Straight Talk Wireless Reviews and Complaints
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- Horrible customer service
- Customer service staff
- Misleading terms of service
- Price
- Unlimited plan has served me well
- Cost
- Cheap and no contract
- Data sucks most data is used up trying to get a connection
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Jan 05
Finally after many calls they found that AT&T had not real eased my port. This should have been resolved the first time I called.
But one it was removed my port went thru.
After talking to MANY hours and agents at straight talk it was finally found and fixed. The...
Hi. This is Maria from Straight Talk Wireless.
Please accept my sincere apology. I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Kindly contact us via chat at http://bit.ly/2CuBvXO so we can provide a concrete resolution.
You may also contact our Customer Care at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
- Non i have found yet
- Worst customer service ever
- Slow internet
- Employee knowledge
My god damn phone don't work | Straight Talk Wireless review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi. This is Maria from Straight Talk Wireless.
We are sorry for the trouble that you have encountered. Unfortunately, our devices require at least one year of service to be unlocked. You can obtain more information on Unlocking Policy by following the link, https://www.tfwunlockpolicy.com or by contacting our Unlocking Department at 1-888-442-5102. If you have questions or concerns, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
- Liars about products
- Failure to resolve the problem after 5 hours on the phone
Nothing yet my phone is still not working | Straight Talk Wireless review
- Affordability
- Have used straight talk for 10 years
- Tech support
- Umprofessional liars
- Bad service and bad customer service
Not worth the few dollar monthly savings | Straight Talk Wireless review from Carlsbad, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi. This is Maria from Straight Talk Wireless.
We are concerned to hear that you feel this way. We know the importance of getting this resolved, and we will be glad to look into the issue. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Hi. This is Maria from Straight Talk Wireless.
We are sorry for this experience. It's our goal to ensure we are never providing misleading information when it comes to any of our services. We need to inform you that before October 23rd, mobile hotspot was strictly prohibited in all of our service plans. The Straight Talk $55 Ultimate Unlimited Plan includes 10 GB of mobile hotspot.
This service has been recently added to our system just for this plan. We want to prevent any service interruption, so we advise you not to use this service in another plan. You may want to check our Terms and Conditions in our website at https://www.straighttalk.com/wps/portal/home/h/legal/terms-and-conditions. To further assist you with your concern, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
- Huge and complex language barrier
Hi. This is Maria from Straight Talk Wireless.
We are sorry to hear about your most recent experience. This is never what we like to hear nor what we want our customers to feel when speaking with our customer service team. We can only provide our sincerest apologies for your experience and want to make sure your concerns have been addressed today. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.
You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
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To add data to my existing plan | Straight Talk Wireless review from Pensacola, Florida
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Hi. This is Maria from Straight Talk Wireless.
We're sorry to know that your phone is not working. We are here and eager to help you with a resolution. Please contact us via chat at http://bit.ly/2CuBvXO.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.