Straight Talk Wireless
Reviews and Complaints
Straight Talk Wireless Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerChange phone
I can't use the new phone.I have to use the Motorola gWhich has a cracked screen and will need to be replaced
Hi. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience this may have caused you. We understand where you are coming from and we are determined to make things right for you. Allow us to take a closer look into what's going on so we can work with it and ensure a resolution for you. To assist you, please copy and paste this link https://www.straighttalk.com/support/contact to chat with a live agent.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We are looking forward to work with you. Thank you.
- Great coverage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: New Carrier
Account and pin retrieval.
User's recommendation: Hotspot Amazon prime.
- Price of phone
- Service until i needed help
- Excellent plan
- Customer service sucks
- Damage to front and rear camera
My phone isn't working because my Sim card magically "expired"
To close my account
My phone number won't get transferred, now as of 1/31/22 it's transferred.
- Easy to do over phone
- Hard to do on website or app
Resolved: I pay for service but they do not supply service
Company fixed the issue and I have been provided with product or service ordered. They sent me a sim card that worked to get new phone started. They do need to give better training to their associates so others do not have to jump through hoops like I did to get proper help.
Hi Ben K Hvl. This is Maria from Straight Talk Wireless.
We are responding to your review. We are sorry for the inconvenience that this may have caused you. We would like to further assist you with this. Allow us to gather more information from you.
To do so, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
- Good price
- Awful tech support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRewards points
Hi Michael E Nua. This is Maria from Straight Talk Wireless.
We're sorry to know that you are having some issues with your reward points. We understand your frustrations, and we are determined to help you get your problem resolved. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.
Why is my phone service worst than before
Hi. This is Maria from Straight Talk Wireless.
Providing reliable service is extremely important to us. We're sorry you’re having problems with our service. Allow us to further check your account and go over the details and options together in order to resolve this issue. We know you've already worked with technical support previously.
We'll be more than happy to troubleshoot your phone in an attempt to improve your experience. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.
We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.
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Activating new phone issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo activate a phone
User's recommendation: 10.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCareless packaging!
Needed to change mobile telephone carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Monthly Data Does Not Reset
Whoever helped me this morning was absolutely perfect. All I needed was one call she took care of it immediately and I’m really happy..
- Unlimited text
- Lack of tech support
- Dont honor loyalty
Didn't get message I was suppose to get
User's recommendation: not if I can't get the help I need.
Phone off
User's recommendation: May wake up an not have service for no reason.
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Hi. This is Maria from Straight Talk Wireless.
We're sorry for the trouble this has caused you. We understand how you feel about paying for a service that is not working the way it should. Let's go over all the details and options together to resolve this issue. Please chat with us using this link https://www.straighttalk.com/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.