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Verified Reviewer
New Reviewer

Top up

I still couldn't get my brother the 10.00 top up so I pretty much think you guys stink. I'm not sure what else to say except stay away from any product that comes out of a Walmart store if you have any good sense. User's recommendation: Go to Metro or T Mobile. Run...
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2 comments
#2248004

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

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ID
#3944551 Review #3944551 is a subjective opinion of poster.
Pros
  • Stink
Cons
  • Stink
Loss
$10
Preferred solution
10.00 top up for my brothers phone.

No data connection, can't receive or send photos via text, calls to other state not going through

I had been with straight talk for years. Now i spent countless hours on the phone talking to people that speak English very well, or understand what you are talking or asking about. Got transfered 3 times on a few calls, got dropped calls. Had to keep calling back,and...
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4 comments
#2244157

Hi. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

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ID
#3914706 Review #3914706 is a subjective opinion of poster.
Location
Kalamazoo, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They have the rudest customer service reps I've ever spoken ti

I've been trying to add mins to my phone for a month now. First the mins i purchased could not be added BC my service didn't work for too long. So I asked for another sim BC mine didn't work. CSR sent me to Walmart. Drove 30 mins to walmart just to find that they do...
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2 comments
#2227492

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience that this has caused you.

This is not the experience we want our customers to feel. Don't you worry. We will do our best to further help you out. For further assistance you can chat with us via this link http://bit.ly/2CuBvXO, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#3818251 Review #3818251 is a subjective opinion of poster.
Location
Overland Park, Kansas
Pros
  • Available at walmart
Cons
  • Immoral business practices
  • Not satisfied
  • On the phone more then once over 30 minutes
Loss
$45
Preferred solution
Unlock my phone please

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have a new debit card number and need to make a payment for my 2nd phone

I need to speak with a customer service rep. I get their stupid automated system which is of no help to me and it hangs up on me!

User's recommendation: Have a human available. Make sure they can speak and clearly understand English.

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1 comment
#2210087

Hi Joan T Aiz. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience this may have caused you. This is not how we want you to feel and experience with our service. To further assist you with your concern, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window.

We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.

ID
#3749029 Review #3749029 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Pros
  • Wireless service comparable to big names
  • You can make phone calls from a cell phone
  • Low prices
Cons
  • Incompetence of customer service
Preferred solution
My 2nd phone service restored and give you my new debit card # that I just received on Friday7/8/22
New Reviewer

Service in my area dropped to one bar. Five years plus of good service and now crap.

No advanced warning that I would not be able to process financial activity because speed dropped. Sometimes no service but mostly one bar. Use to be good. Now it's crap.

User's recommendation: At this time I would not recommend. Previously I did. No advance warning that I would lose service.

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1 comment
#2208572

Hi Mark E Xnc. This is Maria from Straight Talk Wireless.

We read your post. We are really sorry if you're having some problems with your phone service. Please know that it is never our goal to let you experience such troubles. To further assist you with this issue, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

Our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.

ID
#3725869 Review #3725869 is a subjective opinion of poster.
Location
Kansas City, Missouri
Preferred solution
Let the company propose a solution
New Reviewer

Haven’t been able to reach an actual person for about 3 weeks.

StayAll I need is my account number with straight talk. I have been having trouble with my phone for quite a while and wanted some help. I started trying to get help about 3 weeks ago and havent heard anything from anyone. Finally got sick of the service and switched, but I need my account number. Its not online and no one will answer me.

User's recommendation: Stay away from this company.

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1 comment
#2201585

HI Mark P ltq. This is Maria from Straight Talk Wireless.

We read your post. We sincerely apologize if you had a bad experience with our service. Please know that it is never our goal to let you experience such troubles. We would like to inform you that your account number is the phone's serial number or IMEI.

Should you need assistance,kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.

ID
#3693778 Review #3693778 is a subjective opinion of poster.
Location
Gainesville, Texas
Preferred solution
My account number
New Reviewer

Keeps taking me to Verizon

I activated the wrong phone and through prepaid card went to the old phone that no longer have and I wanted to reactivate my new one with the old number of the old phone
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2 comments
#2173766

Hi Savaiah N. This is Maria from Straight Talk Wireless.

We are really sorry if you're having this problem. Let us further review your account and fix this issue. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

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ID
#3515950 Review #3515950 is a subjective opinion of poster.
Location
Antioch, California
Preferred solution
Let the company propose a solution
New Reviewer

Cancel service

Chat and phone calls are always too busy so I can NEVER talk to anyone in customer service!!! No help!

User's recommendation: Customer service is lousy.

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1 comment
#2173517

Hi Ryatt Ton. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3514664 Review #3514664 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Pros
  • Service plan
Cons
  • Unresponsive customer service was not willing to assist customer
Loss
$130
Preferred solution
I need to cancel my service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unlawfully charged credit card

They Charged me after account had been closed and I owed them nothing. Had to dispute with credit card company no help at all from Straighttalk!

User's recommendation: Steer Clear of these ***.

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1 comment
#2173519

Hi John W Hbd. This is Maria from Straight Talk Wireless.

We're sorry about this issue with your bill. This is never the experience we want our customers to have on our network. This is certainly something we want to look into, so we can get this taken care of for you. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3509801 Review #3509801 is a subjective opinion of poster.
Cons
  • Not unlimited
  • Illegal deactivation
  • Service is very poor very verry poor
Loss
$136
Preferred solution
Full refund

Foreign Customer Service

As long as you never need to call Customer Service, Straight Talk is ok. But, if you ever have any kind of problem,,,that is where the trouble starts. They do not speak good English and can only read a script, They waste your time repeating everything and cannot deviate. They are a Royal Pain!!!!!

