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1.0
Details
Better Business bureau needs to get on this problem definitely they charge for unlimited service and can't deliver they don't reimburse any one and they should have to
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1 comment
MariaST
#1752910

Hi. This is Maria from Straight Talk Wireless.

We apologize if you had a bad experience with our service. Please know that it is never our goal to let you experience such troubles. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1662876 Review #1662876 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.2
Details
Ive been with then for years but they take more and more and get more and more expensive. They took my unlimitied first. Eventually made it come back with a new plan that cost more. And now years kater they take away tethering from me so i can even enjoy the data i...
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1 comment
MariaST
#1749660

Hi. This is Maria from Straight Talk Wireless.

We read your post and we would like to apologize for the trouble that you encountered with our service. It was definitely not the experience we want you to have. We just want to inform you that you can always reach us through chat at http://bit.ly/2CuBvXO for any concerns you may have. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We still look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1656692 Review #1656692 is a subjective opinion of poster.
Cons
  • Everything is false adervtisment
Reason of review
Problem with delivery
1.0
Details
Iv had this phine service for several years now, at first it was top knotch and i was verry happy with them. Iv sent countless numbers of people to them. A month ago my girlfirends wifi hotspot quit working on her phone. Figured it was just somthing with her phone. No...
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3 comments
MariaST
#1749670

Hi JovialHippopotamus. This is Maria from Straight Talk Wireless.

We understand how Mobile Hotspot is very handy to users. However, this feature is not offered as part of our mobile phone services. To reduce data traffic and maintain high speed of mobile internet for everyone, data usage is restricted to be used only to the mobile phone where the service plan has been added to. On the other hand, we offer Mobile Hotspot devices that can surely take care of you or your girlfriend's data sharing needs.

You may check out these devices through this link https://shop.straighttalk.com/shop/en/straighttalk/mobilebroadbands. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We really hope for your understanding.

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Review
#1651402 Review #1651402 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Pros
  • It was cheaper
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Poor Business Practice
1.0
Details
Service was tolerable but never good, now it is terrible, Sept 2019, have to be outside to make or receive calls. I live in a resort area, Gulf Shores Al, and not out in a rural area
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1 comment
MariaST
#1747059

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry that you're having some problems. We'll review your account and further investigate what happened with your phone service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1651203 Review #1651203 is a subjective opinion of poster.
3.2
Details
I scratched off my pin and whenever i call the number it gives me a automated message
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1 comment
MariaST
#1746089

Hi BestFlyingSquirrel711. This is Maria from Straight Talk Wireless.

We're sorry to hear about your trouble in trying to retrieve the scratched off PIN from your airtime card. Let us help you with it. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1650436 Review #1650436 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$35
Preferred solution
Let the company propose a solution
Ever since they gave everyone 25 gig now instead of 5 or 10 gig they are throttling i the internet now. And reduced the towers they use wtf.
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3 comments
MariaST
#1741080

Hi. I'm Maria from Straight Talk Wireless.

I read your post and I want to help you. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1639511 Review #1639511 is a subjective opinion of poster.
1.0
Details
Ran out of data and straight talk zapped my sims card what a rip off will not turn back on they make you buy another hotspot WTF this is one suckie company
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3 comments
MariaST
#1736624

Hi AnnoyingHorseshoeCrab340. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenient experience that you had with our service. We would like to speak with you again to straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1629780 Review #1629780 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Poor Business Practice
1.3
Details
I used Straight Talk for several years. It was a cell phone company with a reasonable price. In May of this year I switched over to another carrier for half the price. Fewer minutes but I no longer need them. I originally tried to keep the same number. But I couldn’t...
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1 comment
MariaST
#1734871

Hi HastyMink. I'm Maria from Straight Talk Wireless.

Thank you for being with us over the years. I'm sorry to hear that you're having some problems. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1627405 Review #1627405 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund
Tags
  • Straight Talk sucks
I've been a relatively satisfied customer for 5 about years now but ever since may 2019 the internet wont load on friday afternoon through sunday. Everytime i call the horrible customer service they act like there is a problem with my phone, asking me all sorts of...
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1 comment
MariaST
#1734869

Hi RepentantPanda365. I'm Maria from Straight Talk Wireless.

Thank you for being a loyal customer over the years, and I'm sorry to hear that you're having issues with your data service. review your account and further investigate what happened with your phone service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1626272 Review #1626272 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service
i bought a phonefrom an individual and it has no sims card soit wont work what do i need to do
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2 comments
MariaST
#1734105

Hi FaintFieldSpaniel245. I'm Maria from Straight Talk Wireless.

I read your post and I want to help you. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

View more comments
Review
#1623994 Review #1623994 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution