Straight Talk Wireless
Reviews and Complaints
Straight Talk Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Straight Talk Wireless has 2.0 star rating based on 1219 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Straight Talk Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Good until you need help, Service until i needed help.
Cons: Customer service, Customer service staff, Misleading terms of service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Straight Talk Wireless has 2.0 star rating based on 1219 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Straight Talk Wireless to a friend or colleague.
- Rating Distribution
Pros: Price, Good until you need help, Service until i needed help.
Cons: Customer service, Customer service staff, Misleading terms of service.91% of users think that Straight Talk Wireless should improve its Customer Service.
45% of users say that they might use Straight Talk Wireless in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "I better just keep my mouth shut", "Go with phone carriers with good customer support", "Do not recommend", "I've had straight talk for many years. would highly recommend them.", "Go with somebody else".
Most users ask Straight Talk Wireless for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechinal support. They have gave me the consist run around for 2 days now, my new phone still doesn't work
I've been a really happy straight talk customer for 15+ years now. With that said, I have a Samsung note 9 that I need as my new phone.
I bought a new sim card as advised from talking to straight talk customer support. As soon as my new sim card came in the mail, I contacted techinal support to switch my straight talk number to my newer unlocked note 9. I've been on the phone for 2 evening in a row now and techinal support just gives up on getting my phone working(phone wont call out and i get "network not registered " message. They will have me go threw the common steps at first and then transfer me to a higher department to talk to another person in which I go threw the same steps with that person until it gets to the point where they tell me that they are gonna enter some information and I'll get a call back in 15 mins on my call back number.
So when I get the call back from them, it's someone different and we start the same steps over and over that I went threw when I first called to begin with, I explain this to them and let them continue to do their process and they act like they understand, and then after a few of the same steps I've already tried and tried and tried they will say the same thing about a call back or tell me turn m6 phone off for 15 mins and then it will work. This has happened 2 nights in a row now for 3 hours back and forth each night.
They close at 12pm. So tonight at 11:40 after talking with 3 different ppl they tell me turn off the phone for 15-20 mins and you will be able to call out(which i felt like was bs, and i even expressed that i keep getting told this over and over and that im borrowing the phone from my friend just to be able to talk to customer support to begin with.its been over an hiur and it doesnt work So I don't know what else to do now except try this review...and I've been polite with them and they lie to get me off the phone and never fix the issue
- Good cell tower service
- Customer support
- Good luck getting a difficult issue resolved
Preferred solution: Someone to fix my issue from techinal support.
User's recommendation: Go with phone carriers with good customer support
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSIM Cards not delivered & now lost???
I ordered 2 SIM cards from Straight Talks website on Feb 6th with a 2 day air delivery shipping. It was promised by email that it would be delivered 1 to 3 business days after shipping date which was on Feb 7th.
It was first showing my package to be delivered on Feb 9th by 7 pm. The first time I tracked the package was on Feb 9th but it was after 7 pm before I did so. Confused I decided to check it again the next morning & only message for delivery status was "On the way" "processing at local facility". I continued to check everyday but it wasnt until Feb 14th the message for delivery status changed to "information not available"!
I tried contacting Straight Talk through the online chat & after explaining everything was told I would need to callin which is crazy considering I dont have an active phone due to not having been delivered the 2 SIM cards. I was able to call on Feb 16th & once I finally reached a live rep, she kept asking me for a phone number or IMEI number to locate account. I tried explaining several "6" times that I had no number nor did I have a device saved to my account & if she could locate by email or Order # it would be more helpful. She then begin arguing & proceeded to ask me how was she suppose to locate my account with no phone number or IMEI number!
I explained to her that I did not know that I wasn't the one who worked for Straight Talk that she was so that something an employee should know how to do. I asked for her to let me speak with a supervisor or anyone that might know how to locate my account without that info. She then wanted to argue about why did I need a supervisor & she needs a phone number to locate my account! I asked at minimum 6 times i believe to be transferred to a supervisor & when she proceeded to keep arguing I stated I was going to hang up & call back to see if I could get a different rep with more experience than her.
I was calling Straight Talk back when my phone rang & it was her again still asking me for my phone number or IMEI number to locate my account! While I received a discounted rate for the SIM cards totaling to $2.12, the amount of money doesn't matter so much as the principle of the issue! I was argued with, given no information on what to do about my package, not 1 rep volunteered to help me in the process other than my brother! My next step is to file a claim so it will be investigated & hopefully bring resolution to this matter.
All I really want are my SIM cards & better training for the reps that work at Straight Talk!
I will accept a refund but for me to be a completely satisfied customer then the $$ alone will not be enough! They are going to have to offer cash $$ or discounted rates for items specifically made for my brand cell phone at the time of purchase!
- Great coverage
- Good price
- Quality cell phones
- Good until you need help
- Uneducated call representatives
- Not satisfied
Preferred solution: I want my 2 SIM cards so I can have an active phone & I really feel that more training plus courses be made available for free in different areas!
