Straight Talk Wireless Reviews and Complaints
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- Horrible customer service
- Customer service staff
- Misleading terms of service
- Price
- Unlimited plan has served me well
- Cost
- Cheaper
- Bad service and bad customer service
Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless.
We do apologize for the inconvenience that you have experienced. We are determined to help you resolve your issue. Please chat with us at http://bit.ly/2CuBvXO or contact our Customer Care Center at 1-877-430-2355.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- It was cheaper
- Customer service or lack of
Hi, FlawlessRaven. I'm Maria from Straight Talk.
We would like to apologize for any inconvenience that you've experienced with our service. For us to serve you better in the future, please feel free to chat with us by using this link http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Hi SmoggyCarp290. I'm Maria from Straight Talk Wireless.
We apologize for the inconvenience this has caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Update by user Nov 23, 2018
Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.
Original review posted by user Oct 24, 2018
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to...- Cell phone
- Employee knowledge
- Lack of tech support
- Non-english speaking
I called Straight Talk to find out what they are doing about those of us in Florida who are dealing with the aftermath ofhurricane Michael. The repeated answer I received was 'I can not give you free service.' If the Verizon network is going to be free for three months down here, straight talk is making pure profit off of their customers.
This, I am certain, is illegal. Worst customer service.
Hi GlaringDeer846. This is Maria from Straight Talk Wireless.
I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Hi DangerousHowlerMonkey. My name is Maria from Straight Talk Wireless.
We’re sorry for the inconvenience that you have experienced. We can surely help you and provide the best resolution with that issue. Please chat with us using this link http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Did not get coverage in the area they said
- Could not understand their english speaking representatives
Same here instantly drops calls or calls not ringing through at all. I can text but that is it.
Net10 worked great up in these mountains of North central Arkansas. But straight talk not working. Tired of calling customer service and getting told my phone should work, without getting any real answers concerning this issue.
Time and too much wasted money. And didn't have money to just toss to the wind, which it looks like that is what has happened.
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Hi. This is Maria from Straight Talk Wireless.
We sincerely apologize for having slow data connection. We definitely want your data speed running lightning fast! Allow us to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611.
For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Robert