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Verified Reviewer
New Reviewer
Straight Talk Wireless - Straight talk service
Update by user Mar 22, 2022

I just posted it.

Original review posted by user Mar 22, 2022
Yes i want youvall to know that i bought a phone and service pin from walmart on march 3 2022 and my service has not worked at all im on the phone right now waiting to talk with someone about my service and cant get anyone.i will be contacting a lawyer...
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1 comment
#2152436

Hi Sarah M Gfg. This is Maria from Straight Talk Wireless.

We're sorry to know that you are having some issues with your phone service. Please know that we are very much willing to assist you in this transaction. However, due to the nature of the call, we need to speak with you directly so that we can provide you complete assistance and attend to this matter accordingly. Kindly provide the necessary details of your account via chat at https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

ID
#3425256 Review #3425256 is a subjective opinion of poster.
Location
Dodge City, Kansas
Cons
  • Customer serive and refund issues
  • Money stolen
  • Data service still doesnt work
Preferred solution
Full refund
New Reviewer

Can not get result at all from straight talk

Original review updated by user Mar 21, 2022
Straight Talk will not help only put you on hold, can not even get billing dept. What is going on, my phone have not worked since Sunday March 12th.. When you dial a number it shows Mobile Network not, that's strange nobody can help This just started, they want even call you back..this is a scam I heard others complaining

User's recommendation: Don't use Straight Talk, but they will get your monthly payment.

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1 comment
#2152441

Hi Lillian M Szy. This is Maria from Straight Talk Wireless.

We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. Kindly chat with us using this link https://www.straighttalk.com/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3423616 Review #3423616 is a subjective opinion of poster.
Location
Trussville, Alabama
Cons
  • Customer service sucks
  • Stop lying transfer to the right people that can help for real
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sctratched PIN on bronze card

i messed up the pin on the card i bought and cant activate it. what should i do? i accidentally scraped off the last 3 numbers
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1 comment
#2152443

Hi william f Lox. This is Maria from Straight Talk Wireless.

We're sorry to know that. We will be more than glad to help you resolve this issue you have with your service PIN. Please chat with us using this link https://www.straighttalk.com/support/contact . For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be looking forward to work with you.

ID
#3420427 Review #3420427 is a subjective opinion of poster.
Location
Middletown, Ohio
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
The call center Couldn't activate the phone with my same number or use the month of service I had just purchased because they deleted my whole account. Very long story short, they said that they would give back the number "if" I purchase another month of service....
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1 comment
#2152446

Hi Robert C Mke. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us using this link https://www.straighttalk.com/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3419568 Review #3419568 is a subjective opinion of poster.
Location
Palm Bay, Florida
Pros
  • Nonthing
Cons
  • Very poor data coverage
  • Bad service
  • Deceitful
Loss
$500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
The call center Couldn't activate the phone with my same number or use the month of service I had just purchased because they deleted my whole account. Very long story short, they said that they would give back the number "if" I purchase another month of service....
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2 comments
#2157522

they are rock bottom in customer service......

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ID
#3419555 Review #3419555 is a subjective opinion of poster.
Location
Palm Bay, Florida
New Reviewer

Reactivate phone

I still need to add service it sucks you can't diall 611 once your service ends and you have to use a different phone to call to use a debit cardto buy a plan there needs to be a better plan or this company should start selling it's prepaid cards at Dollar General stores everywhere to make it easier for people in all towns
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1 comment
#2152453

Hi Irma C Pjc. This is Maria from Straight Talk Wireless.

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Allow us to help you reactivate your phone. Please chat with us using this link https://www.straighttalk.com/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3417925 Review #3417925 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$35
Preferred solution
Add service I bought the wrong card

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No one helps out a paying customer

I paid for my service yesterday and I restarted my phone about an hr ago and now I have no service,I need to know why,and if anyone can help me
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1 comment
#2152458

Hi Terry F Irp. This is Maria from Straight Talk Wireless.

Thank you for posting a review and we’re sorry to hear that you've experienced some issues with your phone service. We are happy to look into this with you, and assist you in getting it resolved. Please chat with us using this link https://www.straighttalk.com/support/contact . For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

ID
#3417451 Review #3417451 is a subjective opinion of poster.
Location
Yucca Valley, California
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
Couldn't activate the straight talk phone I purchased through Walmart to replace the phone I broke. I attempted to activate it myself but couldn't so I contacted their call center. The call center Couldn't activate the phone with my same number or use the month of...
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1 comment
#2152460

Hi Robert C Mke. This is Maria from Straight Talk Wireless.

Thank you for posting a review and we’re sorry to hear that you've experienced some issues with your phone. We never want you to feel this way. Having a new working phone is always important. It's our goal to look into this for you so we can find a resolution.

Please chat with us using this link https://www.straighttalk.com/support/contact . For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be looking forward to work with you.