User's recommendation: Make sure to just go to a physical store over online ordering!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Loganville, GeorgiaTo transfer service. Senior citizen needed help and cheaper service.
User's recommendation: Get better customer service to deal with seniors problems.
Usually good service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Morristown, TennesseeThey don't do what the customer is told they do. They lie to us
User's recommendation: Always tell the truth
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is terrible
I have never been hung up so many times. It's not because I'm rude.
It's because I have a special case no one knows how to deal with it and so they keep me on hold and talk to me for about 34 minutes. After that they hang up on you.
Then I will receive a call back and it rings one time and they hang up on you again. This is been going on for 2 months
- Great coverage
- Will pick up the phone
- Only certain employees can deal with extreme cases
- Are not allowed to switch you to a manager
- Customer service is terrible
User's recommendation: Their service is good when it works
Mad as crap
User's recommendation: Can't talk to mgr or supervisor. They lie. If you have dropped call they don't call back
Reactivate phone
User's recommendation: Stay away
Your customer service people hung up on me three times!
Preferred solution: Apology
WiFionlyt
I could not talk to a real human.
The Gentleman we spoke with two weeks ago told us if we waited two weeks we would have a Tower working by then.
We are very disappointed. We have not had Internet or WiFi since we moved here after our home burned in 2018. No one Services this area even though our neighbors have AT&T
And we do not want Sattelite.
User's recommendation: I hope you have a better experience than we did. I’m still waiting and hoping!
My service has been non existent for over one week. Tried connecting to customer service without success. Dialing a number respond that Mobile Network not available. There is no response to my query.
I was not advised of the reason for the unavailable service, although my service plan is active and paid for..Should the service be disrupted for any reason, the customer be advised.
Preferred solution: Tell me the reason for the Mobile Network being unavailable.
User's recommendation: If service should be disrupted for any reason, the customer should be advised. Queries should be responded to by customer service.
New phone purchase and plans
I have tried 4 3 days to purchase a phone and Plan I was approved 4 900 trying to purchase a 625.oo iphone and 45 dollar plan I e tried several times online and then 3 phone calls I've been denied at checkout and told to call I have gave my information over and over I have answered tons of questions but still phone disconnects so still no planor phone I've been customer over 6,yrs and this is bull
No service
I am on the affordability through the government and the past few months I have to go through a bunch of crap to get my service back on. It's really annoying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLong time user no voicemail
After having service w straight talk for yrs all the sudden lost my voicemail. Called apple first..they concluded it was straight talk.
After calling over four days and numerous times thier computer always said wait for callback.. never happened. Today got thru 4 times was disconnected each time except 4th time.. was in silence for 2hrs and the person whom I could barely understand kept assuring me when they were done all would b well!
Guess what still not working and when I asked about a complaint department.. he said was apple and hung up on me wtf??? Im 59 have had a major stroke and phone is my lifeline!!!
I depend on voicemails from doctors because of short term memory loss if my problem isnt fixed Ill go elsewhere??? Beware ppl I always relied on straight talk and they left me hanging.
- Always dependable
- Not so sure now
Preferred solution: My service fixed and apology!! Maybe free 30 days for all my time lost. I’ve been a customer for yrs!!!!
User's recommendation: Thumbs down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is the worst!
My niece has been on the phone with customer service for over 2 hrs to get a SIM card activated and can't seem to get done. I don't understand.
What is there problem? Why is it so hard to get a SIM card activated? I just don't understand!
I'm sorry! We are so aggravated at this point and it still doesn't work!
Preferred solution: SIM card activated simply
User's recommendation: Good luck!
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Update: I called and talk to a customer representative at the 1-877-430-**** #. I talked to someone with knowledge and got to the source of the problem right away.
Tech support told me from the first time I called them(I had to buy a new sim card) to transfer my # to my new phone.
I was advised tonight that I need to buy another new sim card bc techinal support "activated" my new sim instead of a transfer(if that makes sense) thank you all here at pissedconsumer and I will give another update when my new sim shows up and everything gets sorted out. But evidently instead of my phone # and sim settings transfered to my new phone....tech support activated it instead of "transfer" and that's the problem....
Hi, Guest-250****. Please be informed that this is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. By the time that you'll received the new SIM card, and you need help to sort things out or associate the SIM number to your account.
Rest assured that we'll be more than willing to help you with that. If there are any occurring issues or if you have additional concerns you'd like to discuss, please do not hesitate to reach out to us through the information provided below. Your feedback is of utmost importance to us, as we continuously strive to enhance your experience with Straight Talk Wireless. Thank you for your continued support, and we remain dedicated to assisting you promptly and effectively.
Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you soon.
Hi Tommy N. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with our service and customer support. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you soon.
Not yet, I'm still waiting on my new sim card to come in the mail. Supposed to be here April 1st.
This has been a big hassle for such a simple phone transfer but I do appreciate you Maria. Thank you.