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1.2
Details
I've been a ST customer for YEARS!!! at one point I was paying for my phone 4 kids AND my best friends service...THAT'S A CHUNK OF CHANGE!!! I've been through *** with this company...they messed up... CATASTROPHICALLY when my phone was stolen and I needed to change...
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Review
#1758795 Review #1758795 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Cheap and no contract
Cons
  • Data sucks most data is used up trying to get a connection
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • cell phone providers
  • StriaightTalk Wireless

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details

Update by user Jan 05

Finally after many calls they found that AT&T had not real eased my port. This should have been resolved the first time I called.

But one it was removed my port went thru.

After talking to MANY hours and agents at straight talk it was finally found and fixed. The...

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1 comment
MariaST
#1798175

Hi. This is Maria from Straight Talk Wireless.

Please accept my sincere apology. I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Kindly contact us via chat at http://bit.ly/2CuBvXO so we can provide a concrete resolution.

You may also contact our Customer Care at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Resolved
Review
#1748794 Review #1748794 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Non i have found yet
Cons
  • Worst customer service ever
  • Slow internet
  • Employee knowledge
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
Off my phone to Verizon now
Tags
  • bad service
  • straight talk managers hotline
  • cell phone providers
  • port cell phone number
  • network providers
  • Tracfone Bait And Switch
  • Trac-fone
  • Walmarket Complaint

My god damn phone don't work | Straight Talk Wireless review

1.0
Details
Y'all turn my phone off before time and I need it back on
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1 comment
MariaST
#1798177

Hi. This is Maria from Straight Talk Wireless.

We're sorry to know that your phone is not working. We are here and eager to help you with a resolution. Please contact us via chat at http://bit.ly/2CuBvXO.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1748575 Review #1748575 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I bought phone and it worked for 3 months and then quit. I sent it in to be repaired. They sent a used replacement. I wanted to have unlock so I could change carriers. They said since I have not had service on phone for 1 year they could not unlock it. I said I had...
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3 comments
MariaST
#1793707

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. Unfortunately, our devices require at least one year of service to be unlocked. You can obtain more information on Unlocking Policy by following the link, https://www.tfwunlockpolicy.com or by contacting our Unlocking Department at 1-888-442-5102. If you have questions or concerns, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1740543 Review #1740543 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Unlock
Cons
  • Liars about products
  • Failure to resolve the problem after 5 hours on the phone
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Full refund

Nothing yet my phone is still not working | Straight Talk Wireless review

1.0
Details
I'm locked out of my account and phone on my Samsung Galaxy J7 pro it's asking for a PUK code it's been like this for 2 days I'm not happy
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1 comment
MariaST
#1793712

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that your phone is not working properly. For us to provide you with the PUK code, we will need to access your account. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1726612 Review #1726612 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Affordability
  • Have used straight talk for 10 years
Cons
  • Tech support
  • Umprofessional liars
  • Bad service and bad customer service
Reason of review
Locked out of my account and I need a PUK code to unlock it the phone is not working properly and I need a PUK code to unlock it
Loss
$500
Preferred solution
Full refund

Not worth the few dollar monthly savings | Straight Talk Wireless review from Carlsbad, California

1.3
Details
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
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1 comment
MariaST
#1793715

Hi. This is Maria from Straight Talk Wireless.

We are sorry if you had terrible experience with our customer service. Is your phone now working? If not, let us help you out. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1726345 Review #1726345 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Got a phone from a friend and they had straight talk too. Bought a $55 plan unlimited data talk n text put in on didn't have data called them and they said i needed a new Sims card. I order on called back and there tech messed the new card up and there wanting me to...
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2 comments
MariaST
#1793716

Hi. This is Maria from Straight Talk Wireless.

We are concerned to hear that you feel this way. We know the importance of getting this resolved, and we will be glad to look into the issue. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1725447 Review #1725447 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution
1.0
Details
I had been with straight talk for five years, up until my last experience with them! THEY HAVE THE WORST CUSTOMER SERVICE! Half the time I cant even understand what they are saying, because they barely speak English well enough ! Not being rude or racist, just pointing...
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1 comment
MariaST
#1793729

Hi. This is Maria from Straight Talk Wireless.

We are sorry for this experience. It's our goal to ensure we are never providing misleading information when it comes to any of our services. We need to inform you that before October 23rd, mobile hotspot was strictly prohibited in all of our service plans. The Straight Talk $55 Ultimate Unlimited Plan includes 10 GB of mobile hotspot.

This service has been recently added to our system just for this plan. We want to prevent any service interruption, so we advise you not to use this service in another plan. You may want to check our Terms and Conditions in our website at https://www.straighttalk.com/wps/portal/home/h/legal/terms-and-conditions. To further assist you with your concern, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1724986 Review #1724986 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Cons
  • Huge and complex language barrier
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
  • Rude And Incompetent Personnel
1.0
Details
Where the *** is this DAMN office at in chattanooga !!! Those damn *** liars!!! They had my service and my sons and wifes where we ciuldnt even send a text all GOD DAMN day with out hitting airplane mode ovet and over! Then gave each one of us a differant lie!! This...
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1 comment
MariaST
#1793723

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear about your most recent experience. This is never what we like to hear nor what we want our customers to feel when speaking with our customer service team. We can only provide our sincerest apologies for your experience and want to make sure your concerns have been addressed today. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1721599 Review #1721599 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$50

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

Straight Talk Wireless Questions

To add data to my existing plan | Straight Talk Wireless review from Pensacola, Florida

1.0
Details
I would like to only add 5 dollars in data to my existing plan
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Review
#1713528 Review #1713528 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Internet Service