New Reviewer

Haven’t been able to reach an actual person for about 3 weeks.

StayAll I need is my account number with straight talk. I have been having trouble with my phone for quite a while and wanted some help. I started trying to get help about 3 weeks ago and havent heard anything from anyone. Finally got sick of the service and switched, but I need my account number. Its not online and no one will answer me.

User's recommendation: Stay away from this company.

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1 comment
#2201585

HI Mark P ltq. This is Maria from Straight Talk Wireless.

We read your post. We sincerely apologize if you had a bad experience with our service. Please know that it is never our goal to let you experience such troubles. We would like to inform you that your account number is the phone's serial number or IMEI.

Should you need assistance,kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.

ID
#3693778 Review #3693778 is a subjective opinion of poster.
Location
Gainesville, Texas
Preferred solution
My account number

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Port of my phone has not happened and it has been well over a week

i have been attempting to bring my number from Verizon to Straight Talk. I purchased the bring your own phone number kit from WalMart so this process could take place quickly. That was a waste. I worked with the online chat, the people they sent me to, the customer...
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1 comment
#2201567

Hi Latricia S Yku. This is Maria from Straight Talk Wireless.

We read your post. We do apologize for the inconvenience this may have caused you. Is your issue resolved? If not, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text PORT to 611611.

ID
#3693505 Review #3693505 is a subjective opinion of poster.
Loss
$99
Preferred solution
Deliver product or service ordered
New Reviewer

Need too speak too rep

Earlier this morning I called stirght talk wireless and they changed my cell phone number without my promising and I want my old cell phones are back as soon as possible or I will keep calling you guys all night long and I'm not very happy with your company right now either way you look at things I'm giving you people a call right now please help me out of this jam.
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1 comment
#2201565

Hi Jerry H Hfz. This is Maria from Straight Talk Wireless.

We're sorry if you had a bad experience with our service. This is not how we want you to feel and experience. To further assist you, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text CHAT to 611611.

ID
#3690264 Review #3690264 is a subjective opinion of poster.
Location
Neeses, South Carolina
Preferred solution
Let the company propose a solution
New Reviewer

Hotspot issue

Update by user Jun 20, 2022

*** poor response and unreliable chat members

Original review posted by user Jun 20, 2022
I am totally upset, disappointed and never thought I would be treated as I was when I had my hotspot reactivated bought a 40.00 data card tested with the individual over the phone, installed it at the camper and tested it...
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2 comments
#2201560

Hi *** B Mjl. This is Maria from Straight Talk Wireless.

We are really sorry if you're having some problems with your hotspot. Please know that it is never our goal to let you experience such troubles. We would like to review your account so we can help you fix the issue. Kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're open Monday-Sunday from 8:00AM to 11:45PM EST.

You may also text HELP to 611611. Thank you.

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ID
#3689986 Review #3689986 is a subjective opinion of poster.
Location
Endicott, New York
Service
Straight Talk Wireless Wireless Internet Service
Loss
$40
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My phone was stolen he was recorded but people at Straight Talk didn't do their job so I lost out on everything that should happen

Straight Talk Wireless - My phone was stolen he was recorded but people at Straight Talk didn't do their job so I lost out on everything that should happen
Walmart in Ripley on the 18th of May my phone was stolen from me on about 25th May I didn't realize it until about the 20 later on the 26th so I try to get online cuz they don't want you to go online and want you call the representative I see why and I couldn't get any...
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2 comments
#2201555

Hi Julius C Mik. This is Maria from Straight Talk Wireless.

We're sorry if you're having this problem. This is not how we want you to feel and experience. To further assist you with your issue, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text CHAT to 611611.

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ID
#3686969 Review #3686969 is a subjective opinion of poster.
Location
Detroit, Michigan
Pros
  • Phone and service plan
Cons
  • Transferred numerous times
Loss
$70
Preferred solution
Deliver product or service ordered

Import from another server to staright talk

If I could give a negative point I would. I have been on the phone since 9 am an it is now 2 pm trying to get someone from the portal department to import a phone number. I have had 4 hang ups an more than 10 call backs from the wrong department. Hate this customer service beyond any words I can express.

User's recommendation: DO NOT CALL CUSTOMER SERVICE.

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1 comment
#2201038

Hi. This is Maria from Straight Talk Wireless.

We read your post and we are reaching out to you. We are really sorry for the inconvenience you have experience with our service. However, we are determined to help you resolve the issue. To further assist you, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text CHAT to 611611.

ID
#3683823 Review #3683823 is a subjective opinion of poster.
Location
Pasadena, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lost service card

To whom it may concern, I have called over 60 times to resolve this issue. I lost my service card, but I have the receipt. Walmart headquarters confirmed this number should work. Every time I call to resolve the issue, the agent transfers me to another department and it hangs up. I already gave my lawyer this information and am ready to file a suit if no one can help me. PLEASE call or email me to resolve this ASAP. Megan

User's recommendation: DONT go with Straight Talk. They're a complete pain in the *** and do not give a *** about their customers at all.

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1 comment
#2201036

Hi Megan A Rvq. This is Maria from Straight Talk Wireless.

We're sorry for what happened to your service card. As your service provider, we are determined to help you resolve the issue. To further assist you, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text CHAT to 611611.

