Straight Talk Wireless Reviews

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Straight Talk Wireless - Refund on a charge that I didn't make.
Was at work. Received a a 49.36 charge to my bank account with was low on funds. To which I didn't make the purchase. Was on the phone for an hr. Lost an of pay from work. Only to be told to call my bank to cancel that specific card. Bank does that. Then tells to call...
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1 comment
#2024862

Hi John B Owk. This is Maria from Straight Talk Wireless.

We are sorry to hear that. We would like to further investigate your account and process your refund request. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2584649 Review #2584649 is a subjective opinion of poster.
Loss
$150
Preferred solution
Let the company propose a solution

Billing error

Straight Talk Wireless - Billing error
they charged me twice and just recently this weekend I had 2 notifications that my card was declined bc transactions not allowed bc of them double charging me buy

User's recommendation: buy your cards from store do not I repeat do not give them card numbers.

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ID
#2581703 Review #2581703 is a subjective opinion of poster.
Location
Douglas, Georgia

40 dropped calls to customer service

Had little to no service and got the runaround for 4 hours. Tired of talking to India for answers. They are useless. Been a customer for 7 years and now going to someone else. Go with another

User's recommendation: was good for years, now garbadge.

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ID
#2578295 Review #2578295 is a subjective opinion of poster.
Location
Seguin, Texas
New Reviewer

Slightly disappointed

The phone I called about couldnt be unlocked without spending $70 or waiting 12 months and I think thats a bit steep considering how much was already paid for the phone
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1 comment
#2020588

Dude what they are doing is illegal

ID
#2574990 Review #2574990 is a subjective opinion of poster.
New Reviewer

Poor service

Straight Talk Wireless - Poor service
I bought a refurbished phone and paid extra to have it arrive the next-day. It did arrive the next day but it arrived with a cracked screen. (I know that "refurbished" means "used" but I did not know that it also could mean "damaged".) They would not upgrade me to a new model ($35 difference) but said that I could return the phone and purchase a new one if I wanted to- I did not. I ended up having to pay shipping both ways, even though I received a damaged phone from the company because the "return label" they provided under the original shipping label is just the return slip with no bar codes.

User's recommendation: Customer Support is Terrible, selection is poor. Prices are good, which is how they're still in business.

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ID
#2564246 Review #2564246 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Unwilling to provide bare minimum customer service
  • Incompetant customer service
Loss
$18
Preferred solution
I wanted to receive a new phone for the inconvenience of receiving a damaged refurbished model, but customer service refused. I would also like my money back for shipping.

Phone was messing up

Not going into details.phone is back working.just understand that the phone is working now.thank you for getting the issue fixed. My daughter and husband both were having issues with their phones.now it is fixed. I hope you all have a wonderful beautiful blessed day
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ID
#2563587 Review #2563587 is a subjective opinion of poster.
Location
Greenville, South Carolina
Nothing is owed on the phone or any plan or contract . Yet straighttalk is unwilling to let me use the phone that I paid for Mitch my money !! They have no right . Its an Apple phone User's recommendation: Never get straight talk wireless
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1 comment
#2015968

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble. Our branded Straight Talk phones are not carrier unlocked. It can only be activated in our service. However, we can unlock your phone only if you meet the set requirements.

TracFone Wireless will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: 1. Device must have not been reported as stolen, lost, or associated with fraudulent activity. 2. Device may have already been unlocked or device may have a pending unlock request (customer should call for resolution).

3. Device must have been activated on TracFone Wireless service for no fewer than 12 months. 4. Device must have redeemed no fewer than 12 months of service.

5. Device must have active service or be within 60 days after service expired. However, beginning February 03, 2021, we now offer our customers the option to unlock the phone for a fee if they have not met the 12 months of service requirements. The fee will be $150 minus $12 for every paid active month per device (cards on reserve are not calculated as paid active).

