Anonymous
map-marker Alamogordo, New Mexico
#5067860 
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Poor customer service

1.6
Poor Customer service Every time I call the customer service line theres either arguing with me dont wanna help I really dont care I never build a rapport or have empathy to my situation If customer service was a little bit better I would probably recommend this company to my friends but since theyre not I would definitely not recommend it
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User's recommendation: Customer service agent hung up on me

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#2385377

Hi. PissedConsumer506****.

This is Maria from Straight Talk Wireless. We are very sorry to hear that. Feedback from our valued clients is extremely important to us. As one of our valued customers, we do not mean to make you feel this way.

Our main goal is to provide quality customer service to our valued customers. We are hoping that you would give us a chance to redeem ourselves and help you out. Please chat with us via this link http://***/6184eXcjw.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Aaron H Qwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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#4873804 
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My home internet box

1.6
They sold me the exact same home internet box my brother had when he lived with me then told me they tell me there's no coverage in my area, *** you straight talk
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Loss:
$5000
Cons:
  • Everything about them

Preferred solution: My service connected and free service or paid for everyhiur of time since I got this piece of *** paper weight

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#2373840

Hi Aaron H. This is Maria from Straight Talk Wireless.

We appreciate your interest in using the product. While we provide mobile service in your area, Straight Talk's Home Internet's service availability is based on coverage and capacity at the street address level. It is important to check your exact service address before purchasing. If your address does not have service now, please provide your e-mail address when you check service availability, and we will notify you once the service becomes available.

Rest assured that we are extending capacities for this product for valued customers like you. For further assistance, you may contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611 to use our self-service menu. Thank you.

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Patricia V Cgj
#4869470 
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They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime

2.3
Straight Talk Wireless - They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime
Straight Talk Wireless - They switched me to TracFone without telling me after they gave me lifetime straight talk because of a breach or a *** in their system that they did not tell their customers about I want my lifetime
I was just checking on my straight talk account because I'm supposed to have lifetime straight talk and when I went to put 611611 in it hooked me up to TracFone I do not have TracFone I have straight talk for life because of the breach in straight talk by hacking . Now I can't even get through to straight talk it cuts me off and I even tried once and it sent me to TracFone I will not use TracFone and I am pissed and I want my money back for this straight talk no joke I'm pissed!!!
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Loss:
$260
Pros:
  • There are no pros
Cons:
  • After they got breached they told me i would have lifetime talk texting data lifetime

Preferred solution: Full refund

User's recommendation: This is the first problem I've had with straight talk but it's a big one I have straight talk not TracFone and I would never purchase TracFone I want my straight talk back for life that's what I was promised when they got hacked now I've said I don't have straight talk and can't get through to them don't use their company.

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#2367081

Hi Patricia. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

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jessica j Zlx
#4846803 
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Straight talk I haven’t had any service work a call or anyone to call Ian on my number

1.9