User's recommendation: Get Verizon!

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1 comment
#2165182

Hi. This is Maria from Straight Talk Wireless.

We're sorry to know that you've encountered some issues with our customer service. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. If you still have any phone or service issues that are not resolved yet, please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3471891 Review #3471891 is a subjective opinion of poster.
Location
Whitney, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Terrible customer Support

Oh my, I just won't put down into print how many straight talk phones I have had to return back to Walmart this past couple weeks. I have had to purchase their most expensive phones to see if they could be activated and well...they couldn't. Too bad they had to be returned back as defective. Oh well, I'll keep trying!

User's recommendation: Return, return, return.

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1 comment
#2155232

Hi, Robert C Mke. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered in activating your device and our customer service. This is not the kind of service we want you to have. Allow us to gather some information so we can better assist you. Please contact us back using this link https://www.straighttalk.com/support/contact.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#3432549 Review #3432549 is a subjective opinion of poster.
Location
Palm Bay, Florida
Cons
  • Will not allow to port my phone number
  • Would change their policies
  • Stop lying transfer to the right people that can help for real
Loss
$750
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

STRAIGHT TALK SUCKS

I CAN'T GET GOOD SIGNAL. IT SAYS I HAVE 3G ALL THE TIME, I THOUGHT THEY DID AWAY WITH THAT. IF I AM LUCKY ENOUGH TO GET A CONNECTION IT IS VERY SLOW. I CAN'T EVEN DO REGULAR VIDEO CALLS. IT TAKES FOREVER TO GET A REAL PERSON IN THE LINE. IF YOU TRY TO DO CUSTOMER SERVICE BY CHAT BE PREPARED TO BE #180 IN LINE. YOU GET WHAT YOU PAY FOR!!

User's recommendation: DON'T SWITCH UNLESS YOUR PREPARED TO HAVE LOWER PERFORMANCE QUALITY.

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1 comment
#2148401

Hi DEBRA C Tsr. This is Maria from Straight Talk Wireless.

We are sorry to hear that you feel this way. It's important that you have a satisfying experience with the services you are being provided. We're more than happy to investigate this matter with you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3408635 Review #3408635 is a subjective opinion of poster.
Location
Bossier City, Louisiana
Service
Straight Talk Wireless Phone Service
Pros
  • Cheap and no contract
  • Monthly cost was good
Cons
  • Employee knowledge
Preferred solution
Let the company propose a solution
New Reviewer

Base phone is not near as good as the one i had before you made me upgrade

Phone falling apart before making phone call you have to turn base off wait turn back on - if you don't you get a chiming noise and sometimes when you get a call you get same noise have to hang up and wait for person to call back -- not good

User's recommendation: probably not because i have already had 2 relatives buy phone and having same problem.

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1 comment
#2146132

Hi john k Fda. This is Maria from Straight Talk Wireless.

We never want you to feel this way. Having a working phone is always important. It's our goal to look into this for you so we can find a resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

ID
#3394448 Review #3394448 is a subjective opinion of poster.
Location
Munith, Michigan
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Been on hold for over 2 plus hours!!!

Straight Talk Wireless - Been on hold for over 2 plus hours!!!
Straight Talk Wireless - Been on hold for over 2 plus hours!!!
Straight Talk Wireless - Been on hold for over 2 plus hours!!!
I cant make nor receive phone calls! Every billing cycle i always have issues and have to call in and have them fix by a straight talk agent!!!! Today i Been on hold for over 2 hours finally got to speak to a technical support agent. She advised me to stick and ear...
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ID
#3388639 Review #3388639 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
My bill compensation for the lack of service and my time i have wasted every month for 4 months of having to call in and get technical support after every billing cycle@

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NTP NUMBERS THAT DONT WORK/ NOT REMOVING PORT PROTECTION OFF PHONE/ REFUSAL TO TALK TO SUPERVISOR

I REALLY HOPE THIS GETS TO AN INDIVIDUAL THAT CARES ABOUT HELPING OUT A SENIOR CITIZEN. I HAVE BEEN TRYING TO CHANGE CARRIERS FROM STRAIGHT TALK TO TEAM MOBILE. I HAVE TRIED THIS ON SATURDAY, 11 IN THE MORNING I WAS TOLD I WOULD GET A NTP CODE SENT TO MY EMAIL ADDRESS...
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1 comment
#2136903

Hi Debra R Mbu. This is Maria from Straight Talk Wireless.

We understand where you are coming from, and we deeply apologize for the trouble this has caused you. Unfortunately, because of the fraudulent activity that we have experienced, our procedures were updated. We are unable to provide the IMEI/ESN or any account information. This is to ensure the security of your account.

We can only help you find the information you need and verify if it is correct. Let us see what we can do to help you resolve this issue. Please chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3357985 Review #3357985 is a subjective opinion of poster.
Location
Jonesboro, Georgia
Service
Straight Talk Wireless Phone Service
Pros
  • Unlimited plan has served me well
  • Monthly cost was good
Cons
  • Need to experience what i have
  • Website is not user friendly
  • Service is very poor very verry poor
Preferred solution
REMOVE THE PORT PROTECTION FROM MY PHONE SO TRANSFER MY NUMBER TO TEAM MOBILE, NTP IS NOT WORKING VIA 611611 FROM MY PHONE, TWO TIMES I HAVE BEEN GIVEN A 4 DIGET PORT OUT NUMBER, THAT NEVER WORKS BECAUSE MY PHONE HAS PORT PROTECTION I NEVER ASKED FOR

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