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Verified Reviewer
New Reviewer

Very poor

I have been a customer of straight talk since 2007 every month I use my bank card to buy $65 service pin card from them every month which says on the cards UNLIMITED TALK,TEXT AND DATA every month I have to call in about my service not working proper at all.then the...
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5 comments
#2272329

Hi. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our customer service. This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://www.straighttalk.com/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#4110652 Review #4110652 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • Customers
  • Stealing from people
Cons
  • Stealing from customers
Loss
$500
Preferred solution
Full refund

Unlock iphone

Well I think it's ridiculous when you buy an iPhone 7 you paid the money to get it unlocked because you change your service to Verizon and you have to sit and wait three to four days but I didn't make them sit and wait when I paid $707 for this phone I think it's...
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2 comments
#2272327

Hi. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our customer service. This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://www.straighttalk.com/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#4109155 Review #4109155 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Rep unable to understand my reason for calling

Tried 4 times to explain that the Credit Card on file for auto pay was expiring and I wanted to update. His only response was wanting to know what the letter I got stated. Could not get it through his thick skull that I did not receive a letter and that my call was to...
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5 comments
#2272553

That's the thing,they don't understand or do they care if your service is working for the highest dollars you done paid for service to be ripped off.they are rude,they will hang up on you they want you to have 2 phone so when your service isn't working because they see you have paid so much money to be treated like trash.but I just want to say Chinese people owns everything and they said that the United States owed them lots of money so if they have to stael it to get it back that's what they Are doing.

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ID
#4104102 Review #4104102 is a subjective opinion of poster.
Location
Charlotte, North Carolina

They suck

Straight Talk Wireless - They suck
They suck would not help and the woman kept getting smart like I did something wrong. I didnt I just wanted to activate the new SIM card they sent me. Rude very unprofessional User's recommendation: Don’t do it
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4 comments
#2271564

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience you have encountered with our customer service.

This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution.

Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-23.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#4102491 Review #4102491 is a subjective opinion of poster.
Location
Dothan, Alabama

Device unlock

DoBrought a phone cash from Walmart out and out called to get the phone unlocked and they are saying I have to pay 300 dollars to get the phone unlocked or I have to have service with them for one year to unlock the phone. I want to transfer this to my current...
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1 comment
#2269158

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience you have encountered with our service.

It's not really the way we want to serve you. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

ID
#4100170 Review #4100170 is a subjective opinion of poster.
Location
Seaford, Delaware
New Reviewer

They suck

Lack of training and using off continent agents that have not been trained adequately No I technical people available for the hose that work nights. I have made up my mind that I will not Change over my service. I got a good sense of their ability to just give any...
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2 comments
#2269157

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience you have encountered with our service.

It's not really the way we want to serve you. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments
ID
#4096044 Review #4096044 is a subjective opinion of poster.
Location
Tallahassee, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Chats rep ends session. Call are hung up when sent to the next rep . Help please

Straight Talk Wireless - Chats rep ends session. Call are hung up when sent to the next rep . Help please
Straight Talk Wireless - Chats rep ends session. Call are hung up when sent to the next rep . Help please
Original review updated by user Oct 22, 2022
I have been trying to get tech help for over 4 hours of calling holding and chatting. only to be disconnected after doing the same trouble shooting with each person . Tired of starting over to get no where. Newly upgraded Moxee home phone base. can only receive call ....
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2 comments
#2269156

Hi this is Maria from Straight Talk Wireless. We really do apologize for the inconvenience you have encountered with our service.

It's not really the way we want to serve you. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Please chat with us using this link https://www.straighttalk.com/support/contact, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611

View more comments
ID
#4095402 Review #4095402 is a subjective opinion of poster.
Pros
  • No contracts affordable plans
Cons
  • Long tech wait and unresolved tech problems
Loss
$64
Preferred solution
my phone line fixed with a qualified tech . no four hours of trouble shooting and disconnected chats and calls.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer