data is administered in a third world country it will be stolen.

If you purchase something from Walmart, they won't care or fix your problem. Buyer beware!!!!

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Review
#1548034 Review #1548034 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Cons
  • Customer service in third world countries is stealing data
Reason of review
international theft of data
Loss
$15

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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1.0
Details
Iv had this phine service for several years now, at first it was top knotch and i was verry happy with them. Iv sent countless numbers of people to them. A month ago my girlfirends wifi hotspot quit working on her phone. Figured it was just somthing with her phone. No...
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3 comments
MariaST
#1749670

Hi JovialHippopotamus. This is Maria from Straight Talk Wireless.

We understand how Mobile Hotspot is very handy to users. However, this feature is not offered as part of our mobile phone services. To reduce data traffic and maintain high speed of mobile internet for everyone, data usage is restricted to be used only to the mobile phone where the service plan has been added to. On the other hand, we offer Mobile Hotspot devices that can surely take care of you or your girlfriend's data sharing needs.

You may check out these devices through this link https://shop.straighttalk.com/shop/en/straighttalk/mobilebroadbands. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We really hope for your understanding.

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Review
#1651402 Review #1651402 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Pros
  • It was cheaper
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Poor Business Practice