Straight Talk Wireless Reviews and Complaints
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6
ISSUES RESOLVED
1.5K
COMPANY RESPONSES
1.9K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$759
AVG LOSS
370K
PAGE VIEWS
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Cons
- Horrible customer service
- Customer service staff
- Misleading terms of service
Pros
- Price
- Unlimited plan has served me well
- Cell phone
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(333 of 1892 reviews match)
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Straight Talk Wireless review: Nothing yet my phone is still not working
I'm locked out of my account and phone on my Samsung Galaxy J7 pro it's asking for a PUK code it's been like this for 2 days I'm not happy
Review
Service
Straight Talk Wireless Customer Care
Pros
- Have used straight talk for 10 years
- Affordability
Cons
- Tech support
- Bad service and bad customer service
- Unable to use my data that i paid for
Reason of review
Locked out of my account and I need a PUK code to unlock it the phone is not working properly and I need a PUK code to unlock it
Loss
$500
Preferred solution
Full refund
Straight Talk Wireless review in Carlsbad, California: Not worth the few dollar monthly savings
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
Review
Service
Straight Talk Wireless Customer Care
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Verified ReviewerStraight Talk Wireless review: I would not go through them
Got a phone from a friend and they had straight talk too. Bought a $55 plan unlimited data talk n text put in on didn't have data called them and they said i needed a new Sims card. I order on called back and there tech messed the new card up and there wanting me to buy another one and I just got that one. And they wouldn't replace it even after they said it was there fault there tech support messed it up. Bull *****.
Review
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution
Straight Talk Wireless review: Never
I had been with straight talk for five years, up until my last experience with them! THEY HAVE THE WORST CUSTOMER SERVICE! Half the time I cant even understand what they are saying, because they barely speak English well enough ! Not being rude or racist, just pointing out the low quality level of their so called customer service I HAVE NOW BEEN CHARGED TWICE FOR A SERVICE I NO LONGER HAVE , WANT OR USE ! I HAVE CONTACTED THE BBB , THEY ARE CROOKS AND GET THIS THEY PROMOTE AND ADVERTISE HAVING hotspot yet when you pay for it and So called unlimited data theyre not even set up for a hotspot, although youre being charged for it!
Review
Product
Straight Talk Wireless Account
Cons
- Huge and complex language barrier
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
Straight Talk Wireless review in Crossville, Tennessee: Don't get!!!
Where the *** is this DAMN office at in chattanooga !!! Those damn *** liars!!! They had my service and my sons and wifes where we ciuldnt even send a text all GOD DAMN day with out hitting airplane mode ovet and over! Then gave each one of us a differant lie!! This compqny will do any DAMN thing to save a DAMN dollar and there DAMN custumer service are a bunch of idiots that you cant even DAMN understand. LEARN GOD DAMN RNGLISH MOTHER ***
Review
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$50
Straight Talk Wireless review in Pensacola, Florida: To add data to my existing plan
I would like to only add 5 dollars in data to my existing plan
Review
Service
Straight Talk Wireless Mobile Internet Service
Straight Talk Wireless review in Tallahassee, Florida: To switch phones
I think it's real crazy that I have to switch my device. from Boost Mobile. I've been with Boost Mobile for 16 years now. one of my close friends gave me a phone and I was just trying to activate it. your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year. but that don't make sense. but if I would have switched over to you all. I can keep the number.
Review
Service
Straight Talk Wireless Customer Care
I was talked like i was nothing and when i asked her to stop with the B.S. she reved it up by telling me to get out of face while she connect my service. When i complain to walmart i told they could not do anything because she did'nt work for them,so she was left there...
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Review
Pros
- Nonthing
Cons
- Unreliable customer care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
I have been with yall since the beginning & got many people on straight talk. Now im standing outside to write this. Straight talk what the *** happened? I have around 20 days left & I will be leaving straight talk for good. People get tired of the same ole *** over &...
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1 comment
Hi GainfulStaffordshireBullTerrier. This is Maria from Straight Talk Wireless.
We sincerely apologize for the hassle that you've been through with our service. It is never our intention to let you feel such frustration. We value you as one of our long-term subscribers. We'd like to speak with you to fully investigate your concern and straighten things out.
Rest assured that we'll do our best to reconnect your phone to our network and reinstate your good service reception. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Review
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Compare Straight Talk Wireless to
Straight Talk Wireless
693 reviews
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693 reviews
Update by user Dec 03
I returned the phone for a refund. Straight talk did not refund the month of service I was unable to use due to the inoperable phone. I now have a different service provider.
Update by user Nov 04
After another hour with tech support, I was finally transferred to a manager who is sending...
Resolved
Review
Cons
- Awful customer service
- Network connectivity issues
- Did not get coverage in the area they said
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
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Hi ImaginativeGazelle750. This is Maria from Straight Talk Wireless.
We read your post and we sincerely apologize for the inconvenient experience that you had with one of our branded store representatives. Your concern has been noted and escalated to provide better service in the future. Rest assured that the incident will be dealt with accordingly. Should you have other concerns, feel free to chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.