ID
#3417272 Review #3417272 is a subjective opinion of poster.
Location
Palm Bay, Florida
Cons
  • Terrible customer service
  • No protection
  • Dont let me use a phove i more the paid for for qlink
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Multiple charged for one line service!!

I've discovered having my grandsons phone on auto pay with you, i've been charged NUMEROUS times monthly, RELATIVELY the same amount, but just a SHADE off. It's very strange ! However, i wish this to either be reimbursed immediately to my account, or my grandsons phone credited forward. I do have screenshots of the withdrawls out of my account . The phone this is regarding is 223-797-****. Thank you for your assistance.

User's recommendation: Keep a close watch on auto-pay!!

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1 comment
#2152464

Hi Le r Wuf. This is Maria from Straight Talk Wireless.

Thank you for letting us know about this. We're sorry that this happened. But we will be more than glad to help you. Let's go over all the details and options together to resolve this issue.

Please chat with us using this link https://www.straighttalk.com/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3414998 Review #3414998 is a subjective opinion of poster.
Preferred solution
Either a refund or the account credited for future months.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged for airtime and didn't receive

I was charged on February 18th when i activated my phone for a 35 dollar airtime card. I purchased a second 35 card to put on reserve on the 19th, but never received one of them
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1 comment
#2152467

Hi Kelley M Pbw. This is Maria from Straight Talk Wireless.

We're sorry to know that you have not received the service plan that your purchased. We understand how you feel, and we will be more than glad to help you get this issue corrected. Please chat with us using this link https://www.straighttalk.com/support/contact . For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to working with you.

ID
#3413770 Review #3413770 is a subjective opinion of poster.
Location
Orlando, West Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged for airtime and didn't receive

I was charged on February 18th when i activated my phone for a 35 dollar airtime card. I purchased a second 35 card to put on reserve on the 19th, but never received one of them Can never get a representative on the phone, been on hold over an hour. This us ridiculous. Service is great. Customer service not so much
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1 comment
#2152468

Hi Kelley M Pbw. This is Maria from Straight Talk Wireless.

We are sorry for the trouble. Let us assist you in resolving your issue as quickly as possible. Please chat with us using this link https://www.straighttalk.com/support/contact .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3413766 Review #3413766 is a subjective opinion of poster.
Loss
$36
Preferred solution
My airtime added to my account
New Reviewer

Activate new phone

Straight talk phone purchased at Walmart unable to activate without service for multiple days why such a problem
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1 comment
#2148397

Hi Evert Eoi. This is Maria from Straight Talk Wireless.

We never want you to feel this way. Having a new working phone is always important. It's our goal to look into this for you so we can find a resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3411506 Review #3411506 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

STRAIGHT TALK SUCKS

I CAN'T GET GOOD SIGNAL. IT SAYS I HAVE 3G ALL THE TIME, I THOUGHT THEY DID AWAY WITH THAT. IF I AM LUCKY ENOUGH TO GET A CONNECTION IT IS VERY SLOW. I CAN'T EVEN DO REGULAR VIDEO CALLS. IT TAKES FOREVER TO GET A REAL PERSON IN THE LINE. IF YOU TRY TO DO CUSTOMER SERVICE BY CHAT BE PREPARED TO BE #180 IN LINE. YOU GET WHAT YOU PAY FOR!!

User's recommendation: DON'T SWITCH UNLESS YOUR PREPARED TO HAVE LOWER PERFORMANCE QUALITY.

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1 comment
#2148401

Hi DEBRA C Tsr. This is Maria from Straight Talk Wireless.

We are sorry to hear that you feel this way. It's important that you have a satisfying experience with the services you are being provided. We're more than happy to investigate this matter with you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3408635 Review #3408635 is a subjective opinion of poster.
Location
Bossier City, Louisiana
Service
Straight Talk Wireless Phone Service
Pros
  • Cheap and no contract
  • Monthly cost was good
Cons
  • Employee knowledge
Preferred solution
Let the company propose a solution

Hours on the Phone waiting for customer service

My wife was on the phone for hours 6 so far and not done yet, waiting for Straight Talk to answer the phone just to be transferred to someone else for hours again. We are done with Straight Talk basically because of their poor poor customer service.

User's recommendation: Don't waste your time with Straight Talk.

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1 comment
#2148402

Hi. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered with our customer service. We understand that your previous experience was unpleasant and we wish to make it right for you. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3406409 Review #3406409 is a subjective opinion of poster.
Location
Northwood, New Hampshire
Service
Straight Talk Wireless Phone Service
Pros
  • Lower pricer
  • Low prices
Cons
  • Worst customer service ever

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't make any calls or recieve any

No data and the bill is paid. I keep calling customer support and no answer I know it's covid still but damn
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1 comment
#2147158

Hi Angelica S Bli. This is Maria from Straight Talk Wireless.

We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3406013 Review #3406013 is a subjective opinion of poster.
Location
Asheville, North Carolina