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Verified Reviewer
2.7
Details
I purchased the ultimate unlimited plan just for the purpose of being able to use the hotspot on my iPhone 8 Plus. When I went to use my hotspot I found out I had to order a new sim which would take me from at&t to T-mobile. The only reason I’m able to get service in...
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1 comment
MariaST
#1780109

Hi Misleading-irksme. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience this may have caused you. This is not how we want you to feel and experience. Allow us to take a closer look into what is going on and ensure there is a resolution for you today.

For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.

Review
#1711595 Review #1711595 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
  • Inexpensive
Cons
  • Hot spot is conditional
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Straight Talk customer
  • bad reviews straight talk phones
  • Bad Business Practice
3.4
Details
Have an old iPhone wanted to get it unlocked so my dad could use it and was not they couldn’t because it was not compatible with other networks which is a lie because I called my dads service and it would work!! I bought and paid for the phone at Walmart it’s mine and...
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2 comments
MariaST
#1752913

Hi RichSalamander775. We sincerely apologize for the inconvenience you have a bad experience with our customer service.

This is not how we want you to feel and experience with our service. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1663046 Review #1663046 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Pros
  • Cost
  • Straight talk bc there no contract
Cons
  • Language issues with customer service
  • Representative arrogance
Reason of review
Unlock iPhone
Preferred solution
just unlock it! Do the right thing
Tags
  • Straight Talk customer
  • Poor Customer Care
3.2
Details
I scratched off my pin and whenever i call the number it gives me a automated message
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1 comment
MariaST
#1746089

Hi BestFlyingSquirrel711. This is Maria from Straight Talk Wireless.

We're sorry to hear about your trouble in trying to retrieve the scratched off PIN from your airtime card. Let us help you with it. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1650436 Review #1650436 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$35
Preferred solution
Let the company propose a solution
3.0
Details
Using the Verizon SIM- 2nd time I can't send messages- just hangs up with "Sending". First time I got a human that pushed the software fix. 2nd we played stupid human games with turn the phone off, pull the SIM, turn on, turn off, reinstall everything and go outside to...
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2 comments
MariaST
#1693853

Hi FreeFinWhale717. This is MariaST from Straight Talk Wireless.

We apologize for all the inconvenience we have caused you. Let us check on this matter and get this resolved. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with it. You may also call us at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1519931 Review #1519931 is a subjective opinion of poster.
Service
Straight Talk Wireless Technical Support
Reason of review
Bad quality
3.1
Details
I need help activating my phone for the first time with a card i bought at Walmart! It keeps saying my email is invalid and that's my correct email! Please help me!!!
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2 comments
MariaST
#1693875

Hi MercifulBassetHound946. This is MariaST from Straight Talk Wireless.

Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1517140 Review #1517140 is a subjective opinion of poster.
3.3
Details
Straight Talk Wireless review - Lying promos
I only had enough money to buy a 35 dollar card this time and when I got more money I checked into buying an extra data card which happened the same day as I was looking at what they offered which the highest one is only 2GB I got this text message so I got excited and...
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1 comment
MariaST
#1695631

Hi FailingStarfish802. I'm Maria from Straight Talk Wireless.

I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1491503 Review #1491503 is a subjective opinion of poster.
Service
Straight Talk Wireless Deal
2.5
Details
I always buy the 45 dollar plan that just last month was given a data boost up to 25 GB. I didn't realize that my niece had gotten my phone one day and apparently watched 10 GB worth of videos and I subsequently I hit the 25 GB wall on the 29th day of service and my...
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2 comments
MariaST
#1659372

Hi WiseJaguar977. I'm Maria from Straight Talk Wireless.

We regret to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. To better assist you in resolving your issue, please chat with us using this link http://bit.ly/2qdrKHH or call 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can use our self-service menu by texting Help to 611611. We apologize for any inconvenience.

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Review
#1489439 Review #1489439 is a subjective opinion of poster.
2.6
Details
The LTE goes off during a conversation. Straight Talk had me on hold 48 minutes and someone laughing in background then a recording came on telling me to write a letter about my phone being stolen. Nothing resolved.
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1 comment
MariaST
#1637081

Hi. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1458073 Review #1458073 is a subjective opinion of poster.
2.8
Details

Update by user Jan 03

If I could give customer service a negetive number rating I would

Original review posted by user Jan 03

First off I called to have my number switched Felix did not listen too me transfered my wife's phone number to my brand new phone. Only reason I can think of is because I called using her number then...
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1 comment
MariaST
#1626368

Hi BelligerentMeerkat. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. This is not how we want you to feel and experience. We are doing our best to address all the issues that our customers may have encountered. We'd like to take a closer look into what's going on and ensure there is a resolution for you.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1440304 Review #1440304 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

Straight Talk Wireless Questions
3.0
Details
No help with data after hurricane Michael.. I have no other way to check the news and stay updated on things due to no power and it really makes me mad knowing straighttalk is the only company not willing to help us in this time of need Wtf
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5 comments
Anonymous
#1619793

my straight talk service used Verizon as carrier. living in Panama fl, we had no service from 10/10 for about 3 weeks and then intermitant for another week.

straight talk has provided no credit for loss of service and trying to get through to talk to anyone about this is impossible. spent hours trying to get satisfaction.

guess I'll have to contact FCC and see if they can be of help. Verizon was giving credits but No t straight talk???

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Review
#1389971 Review #1389971 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective