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Verified Reviewer
2.4
Details
My activity rewards screen on Straight Talk website/my acct shows 7000 rewards points earned for an extra line, at and around the same time I bought a new iphone 6 s through Straight Talk's partner, Smartpay, with monthly pmts being made by me for the iphone. The...
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Review
#1728106 Review #1728106 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered
1.6
Details
on the 11th. of this month. I. tried to charge my credit card. $55 for the $55 plan. but they said the card was declined.my points were redeemed on my rewards points. so I figured that it went through. well it didn't so. my phone got deactivated and. for 2 days I...
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1 comment
MariaST
#1780106

Hi CostlyBarb. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience this may have caused you. Please know that this is not the kind of service we want our customers to experience. We would like to review your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.Thank you.

Review
#1707133 Review #1707133 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Love unlimited data
  • Cheap
Cons
  • Poor customer service and only worried bo7t there pockets
Reason of review
Problems with payment
Preferred solution
Pay me for my time
Tags
  • NOT unlimted data

Straight Talk Wireless review: I thought i had unlimeted plan now i had to add 10 dollars to acc

1.8
Details
Nothing i cant get anything done
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Review
#1707105 Review #1707105 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Fact i was able to purchase 10 gigs of data for 55 dollars
Cons
  • No direct answer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Tags
  • Service And Attitude

Straight Talk Wireless review in Heidelberg, Mississippi: Because I can’t make any calls

1.6
Details
When I’m out like shopping with friends or something I can’t even make calls I literally have to be around WiFi even though I have minutes it just want let me do no calling even when I’m at home it can be raining and my WiFi would be messing up but I can try and call still and it will not do it at all.
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1 comment
MariaST
#1769355

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience you have experienced with your phone service. Let us further check your account so we can help you fix this issue. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1691041 Review #1691041 is a subjective opinion of poster.
1.9
Details
I live out in the country where no internet providers are. I have a 5 year old son that plays fortnite. I have the ultimate plan and was hot spotting for him to play his tablet or xbox. Got a message from straight talk about using hotspot. So i go get a hotspot kit...
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1 comment
MariaST
#1764462

Hi EminentWeasel. I'm Maria from Straight Talk Wireless.

We appreciate your feedback,and I'm sorry for the inconvenience this has caused you. We're constantly looking for new ways to improve customer experience and will take this into consideration. If you need further assistance with your phone service, please feel free to chat with us using this link http://bit.ly/2CuBvXO. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1683298 Review #1683298 is a subjective opinion of poster.
Product
Straight Talk Wireless 7gb Plan Mobile Hotspot Plan
Pros
  • 4g service
Cons
  • Service
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Too Expensive
2.4
Details
There was a time when service was good but im guessing they could not pay there bills. Now there service stinks and I am about to exit this company called straight talk. What a joke.
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1 comment
MariaST
#1755808

Hi StridentPenguin998. This is Maria from Straight Talk Wireless.

We read your post and would like to apologize for the inconvenient experience that you had with our service. This is definitely not the experience we want you to have. We'd like to speak with you to fully investigate your concern and check what are the options we have in order to reinstate your good network connection. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1668180 Review #1668180 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Internet Service
Reason of review
Bad quality
1.7
Details
For the past one and a half months i have had barely any internet connection between 8 am and 12 am . 8 hours daily with a decent connection. Midnight to 8 am. And all customer service ever wants to do is reset the apn. And that does nothing.
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1 comment
MariaST
#1726404

Hi PossessiveRabbit. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear about it. Please chat with us at http://bit.ly/2CuBvXO for us to further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1611239 Review #1611239 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Pros
  • Unlimited data
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.4
Details
The same day that my monthly service was to end I called to put another month of service on my phone. Got a message my phone could not be authenticated. Come to find out my number was reaasigned to someone else that same day!! And now i cant even get my number back or...
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2 comments
MariaST
#1719727

Hi PhonyCaiman. I'm Maria from Straight Talk Wireless.

I’m very sorry that you’re having issues with our service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1593148 Review #1593148 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
I want my number back!!
1.8
Details
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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2 comments
MariaST
#1712124

Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless.

I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1576571 Review #1576571 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

Straight Talk Wireless Questions
1.8
Details
Will activation still auto refill and take out of my bank account if my sim card is completely snapped in half or will it just not go through and not take money out?
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1 comment
MariaST
#1679245

Hi PetiteCottontopTamarin912. I'm Maria from Straight Talk Wireless.

Yes. It is possible that your phone is still enrolled in Auto-Refill even if your SIM card was broken or defective. We can help you check the status of your account. For further assistance, please click on this link http://bit.ly/2CuBvXO to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1517104 Review #1517104 is a subjective opinion of poster.