Straight Talk Wireless
Reviews and Complaints
Straight Talk Wireless Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHORRIBLE CUSTOMER SERVICE
Hi this is Maria from Straight Talk Wireless. Our sincere apologies for the inconvenience you have encountered with our Customer Service.
Please know that it is never our goal to let you experience such troubles. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution.
Please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan not get hold of customer service
Hi. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We are looking forward to work with you. Thank you.
- Get reception out here in the country
- Customer service
No service
Hi this is Maria from straight Talk Wireless. We apologize for the inconvenience you've experienced with our customer service.
Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-**** at your most convenient time.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI returned a phone for warranty replacement. It was delivered to returns dept on APRIL 19.
Hi. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We are looking forward to work with you. Thank you.
- Poorr service false promises
You turned my phone off and I was paid til the 11th and then u don't let people talk too anyone its automated
Hi Deanna B Gam. This is Maria from Straight Talk Wireless.
We read your post. We are really sorry for the inconvenience with our service. This is not the kind of service we want our customers to experience. To further assist you with this issue, please copy this link https://www.straighttalk.com/support/contact for chat support.
We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.
Their trash and the cut my service off prematurely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancel request for service
Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.
Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-2355 at your most convenient time.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
- Customer service or lack of
Service issue
When I was finally able to get ahold of straight talk, they told me that every year we as customers are required to buy a new phone, because phones are no longer good after one years worth of work. They told me it was my issue, and they were not going to fix it.
Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has cased you.
Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out. For further assistance you can chat with us via this link https://www.straighttalk.com/support/contact or simply call us at 1-877-430-**** at your most convenient time.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
- Could not understand their english speaking representatives
- Horrible customer service
- Terrible service
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Was going to switch, but tech couldn't understand me.
Hi. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We are looking forward to work with you. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCustomer service is horrible if you have an issue and they dont want to help they dont simple .
Hi Sandy H Gty. This is Maria from Straight Talk Wireless.
We're sorry for the inconvenience you have experienced with our service. We understand where you are coming from and how frustrating this has been. Please know that it is never our goal to let you experience such troubles. Allow us to further review your account and make this right for you.
Kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window.
We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.
I need help please
User's recommendation: Maybe.
- Trying to find a pro
- Decent service for the money
- I can never talk with a representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCustomer Service WILL NOT provide assistance!!! Repeatedly Failed to Help! Very Frustrated!
Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has caused you.
We know this is really not the experience we want our customers to feel. Don't you worry we will do our best to exceed your expectations and continuously working on improving our products and over all services all throughout the years.
For further assistance, please chat us on this link https://www.straighttalk.com/support/contact or call us at 1-877-430-2355.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
- Services are good value for the money
- Custserv reps are polite
- Long waits often end in a disconnected call with no resolution
- Equipment is glitchy
- Cust serv is very slow and hard to understand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI have called Straighttalk over 10 times and they don't listen!! They are like a robot and don't try to go out the box of what needs to happen. They try to verify my account and they tell me the infor
User's recommendation: Never run away it'd horrible.
- Everything is horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPort of my phone has not happened and it has been well over a week
Hi Latricia S Yku. This is Maria from Straight Talk Wireless.
We read your post. We do apologize for the inconvenience this may have caused you. Is your issue resolved? If not, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.
We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text PORT to 611611.
Hotspot issue
*** poor response and unreliable chat members
Hi *** B Mjl. This is Maria from Straight Talk Wireless.
We are really sorry if you're having some problems with your hotspot. Please know that it is never our goal to let you experience such troubles. We would like to review your account so we can help you fix the issue. Kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.
We're open Monday-Sunday from 8:00AM to 11:45PM EST.
You may also text HELP to 611611. Thank you.
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Hi Ardath Uik. This is Maria from Straight Talk Wireless.
Our sincerest apologies for the bad experience that you have encountered with our service. Please give us another opportunity to make things right for you. Please copy this link https://www.straighttalk.com/support/contact for chat support. We're open Monday-Sunday from 8:00AM to 11:45PM EST.
You may also text HELP to 611611. We're here to help.