Straight Talk Wireless
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service and phone service
My hotspot quit working all of a sudden and I have been using the same device for months, got a new phone 3 months ago and it still worked. All of a sudden 2 weeks ago my hotspot wouldnt work anymore.
I have been speaking to this company for 2 weeks trying to get it figured out. I have been told my imei number and phone dont match by 2 out of the first 6 people I spoke to yet the others said nothing. Again, new phone was 3 months ago and NO problems. Before I spoke to anyone I renewed my service early thinking it would start it overnope.
I went and bought a new SIM card like they suggested and spent another 45 mins on the phone for them to supposedly get it all going again.nope still doesnt work.
Paid for a month plan, didnt get what I paid for and finally went to another carrier, still had 20 days left on the plan and they refuse to give me a refund for any of it. The only thing they did do right was give my number to the new carrierDO NOT RECOMMEND!!!
Preferred solution: Full refund
User's recommendation: NO NO NO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Techinal support. They have gave me the consist run around for 2 days now, my new phone still doesn't work
I've been a really happy straight talk customer for 15+ years now. With that said, I have a Samsung note 9 that I need as my new phone.
I bought a new sim card as advised from talking to straight talk customer support. As soon as my new sim card came in the mail, I contacted techinal support to switch my straight talk number to my newer unlocked note 9. I've been on the phone for 2 evening in a row now and techinal support just gives up on getting my phone working(phone wont call out and i get "network not registered " message. They will have me go threw the common steps at first and then transfer me to a higher department to talk to another person in which I go threw the same steps with that person until it gets to the point where they tell me that they are gonna enter some information and I'll get a call back in 15 mins on my call back number.
So when I get the call back from them, it's someone different and we start the same steps over and over that I went threw when I first called to begin with, I explain this to them and let them continue to do their process and they act like they understand, and then after a few of the same steps I've already tried and tried and tried they will say the same thing about a call back or tell me turn m6 phone off for 15 mins and then it will work. This has happened 2 nights in a row now for 3 hours back and forth each night.
They close at 12pm. So tonight at 11:40 after talking with 3 different ppl they tell me turn off the phone for 15-20 mins and you will be able to call out(which i felt like was bs, and i even expressed that i keep getting told this over and over and that im borrowing the phone from my friend just to be able to talk to customer support to begin with.its been over an hiur and it doesnt work So I don't know what else to do now except try this review...and I've been polite with them and they lie to get me off the phone and never fix the issue
- Good cell tower service
- Good luck getting a difficult issue resolved
- Customer support
Preferred solution: Someone to fix my issue from techinal support.
User's recommendation: Go with phone carriers with good customer support
Hi Guest-250****. This is Maria from Straight Talk Wireless.
Our apologies for the inconvenience that you encountered while trying transfer your phone number to your new SIM card. As your service provider, this is not what we want you to experience. We can schedule you a callback to the Corporate Department to escalate the issue. To do this, we will need to ask for your alternate contact number and the best time we can call you.
For security purposes, we do not advise our customers to post their contact information through this channel. Kindly send your contact details via the chat link https://***/support/contact, or by calling 1-877-430-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Replying to
Mansfield, Ohio
Phone is deactivated
Went to use phone and says its deactivated not sure what has happened but trying to call straight talk
Hi, Amiliana Chr. This is Maria from Straight Talk Wireless.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unable to cancel auto renewal
Company fixed the issue and I have been provided with apology. Straight Talk refused to stop the auto renewal so l contacted my bank, told them the situation and had them put a stop payment on Straight Talk when they tried to debit my account. This worked.
Had to go to bank to place a stop payment on the debit card used for renewal.
Since Im the one paying, l should be able to cancel the renewal. This is ridiculous!
- Have to jump through hoops to cancel auto renewal
Preferred solution: To make it easier for auto renewal to be canceled.
User's recommendation: Don’t believe Straight Talk when they say you can cancel auto renewal
Hi Linda H Dau. This is Maria from Straight Talk Wireless.
We totally understand how frustrating this might have been on your end. Please accept our most sincere apologies for the trouble you have gone through with our customer service. We know you have spoken with our customer service representatives, and felt that your issue is not being handled quickly enough. Please know that we are continuously working on improving our procedures, products, and overall services to better serve our valued customers.
Feedbacks from our valued clients are extremely important to us. We will surely take note of your concern, and we'll develop a way to effectively improve our customers' overall experience. If there are lingering questions or suggestions, please don't hesitate to contact us through the information provided below. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word BUY to 611611. In this way, you can refill the account using your credit card by yourself without talking to a live representative. Moreover, you can also access your ST my account app to pay your plan.
Have a good day!
Thank you for still staying with us, we do appreciate it. We'll be looking forward to working with you.
Jewett City, Connecticut
Horrible customer service. I bought the internet router, which i like. But having to refill every month is a nightmare and worth my time or effort. Customer service both and phone refused to aid me
I have no access to my account and no help. I will be looking for a new internet provider, one that provides proper customer service without a language barrier. Straight talk is so frustrating and i won't give my money to a company that disrespected me.