To process your unlocking request, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2562417 Review #2562417 is a subjective opinion of poster.
Location
Campbellsville, Kentucky

Certain calls and text messages I'll get

There is only a few texts and phone calls that I'll receive and I cannot send out any picture or video messages out .
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1 comment
#2015961

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble. Let us assist you in resolving your issue as quickly as possible. For assistance, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#2561277 Review #2561277 is a subjective opinion of poster.
Preferred solution
To get my phone to work correctly the way it should be .
New Reviewer

I have to write a *** review your *** phone company because I can't even get the *** phone to work because of you because all of this *** *** that's why I'm doing this *** shi

Do you want more *** detail I don't think you need any more *** detail other than your *** *** company I'm trying to call you about a *** phone I was going to *** *** OK *** *** *** *** ***

User's recommendation: My recommendations for further cashers don't ever *** deal with you in fact they should just take your *** license away.

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1 comment
#2013853

Hi Maliki. This is Maria from Straight Talk Wireless.

We are sorry for the bad experience. Should you need assistance, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2555055 Review #2555055 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My phone is lost by Fedex

My order was sent out May 7th and now after 3 different delivery dates they say its pending and it shows i was in Humbolt Tn 5/11.. I live in Ripley and they have had the correct address from the beginning.My order number is 3893**** and its paid by Smartpay My name is Teressa Sherwood 731413****

User's recommendation: Use UPS or USPS NOT Fedex.

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2 comments
#2014519

Didn't realize where this was going..I meant for it to go to Straightalk only

#2013848

Hi Teressa S. This is Maria from Straight Talk Wireless.

We are sorry to hear that your package was not delivered. For us to assist you, Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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ID
#2553612 Review #2553612 is a subjective opinion of poster.
Pros
  • Reliability
Cons
  • Poor service quality
Loss
$75
Preferred solution
Let the company propose a solution
New Reviewer

Had to change my sim

Can not get the phone to dial out. Some how I lost the Sim card that was in the phone but I do have extra Sim cards and one of them actually does seem to work I just cannot get service on the phone so if you could tell me what to do to fix the problem I would greatly greatly appreciate it thank you.
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1 comment
#2013845

Hi Porfiria. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. We would like to check your account for us to further assist you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2552742 Review #2552742 is a subjective opinion of poster.
Loss
$20
Preferred solution
Get my 256-280-8645 number swapped over to the other SIM card

They sent me an Email saying that I have 3428 points built up & that I get a month free of minutes.

EVERYTIME I clicked on to get it, it's telling me my E-MAIL is wrong *** I've had this Email since I have been with straight talk about 8 years ago .I am a member . If they can't do what they say , then they don't need to send messages to me like that, because they are lies
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ID
#2552168 Review #2552168 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Tried to switch to a cheaper plan but the phones I owned free and and clear were lock..I literally had to pay a &142 dollars to unlock phones to other carrier didn't owe any money to them. But you hav

CHARGING me money to unlock my phone's. They say no contract no hassle *** $142.00 to unlock phones I own out right. Because Y wasn't with them a year. These companies rip you off let and get rich off us.LIARS and CHEATS !! So go F yourselves.

User's recommendation: Go to a different company . I wouldn't give you stars you suck at it all . Your a lame *** company . Misleading scamming ***.

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1 comment
#2013844

Hi Lisa. This is Maria from Straight Talk Wireless.

We understand your concern. Please be advised that our devices are network locked. However, we can unlock it if you are not able to meet the requirements. For more information, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2549664 Review #2549664 is a subjective opinion of poster.
Cons
  • You suck
Loss
$142
Preferred solution
Let the company propose a solution

Cancellation of service

I one have grievance with Straight Talk. Would I recommend anyone else to be- come a customer for Straight Talk service yes I would!

User's recommendation: Open.

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1 comment
#2013838

Hi. This is Maria from Straight Talk Wireless.

What seems to be the problem? Can you provide us more details about the issue that you have encountered? To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2544658 Review #2544658 is a subjective opinion of poster.

Trying to activate card

Y'all gave me a number and took my plan but didn't tell me tell the end that my phone wasn't compatible.....now I had e no phone to use for my airtime
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1 comment
#2013831

Hi. his is Maria from Straight Talk Wireless.

We are sorry to hear that your device is not compatible with our service. Allow us to provide other options for you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

ID
#2542469 Review #2542469 is a subjective opinion of poster.
Location
New Orleans, Louisiana