ID
#3680754 Review #3680754 is a subjective opinion of poster.
Cons
  • No customer service
  • Rip offs
Loss
$500
Preferred solution
I just want to be credited for my lost card. I paid for it, I want to use the service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Double charged

Straight Talk Wireless - Double charged
I was double charged for my monthly service than apon trying to fix the issue they turned my service off completely. I called again and they say " oh we are sending you a new sim card ." Your service will be back on as soon as you get it . Well still havent gotten the...
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1 comment
#2200000

Hi Constance D Vyq. This is Maria from Straight Talk Wireless.

We're sorry if you had bad experience with our service. This is not the kind of service we want our customers to experience. To further assist you with this billing issue, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text CHAT to 611611.

ID
#3680315 Review #3680315 is a subjective opinion of poster.
Location
Flint, Michigan
Service
Straight Talk Wireless Phone Service
Pros
  • Non i have found yet
Cons
  • Every agent gives differing info
  • Customer serive and refund issues
  • Service is very poor very verry poor
Loss
$51
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wont load minutes or time

i have had this phone maybe five years,,,i have four phones total ,, but now this one wont load,, you are telling me my info is wrong,,even the number on the homr phone box itself, if i have to change one i will change all 4 accounts to another company also i gave them our old e-mail which no longer works and they still cant fix the problem because they have to send it to that e-mail and all for a 15 dollar phone card,,i want my 15 dollars refunded and since you have the wrong e-mail you cant send it back,,,try jimmydebbie953@***.com
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1 comment
#2195535

Hi jimmy t Rrr. This is Maria from Straight Talk Wireless.

We're sorry if you're having problem loading the minutes. This is not how we want you to feel and experience with our service. To further assist you, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text CHAT to 611611.

ID
#3664309 Review #3664309 is a subjective opinion of poster.
Location
Mayfield, Kentucky
New Reviewer

I've been repeatedly hung up on five or six times in a two hour period

My phone is broke and being so I can't figure out how to fix it on there and they told me they're transferring me to somebody else and hang up and then the next person I have to start all over again I know I had three straight talk phones I'm shutting off and I will never recommend one to my friends go somewhere else

User's recommendation: Go somewhere else to get a phone.

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1 comment
#2195536

Hi Dennis C Mlb. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience you had experienced with our service. This is not how we want you to feel and experience. To further assist you with your issue, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text CHAT to 611611.

ID
#3660889 Review #3660889 is a subjective opinion of poster.
Location
Detroit, Michigan
Loss
$75
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My phone does not work

Straight talk Wii not help. With my account well what else do you want to hear your customers are not happy with your help service

User's recommendation: Do not use straight talk service is bad.

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1 comment
#2195540

Hi Steve F Bgl. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience you had experienced with our service. This is not how we want you to feel and experience. To further assist you with your issue, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text CHAT to 611611.

ID
#3658836 Review #3658836 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Preferred solution
My account is paid want my phone to work 2604455082

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Service sucks to ***

Every week I call cause they wanna cut my phone off for reasons unknown and they keep u on hold 5 hours at least like I don't want to spend every off day calling y'all dumb *** User's recommendation: Pay more u will at least be able to get all the access u need to your...
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1 comment
#2189183

Hi Lakeisha B Jgo. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Feedback from our customers is very important to us. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service.

Your concern has been noted and escalated to provide better service in the future. Should you need assistance, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611. Thank you.

ID
#3617955 Review #3617955 is a subjective opinion of poster.
Pros
  • No contract
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Transfering account to another phone

Update by user Jun 24, 2022

I still have not been contacted by straight talk

Original review posted by user May 24, 2022
I I wanted to switch my T-Mobile phone over to straight talk so I bought the SIM card to do that. Got it activated and put in and everything but it doesn't work. I have internet occasionally. But I cannot call or text at...
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2 comments
#2187254

Hi Brooklynn M Qcj. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered with our service. Let us check your account so we can provide a concrete resolution.

Kindly copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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ID
#3607119 Review #3607119 is a subjective opinion of poster.
Location
Tampa, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Service getting worst

Over the past 4 months my service has been getting worse every day. Drop calls, no internet connection. Can not even login to their website or apps. Called about canceling and getting a refund, still I prepaid for a year and they dont refund you anything. So you stuck with a sucking company and service until your contact is up. I have straight talk for over 5 years and this is the way they treat their consumers
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1 comment
#2186600

Hi Charles W Xnm. This is Maria from Straight Talk Wireless.

We would like to apologize for the inconvenience you have experienced with our service. Please know that it is never our goal to let you experience such troubles. We would to review your account and make this right for you. Kindly chat with us at http://bit.ly/2CuBvXO and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

ID
#3603561 Review #3603561 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$500
Preferred solution
Full refund
New Reviewer

I tried to switch my number

I literally spent eight hours on the phone with straight talk today. Trying to get my number switched over to a new phone. I spoke to like 12 operators they all kept telling me to do the same thing. We kept repeating the same actions over and over and over with the...
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1 comment
#2186601

Hi Markus Kem. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the inconvenience you have experienced with our service. We understand where you are coming from and how frustrating this has been. Please know that it is never our goal to let you experience such troubles. We would like to review your account so we can help you fix the issue.

Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

ID
#3598106 Review #3598106 is a subjective opinion of poster.
Location
Diamond, Ohio
Pros
  • Service until i needed help
Cons
  • Keep hanging up on me
Preferred solution
Let the company propose a solution