Straight Talk Wireless Reviews

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Incompetent

They just don't care. They keep you on hold, transferring you all over, and hang up on you. None of them must enter anything in a database, because you get asked the same questions every time. I hate Straight Talk. I'm gonna have a huge party when they go out of business.

User's recommendation: Go elsewhere.

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2 comments
#2057962

Switch companies and stop crying about it.

#2075702
@PissedConsumer2057962

not helpful they should solve issues for people.

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ID
#2842186 Review #2842186 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Potential savings of monthly bill
Cons
  • Cheating people out of their money
  • Tech support
  • Customer serive and refund issues
Preferred solution
Deliver product or service ordered

Not working

i bought a phone and sim , a $55 phone card as well, when the phone I bought lasted barely a couple of months, I bought a used one, that was bought from Wal-Mart in a straight talk box, I changed my number over to the phone and it worked, except I would get a message every now and then saying that it didn't recognize my phone. And I would have to wait 30 minutes or longer but it would finally call out. But then it wouldn't, I had to get custumer service to try to get my phone to work,they told me I didn't have a straight talk sim card. but I had bought it from straight talk and used it for months, so when I bought another new one, I tried the old and it worked worked original

User's recommendation: worked. But I will be paid for the 55$ card that's supposed to be for 30 days.

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1 comment
#2057501

Hi. This is Maria from Straight Talk Wireless.

We're sorry for all the trouble you've gone through with our service. Allow us to gather some information so we can better assist you with your concern. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2836171 Review #2836171 is a subjective opinion of poster.
Location
Duluth, Georgia
New Reviewer
They told me I could not transfer my number to Mint mobile from straight talk because my service had expired just yesterday. Several times I have tried to get it transferred and it wouldnt go through and yesterday it finally seem to be going through until like the 23rd...
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1 comment
#2057479

Hi, Nancy S Nkn. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered in porting out your phone number. The provider will send a request to Straight Talk to release the number. Straight Talk will then process the request. It may take a few minutes to a few hours however it may take up to 24-48 hrs.

For further assistance, please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2828216 Review #2828216 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
My auto pay is due the 4th . 2 days ago you tried debting my bank account. Payment didnt go through cause I get paid the 3 rd every month. And phone service cut off now and I am pissed off User's recommendation: Straight talk needs regular customer service Ppl instead...
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1 comment
#2057478

Hi, Becky L Ixt. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered with our service and our Auto-Refill program. This is not the kind of service we want you to have. We'd like to speak with you to further investigate your case and straighten things out. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2828163 Review #2828163 is a subjective opinion of poster.
Preferred solution
My service on and stop auto pay
New Reviewer

Was approved for the ebb program

Was approved for the ebb program how do I sign up with straight talk having trouble getting it applied to my phone
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1 comment
#2057476

Hi, April S Mln. This is Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. We are here for you, and we would love to help out. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2824365 Review #2824365 is a subjective opinion of poster.
Cons
  • Unable to update phone
Preferred solution
Let the company propose a solution
New Reviewer
Update by user Aug 30, 2021

I am very upset and unsatisfied with straight talk

Original review posted by user Aug 30, 2021
My current service was ended for the money I spent on the 8/14/21 with my new phone and instead of charging my card back for the auto refill payment that I accidentally purchased they took my current service from my...
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1 comment
#2057461

Hi. Alissa T Qbq.

This is Maria from Straight Talk Wireless. We understand your frustration, and we apologize for the trouble you have encountered with our service. It's important that you have a satisfying experience with the services you are being provided. Let us check your account so we can provide a concrete resolution.

Kindly chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2824306 Review #2824306 is a subjective opinion of poster.
Location
Irwin, Pennsylvania
Pros
  • Customer service agents are nice
  • Monthly cost was good
Cons
  • Cheating people out of their money
  • Misleading information
Loss
$55
Preferred solution
Let the company propose a solution

I’ve been w straight talk for years n was once a satisfied customer. But the last two years has been horrible! I went from a automatic refill customer to lesser bill to now a lower plan. Tonight Ive

STonight Ive tried over 2 hours to send a message that still hasnt gone out. 611611 said my APN was fine, text SPEED or LTE, I dont wish to text them every time Before I message out. Instead Id like to send my message out!!! I cant port out to another carrier in my area because theyre both AT&;;;;;;;amp;T sub contractors. I brought my own phone and number to straight talk. I couldnt even port over to Family mobile or simply mobile. It my # and they are holding me HOSTAGE. If I want to sit on it, its MINE !!!

User's recommendation: Shop elsewhere.

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1 comment
#2050259

Hi. This is Maria from Straight Talk Wireless.