User's recommendation: Stay awsy from straight tslk
Hi Guest-593****. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walnut Creek, California
Charge to much money
I got charged yesterday for two $35 refill cards and I want one my cashapp says it one 2:01 pm yesterday and one a little later after! I dont have money to give I would like to keep using Straight Talk but would like my funds put back on my cashapp please Thank yo
User's recommendation: Refund money put back on cashapp
Hi Daniel. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.
Saint Louis, Missouri
Granddaughter's phone restricted because she was using Instagram at night for long periods at a time. Now her phone is no longer able to use due to a restriction placed by straight talk. We don't ha
My granddaughters phone is no longer a phone you can use due to a restriction placed by straight talk. We have been using straight talk for five years and now we can't use the phone.
Very upset because we don't have the funds to purchase new phone. Couldn't get transferred to a manager.
User's recommendation: Watch what plan you use
Hi, Guest-597****. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. Moreover, there are a lots of ways to accumulate rewards points aside from refilling the account. You can check our website play some games to earn points, refer a friend, or participate a survey in our website. For more information about this you can visit our website.
Nevertheless, we don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Portland, Oregon
Have a family plan with Straight talk
I have 4 phones on my account and the last 4 months they tell me one thing and do another one phone end date is always different from the other 3 phone for service end date and they take out more money then they should or they turn off my service and when I call they tell me to pay this one amount and then promise that I don't own no more money till the next month and then 3 of my phones end up with no service and the number that is the main line end up with no service and one of my other numbers have the service on.and I ask they to see the last person I talk to and they can't even do that. I always get different information and I been with straight talk for years and if you promise a customer that you don't own nothing till the next month and all your phone service will be working and have service on them and they don't then they should put the service on the Lines they turn off back on.
And stop saying one thing and end up not keeping there word to there customers . Cause the customer is always right
Hi, Shaunacee c. This is Maria from Straight Talk Wireless.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.
We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst phone experience and customer service experience I ever experienced
Ever since my last review I called in to pay my bill and the customer service representative ask for my credit card information five times then he proceeded to ask for the PIN then he proceeded to ask for my credit card information a third time which I did not give it to him and I asked for his supervisor he kept me on the phone hostage for about an hour and a half I could not talk to anybody when I called back after I got off the phone with him it seemed like everyone was on his side that's the reason why I said I do not like straight talk because it is run by a bunch of foreigners so around 10:00 p.m. that night I got a charge to my credit card for $120 basically one of straight Talk representative try to take my card information and charge it when I try to report this information they gave me a run around till this morning and then they try to force me into a phone plan that I did not have the money for I was calling to get the $25 plan they told me no I had to get the $35 plan they was real nasty to me the worst customer service experience and the worst phone service ever I do not recommend I do not care what they say or what they do I do not recommend this phone service to nobody they literally had me crying on the phone and they did not care this is the most heartless phone service company ever
- Very rude and non english speaking
User's recommendation: Run and never look back because if you want to be treated like crap go with this company
Hi, Tangela D Rkj. This is Maria from Straight Talk Wireless.
We totally understand how frustrating this might have been on your end. Please accept our most sincere apologies for the trouble you have gone through with our customer service. We know you have spoken with our customer service representatives, and felt that your issue is not being handled quickly enough. Please know that we are continuously working on improving our procedures, products, and overall services to better serve our valued customers.
Feedbacks from our valued clients are extremely important to us. We will surely take note of your concern, and we'll develop a way to effectively improve our customers' overall experience. If there are lingering questions or suggestions, please don't hesitate to contact us through the information provided below. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word BUY to 611611. In this way, you can refill the account using your credit card by yourself without talking to a live representative. Moreover, you can also access your ST my account app to pay your plan.
Have a good day!
Thank you for still staying with us, we do appreciate it. We'll be looking forward to working with you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have had problems with straight talk. Their service towers are awful and now I have bought a new phone and I can’t get it To work now my old phone and my new phone both ain’t working so I can’t cont
My phone is not working. I had bought a new phone and I had it switched over and neither phone is working.
Preferred solution: I want my new phone fixed I just wanted it to work
User's recommendation: Go with somebody else
Hi, Elizabeth H Ker. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No reasonable help
My phone stopped making calls and receiving them. Upon trying to get them to fix it.
I'm met with people who have no clue what they are doing. The phone center is there to make you feel as though they will help but don't. Then try to get kicked up to the next level of help. They REFUSE.
When I know for sure that level will help me. So 50 bucks for 8 days of service well done!
Preferred solution: I want my phone to work. Easy just kick me up to next level they will help me
User's recommendation: Avoid this company
Hi Allan R Zfy.This is Maria from Straight Talk Wireless. We read your post and we'd like to apologize for the issues you encountered with our service.
