Straight Talk Wireless Reviews and Complaints
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- Horrible customer service
- Customer service staff
- Misleading terms of service
- Price
- Unlimited plan has served me well
- Cell phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- Inexpensive
- Hot spot is conditional
Hi RichSalamander775. We sincerely apologize for the inconvenience you have a bad experience with our customer service.
This is not how we want you to feel and experience with our service. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Cost
- Straight talk bc there no contract
- Language issues with customer service
- Representative arrogance
Hi BestFlyingSquirrel711. This is Maria from Straight Talk Wireless.
We're sorry to hear about your trouble in trying to retrieve the scratched off PIN from your airtime card. Let us help you with it. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Hi FreeFinWhale717. This is MariaST from Straight Talk Wireless.
We apologize for all the inconvenience we have caused you. Let us check on this matter and get this resolved. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with it. You may also call us at 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Hi MercifulBassetHound946. This is MariaST from Straight Talk Wireless.
Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Hi FailingStarfish802. I'm Maria from Straight Talk Wireless.
I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Hi WiseJaguar977. I'm Maria from Straight Talk Wireless.
We regret to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. To better assist you in resolving your issue, please chat with us using this link http://bit.ly/2qdrKHH or call 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can use our self-service menu by texting Help to 611611. We apologize for any inconvenience.
Hi. I'm Maria from Straight Talk Wireless.
I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Update by user Jan 03
If I could give customer service a negetive number rating I would
Original review posted by user Jan 03
First off I called to have my number switched Felix did not listen too me transfered my wife's phone number to my brand new phone. Only reason I can think of is because I called using her number then...Hi BelligerentMeerkat. This is Maria from Straight Talk Wireless.
I read your post and am sorry you’re having some problems. This is not how we want you to feel and experience. We are doing our best to address all the issues that our customers may have encountered. We'd like to take a closer look into what's going on and ensure there is a resolution for you.
Please chat with us using this link http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Compare Straight Talk Wireless to
my straight talk service used Verizon as carrier. living in Panama fl, we had no service from 10/10 for about 3 weeks and then intermitant for another week.
straight talk has provided no credit for loss of service and trying to get through to talk to anyone about this is impossible. spent hours trying to get satisfaction.
guess I'll have to contact FCC and see if they can be of help. Verizon was giving credits but No t straight talk???
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Hi Misleading-irksme. This is Maria from Straight Talk Wireless.
We sincerely apologize for the inconvenience this may have caused you. This is not how we want you to feel and experience. Allow us to take a closer look into what is going on and ensure there is a resolution for you today.
For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.