We apologize for all the trouble you have encountered with our service. As one of our long time customers, we didn't mean to make you feel this way. We value your patronage to our service and allow us to straighten things out with you. Kindly chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2785118 Review #2785118 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
Took forever to get my Verizon phone to transfer over. Once transfered the *** began. No customer support and have been without either phone, data, messaging and when I called today for the added two hour phone game and transfer overs and dropped calls. Here I sit with...
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1 comment
#2050258

Hi, Linda C Yrq. This is Maria from Straight Talk Wireless.

We understand your frustration, and we apologize for all the trouble you have encountered with our service and our customer service. This is not the kind of service we want you to have. It’s important to us that our customers are more than satisfied, and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

Kindly chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2784835 Review #2784835 is a subjective opinion of poster.
Cons
  • Customer service sucks
  • Aweful
  • Unable to use my data that i paid for
Loss
$200
Preferred solution
Let the company propose a solution

I need help setting up my Google account and my make sure my data is on now if you can't help me then this plan sucks

I need help setting up my Gmail account and I also need help making sure my data is up and working, can you please call my husband's new phone it is a Galaxy 10 and he just got a new phone number his name is Frederick Pacheco and he needs help setting up his phone can somebody please please call him to help him he is frustrated and he needs somebody that has the patience to explain it to him slow and simple
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1 comment
#2050257

Hi. This is Maria from Straight Talk Wireless.

We will be glad to help your husband set up his new phone. He can chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. He may also text the key word HELP to 611611.

ID
#2781872 Review #2781872 is a subjective opinion of poster.
Location
Monarch, Colorado
Preferred solution
Again help with my data make sure it's up and running and help signing up with an email a Gmail account

Needed to change mobile telephone carrier

I have been a Straight Talk customer for years. I have been happy with my telephone service. I recently purchased an Apple Watch. Straight Talk has no accommodation for a second line. Therefore, I had to change my mobile telephone service. Straight Talk should really think about offering a second line of service to a customer as Team Mobile does.
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1 comment
#2050256

Hi. This is Maria from Straight Talk Wireless.

Unfortunately, we do not support Smartwatch at the moment. As per our interest to serve our customers better, we are continuously working on improving and expanding our products and overall service. Should you need assistance, please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2779983 Review #2779983 is a subjective opinion of poster.
Location
Poughkeepsie, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You guys are straight out fakers and not true at all

You said that I signed a contract and I didn't. You slandered my name and I don't appreciate it either.

User's recommendation: Don't ever buy Straight Talk.

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1 comment
#2050240

Hi, Suzi J Vdn. This is Maria from Straight Talk Wireless.

We apologize for any trouble we may have caused you. We'd like to speak with you to further investigate your case and straighten things out. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2777462 Review #2777462 is a subjective opinion of poster.
Pros
  • Could get out everywhere
Cons
  • Customer service
  • Customer service consumer
Loss
$121
Preferred solution
Deliver product or service ordered

My phone is saying sim not provisioned MM#2

I couldn't make a phone call so my phone was saying sim provisioned MM#2. And my phone want work at all
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1 comment
#2050239

Hi. This is Maria from Straight Talk Wireless.

We apologize if you are having issues with your SIM card. Let us check your account so we can provide a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2773865 Review #2773865 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer
We have called 7 times in last five days, where we go threw same exact procedure 2hen transfered to technology support we get hung up on. I want issue resolved ur staff should list3n
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1 comment
#2050236

Hi, Carmon l Uww. This is Maria from Straight Talk Wireless.

We apologize for all the trouble you have encountered with our service and our customer service. It's important that you have a satisfying experience with the services you are being provided. Allow us to gather some information so we can better assist you with your concern. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2773851 Review #2773851 is a subjective opinion of poster.
Loss
$75

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible service

I not sure think was adducted by aliens. Maybe it was Barney Rubble or could be I was high. Can't quite remember all the details but Barney or the aliens said it was Straight Talks fault. The Barney Rubble alien took my phone and called someone. Then he gave me $1.63 and told me not to speak of this. Ran away fast as I could. Wow Man This be trippin.Dont

User's recommendation: Don't trust Straight Talk or Barney Rubble aliens.

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ID
#2772724 Review #2772724 is a subjective opinion of poster.
Loss
$50000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Called Straight Talk to get my ebb Benefits activated. and was told there is an active application from simple mobile so I need to cancel my ebb benefits with simple mobile .so I did so and was told by ebb benefits rep that I had to reply for benefits for straight talk...
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1 comment
#2050233

Hi, William Z Xqb. This is Maria from Straight Talk Wireless.

We apologize for all the trouble this has caused you. This is never the way we want you or any of our customers to experience. We'd like to speak with you to further investigate your case and straighten things out. Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

ID
#2771541 Review #2771541 is a subjective opinion of poster.
Pros
  • Love unlimited data
Cons
  • Uneducated on phone topics
Loss
$5
Preferred solution
Let the company propose a solution