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Hotspot not working | Straight Talk Wireless review

Data works on phone. I put the $55 ultimate unlimited card on here Sunday. Hotspot worked Monday and then hasn't worked since. Will let device connect but not use internet. Have reset phone and device multiple times plus everything else could think of to get to work.
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1 comment
MariaST
#1794409

Hi Hi Naoki. This is Maria from Straight Talk Wireless.

I read your post and am sorry that you're having trouble with your hotspot service. If you could chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355, so we could further resolve the issue at hand. We'll help you get running. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1742163 Review #1742163 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
  • Wireless service comparable to big names
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I bought phone and it worked for 3 months and then quit. I sent it in to be repaired. They sent a used replacement. I wanted to have unlock so I could change carriers. They said since I have not had service on phone for 1 year they could not unlock it. I said I had...
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3 comments
MariaST
#1793707

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. Unfortunately, our devices require at least one year of service to be unlocked. You can obtain more information on Unlocking Policy by following the link, https://www.tfwunlockpolicy.com or by contacting our Unlocking Department at 1-888-442-5102. If you have questions or concerns, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1740543 Review #1740543 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Unlock
Cons
  • Liars about products
  • Failure to resolve the problem after 5 hours on the phone
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Full refund
I have been having trouble with Straight Talk for many months. My data speed was non-existent. None of the 20 reps and sups I spoke with were able to help me. I complained to the BBB, that didn't help. Straight Talk sent me a SIM card they blamed my iPhone 11,...
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3 comments
MariaST
#1793708

Hi. This is Maria from Straght Talk Wireless.

We appreciate you reaching out to us. We know how important it is to have reliable data. Let's work together with resolving this issue. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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Review
#1740394 Review #1740394 is a subjective opinion of poster.
1.8
Details
My my phone decided to stop working after 2 days. I called customer service oh, they kept me on the phone troubleshooting for 2 hours. Three people later, I decided to hang up.
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1 comment
MariaST
#1792547

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear that you've had an unpleasant experience with your phone and our service. We always aim to deliver a great experience. We are gutted when we miss the mark. We will use the feedback to make us better and to ensure this doesn’t happen again.

If your issue is not yet resolved, please contact us via chat at http://bit.ly/2CuBvXO or call 1-877-430-2355 for immediate assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1734568 Review #1734568 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

Do not Buy Straight talk phones | Straight Talk Wireless review

2.0
Details
The phone company seems to continue to have problems with all accessing the account. Due to they erased the phone # on my Account. They could not even find this phone. Motorola, Could not help me because straight talk buys the phones and repair them through their factory. Then after two months going through all these problems. Save yourselves and go to Verizon. Straight talk lost my phone $180.00 earned hard and lost easy i will be switching over to prepay Verizon. But, not without telling Verizon how bad their sister company *** me over 5X's.....! with in about 10 yrs. Fyi I am posting to Your Facebook Account
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1 comment
MariaST
#1793709

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. This is not the experience we want for any of our customers. We want to take a closer look into this with you. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1730654 Review #1730654 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Service range
Cons
  • Customer service
Reason of review
All above
Preferred solution
I was robbed of a phone played with for now 3mos. I dont want to use straight talk any more after 10yrs and running a good business. to not able to work cause six phones had problems!
Tags
  • poor
  • straight talk sells service card n
  • cell phone providers
  • Staight Talk Wireless

My phone has been deactivated when i have until the 16th of december | Straight Talk Wireless review

I would like it turned back on until my end date
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1 comment
MariaST
#1793710

Hi Jovany. We are sorry to hear that your phone has been deactivated before your service end date.

We would like to take a closer look into your account. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1728901 Review #1728901 is a subjective opinion of poster.
Reason of review
Ended time before end date
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.4
Details

Update by user Jan 09

I am glad to point out the unacceptable customer service and deception of straight talk wireless, but, I am going to just move on--and no they did not come through on giving me the rewards that I was due.

Original review posted by user Dec 10, 2019

My activity rewards screen on Straight Talk website/my acct shows...
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2 comments
underfireband
#1794011

My issue has not been resolved, yet, and Straight Talk apologized to me for the unpleasant experience with my rewards points and Straight Talk's service. So again, my issue has not been resolved, yet, of getting 7,000 rewards points, for PURCHASING A NEW IPHONE 6S-WITH YOUR PARTNER; SMARTPAY-, AROUND SEPT.

6, 2019, AND REWARDS APPEARED AROUND SEPT. 13TH. THIS WAS NOT ADDING AN ANOTHER LINE( I DE-ACTIVATED OLD PHONE ), AND ACTIVATED THE NEW IPHONE AT THE SAME TIME. SO, SHOULD BE NEW PHONE REWARD AND NOT ADD ANOTHER LINE, OF 7,000 POINTS!

PLEASE ADD THESE 7,000 REWARDS POINTS TO MY STRAIGHT TALK ACCOUNT, IN AGREEMENT WITH YOUR MESSAGE SAYING YOU WANT TO COME THROUGH WITH GREAT CUSTOMER SERVICE AND RESOLVE MY ISSUE, OF GETTING MY DUE 7,000 REWARDS POINTS IN PLACE ON MY STRAIGHT TALK ACCOUNT!

Thank You! John Reese

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Review
#1728106 Review #1728106 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered

Nothing yet my phone is still not working | Straight Talk Wireless review

1.0
Details
I'm locked out of my account and phone on my Samsung Galaxy J7 pro it's asking for a PUK code it's been like this for 2 days I'm not happy
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1 comment
MariaST
#1793712

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that your phone is not working properly. For us to provide you with the PUK code, we will need to access your account. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1726612 Review #1726612 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Have used straight talk for 10 years
  • Affordability
Cons
  • Tech support
  • Unable to use my data that i paid for
  • Bad service and bad customer service
Reason of review
Locked out of my account and I need a PUK code to unlock it the phone is not working properly and I need a PUK code to unlock it
Loss
$500
Preferred solution
Full refund

Not worth the few dollar monthly savings | Straight Talk Wireless review from Carlsbad, California

1.3
Details
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
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1 comment
MariaST
#1793715

Hi. This is Maria from Straight Talk Wireless.

We are sorry if you had terrible experience with our customer service. Is your phone now working? If not, let us help you out. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1726345 Review #1726345 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Got a phone from a friend and they had straight talk too. Bought a $55 plan unlimited data talk n text put in on didn't have data called them and they said i needed a new Sims card. I order on called back and there tech messed the new card up and there wanting me to...
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2 comments
MariaST
#1793716

Hi. This is Maria from Straight Talk Wireless.

We are concerned to hear that you feel this way. We know the importance of getting this resolved, and we will be glad to look into the issue. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

View more comments
Review
#1725447 Review #1725447 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution