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I have contacted safelink wireless about a big problem with my phone and was only then informed that my plan had been cancelled due to me supposely not making a monthly call.i was told i would have to reapply sending all my documents in to them to see if u i qualafied...
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Anonymous
Cool at 2015

I am verry upset at straight talk.We received at least 25 calls that we never made ! Those calls were called back because those calls showed up as we called them. ..We didn't ...

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Let us check on your account so we can...

#1106475
I have been with STW for YEARS after leaving verizon prepaid. I have never had a problem with my data and them cutting it down UNTIL they got sued for false advertising. Since then i will renew my plan and 2 weeks afterwards they will send me a text telling me that ive...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.8
#1104271
I bought a card at Walmart to continue my service with Straight Talk which I had great service, to that point. I went to the exact place that Walmart always held the cards for my phone and bought two. A little while later when I tried to activate the card it would say...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.3
I didn't like
  • Fact the customer is to be cheated as much as possible
#1103868

Straight Talk Wireless - Internet connection

Straight Talk Wireless
#1120879
3.9
Details
Ive had zero problems with straight talk what so ever. Basically the same as having Verizon. Love it
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - Garbage

Straight Talk Wireless
#1119340
1.0
Details
The most useless piece of garabage evere *** service, phones last 6 months i get no service anywhere after a couple month the phone starts to lag an freeze i gotta restart my phone after two you tube video you guys are garbage an will never receive my money again
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - Unhappy

Straight Talk Wireless
#1114945
My data runs so slow after i top up...and its not fair...i dont think yall are worth 45 a month....still waiting on custsrv to contact me...i should be reinversed or something....if cant compensate or whatever...then i think i will check on other companies
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Straight Talk Wireless - Service is slow when on WiFi data runs out 2 fast no upgrade

Straight Talk Wireless
#1114731
1.0
Details
even when i use wifi phone runs slow. Data runs out way to early before bill is due. Cant even upgrade on newer phones when youve been a customer for 2 years or more. I'm going to look for a new phone provider to see if i can get a better deal and better service
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Value for money
With Straight Talk wireless it certainly has been baptism by fire I'm also a SafeLink customer however at the time I signed up with straight talk I did not realize that they're all related under TracFone however with my SafeLink Wireless they upgraded me to a...
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Anonymous
Anonymous

The galaxy grand prime too much phone for their internet? Then why do they sell it? They were probably just trying to get you to buy a different phone.

#1103204
The new data plan was announced in mid july that the 10g plan would be upgraded to 12g of high speed then slow to 2g afterwards fir the same price. When i renewed my service for august, my data went to crap! Less than 2g speeds as soon as i renewed it and i hadn't even...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.5
#1102970
I havent been able to use my phone since august 1, 2017 My phone turned off and didnt power back on for hours and hours I called straight talk they called their selves fixing the problem but in all reality they really didn't because the problem continued not even a...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

3.3
#1102653
This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

I liked
  • Good until you need help
I didn't like
  • Worst customer service ever
#1102239
My phone went out 2 days befor Harvey,I was told they would send me a label to return the black box,10 days later I recived it .It went by fedex 6 day to deliver it.I was told that when they recived the old one they would overnight the new one.They recived it on 9-14.I...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.0
I liked
  • Monthly cost was good
  • Until i need them good
I didn't like
  • Non-english speaking
  • Customer service or lack of
#1101597
Sept 2017 I've been a loyal long time customer of strait talk wireless i believed them when they said unlimited data which i know that doesn't mean high speed data i had been using up my high speed data pretty quick each month but ..........anyway i upgraded this month...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

#1100493
Sept 12,2017. The app and the website routinely gives out messages claiming your password's incorrect, or your pin # is incorrect, etc., when trying to log-in. I reluctantly call support because the last time I contacted them was so awful, but hey,,,just following...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.0
#1099886