Straight Talk Wireless
Reviews and Complaints
2.1M
CLAIMED LOSSES
2.7K
TOTAL REVIEWS
470K
PAGE VIEWS
20
ISSUES RESOLVED
Straight Talk Wireless Net Promoter Score (NPS)
-43
low
NPS
-100
100
- 20% Promoters
- 18% Passives
- 63% Detractors
Straight Talk Wireless's estimated NPS of -43 considered to be low. 20% of users would likely recommend Straight Talk Wireless to a friend or colleague.
Customer Satisfaction
Straight Talk Wireless Reviews
Anonymous
Spearfish, South Dakota
Usually good service
611-611 wouldn't dial out phone stolen customer service 2 days later WOULDN'T wipe only disabled num
1 comment
Grissel Tpo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Morristown, Tennessee
They don't do what the customer is told they do. They lie to us
I was having problems with the 2912 number.called midlast week girl said I could change back to my number.i have been sitting and waiting since last week.she said it would it would be changed by Fri now I'm getting attitudes questions everything but i number changed as promised. Did the company sell out to Verizon is so ok with me. But tell the truth. Also supposed to have a new phone a 12 sent to me where it at. I've been waiting on this to be delivered as well. 704218****. M
User's recommendation: Always tell the truth
1 comment
Mar el S
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is terrible
I have never been hung up so many times. It's not because I'm rude. It's because I have a special case no one knows how to deal with it and so they keep me on hold and talk to me for about 34 minutes. After that they hang up on you. Then I will receive a call back and it rings one time and they hang up on you again. This is been going on for 2 months
Loss:
$75
Pros:
- Will pick up the phone
- Great coverage
Cons:
- Women there have bad attitudes
- Only certain employees can deal with extreme cases
- Are not allowed to switch you to a manager
User's recommendation: Their service is good when it works
2 comments
Hi. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the trouble you have gone through with this issue. Please know that this is not the kind of service we want our customers to experience. We would like to help you.. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611 to use our self-service menu. Thank you.