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Straight Talk is Beyond Horrible! After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart. I called the customer DIS service department and they saw that their system...
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Anonymous
Brittany Tackett

I had almost the same situation. CS seems robotic reading from a script. Telling me the same thing over and over. Didn’t give me the correct package I paid for. And not only t...

Anonymous
Shannon and sam blalock

First call was over an hour long. When the first lady answered, she tried to help, but couldn't. She then sent me to someone else who got very little info and then placed me o...

#204724
I have been using straight talk for a little over two years now. I purchase a $45 unlimited card every month. I understand they have some sort of "data limit" which causes my internet to run extremely slow. This only happens the last three or four days of the month....
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Anonymous
Amy

Just got refill on 18 th and slow or no data at all i paid for unlimited??

Anonymous
Nanette

It happened to me, but the customer service helped me. You must turn off the cellphone, wait 20 seconds, then turn it on.

#376406
I am not happy!!! I received my Samsung 451R phone from Straight Talk and I am still trying to active it. Their customer service people and technical support tried to help me on the phone for hours and still my phone is not working! My Verizon phone has been...
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Anonymous
Anonymous

Try it again & if it doesn't work right away wait a few min & turn it off & on. Sometimes it has to do with the sim card. I've never had a problem with straight talk

Anonymous
C Turner

Has anyone tried to switch to total wireless?My straighttalk phone was activated for almost a year, an Lg Fiesta from Walmart that came in a straighttalk box! Then I bought a ...

#218730
A Straighttalk phone was purchased for me, and when I went to activate it, they said it was not scanned properly when it was purchased at Walmart. Since someone else purchased the phone for me, I do not have the receipt. No one will help me since I do not have proof of...
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Anonymous
Anonymous

I bought a phone on wish an got the phone but that's it no info on what company nothing I need to know what company to go to

Anonymous
Anonymous

Same exact thing here!!!!

Covington, Virginia
#602496
Been with Straight talk from August 2012 on, phone works great, no complaints with the phone itself but the so called customer service is ***. When our first month of pre paid service ( which we paid instore with the card for $45+ tax ) was a week from expiring, I was...
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Anonymous
Mitchell Gouker

I am getting charged every month. I think they have Crooks working with them.

Lisa Marie Sharp
Lisa Marie Sharp

Exact thing happened to me and no option to remove my card from auto pay

Resolved
I purchased a 2 Sim cards and two $45 monthly card because I was told that I could not start service with the $30 card. When that card service ended, I purchased two $30 cards. The automated phone service told me the $30 card was not valid. I called customer service...
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Anonymous
Grover Branham

Straigh Talk selling a $30 card to be used on straight talk phones which is any phone that a straight talk SIM card is inserted but the cards can't be used is FALSE ADVERTIVEM...

Anonymous
Anonymous

My wife bought the 30 dollar card and it doesnt work on my smartphone please help

#395188
Featured
Straight Talk Wireless - Charged 3 times in one month
Straight Talk Wireless - Charged 3 times in one month
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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3.9
I liked
  • Cell phone
I didn't like
  • Non-english speaking
  • Employee knowledge
  • Language issues
#1388113
I always buy the 45 dollar plan that just last month was given a data boost up to 25 GB. I didn't realize that my niece had gotten my phone one day and apparently watched 10 GB worth of videos and I subsequently I hit the 25 GB wall on the 29th day of service and my...
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MariaST
MariaST

Hi WiseJaguar977. I'm Maria from Straight Talk Wireless. We regret to hear that you are displeased with the product and service. We understand that your previous experience wa...

Anonymous
Anonymous

*Update* After I was finally able to speak to an actual live person this morning we went through all of the usual things (that I had already tried several times before and did...

2.5
#1489439
Had phone on for 11 months. No longer needed it so when my grand daughter needed a phone I told her she could have it. I contacted Straight talk to have phone unlocked and was told I needed to activate it for 1 more month to fulfill their requirement of 12 months use....
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1.0
#1518258

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts
I have a straight talk phone and I have been having problems with it well I had been calling straight about it and they findly decided to send me a replacement sims card I was to call them for them to activate it well when I called them they deactivated the sims card...
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MariaST
MariaST

Hi ValidBiddy118. I'm Maria from Straight Talk Wireless. We are sorry for the trouble this has caused you. What happened was unfortunate, and we wish to help you get your issu...

1.0
I didn't like
  • Customer services agents
#1514438