Rating: 4 Stars Clear all filters (65 of 1892 reviews match)
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4.0
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I've had straight talk for several years and it used to be great. I use a aT&T SIM because when I had Verizon the service sucked. But in the past year I have been struggling to get 1-2 bars of LTE. Only time I can use the internet is with WiFi. Seriously considering...
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1 comment
MariaST
#1776570

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize for having slow data connection. We definitely want your data speed running lightning fast! Allow us to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611.

For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Robert

Review
#1703941 Review #1703941 is a subjective opinion of poster.
Pros
  • Cheaper
Cons
  • Bad service and bad customer service
Reason of review
Bad quality
4.1
Details
I purchased a phone card, and it wasn't rung up correctly. I called Customer service SEVEN different times, only to constantly get the run around. When they finally answered, I was told to take it back to the store, get it re scanned, then call them back. For two hours...
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1 comment
MariaST
#1648917

Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced. We are determined to help you resolve your issue. Please chat with us at http://bit.ly/2CuBvXO or contact our Customer Care Center at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1471069 Review #1471069 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • It was cheaper
Cons
  • Customer service or lack of
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
3.6
Details
I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no...
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2 comments
MariaST
#1691306

Hi, FlawlessRaven. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that you've experienced with our service. For us to serve you better in the future, please feel free to chat with us by using this link http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1469938 Review #1469938 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
3.6
Details
My data quick working weeks ago although the phone and texting working fine. Tried customer service three times today, the 611611#, regular texting, and calling the toll free number. I was all prepared with all pertinent operating numbers. All three attempts I was...
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1 comment
MariaST
#1643394

Hi SmoggyCarp290. I'm Maria from Straight Talk Wireless.

We apologize for the inconvenience this has caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1465886 Review #1465886 is a subjective opinion of poster.
3.9
Details
Straight Talk Wireless review - Charged 3 times in one month
Straight Talk Wireless review - Charged 3 times in one month

Update by user Nov 23, 2018

Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.

Original review posted by user Oct 24, 2018

October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to...
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Review
#1388113 Review #1388113 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Non-english speaking
  • Rude service
  • Language issues
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
  • Wireless carriers
  • cell phone providers
  • Very Bad Customer Service
  • Language Comprehension
4.0
Details
My high speed data was cut from 4g to 2g because I went over my data limit. After contacting customer service and informed them that the reason I've been using so much data is because I live in Eastern North Carolina and power, TV and phones are out due to hurricane...
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15 comments
Anonymous
#1588091

I called Straight Talk to find out what they are doing about those of us in Florida who are dealing with the aftermath ofhurricane Michael. The repeated answer I received was 'I can not give you free service.' If the Verizon network is going to be free for three months down here, straight talk is making pure profit off of their customers.

This, I am certain, is illegal. Worst customer service.

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Review
#1359367 Review #1359367 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
4.3
Details
I am outraged that Straight Talk advertises that they offer unlimited date and then puts limits on the data. My phone was purchased in a Straight Talk box and my phone has a WIFI option and I was told I can't use my data with that option. I like their phone service...
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2 comments
MariaST
#1561381

Hi GlaringDeer846. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1356794 Review #1356794 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised
Preferred solution
Let people use the unlimited data as advertised.
4.0
Details
I have had Straight Talk for a while now. My daughter moved 2 hours away and I could not get service at her house. So I looked on line at the map on straight talk and went to my Walmart then to her Walmart and picked a phone that said it had service in both areas. When...
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1 comment
MariaST
#1555989

Hi DangerousHowlerMonkey. My name is Maria from Straight Talk Wireless.

We’re sorry for the inconvenience that you have experienced. We can surely help you and provide the best resolution with that issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1332384 Review #1332384 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Did not get coverage in the area they said
  • Could not understand their english speaking representatives
Reason of review
Not as described/ advertised
Loss
$178
Preferred solution
Full refund
Tags
  • Cell phone straighttalk
4.1
Details
I have used straight talk for years in North Central Arkansas, now, it is going in and out and not as good as before, I was wondering why.
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1 comment
Anonymous
#1512664

Same here instantly drops calls or calls not ringing through at all. I can text but that is it.

Net10 worked great up in these mountains of North central Arkansas. But straight talk not working. Tired of calling customer service and getting told my phone should work, without getting any real answers concerning this issue.

Time and too much wasted money. And didn't have money to just toss to the wind, which it looks like that is what has happened.

Review
#1285546 Review #1285546 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

Straight Talk Wireless Questions
3.6
Details
At least 4 different times over the past yr I've tried to call the straight talk # & add minutes to my phone. By the end if the call, things would go haywire!! Something would happen after giving my bank card info., and it would state the transaction didn't go through....
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Review
#1193804 Review #1193804 is a subjective opinion of poster.
Reason of review
Problems with payment