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1.6
Details
I have been waiting for over a month to get my warranty repair phone back from this company. First they tried to tell me they never got it so I had to track it via FedEx and provide the details of when they got it. Then they acknowledged they had it and said that they...
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2 comments
MariaST
#1809359

Hi Michael W. This is Maria from Straight Talk Wireless.

We're sorry that you're having a problem with your phone. We'll look into this issue for you. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1763712 Review #1763712 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Pros
  • Decent service for the money
Reason of review
Warranty issue
Loss
$500
Preferred solution
Full refund
Tags
  • Warranty And Customer Service
  • Android phone
  • Poor Product Quality
  • Walmart And Straight Talk
  • Pa Unsatisfactory Service
1.5
Details
You are lucky to get 25 to 28 good service days/ month, but pay for 30. Customer serv. Is in Philippines and connection is terrible and they don't care. They will not reimburse for days of lost serv. File complaint with FCC and state attorney general or they will...
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3 comments
MariaST
#1802255

Hi Samella. This is Maria from Straight Talk Wireless.We are sorry to hear that you are having this situation.

Please accept our deepest apology for this experience. Allow us to check your account and provide you with the best possible resolution. To further assist you, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1755558 Review #1755558 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Doesnt work frequently
Reason of review
Bad quality
Loss
$6
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.7
Details
Horrible customer service and will not release you phone number to another company
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3 comments
MariaST
#1798253

Hi This is Maria from Straight Talk Wireless. I read your post and am sorry that you're having problems with our service.

We're here to help you. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1745301 Review #1745301 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
1.8
Details
My my phone decided to stop working after 2 days. I called customer service oh, they kept me on the phone troubleshooting for 2 hours. Three people later, I decided to hang up.
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1 comment
MariaST
#1792547

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear that you've had an unpleasant experience with your phone and our service. We always aim to deliver a great experience. We are gutted when we miss the mark. We will use the feedback to make us better and to ensure this doesn’t happen again.

If your issue is not yet resolved, please contact us via chat at http://bit.ly/2CuBvXO or call 1-877-430-2355 for immediate assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1734568 Review #1734568 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

Do not Buy Straight talk phones | Straight Talk Wireless review

2.0
Details
The phone company seems to continue to have problems with all accessing the account. Due to they erased the phone # on my Account. They could not even find this phone. Motorola, Could not help me because straight talk buys the phones and repair them through their factory. Then after two months going through all these problems. Save yourselves and go to Verizon. Straight talk lost my phone $180.00 earned hard and lost easy i will be switching over to prepay Verizon. But, not without telling Verizon how bad their sister company *** me over 5X's.....! with in about 10 yrs. Fyi I am posting to Your Facebook Account
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1 comment
MariaST
#1793709

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. This is not the experience we want for any of our customers. We want to take a closer look into this with you. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1730654 Review #1730654 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Service range
Cons
  • Customer service
Reason of review
All above
Preferred solution
I was robbed of a phone played with for now 3mos. I dont want to use straight talk any more after 10yrs and running a good business. to not able to work cause six phones had problems!
Tags
  • poor
  • straight talk sells service card n
  • cell phone providers
  • Staight Talk Wireless

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.4
Details

Update by user Jan 09

I am glad to point out the unacceptable customer service and deception of straight talk wireless, but, I am going to just move on--and no they did not come through on giving me the rewards that I was due.

Original review posted by user Dec 10, 2019

My activity rewards screen on Straight Talk website/my acct shows...
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2 comments
underfireband
#1794011

My issue has not been resolved, yet, and Straight Talk apologized to me for the unpleasant experience with my rewards points and Straight Talk's service. So again, my issue has not been resolved, yet, of getting 7,000 rewards points, for PURCHASING A NEW IPHONE 6S-WITH YOUR PARTNER; SMARTPAY-, AROUND SEPT.

6, 2019, AND REWARDS APPEARED AROUND SEPT. 13TH. THIS WAS NOT ADDING AN ANOTHER LINE( I DE-ACTIVATED OLD PHONE ), AND ACTIVATED THE NEW IPHONE AT THE SAME TIME. SO, SHOULD BE NEW PHONE REWARD AND NOT ADD ANOTHER LINE, OF 7,000 POINTS!

PLEASE ADD THESE 7,000 REWARDS POINTS TO MY STRAIGHT TALK ACCOUNT, IN AGREEMENT WITH YOUR MESSAGE SAYING YOU WANT TO COME THROUGH WITH GREAT CUSTOMER SERVICE AND RESOLVE MY ISSUE, OF GETTING MY DUE 7,000 REWARDS POINTS IN PLACE ON MY STRAIGHT TALK ACCOUNT!

Thank You! John Reese

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Review
#1728106 Review #1728106 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered
1.6
Details
on the 11th. of this month. I. tried to charge my credit card. $55 for the $55 plan. but they said the card was declined.my points were redeemed on my rewards points. so I figured that it went through. well it didn't so. my phone got deactivated and. for 2 days I...
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1 comment
MariaST
#1780106

Hi CostlyBarb. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience this may have caused you. Please know that this is not the kind of service we want our customers to experience. We would like to review your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.Thank you.

Review
#1707133 Review #1707133 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Cheap
  • Love unlimited data
Cons
  • Poor customer service and only worried bo7t there pockets
Reason of review
Problems with payment
Preferred solution
Pay me for my time
Tags
  • NOT unlimted data

I thought i had unlimeted plan now i had to add 10 dollars to acc | Straight Talk Wireless review

1.8
Details
Nothing i cant get anything done
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Review
#1707105 Review #1707105 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Fact i was able to purchase 10 gigs of data for 55 dollars
Cons
  • No direct answer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Tags
  • Service And Attitude

Because I can’t make any calls | Straight Talk Wireless review from Heidelberg, Mississippi

1.6
Details
When I’m out like shopping with friends or something I can’t even make calls I literally have to be around WiFi even though I have minutes it just want let me do no calling even when I’m at home it can be raining and my WiFi would be messing up but I can try and call still and it will not do it at all.
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1 comment
MariaST
#1769355

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience you have experienced with your phone service. Let us further check your account so we can help you fix this issue. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1691041 Review #1691041 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Straight Talk Wireless Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.9
Details
I live out in the country where no internet providers are. I have a 5 year old son that plays fortnite. I have the ultimate plan and was hot spotting for him to play his tablet or xbox. Got a message from straight talk about using hotspot. So i go get a hotspot kit...
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1 comment
MariaST
#1764462

Hi EminentWeasel. I'm Maria from Straight Talk Wireless.

We appreciate your feedback,and I'm sorry for the inconvenience this has caused you. We're constantly looking for new ways to improve customer experience and will take this into consideration. If you need further assistance with your phone service, please feel free to chat with us using this link http://bit.ly/2CuBvXO. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1683298 Review #1683298 is a subjective opinion of poster.
Product
Straight Talk Wireless 7gb Plan Mobile Hotspot Plan
Pros
  • 4g service
Cons
  • Service
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Too Expensive