Straight Talk Wireless Reviews

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I CANT REFILL MY STRAIGHT TALK PHONE 1-42*-***-****

MY LAND LINE DOES NOT WORK AND I NEED TO TALK TO YOU TO FILL MY PHONE 423-491-**** I WANT THE $35,00 PLAN WITH STRAIGHT TALK BUT NOT AUTOMATIC REFILL JOEL D SHULL
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ID
#2705514 Review #2705514 is a subjective opinion of poster.

They sent me an Email saying that I have 3428 points built up & that I get a month free of minutes.

EVERYTIME I clicked on to get it, it's telling me my E-MAIL is wrong *** I've had this Email since I have been with straight talk about 8 years ago .I am a member . If they can't do what they say , then they don't need to send messages to me like that, because they are lies
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ID
#2552168 Review #2552168 is a subjective opinion of poster.
Location
Birmingham, Alabama

12 yr old activated phone unauthorized

my 12 yr old daughter activated a phone without my authorization. I wanted to put safety measures on phone before it was activated, however her older sister activated it without my knowledge or authorization. my 12 year old daughter seems to be getting messages from adult sites and people are contacting her via her phone. she is 12, this phone (mobile data)needs to be shut off right now. I can regulate her wi fi but I cant regulate her mobile data - I dont need my daughter being contacted or talking to people on the internet, she is only 12
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1 comment
#2001320

Hi. This is Maria from Straight Talk Wireless.

You may try to install a third-party app to your daughters phone.

Mobile data can be turned off on your phone settings. Thank you.

ID
#2485539 Review #2485539 is a subjective opinion of poster.
Location
Tacoma, Washington

Trying to connect phone

Lost my old phone bought a new one and they were great they helped me transfer my number to my new phone thank you very much
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1 comment
#1983145

Hi. This is Maria from Straight Talk Wireless.

Thank you for doing business with us. We appreciate your loyalty and we're glad that you are satisfied with the service that we offer. Should you need assistance, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2414101 Review #2414101 is a subjective opinion of poster.
Location
Spokane, Washington

Charged me wrongly need reimbursed

Someone I help last month, thought they could, or maybe it was a misunderstanding of the service provider. Anyway, I was charged again, when I was not supposed to pay my friend's December S.T. bill. I called, S.T., and they took care of me. My money was back in my account that night. Go ahead, Straight Talk. You know what you are doing.

User's recommendation: Don't forget straight talk for your service provider needs. They took care of my problem the same day. If I have to choose another plan, other than the one I still have, it will be Straight Talk. Have a great holiday remaining season. ACS.

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ID
#2338024 Review #2338024 is a subjective opinion of poster.
Pros
  • Put my complaint into action right away
Cons
  • Did not hear me when i told them in the beginning of november
  • And do not auto refill on my debit card
  • 2020
New Reviewer

To get phone unlocked for different carriers

Want to use phone for different carrier M
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ID
#2327896 Review #2327896 is a subjective opinion of poster.
Location
Montezuma, Iowa
Service
Straight Talk Wireless Cell Phone Unlock
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I should have a free card on my account

Data went to fast and my internet connection was cut off early..... I'd really like the whole month of the service I paid for please?
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ID
#2269065 Review #2269065 is a subjective opinion of poster.
Location
New York, New York
Service
Straight Talk Wireless Internet Plan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tested badly by your Rafael supervisor

Wait and call office they were nicer in explaining than there supervisor

User's recommendation: Make sure to read all there fine print on specials.

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ID
#2268901 Review #2268901 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Very happy with service

I have no issues with straight talk their service is excellent
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1 comment
#1875385

Hi Christopher L.This is Alex from TracFone Wireless. We really appreciate your feedback.

Thank you for letting us know how you find our service. We are happy to know that you are happy. Should you feel the need to reach out to us, just chat with us at http://bit.ly/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.Have a nice day.

ID
#1973055 Review #1973055 is a subjective opinion of poster.
Pros
  • Love unlimited data
  • Phone is very nice for the price
  • Decent service for the money
Preferred solution
No issues

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Auto pay

Today 4/6/2020 was my auto-pay refill. For some reason I didnt get my discount. Ive been paying $51.15 and this month I got charged the full $55.14. I dont understand why. Especially right now during the pandemic. Need all the discount I can get. And the discount is one of the reasons I signed up for auto-pay
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1 comment
#1852645

Hi Nicole R. This is Maria from Straight Talk Wireless.

We sincerely apologize if you had a bad experience with our service. Let us further review your account so we can help you fix the issue. Kindly chat with us at http://bit.ly/2CuBvXO, or by calling 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#1857172 Review #1857172 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Pros
  • No contract
Cons
  • Did not get discount with auto pay
Loss
$4
Preferred solution
Price reduction

Purchased plan

I purchased a landline plan in amount of $15 for landline. I added to my moms landline. However, when i try to verify balance is there i am not successful. I tried to call, as well as use online support. I kept being kicked out. Probably due to my own device technicality. Can you please help. When i tried to check by using phone number and last 4 of Serial number, it says i have incorrect serial number. Im getting it off bottom of device. Please please help.
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1 comment
#1853771

Hi . This is Maria from Straight Talk Wireless.

We sincerely apologize for the bad experienced you had with your service plan. Yes, we will do our very best to help you with your concern. Kindly chat with us at http://bit.ly/2CuBvXO, or by calling 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#1851982 Review #1851982 is a subjective opinion of poster.
Location
Smithville, Tennessee
Service
Straight Talk Wireless Phone Plan
Great service, I'm very satisfied with my service and company service when I need to speak to Straight Talk there always helpful and prompt with there service . Thank You Straight Talk. Phil B. User's recommendation: I have know problem recommending Straight Talk to...
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3 comments
#1852712

Hi. This is Maria from Straight Talk Wireless.

Thank you for taking the time to provide us your wonderful feedback to our service. We truly appreciate it. In case you need assistance, please feel free to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Have a great day.

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ID
#1835838 Review #1835838 is a subjective opinion of poster.
Location
Oakland, Maryland
Service
Straight Talk Wireless Customer Care
New Reviewer

Cant access my internet

I love straight talk i have an account with y'all now my phone was stolen so what i need know is whether or not i can use this phone and Sims card and access my account
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1 comment
#1808838

Hi Catfish. This is Maria from Straight Talk Wireless.

We're sorry to hear what happened to your phone. For us to address you properly, please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

ID
#1761587 Review #1761587 is a subjective opinion of poster.
Location
Pearl, Mississippi

To switch phones

They are sending a new sim card so that I can switch phones.
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ID
#1709040 Review #1709040 is a subjective opinion of poster.
Location
Owasso, Oklahoma
Product
Straight Talk Wireless Sim Card
New Reviewer

Automatic payments

I put a credit card up for a payment to come
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2 comments
#1773874

Hi IncompatiblePheasant636. This is Maria from Straight Talk Wireless.

We read your post and we would like to take the opportunity to thank you for using our service and for enrolling to the Auto-Refill program. It is such a pleasure to service your cellular needs. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

#1773873

Hi IncompatiblePheasant636. This is Maria from Straight Talk Wireless.

We read your post and we would like to take the opportunity to thank you for using our service and for enrolling to the Auto-Refill program. It is such a pleasure to service your cellular needs. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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ID
#1696706 Review #1696706 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Unlimited plan has served me well
Reason of review
Good customer service

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