Please know that this is not the kind of experience we want you to have. Our team are continuously working on improving our procedures, products, and overall services to better serve our valued customers. We would like to speak with you to make things right. In addition, aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
Moreover, you can also access your ST my account app to change and update your plan. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Customer Service
Changed my phone plan to a different provider/number and was charged again. Called to cancel for the second time.
Was told they needed to verify my account by sending an SMS message to my old number. I explained I no longer have access to the old number they offered to send a code to my email, gave them the code and they said it was incorrect and could not verify my account to cancel.
Asked to speak with a manger or someone else who could help and was told "They're just going to tell you the same thing." Problem was not resolved and probably never will be. Working on filing a dispute with the bank.
Preferred solution: My phone line cancelled.
User's recommendation: Would not recommend.
Hi, Chelsea M Csf. Please be informed that this is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service. We want to sort this out with you.
Rest assured that we'll be more than willing to help you with that. If there are any occurring issues or if you have additional concerns you'd like to discuss, please do not hesitate to reach out to us through the information provided below. Your feedback is of utmost importance to us, as we continuously strive to enhance your experience with Straight Talk Wireless. Thank you for your continued support, and we remain dedicated to assisting you promptly and effectively.
Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you soon.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Blacklist Unauthorized
On Tue, Sep 26, 2023, 11:46 PM Gerard Baptiste wrote:
Gerard Baptiste
Account number 912-278-****
Imemi#357852****24951
Device type #moto g pure (XT2163DL)
Sim# 891480****781816****
Latest Ticket number#128-417-****
On July 27,2023 I called in to unlock my phone and go to another carrier and after unlocking the device with the codes I received; this device I learned was Blacklisted by someone in your company. I called back in and was told that I would have to purchase a new sim and pay for service!
I followed those instructions and found myself still without service! So my account was escalated to the port department and I was given a ticket number and was told that the issue would b resolved in 72hrs! Never happened, so I called back in was told I needed to contact Verizon wireless to have the blacklist removed so I called got both carriers on the phone and Verizon stated this was on TracFone end! So I called in 10 more times and each time a different story until today!
I called in and was told to remove my sim you guys asked me pay 11.00 again and the phone worked for 12min minutes and service went back out! I called in again and was told on the billing side my account was clean far as the blacklist but the FCC has not responded or removed the blacklist requested by your company! I have filed a formal complaint against your company and want my device removed from the blacklist! I am currently traveling as a United States Marine and I need my device to contact my family!
I am over seas working and can't purchase another device and you can't ship me one while deployed!
This is the only means I can connect with family while on tour! I beg you to please address this issue!
You can find my account under the email provided!
Preferred solution: My imemi number remove from blacklist
User's recommendation: Please be careful the customer service rep lie
Hi Gerard. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
Called to get phones lines straight customer service representative Nicole would not transfer me to a supervisor because she could not help me with my issue kept telling me i need to call back to speak to someone else which i told her there was no need for me to call back to speak to another customer service representative that only gonna say the same things that she said and could not help me either she completely refused to connect me to a supervisor and just kept repeatedly saying you have to call back to speak to another customer service representative i have had this service over some years now and never had any issues with my services or any customer service representative til like the middle of last year 2023 until now in 2024 the service and data and the customer service representative have all became worse they cant help dont knkw anything barely can give you instructions on how to do things and if they do give you instructions to troubleshoot you do about 3-4 different things and it still does not work and they will refuse to connect you to someone higher up the chain that can giveyou better insight on the issue or that can help them to help you throughthe process im just so dissatisfied at this point with the whole service ive had nine lines with this company and im ready to remove all of them to another service
Preferred solution: Nothing just going to find another service
Hi, Ann H Vqm. This is Maria from Straight Talk Wireless.
We read your post and we'd like to apologize for the issues you encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to speak with you for further investigation in your account and provide you a concrete resolution for this. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stopped receiving free Walmart+
I am supposed to be getting free Walmart+ and I am not getting it anymore. Since I renewed my plan March 20th of this year.
I Was on the phone for hours the past few days between Walmart.com & Straight Talk. Both told me they could not help me. Straight talk says I have it Walmart com says I don't. I had to pay for Walmart+ today to get my groceries delivered because I can't drive.
False advertising and before this happened I rated Straight Talk a 5.
This needs to be fixed. I'm so upset.
- On site other discounts
- Great price plans 55 are supposed to get free walmart plus
- No help and wrong information
- Rude customer service
- Does not know how to fix problems with walmartplus
Preferred solution: My Free Walmart+ benefits back and a refund for having to purchase Walmart+
User's recommendation: 2
Hi Jessie B Dfd.This is Maria from Straight Talk Wireless. We read your post and we'd like to apologize for the issues you encountered with our service.
Please know that this is not the kind of experience we want you to have. Our team are continuously working on improving our procedures, products, and overall services to better serve our valued customers. We would like to speak with you to make things right. In addition, aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
Moreover, you can also access your ST my account app to change and update your plan. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.
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Your comment is successfully posted.
Hi, JW1980. This is Maria from Straight Talk Wireless.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.
We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.